---
title: "Home Care Pulse | Experience Management Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Home Care Pulse | Experience Management Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more."
source_url: "https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/"
page_type: "product"
language: "en"
---

# 

 Home Care Pulse | Experience Management Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 17, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Home Care Pulse | Experience Management

## What is Home Care Pulse | Experience Management?

Our Experience Management Software can help you improve customer and employee satisfaction through unbiased, 3rd party feedback. Uncover your blind spots, and become an award-winning provider with HCP.

## What is Home Care Pulse | Experience Management used for?

[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)

Top alternative

Featured

Overall rating

Based on 96 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Starting price

$129

Per Feature, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Home Care Pulse | Experience Management?[Manage this product listing](https://www.g2.com/products/merge-unified/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Home Care Pulse | Experience Management

4.9 (96)

VS.

[4.6 (6,116)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting Price

$129

Per Feature, Per Month

Starting Price

$9

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (96)

Ease Of Use

4.5 (6,067)

Value For Money

4.7 (87)

Value For Money

4.3 (4,684)

Customer Service

4.9 (94)

Customer Service

4.4 (4,477)

## Home Care Pulse | Experience Management alternatives

[4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.5 (3,475)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/)

Starting price

$12.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/alternatives/)

## FAQs about Home Care Pulse | Experience Management

Overview

### What problems does Home Care Pulse | Experience Management solve?

Home Care Pulse | Experience Management solves poor visibility into client and caregiver sentiment, delayed issue detection, and manual feedback collection by delivering easy-to-use surveys, clear monthly reports, benchmarking, and management-system integration. Home care owners, operations leaders, HR teams, and branch managers use it to improve retention, service quality, compliance, and faster corrective action.

Answer based on 60 reviews

Overview

### Which roles and teams benefit most from Home Care Pulse | Experience Management?

Home Care Pulse | Experience Management is most used by home care owners, executives, and operations leaders who need visibility into client and caregiver satisfaction, retention, and service quality. Administrators, care managers, and coordinators use it to track feedback, identify improvement areas, support compliance efforts, and strengthen day-to-day care delivery.

Answer based on 96 reviews

Overview

### What company size and industries is Home Care Pulse | Experience Management built for?

Home Care Pulse | Experience Management is built mainly for small post-acute care businesses, with 83% of reviewers from small companies and 76% in Hospital & Health Care. It also serves midsize organizations at 12%, with additional use in Health, Wellness and Fitness at 16% and Individual & Family Services at 4%, primarily for customer satisfaction.

Answer based on 96 reviews

Features and Usability

### What are the key features of Home Care Pulse | Experience Management?

Home Care Pulse | Experience Management includes core widgets for dashboard visibility, plus feedback management through client and caregiver surveys and NPS survey structure. Reviewers often highlight reporting and analytics, trend analysis, performance metrics, real-time notifications, and third-party integrations for syncing with agency management systems.

Answer based on 41 reviews

Overview

### How does it help improve client and employee satisfaction?

Home Care Pulse | Experience Management helps home care agencies track client satisfaction and employee engagement through third-party surveys and trend feedback. Many teams use the comments to spot service issues, improve retention, and adjust workplace practices, though anonymous responses and contact record updates can sometimes limit follow-up and corrections.

Answer based on 30 reviews

Integrations

### Which third-party tools and platforms does Home Care Pulse | Experience Management integrate with?

Home Care Pulse | Experience Management integrates with AlayaCare, AppointMate, AxisCare, HHAeXchange, KanTime, MatrixCare Home Health & Hospice, MatrixCare Private Duty, Rosemark, SwyftOps, Viewpoint Spectrum, and eRSP. These catalog integrations cover home care, scheduling, billing, and agency management platforms.

Answer based on 6 reviews

Getting Started and Support

### What training and onboarding options does Home Care Pulse | Experience Management offer?

Home Care Pulse | Experience Management provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars cover product topics in a group format, and documentation offers written reference material for self-paced review and ongoing use.

Answer based on 3 reviews

Getting Started and Support

### What customer support options does Home Care Pulse | Experience Management offer, and how do users rate the experience?

Home Care Pulse | Experience Management offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as responsive, helpful, and easy to reach, with patient guidance during onboarding and ongoing questions. A few mention some report or dashboard confusion, but say support explains issues quickly.

Answer based on 41 reviews

Features and Usability

### How good are the reporting features?

Home Care Pulse | Experience Management offers clear monthly reports, trend views, dashboards, and custom reporting that help agencies review service quality and caregiver feedback. Many administrators find reports easy to navigate and act on, while some say the detail feels overwhelming at first and printing or certain standalone reports could be easier.

