# Municity Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Municity Software - reviews, pricing plans, popular comparisons to other Work Order products and more. Source: https://www.capterra.com/p/191333/Municity-Multi-Platform-Solutions/ --- # Municity Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Municity ## What is Municity? Municity® is the only code enforcement and ePermitting software from the International Code Council (ICC) - the leading global source of model codes, standards and building safety. Municity is a cloud-based solution that provides flexible tools for managing applications, permits, and inspections both online and in the field, streamlining your unique procedural requirements. With it, you can better track building, planning, and zoning activities, while giving citizens easy access to your processes. It is part of the ICC Community Development suite of innovative, easy-to-use digital solutions to increase efficiency and provide faster access to information. With these solutions, all your needed information is always accessible, accurate, and in one place. Instantly. Digitally. Conveniently. ## What is Municity used for? [Inspection](https://www.capterra.com/inspection-software/)[Code Enforcement](https://www.capterra.com/code-enforcement-software/)[Municipal](https://www.capterra.com/municipal-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5000 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Municity?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://icc-cds.com/&name=Municity) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Municity 5.0 (1) VS. [4.7 (328)](https://www.capterra.com/p/144012/Inspection-Support-Network/reviews/) Starting Price $5000 Per Year Starting Price $3.75 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (328) Value For Money 5.0 (1) Value For Money 4.5 (311) Customer Service 5.0 (1) Customer Service 4.7 (322) ## Municity alternatives Highest Rated [4.8 (1,052)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [SafetyCulture](https://www.capterra.com/p/141080/iAuditor/) [4.6 (354)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [ZenFire](https://www.capterra.com/p/10018853/ZenFire/) [4.7 (28)](https://www.capterra.com/p/10018853/ZenFire/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [SmartGov](https://www.capterra.com/p/178309/SmartGov/) [4.6 (57)](https://www.capterra.com/p/178309/SmartGov/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Municity Overview ### What company size and specific industries is Municity built for? Municity is designed for local jurisdictions of any size that manage permitting, licensing, inspections, and code enforcement. It is built for municipal and government agencies, especially city and county departments that oversee these regulatory and compliance processes within the public sector. Features and Usability ### What are the key features of Municity? Municity offers case management, code enforcement, inspection management, and work order management for municipal operations. It also includes building permits, business license and license tracking, online applications and payments, GIS integration, document management, reporting and analytics, alerts and notifications, and access controls/permissions. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Municity starts at $5,000 per year for the Basic plan, with pricing based on a configurable solution. The Basic plan includes ICC Best Practices, a mobile license, multiple workflow processes, a public portal, and a site license. No free version or free trial is listed. Getting Started and Support ### What training and onboarding options does Municity offer? Municity provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Municity offer? Municity provides email/help desk, phone support, 24/7 live rep, and chat. Support is available through these channels for users needing help with setup, troubleshooting, or account questions. No reviewer feedback on support quality is available to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 3,253 Work Order reviews Capterra data shows that buyers of work order software rank the following features as their top priorities: - **Maintenance Scheduling** (**44%** of reviewers rated this feature as critical) - **Work Order Creation** (**55%**) - **Billing & Invoicing** (**61%**) Municity supports **Maintenance Scheduling** and **Work Order Creation**, helping teams plan recurring service tasks and create, assign, and track work requests more efficiently. However, it does not offer **Billing & Invoicing**. Instead, it provides other features that Capterra reviewers also rate as important, including **Mobile Access** (**48%**) and **Scheduling** (**47%**), giving teams more flexibility to manage tasks in the field and coordinate work timelines across departments. Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Activity Dashboard 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Reports 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports Real-Time Reporting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Active reporting of data and metrics Access Controls/Permissions Define levels of authorization for access to specific files or systems Ad hoc Reporting Generate one-off reports that meet information requirements Municity 56 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Tickets are automatically assigned to specific agents based on predefined rules Permit issued by the local government before constructing a new building or remodeling an existing one Approval issued by the government that allows individuals or companies to start a business Track and manage schedules and meetings via an integrated calendar Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Ensure all properties are adhering to government and legal codes Designed to serve commercial properties Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. A website or login for customers to access information Alter the layout and content of reports Store, manage, and track all electronic documents in a centralized location Notifications sent to users when a task/license is about to expire Track and store information regarding failed inspections Track collected or paid charges for services performed or access granted Visualize locations on a map Integration with geographic information systems Process images and automatically scan for data Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Monitor the movement of one or more IT assets throughout the organization Manage and track all job information and associated tasks Maintains a history of customer licenses Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Ability to fill out and submit application forms on the web Accept and process online payment transactions Scheme and regulate the construction, modification, or use of land Generate quotes or estimates for customers Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Schedule repeating appointments based on a duration of time Manage and track the renewal process for various services, subscriptions, contracts, or licenses Sample of reports that could be customized as needed or used as is Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data For residential properties Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Track information, qualifications, and contact details of subcontractors Create, manage and track all task activities and progression Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic $5,000 Per Year It includes: - site license - public portal - mobile license - ICC Best Practices - multiple workflow processes Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JW Joseph W. Building and Zoning Official Public Safety ### "Great Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2024 The service is exceptional and the software will be a great asset for the department improving our efficiency. Pros The versatility, integration capabilities, and customization abilities. Cons The initial setup process and the bugs along the way. Switched from [Opal](https://www.capterra.com/p/196606/Opal/) Required by law to obtain a web based system. Alternatives considered [Edmunds Payroll](https://www.capterra.com/p/213028/Payroll/) Reasons for choosing Municity The overall features, customization and compatibility with our existing software products. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.