# Page 3 | AkitaBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is AkitaBox the right Facility Management solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191385/AkitaBox/reviews --- AkitaBox 4.6 (85) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 20th, 2026 # Page 3 - Reviews of AkitaBox ## Showing most helpful reviews Showing 51-75 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hanna H. Human Resources Specialist Hospital & Health Care Used the software for: 6-12 months ### "Everything is easier with AkitaBox" March 4, 2023 5.0 My overall experience with AkitaBox was positive in its entirety, since it was implemented in my work group, we noticed instant improvements since before we used a manual method of installation management which was somewhat slow and ineffective. So when I implemented AkitaBox it was something noticeable. Pros Personally, I am a worker who does a lot of administrative work with my mobile phone. That's why what I love most about AkitaBox, is that it allows me to perform my management tasks and installation analysis comfortably anywhere I am from my mobile phone. Cons What I liked least was something specific. It happens that the application presented problems when starting in different devices, but that was only at the beginning of the implementation, and all those problems were solved through support. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing AkitaBox We decided to implement AkitaBox after an exhaustive study of the other alternatives, when I read the reports about the advantages over the competition I knew I had to stay with AkitaBox. Its incredible price, coupled with its performance makes it a very convenient software. Review Source Response from AkitaBox March 7, 2023 Thank you for your review, Hanna! DC Daniel C. Director Education Management Used the software for: 1-2 years ### "Really like AkitaBox at our school" January 18, 2024 5.0 Like the product. We are doing a better job at tracking our work. Pros Helps for planning my day. Great communication from my staff. Cons Must use a computer to use it. Paper has its speed and ease of use. Switched from [Sycamore School](https://www.capterra.com/p/75048/Sycamore-Education/) Needed more reporting within our depts. Review Source Response from AkitaBox January 23, 2024 Thank you for your review and feedback, Daniel, and thank you for your school's partnership. Please be sure to contact your Customer Success Manager with additional feedback. BM Beverly M. Maintenance & Operations Dispatcher Primary/Secondary Education Used the software for: 1-2 years ### "Over all very pleased" October 12, 2020 4.0 All the staff at AkitaBox has been very supportive. Any time I have a question, need clarification or just don't understand how to do something in the software they are quickly there to assist. They take the time to explain and I never feel rushed. Pros When entering a work order for a particular location the facility map helps to quickly identify where the issues is located. When a room is selected at a facility it identifies any open work orders which prevents duplicate requests. Cons Two things: 1) say for instance, the complaint is about the air-conditioning unit not cooling properly. The ability to easily switch the work order from the room pin to the asset is not very easy. The unit is not tied to room or is not always listed so it takes a little bit more effort to assign the work order to the unit instead of the room. 2) I have 30+ facilities to monitor for work requests, having to enter into each facility to check for new work orders and process them is time consuming. It would be much easier to be able to access and process all new work orders, no matter which facility, from the All Building page. Review Source Response from AkitaBox October 20, 2020 Beverly - Thank you for taking the time to share your experience with AkitaBox! We are glad it is helping your teams be more efficient in their daily work. We are always looking for ways to make AkitaBox easier to use, so we appreciate the feedback on your challenges. I have shared this with our product team so they can look at ways to simplify those processes. As always if you have more ideas or questions feel free to contact your customer success manager! SG Samuel G. Assistant resident engineer Civil Engineering Used the software for: 1-2 years ### "monitoring operations and scheduling with AkitaBox" September 18, 2023 5.0 Akitabox has been easy to use and managing all our assets is easy and it has made scheduling and managing workflow a simple task Pros I like the easy to use friendly interface that comes with AkitaBox which makes navigation and managing our assets easy Cons Despite being an amazing tool the cost to acquire is expensive and for small organizations it would be costly Review Source Response from AkitaBox October 4, 2023 Thank you for your review, Samuel! MF Mike F. Director of Operations Facilities Services Used the software for: 1-2 years ### "A Valuable Measurement in Facility Operations" September 4, 2019 4.0 the experience has been great! The more I use the program and become more accustomed to its functions, I find myself reflecting back tot he software to assist me with my needs. I.E. layers of maps for utilities, emergency management with