--- title: "Route Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Route Software - reviews, pricing plans, popular comparisons to other Business Management products and more." source_url: "https://www.capterra.com/p/191316/Route/" page_type: "product" language: "en" --- # Route Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Route ## What is Route? Built for the unique and complex needs of service providers in spaces such as commercial cleaning, Route is the only service business software that brings together the essentials of the sales process in one cross platform solution. Featuring a robust web portal and a mobile app with offline capabilities, Route is fundamentally changing the game for service providers with tools never before seen by the industry that transform the way companies sell. ## What is Route used for? [Task Management](https://www.capterra.com/task-management-software/)[Business Management](https://www.capterra.com/business-management-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Route?[Manage this product listing](https://www.g2.com/products/route-the-service-platform/claim_requests/new?auto=true) ## Route Overview Updated September 2026 AI summary Route supports organizations of all sizes with task management and business process coordination, offering features such as task scheduling, editing, progress tracking, sub-task management, and recurring tasks. With calendar management, collaboration tools, time tracking, reporting, and mobile access, Route helps teams organize, monitor, and execute work across web and mobile platforms, while integrating with popular third-party tools. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Route 4.1 (7) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $49 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (7) Ease Of Use 4.5 (2,688) Value For Money 4.0 (5) Value For Money 4.3 (1,975) Customer Service 4.2 (5) Customer Service 4.4 (2,129) ## Route alternatives Highest Rated [4.7 (689)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (208)](https://www.capterra.com/p/156181/Karbon/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Wrike](https://www.capterra.com/p/76113/Wrike/) [4.4 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76113/Wrike/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) [4.5 (13,703)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184581/Asana-PM/) ## FAQs about Route Overview ### What company size and specific industries is Route built for? Route is designed for small and medium-sized building service contractors that need to manage the full account lifecycle. It targets companies in the building services sector, especially those with complex operational and client management requirements. Features and Usability ### What are the key features of Route? Route offers API access, access controls and permissions, and workflow configuration for managing business processes. It includes task management features such as sub-task management, task editing, task scheduling, percent-complete tracking, recurring tasks, and to-do lists, plus time tracking, time and expense tracking, billing and invoicing, reporting and analytics, calendar management, and third-party integrations. Integrations ### Which third-party tools and platforms does Route integrate with? Route integrates with Zapier, connecting to thousands of third-party apps through automations and workflows. This gives Route access to a broad range of business tools for syncing data and triggering actions across different platforms. Getting Started and Support ### What training and onboarding options does Route offer? Route provides live online sessions and documentation for team training and onboarding. Live online sessions support guided instruction and direct interaction with trainers, while documentation offers written reference material for self-paced review and ongoing setup support. Getting Started and Support ### What customer support options does Route offer? Route offers email/help desk, a knowledge base, phone support, and chat for customer assistance. No reviewer feedback is available to describe support quality, response times, or common frustrations, so the support experience cannot be assessed from user sentiment. ## Features AI summary Based on 23,605 Business Management reviews Not all task management software covers every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **Task Scheduling** (**46%** of reviewers rated this feature as critical) - **Task Editing** (**44%**) - **Workflow Management** (**49%**) Route includes **Task Scheduling** and **Task Editing**, so teams can plan work clearly and update tasks as priorities change. However, it does not offer **Workflow Management**. Instead, it provides other highly rated features, including **Task Progress Tracking** (**44%**), **Mobile Access** (**49%**), and **Collaboration Tools** (**44%**), which can still support visibility, on-the-go updates, and team coordination, helping businesses keep work moving and improve day-to-day execution. