# ICTContact Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ICTContact Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/191194/ICTContact/reviews --- # ICTContact Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ICTContact ## What is ICTContact ? ICTContact is a multi-tenant, white-label contact center platform that helps call centers and service providers run inbound and outbound campaigns across voice, SMS, email and fax. It includes predictive, preview and progressive dialing, an IVR studio, automated press-1 and survey campaigns, AMD and DNC handling, campaign scheduling and real-time call tracking and control. A WebRTC web-phone and agent panel let agents work from a browser, while REST APIs connect ICTContact to CRMs and other business tools. Per-tenant billing and branding let providers offer hosted contact center services to their own customers. ## What is ICTContact used for? [Contact Center](https://www.capterra.com/contact-center-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $399 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ICTContact ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ictinnovations.com/&name=ICTContact ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ICTContact 0.0 VS. [### AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) [5.0 (3)](https://www.capterra.com/p/245399/ATT-Contact-Center/#reviews) Starting Price $399 Flat Rate, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 5.0 (3) Value For Money 0.0 (0) Value For Money 5.0 (2) Customer Service 0.0 (0) Customer Service 5.0 (2) ## ICTContact alternatives [Ozonetel](https://www.capterra.com/p/241112/Ozonetel/) [5.0 (2)](https://www.capterra.com/p/241112/Ozonetel/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241112/Ozonetel/) ## FAQs about ICTContact Overview ### What company size and specific industries is ICTContact built for? ICTContact is designed for business service providers, carriers, telecom operators, call centres, contact centres, and ITSPs. It is built for organizations in communications and customer service operations, especially those that need contact handling and telecom-focused capabilities. Features and Usability ### What are the key features of ICTContact ? ICTContact offers call center management, CRM, contact management, and campaign management for organizing customer interactions. It also includes auto-dialer and predictive dialer tools, plus call routing, IVR, call scripting, call recording, call monitoring, call tracking, API, and reporting/analytics for communication oversight and performance analysis. Integrations ### Which third-party tools and platforms does ICTContact integrate with? ICTContact integrates with 4 third-party CRM platforms: Bitrix24, HubSpot CRM, SugarCRM, and SuiteCRM. These catalog integrations connect ICTContact to common customer relationship management systems for contact and account data handling. Getting Started and Support ### What training and onboarding options does ICTContact offer? ICTContact provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup, documentation offers written reference for product details and procedures, and videos provide visual walkthroughs that teams can review at their own pace. Getting Started and Support ### What customer support options does ICTContact offer? ICTContact provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available in the catalog data, so user experience details such as response times, helpfulness, or common frustrations cannot be described. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria ICTContact 16 features Application programming interface that allows for integration with other systems/databases System that automatically dials calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user System calls multiple numbers at once and connects the agent to the first number that answers View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $399.00 Flat Rate,One Time ICTContact Service Provider Edition $1,500 Usage Based,One Time ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.