fire extinguishers, pull stations etc. Pros The Akitabox Software program streamlines my overall operation for service in being proactive with automated preventative work orders. It eliminates having to remember to do various tasks and is the key element in our overall operations to care for and maintain over 1.1 million square feet of buildings and hundred and fifty acres of grounds. The ease of implementing a service request from our staff and immediate feedback to the "requester" is a communication piece that holds value and that we are working towards achieving their needs. Perhaps the most valuable measurement is the data we receive on how many service requests we receive, work orders open and closed, what facility (school) is getting more of the attention, which maintenance tech is getting the bulk of the the work orders etc. Feedback and data is worth a lot to me. Lastly, I really appreciate the ongoing, one on one, continued education with my Akitabox service rep to bring me up to speed on new functions of the software and data input that they help me with. I also really value the recommendations that I request and actually see it being implemented. Thank you Akitabox Team! Cons Still cannot add two employees to an assigned task. QR Codes are currently not implemented Reason for choosing AkitaBox Data input and the overall customer service from the onset Review Source sA sergio A. bulding supervisor Education Management Used the software for: 2+ years ### "nice tool to have on hand" March 21, 2024 5.0 fine, so far. some issues uploading pictures but nothing major. it's nice to have such a nice tool Pros easy of use and practical way of keep that of your work Cons when people doesn't use it to communicate orders it wont work as well. everyone needs to have this program in a work place to be on the same page Review Source Response from AkitaBox March 28, 2024 Thank you for your review, Sergio! JP John P. Assistant manager facilities services Education Management Used the software for: 6-12 months ### "Facilities services review" January 17, 2024 4.0 Started with it a little over three months ago and was just thrown into it and after a month I am able to efficiently run a team through Akitabox for a campus of 70+ buildings and help keep things functioning. Pros It is easy to navigate. Keeping track of preventative maintenance is also a plus. Cons While typing in work orders the constant reloading of the screen for updates makes me have to put the cursor back to wherever I was working in the moment. Review Source Response from AkitaBox January 18, 2024 Thank you for your review and feedback, John, and thank you for your partnership. We look forward to continuing to make your job more efficient. DH Daniel H. Grounds Primary/Secondary Education Used the software for: 2+ years ### "Akita Box School Review" January 18, 2024 5.0 Overall helpful and easy to navigate. Makes work simpler Pros Akita box makes prioritizing different aspects of the job much simpler and easy to do. Cons Difficulty with correct assignments sent to intended personnel. Review Source Response from AkitaBox January 23, 2024 Thank you for your review, Daniel, and for your school's continued partnership with AkitaBox. Please be sure to reach out to your Customer Success Manager to feedback and to gain help with any issues with assignments and more. We're here to help. SN Sammy N. Assistant director of operations Consumer Services Used the software for: 6-12 months ### "An overview of AkitaBox as a facility management tool " September 13, 2023 5.0 Facility management is at the top of our priority and with AkitaBox we have all the power in our hands. The overall experience has been nothing but amazing Pros I like the visualization features of Akitabox that makes it easy and visualize all the operations. Monitoring and tracking our assets is seamless as well. Cons I sincerely haven't experienced any major troubles with AkitaBox i can comfortably say they are headed in the right direction. Review Source Response from AkitaBox September 14, 2023 Thank you for your review, Sammy! IP Ian P. Plumbing Manager Higher Education Used the software for: 1-2 years ### "Manage Effectively" January 17, 2024 4.0 Pros Akitabox efficiently allows you to systematize your maintenance with recurring preventative maintenance work orders and responsive reactive work orders. Cons The lack of ability to further organize and categorize work orders. Review Source Response from AkitaBox January 23, 2024 Thank you for your review and feedback, Ian. We appreciate your partnership. JA Juan A. Maintenance supervisor Facilities Services Used the software for: 1-2 years ### "Best company ticket management system hands down" February 3, 2022 5.0 Simple and powerful platform for all of our facility management needs Pros The ability to share instant information with the whole team at work Cons Email titles for tickets all look the same with same heather Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Recommended Review Source Response from AkitaBox August 22, 2022 Thanks for the review and recommendation, Juan! We appreciate your feedback on the email titles and would love to hear more. Please reach out to your CSM to chat! SW Steve W. Supervisor II Education Management Used the software