--- title: "Patient Communications Gateway Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Patient Communications Gateway Software - reviews, pricing plans, popular comparisons to other Patient Management products and more." source_url: "https://www.capterra.com/p/191312/Patient-Communications-Gateway/" page_type: "product" language: "en" --- # Patient Communications Gateway Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Patient Communications Gateway ## What is Patient Communications Gateway? Improve patient communications with PCG. Great for reminders, recall, lab notifications, payments and any other routine communications. Works with text, email, calls & letters. Completely automated and customized for each communications type & patient. Improve almost any EMR system with PCG. PCG also can send forms, collect payments and use intelligence to make each message relevant to the patient. ## What is Patient Communications Gateway used for? [Patient Portal](https://www.capterra.com/patient-portal-software/)[Patient Management](https://www.capterra.com/patient-management-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $79 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Patient Communications Gateway?[Manage this product listing](https://www.g2.com/products/patient-communications-gateway/claim_requests/new?auto=true) ## Patient Communications Gateway Overview Updated September 2026 AI summary Patient Communications Gateway offers businesses cloud-based tools for patient engagement and portal management, providing appointment scheduling, secure messaging, health record access, and lab results. With options for bill payment, care plan management, mobile access, and EHR-agnostic deployment, it serves organizations of all sizes seeking to facilitate communication, self-service, and information sharing with their clients. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Patient Communications Gateway 0.0 VS. [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price $79 Per Feature, Per Month Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (859) Value For Money 0.0 (0) Value For Money 4.7 (786) Customer Service 0.0 (0) Customer Service 4.8 (763) ## Patient Communications Gateway alternatives [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (1,055)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) ## FAQs about Patient Communications Gateway Overview ### What company size and specific industries is Patient Communications Gateway built for? Patient Communications Gateway is designed for medical practices of any size, including small clinics and larger healthcare offices, that need a patient communications solution. It is built for the healthcare sector, especially practices focused on managing communication with patients. Features and Usability ### What are the key features of Patient Communications Gateway? Patient Communications Gateway offers appointment scheduling, confirmations/reminders, and reminders for patient communications. It also includes secure messaging, patient portal and self service portal access, health record access, intake management, billing and invoicing, bill payment, lab results, prescription renewal, and care plan management. Getting Started and Support ### What training and onboarding options does Patient Communications Gateway offer? Patient Communications Gateway provides live online training and documentation to help teams get started. Live online sessions support guided instruction with a trainer, while documentation offers written reference material for self-paced review and step-by-step guidance on product features and setup. Getting Started and Support ### What customer support options does Patient Communications Gateway offer? Patient Communications Gateway provides chat support for customer assistance. No reviewer feedback about support quality is available, so no claims can be made about response times, helpfulness, or common frustrations. The listed channel indicates a direct way for users to get assistance when needed. ## Features AI summary Based on 911 Patient Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing a patient portal: - **Appointment Scheduling** (**64%** of reviewers rated this feature as critical) - **Appointment Management** (**60%**) - **HIPAA Compliant** (**76%**) Patient Communications Gateway supports **Appointment Scheduling**, which helps patients book visits more easily and can reduce administrative work for staff. However, it does not include **Appointment Management** or **HIPAA Compliant**. Instead, it offers **Billing & Invoicing** (**57%**), a feature that reviewers also rate as important. This can help practices manage patient payments and billing tasks in one place, allowing teams to improve scheduling access while keeping financial workflows organized. Appointment Scheduling Schedule appointments via a calendar Billing & Invoicing Create, manage, and send invoices or bills to customers Bill Payment Complete outstanding payments Care Plan Management Manage the treatment plan and coordination between care providers and patients with special health care needs Care Summaries Electronic patient health records Confirmations/Reminders Automated reminders and confirmations for booked appointments and events via text or email Patient Communications Gateway 22 features ### All Features - Appointment Scheduling: Schedule appointments via a calendar - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Care Summaries: Electronic patient health records - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - EHR-Agnostic: Electronic patient health records, including records from multiple doctors - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Health Record Access: Gaining access to confidential health documents and information - Intake Management: Activities related to the initial admission of a charge into the organization's care - Lab Results: Laboratory test results - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Prescription Renewal: Enables medical providers and/or patients to electronically renew existing prescriptions - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $79.00 Per Feature,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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