--- title: "ICTContact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ICTContact Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/191194/ICTContact/" page_type: "product" language: "en" --- # ICTContact Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ICTContact ## What is ICTContact ? ICTContact is a multi-tenant, white-label contact center platform that helps call centers and service providers run inbound and outbound campaigns across voice, SMS, email and fax. It includes predictive, preview and progressive dialing, an IVR studio, automated press-1 and survey campaigns, AMD and DNC handling, campaign scheduling and real-time call tracking and control. A WebRTC web-phone and agent panel let agents work from a browser, while REST APIs connect ICTContact to CRMs and other business tools. Per-tenant billing and branding let providers offer hosted contact center services to their own customers. ## What is ICTContact used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $399 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ICTContact Overview Updated August 2026 AI summary ICTContact is a contact center platform designed for small and midsize businesses seeking to manage customer communications across multiple channels. It offers features such as an agent interface, auto-dialer, automated routing, and call recording, with optional tools like IVR, generative AI, and collaboration capabilities. The software is deployed via cloud, SaaS, web-based, or Linux environments. ## ICTContact alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about ICTContact Overview ### What company size and specific industries is ICTContact built for? ICTContact is designed for business service providers, carriers, telecom operators, call centres, contact centres, and ITSPs. It is best suited to organizations in telecommunications and customer service operations, especially businesses that need contact handling and communication management tools. Features and Usability ### What are the key features of ICTContact ? ICTContact includes call center management features such as auto-dialer, predictive dialer, automatic call distribution, IVR, call routing, call recording, call monitoring, and callback scheduling. It also offers CRM, contact management, multi-channel communication, real-time analytics, customizable reports, and integrations through API and third-party connections. Pricing ### How much does it cost and what fees or limitations are included? ICTContact offers a $399 one-time Basic plan for enterprise use and a $1,500 one-time ICTContact Service Provider Edition for ITSPs. A free version and free trial are available. The Basic plan includes AI voice agent, IVR studio, and campaign tools; the provider edition adds white-label, per-tenant billing, and reseller management. Integrations ### Which third-party tools and platforms does ICTContact integrate with? ICTContact integrates with 3 third-party tools for CRM workflows: Bitrix24, HubSpot CRM, and SugarCRM. These catalog integrations cover common contact and sales management systems, giving ICTContact connection options for teams that already use these platforms. Getting Started and Support ### What training and onboarding options does ICTContact offer? ICTContact provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs of features and setup steps. Getting Started and Support ### What customer support options does ICTContact offer? ICTContact provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available about support experience, so user sentiment on response speed, helpfulness, or common issues cannot be described from the catalog data provided. ## Features AI summary Based on 1,302 Contact Center reviews Capterra data shows that buyers of Contact Center software rank the following features as their top priorities: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) ICTContact supports all three of the features reviewers rate most important: **Caller ID**, **Call Center Management**, and **Automatic Call Distribution**. Together, these capabilities help teams identify incoming callers faster, manage contact center operations more effectively, and route calls to the right agents with less delay, allowing businesses to improve service quality and handle customer interactions more efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Administrator Access Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. Agent Interface Agents can view and manage all customer requests and interactions. AI Text-to-Speech Simulates human-like speech from text inputs. API Application programming interface that allows for integration with other systems/databases ICTContact 57 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Administrator Access: Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Text-to-Speech: Simulates human-like speech from text inputs. - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autonomous Task Execution: Completes tasks independently without constant human intervention - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Concurrent Calling: Place a large or unlimited volume of calls simultaneously without diminishing the call quality. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross-system Integration: Works across multiple software systems or databases - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Email Management: Manage, store and organize emails within the system or via third-party apps - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbound Screen Pop: Populates CSR's screen with available customer data. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile SMS: Accepts contacts initiated through SMS or other mobile text functions. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Session Queuing: Callers can be routed to a queue or placed on hold until an agent becomes available. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/191194/ICTContact/pricing/) Basic $399.00 Flat Rate,One Time It includes: - Predictive and progressive dialing - Inbound, outbound and blended campaigns - IVR studio - WebRTC web-phone and agent panel - AI voice agent - Answering machine detection - DNC list management - Call recording - Voice, SMS, email and fax campaigns - REST API ICTContact Service Provider Edition $1,500 Usage Based,One Time It includes: - Multi-tenant white label platform - Per-tenant billing and rating - Reseller and customer management - SIP trunk and gateway management - Predictive and progressive dialing - IVR studio - WebRTC web-phone and agent panel - AI voice agent - Voice, SMS, email and fax campaigns - REST API ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.