for: 2+ years ### "AkitaBox " February 3, 2022 5.0 It is a great reference tool and asset management tool. Granted, I still haven't implemented all that i want in there and keeping up with district changes and updating pictures is tough, mostly because of my time constraints. The tools are there. Pros For what I use it for and what I have plan for it in the future, the square footage is paramount to scheduling my operational staff. Asset management is also very important, to be able to pull up at any given time what year our carpet, hvac, classrooms, restrooms, gym, cafeteria appliances are is invaluable when planning and forecasting future purchases and budgets. Cons I would like the maps and the printing of the maps to be better. Clearer and also be able to zoom in and the icons have separate zoom function to not overpower the maps when zooming out. Labeling maps to our specific needs would also be beneficial. Fitting a map that fills the page to print would be nice. Reason for choosing AkitaBox When looking at all three, AkitaBox looked more intuitive and to honest, the rep I was working for did a great job selling us on AkitaBox. Review Source Response from AkitaBox February 9, 2022 Thank you for your feedback and details about your experience so far. Your input helps us make the software better for all users. We are currently working on the printing of floor plans now. Look for the implemented improvements soon! RR Rochelle R. Engineer Education Management Used the software for: 1-2 years ### "Akita is a dream to use" September 23, 2022 5.0 I am able to take care of two very old buildings without it ever becoming overwhelming. Pros This software is user friendly, easy to navigate, and it takes thousands of tasks that would otherwise be daunting, and allows them to be scheduled, assigned, and repeated as necessary in a manner that is easy to control, adjust, and understand. I can also track the time I have invested into a task, and I can record all parts of an asset, such as filters, belts, etc for easy inventory monitoring Cons There really isn't anything I don't like Review Source Response from AkitaBox September 29, 2022 Thanks for the review, Rochelle! Your kudos mean a lot to us and your feedback is always valuable. KS Kain S. Director of Buildings & Grounds/Health & Safety Education Management Used the software for: 2+ years ### "Great software to have" October 12, 2020 5.0 Pros The thing I like most about Akitabox is its ability to tie everything together. Work orders, assets, maps, & comments. It's a one stop software that makes work efficient. Cons The thing I least liked about the software is the amount of work that goes into getting all your information into the system. Akitabox does a great job of doing the initial upload of assets but there's a ton of additional information (warranties, owners manuals, etc.) that can be uploaded that takes time. Once you have everything in the system it's a huge time saver that will pay dividends in the future. Review Source Response from AkitaBox October 20, 2020 Kain, thank you for taking the time to share your experience with AkitaBox! We love hearing how the software is helping you be more efficient. We certainly understand that the depth of data, files, and information you can add after our initial data collection and implementation can be overwhelming. We are glad you see the benefit though! DF Dennis F. Building Engineer Primary/Secondary Education Used the software for: 2+ years ### "AkitaBox Review" February 11, 2022 5.0 AkitaBox made it very easy to go back and check history which helps in tracking repeat concerns. Pros The AkitaBox system is very easy to use compared to the last system we had. Cons Seemed to be a little difficult to navigate to the different sections when I first started using, however after a little practice it was easy to become very proficient at it. Review Source Response from AkitaBox February 14, 2022 Thank you for your feedback, Dennis! We're happy to hear you're having a good experience with AkitaBox. CW Craig W. Director of Plant Operations Hospital & Health Care Used the software for: 1-2 years ### "Facility Infrastructure" September 19, 2019 5.0 Excellent!! From implementation to answering questions on day to day questions are always addressed. Pros The floor plan feature with asset tags identifying key components and their location within your facility. Attaching pictures, O&M manuals, and other important information to assets is valuable for future maintenance or life cycle replacement. Cons Including additional fields to assets would be beneficial. A life cycle timer (count down) for equipment would assist in creating 5-year plans and budgeting. This would ensure equipment could be replaced before major breakdowns occurred. Alternatives considered [FMX](https://www.capterra.com/p/130563/FMX/) Reason for choosing AkitaBox Cost point and vision AkitaBox has on providing changes to the system throughout the year. Review Source SM Sam M. Director of Facilities Education Management Used the software for: 2+ years ### "Kildeer Countryside CCSD96" September 4, 2019 4.0 Over all great customer service and quick response and support times. This is a great product and at a great price point. Our staff finds it very intuitive and productivity