# ICTContact  Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ICTContact  Software - reviews, pricing plans, popular comparisons to other Contact Center products and more.

Source: https://www.capterra.com/p/191194/ICTContact/pricing

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# 

 ICTContact Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

ICTContact

## What is ICTContact ?

ICTContact is an advanced contact center software featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is anadvanced contact centre software solution supporting both inbound an outbound call centre functionality along with campaign scheduling, AMD, DNC and automated press 1 telemarketing with real time call tracking and control. ICTContact also bundled with Webrtc based webphone and agent panel with full CRM integration options using REST APIs.

## What is ICTContact used for?

[Contact Center](https://www.capterra.com/contact-center-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$399

Flat Rate, One Time

Free trial  
available

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Do you work for ICTContact ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ictinnovations.com/&name=ICTContact )

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ICTContact

0.0

VS.

[### Ozonetel](https://www.capterra.com/p/241112/Ozonetel/)

[5.0 (2)](https://www.capterra.com/p/241112/Ozonetel/#reviews)

Starting Price

$399

Flat Rate, One Time

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.5 (2)

Value For Money

0.0 (0)

Value For Money

4.0 (2)

Customer Service

0.0 (0)

Customer Service

4.0 (2)

## ICTContact alternatives

Highest Rated

[AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/)

[5.0 (3)](https://www.capterra.com/p/245399/ATT-Contact-Center/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/245399/ATT-Contact-Center/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

API

Application programming interface that allows for integration with other systems/databases

Auto-Dialer

System that automatically dials calls

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Monitoring

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Recording

Record the audio of phone conversations for quality assurance purposes

Call Routing

Sends voice calls to a specific queue based on predetermined criteria

ICTContact 16 features

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Observe and track the demand, usage, progress or quality of a system, product, or user

System calls multiple numbers at once and connects the agent to the first number that answers

View and track pertinent metrics to find patterns and gain insights from data

Get Advice

We can help you find the software with the features you need.

## Pricing

Free Trial

Free Version

Basic

$399.00

Flat Rate,One Time

ICTContact Service Provider Edition

$1,500

Usage Based,One Time

## Integrations

[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[

SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[

SuiteCRM](https://www.capterra.com/p/151031/Legal-CRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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