QScend Technologies

QAlert Citizen Request Management Software


Who Uses This Software?

QAlert is used in local and county government offices and 311 call centers to manage, track and resolve non-emergency citizen requests, work orders, and common complaints.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • QScend Technologies
  • www.qscend.com/CRM
  • Founded 1998
  • United States

About QAlert Citizen Request Management Software

Hundreds of government entities and call centers across the country use our citizen request management software to improve citizen service, increase efficiency and effectiveness, re-engineer processes, and measure performance, making us the preferred provider of CRM/311 software in the U.S.


QAlert Citizen Request Management Software Features

  • Case Management
  • Code Maintenance
  • Document Management
  • Fee Maintenance
  • GIS
  • Inspection Management
  • Letter Generation
  • Photo Management
  • Planning & Zoning
  • Violation History
  • Weed Abatement Control
  • Animal Licensing
  • Code Enforcement
  • Fund Accounting
  • Inventory Management
  • License Issuance
  • Parking Management
  • Permit Issuance
  • Planning & Zoning
  • Property Database
  • Taxation & Assessment
  • Utility Billing
  • Work Order Management
  • Billing & Invoicing
  • Compliance Management
  • Contract Management
  • Customer Database
  • Document Management
  • Equipment Maintenance
  • Fixed Asset Management
  • Job Costing
  • Project Management
  • Service Request Management
  • Work Order Management
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • Self Service Portal
  • SLA Management

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