appears to be trending up. Pros The features that allow interactive floors plans and asset tracking with a quick link to Work Orders have made the use a program like this indispensable. Cons The preventative maintenance portion of the program needs to be more robust and customizable. In addition the Service Request to Work Order process seems unnecessary. Reason for choosing AkitaBox Akitabox was the best bang for the buck and has great support. Review Source GL Garrett L. General maintenance Construction Used the software for: 1-2 years ### "Easy to use " January 18, 2024 5.0 Pros The ease of access to the site and work orders Cons Glitchy website that crashes at times could use more upkeep Review Source Response from AkitaBox January 23, 2024 Thank you for your review and feedback, Garrett. Please be sure to contact your Customer Success Manager with additional feedback. VC Vicky C. Administrative Assistant Education Management Used the software for: 2+ years ### "Fun and Interactive Akitabox Features." March 9, 2023 5.0 Pros I like the fact that it is pretty easy to use and friendly. Instructions are easy to follow. The notices are very efficient when it comes to receiving an email on what is happening next with the work order or petition of certain services. I also like the fact that there are workshops on how to use Akitabox and the new ways to interact with the program. Cons I don't have any cons at this time. Pretty satisfied with the product. Review Source Response from AkitaBox March 10, 2023 Thank you for your review, Vicky! DC David C. Construction Administrator Architecture & Planning Used the software for: 2+ years ### "Akitabox Intro" June 26, 2023 5.0 Pros We were introduced to Akitabox when our client wanted to have all projects tracked in it. The ease of working with team in getting things transferred over and organized for the client was flawless. The ability to look up information after project is closed has been seamless. Cons There was not really anything that was not liked. Review Source Response from AkitaBox June 27, 2023 Thank you for your review, David. We look forward to enabling more of your clients in AkitaBox! VR Verified Reviewer Data Scientist Consumer Services Used the software for: 6-12 months ### "Best Platform On control all assets " March 9, 2023 5.0 Pros Akitabox is the platform which provide easy maintenance and assets management facility. Cons There is no least about akitabox, because they developed best tool and provided service as of now. Review Source Response from AkitaBox March 14, 2023 Thank you for your review! LW Larry W. Plant Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Good software and easy to use." October 12, 2020 5.0 Great company to work with. Have used the software for over 5 years now and have used multiple different ones and this is by far the easiest that we have used. Pros How easy it is to add asset's and add work orders, and manage equipment that we have at our facility. Cons Can't really think of any issues that we have had. Like any program there is always something that may happen but when we notify them they always resolve the issue. Review Source Response from AkitaBox October 20, 2020 Larry, thank you for the kind words. We are glad AkitaBox has made it easier to manage your work orders and equipment. We look forward to our continued partnership! TE Todd E. Maint. Tech. Sr./Akitabox Hospital & Health Care Used the software for: 2+ years ### "AkitaBox" October 12, 2020 5.0 Their team has been outstanding! Response time on any issues, which have been few, is above and beyond. Pros It's ease of use, ability to cover many different areas of need. Cons There were some specific things we needed on the work order side that were not available for us to fully use the entire system. Review Source Response from AkitaBox October 20, 2020 Thank you for taking the time to leave a review Todd! We are glad to hear the ongoing support has exceeded your expectations. We look forward to our continued partnership! AW Anthony W. Groundskeeper Glass, Ceramics & Concrete Used the software for: 6-12 months ### "Anthony " October 6, 2022 2.0 Good Pros See my work orders on the daily. Get to see where they are located and the pictures Cons I can’t just click the work and apply it to schhols Review Source Response from AkitaBox February 23, 2023 Hi Anthony, We would like to learn more about what you are trying to accomplish with work orders and see if if we can help. Please reach out to your CSM or "support@akitabox" email. DC Daniel C. Asst. Dean Education Management Used the software for: 1-2 years ### "Not too many buttons" March 6, 2024 4.0 Pros AkitaBox has been easy to use as a submitter of work orders. I like that I can make updates for the team and it's easy to edit the submitted orders. I also like that the website works fairly well on mobile screens. Cons I haven't had any issues yet that stopped me from using the application or made it unpleasant. Review Source Response from AkitaBox March 7, 2024 Thank you for your review, Daniel! We continually work to make our software visual and easy to use. If you ever have additional feedback, please be sure to reach out to your customer success manager. Talk to a Capterra advisor for free and get results within 15 minutes.