# Page 4 | AkitaBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is AkitaBox the right Facility Management solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191385/AkitaBox/reviews --- AkitaBox 4.6 (85) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 20th, 2026 # Page 4 - Reviews of AkitaBox ## Showing most helpful reviews Showing 76-85 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Matthew K. Facility Director Religious Institutions Used the software for: 6-12 months ### "In Love...don't tell my wife:)" September 23, 2019 5.0 Pain free...there response time on any question i ask is always less than 12 hours. More often then not I receive a response within the hour I request it. The level of customer service provide is at or above that of the Ritz or American Express. Pros The ability to meld this software to match your organization's specific needs is unparalleled. Let's be real...there is always some nuance of your organization that more generalized software companies do not understand. This was the primary reason we chose Akita Box Cons The con I have is not about the software, it is about the time that my schedule allows me to invest more into the product. If provided more time there will be a deeper level of information on assets and rooms. Reason for choosing AkitaBox Flexibility Review Source RF Randy F. Director of Facilities Religious Institutions Used the software for: 1-2 years ### "Transition to a smaller version of facilities management" September 5, 2019 4.0 Staff with excellent customer service attitudes and great product knowledge is so greatly appreciated. Was a 7-year user of SchoolDude software. Your customer service is quicker and more personable. Please don't become "too big" and lose that. Pros Price, easy to train new staff, mapping of facilities. Cons The first year it was somewhat "clumsy" go back and forth between buildings. This was fixed (or made somewhat better) in an update. Reason for choosing AkitaBox Price Review Source jS jeremiah S. full stack developer Facilities Services Used the software for: Less than 6 months ### "great tool for firm management" July 13, 2023 4.0 quality is superb Pros Akitabox ia an important tool to my company for management, maintenance and capital control. its an easy to use with ease on third party integration. it makes it easy to import and export data from Akitabox. the tool has a great pricing point making it affordable. Cons akitabox has been of great help although it has some few cons, customization of the software is difficult. tried to create a reporting/ comment option on a task or assigning a task to a more number of employees but it's impossible, solving this would be of importance Review Source Response from AkitaBox July 18, 2023 Thank you for your review, Jeremiah! We'd like to hear more about your issue with tasks. Please reach out to your customer success manager at the HelpDesk. pW precious W. project supervisor Aviation & Aerospace Used the software for: 6-12 months ### "for efficient maintenance use akitabox" September 11, 2023 5.0 is great tool for all your management operations Pros akitabox comes with great variety of tools from management , maintenance to asset tracking. most important feature on akitabox is the preventive maintenance feature, it keeps recorded and schedules planned and normal maintenance and also creates reports on the same, this information is kept for future reference. Cons akitabox has many features, learning all this features requires time, making the tool to have a learning curve Review Source Response from AkitaBox September 21, 2023 Thank you for your review, Precious! aV audrey V. Administrative Assistant to the Facility Director Education Management Used the software for: 2+ years ### "Top Notch Customer Service" September 19, 2019 5.0 Has been a wonderful experience. We started a few years ago with just one building and have expanded to the remaining 7 buildings. We have not yet navigated to the Work Order system as we have a program in place that we have been running for 15 years already. AkitaBox provides top notch customer service. Pros Like being able to narrow down selections, for example, the locations of all fire extinguishers on each floor of each building and provide that to our inspectors. Utilizing AkitaBox to clean up and enhance our building plans to incorporate in our school safety plan. Cons Length of time to develop a new request/change to software. Review Source CJ Chuck J. Director of Maintenance and Grounds Education Management Used the software for: 1-2 years ### "AkitaBox Review" September 19, 2019 5.0 Good Pros Mapping/graphics. Ease of submitting maintenance request Cons Lack of two-way communication, which just got implemented this week Reason for choosing AkitaBox Mapping/graphics/document downloading capabilities Review Source DF Dan F. Maintenance Manager Education Management Used the software for: 1-2 years ### "Happy Customer" September 10, 2019 5.0 Pros asset management tied with work order system. Ease of use in updating and editing info. Cons Not being able to globally search but having to search building by building. Review Source GS Grayson S. Facilities Assistant Religious Institutions Used the software for: Less than 6 months ### "Review" March 5, 2023 5.0 Pros It helps keep things organized and working smoothly. Cons Can be a little confusing to use at times. Review Source Response from AkitaBox March 7, 2023 Thank you, Grayson, for your review! Keeping things organized and working smoothly is our aim, so we're glad to see it's working for you. Please be sure to contact your CSM to work through anything you find a little confusing. They are there to help, and your feedback is very valuable. JG Jordan G. Activities Director Education Management Used the software for: 1-2 years ### "AkitaBox Review" February 3, 2022 5.0 It's been good and is a great way to communicate with our maintenance department. Pros It is easy to use and has appropriate labels for the work orders I put in. Cons Sometimes you have to scroll though a long list to find the correct room for a work order...it doesn't always pop up easily. Review Source Response from AkitaBox February 9, 2022 Thank you for your review and feedback! We appreciate your input to help us make AkitaBox easier to use for all customers. When sorting rooms for a work order, typing in part of the room name should begin to sort the choices. Please reach out to your client success manager at any time for assistance. AD Adam D. Admin Facilities Services Used the software for: Less than 6 months ### "Great for what we use it for" March 26, 2024 4.0 Pros Akita box is used as a way that we receive and track orders from certain commercial customers. It streamlines the customer interaction allowing us to work quickly and efficiently. Cons To be honest, I feel that Akita box does almost everything well once you know how to use it. The only con I am aware of is training new employees on using the software. Review Source Response from AkitaBox March 28, 2024 Thank you for your review, Adam! For help training new employees, be sure to reach out to your Customer Success Manager. They are there to help you and your team make the most of your AkitaBox software. Talk to a Capterra advisor for free and get results within 15 minutes.