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Billing & Invoicing Create, manage, and send invoices or bills to customers Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Calendar Management Track and manage schedules and meetings via an integrated calendar Route 24 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Mobile Access: Access software remotely via mobile devices - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Recurring Tasks: Set the frequency of a task's occurrence - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Sub-Task Management: Split and manage tasks into individual components - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed --- Get Advice We can help you find the software with the features you need. Features 3.9 (7) 3.9 Based on 7 reviews ## Pricing Value for money 4.0 (5) Free Trial Basic $49.00 Per User,Per Month Value for money 4.0 (5) 4.0 Based on 5 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (5) 4.2 Based on 5 reviews ## User reviews Overall rating 4.1 Based on 7 reviews Filter by rating 5(3) 4(2) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User CTO Computer & Network Security ### "Tried because so many sites tried to force me to use this" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 22, 2023 Tried because I felt we had to and Deliveries had trouble with Fedex. Pros It was integrated into the purchase experience at a number of shops (Shopify plugin I believe) which made it easier to use for tracking on those sites than alternatives. Cons Useless for most other shops, especially amazon and fedex deliveries. Couldn't automate anything Reasons for choosing Route I didn't, at the time I stuck with Deliveries, Route failed the test Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Brian W. Client Success Manager Transportation/Trucking/Railroad ### "It's better than individually tracking everything" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 August 12, 2021 Overall, it's okay. There may be something better out there. Pros Great concept. I haven't looked at it's competitors but the premise is really a great thought. Cons Hard for them to control, but it doesn't have all company's that I order off of tied to the app. Not super user friendly for marking for delivery. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TH Tesa H. ceo Marketing and Advertising ### "Helps me keep track of my orders" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 21, 2021 I like it because all I have to do is open my app to track my packages Pros I love this software because it keeps track of my orders even when I forget that I placed and order. Cons The only con is that it looks stacked on my phone when I am checking my orders. It may because of my screen display size. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WD William D. Presiden Facilities Services ### "Route has been a big help to us!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2020 Pros We like that it allows us to put together a proposal using photos and also helps to streamline the estimation and proposal process. Saving all proposals on the Route "Cloud" is also helpful as our team works remotely. Support has been amazing - all emails, calls, requests for help were answered very quickly. Cons I'd like to see the proposals be more "pretty". Basically more colorful, maybe even something standard that all Route Customers could use that would put more pizzazz into the actual proposal sent to the customer. Also, the more each proposal could be customized the better. More templates to choose from for the format. Alternatives considered [Proposify](https://www.capterra.com/p/133332/Proposify/) Reasons for choosing Route I liked that the \[SENSITIVE CONTENT HIDDEN\] was a fellow commercial cleaning owner with real world experience and a user of their product as well. I would highly recommend it to anyone who asked. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Stevie B. CEO Hospitality ### "Beginner Friendly with Beginner Issues " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 29, 2020 I was able to give quick service to my customers at first but now it’s been riddled with bugs. Set me back three weeks. I want to believe in the app because the people are nice and working hard. I’m holding off from using it currently though. Pros I love that there is an estimator tool and that the team is very responsive to emails/issues. Also, the proposal is customizable and professional. Cons I’ve had tech issues with the app. Won’t clock me out, data lost twice and unable to recover. Reasons for choosing Route Began using it first, customer support is prompt. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jason B. Owner Environmental Services ### "Easy to use, comprehensive tool for janitorial bidding." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2020 Route solves the problem that comes with lackluster comparable products. The team is receptive to suggestions and actually implement changes based on what customers are requesting when possible. Pros Route provides a lot of value and functionality when it comes to janitorial bidding. It is extremely customizable and efficient. Cons There is always room for improvement with SaaS products in my opinion. Although this platform is far and away much better then the competition in this niche, I would like to see more integration which is being added already. Switched from [CleanGuru](https://www.capterra.com/p/175089/CleanBid/) Slow performance and poor user interface. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MW Maurice W. CEO Facilities Services ### "Productivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 8, 2020 The app itself is phenomenal customer support is amazing and helpful. If you honestly need help all you have to do is pick up the phone and call or shoot them an email and they will get on a video chat or call to help! Overall I'm pleased with my experience Pros I like the fact that it's simple to use and also allowing to me to track productivity Cons At times creating walkthroughs can be a bit redundant. Also I do wish it were easier to use on a desktop. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/191316/Route/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.