Answer based on 25 reviews

## Features

AI summary

Based on 2,092 Customer Satisfaction reviews

Not all Customer Satisfaction tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution:

-   **Customer Experience Management** (**46%** of reviewers rated this feature as critical)
-   **Customizable Forms** (**45%**)
-   **Feedback Management** (**41%**)

Home Care Pulse | Experience Management supports **Customer Experience Management** and **Feedback Management**, giving teams a way to monitor customer sentiment and respond to input in a timely manner. However, it does not include **Customizable Forms**. Instead, it offers other highly rated capabilities, including **Survey/Poll Management** (**43%**) and **Reporting/Analytics** (**41%**), helping businesses collect customer input and review trends over time while making service improvements based on clearer data.

Customer Experience Management

4.9 (18)

61.11% of 18 reviewers that rated this feature as important or highly important

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Feedback Management

4.9 (15)

66.67% of 15 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Survey/Poll Management

5.0 (16)

62.50% of 16 reviewers that rated this feature as important or highly important

Create and administer polls and surveys

Reporting/Analytics

5.0 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Complaint Monitoring

5.0 (13)

69.23% of 13 reviewers that rated this feature as important or highly important

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Performance Metrics

4.9 (13)

69.23% of 13 reviewers that rated this feature as important or highly important

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Home Care Pulse | Experience Management 14 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction
- Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.
- Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
- NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral
- Survey/Poll Management: Create and administer polls and surveys
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance
- Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data
- Widgets: An extended application or connector that enables users to perform additional services with their current set of tools

---

Features

4.8 (96)

4.8

Based on 96 reviews

## Pricing

Value for money

4.7 (87)

Basic

$129.00

Per Feature,Per Month

Value for money

4.7 (87)

4.7

Based on 87 reviews

## Integrations

[

AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[

Viewpoint Spectrum](https://www.capterra.com/p/175831/Spectrum/)[

MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/)[

AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[

HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/)[

eRSP](https://www.capterra.com/p/129443/eRSP/)[

Rosemark](https://www.capterra.com/p/115628/The-Rosemark-System/)[

KanTime](https://www.capterra.com/p/129466/KanTime-Home-Health/)

## Support, customer service and training options

Customer Service

4.9 (94)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (94)

4.9

Based on 94 reviews

## User reviews

Overall rating

4.9

Based on 96 reviews

Filter by rating

5(86)

4(8)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JB

Joyce B.

Owner

Hospital & Health Care

### "Important tool to run and manage your business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 29, 2022

Very good!

Pros

easy to sort various ways has both client and caregiver data. Easy to change time frames

Cons

hard to change status on do not call and nowhere to right comments

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

MK

Mary Kay B.

Director

Hospital & Health Care

### "Great Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 15, 2022

Easy to get established, simple to review each week/month, can implement changes to improve customer satisfaction.

Pros

Ease of use and ability to make changes when needed.

Cons

Don't have any criticism at this time. It has been simple to use and self explanatory for the most part.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

AM

Angela M.

Human Resources

Hospital & Health Care

### "Human Resources"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 6, 2022

I get notifications for important features

Pros

I like the data I receive from the information gathered

Cons

none, I like all the features that the software offers

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

SW

Steve W.

Owner

Hospital & Health Care

### "Exceptional Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 10, 2022

Excellent. The data and strategy for improvement is superb!

Pros

Feedback and ease of use. Reports are easy to review and interpret and act upon.

Cons

None

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

LA

Larry A.

Managing Partner/CEO

Hospital & Health Care

### "Satisfied user"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 16, 2022

Pros

Ease of use, timely reports, value, follow up by provider

Cons

No show-stoppers here. This software is worthwhile.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

MS

Mike S.

Owner

Hospital & Health Care

### "Client and employee feedback"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 2, 2022

Pros

Client and employee feedback that allows us to take action

Cons

It would be better if when you contact clients or employees who provide "anonymous" that you encourage them to provide their name otherwise it's really difficult to ask for clarification if needed and address improvements.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

RM

Robin M.

Executive Director

Hospital & Health Care

### "HomeCare Pulse Survey"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 1, 2022

Overall experience has been excellent.

Pros

The items I like most about our software are many - the ease of use, customer service and communication, surveys, effective and efficient software updates, excellent overview of national healthcare news - all are excellent and they definitely help as a seller when we are speaking with client prospects.

Cons

At this time, I have no recommendations. The company is always looking at ways to improve the product and service.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

DH

Debbie H.

Administrator/Owner

Hospital & Health Care

### "Best Quality Assurance program"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 28, 2022

Pros

Home Care Pulse integrates seamlessly with our scheduling software. The feedback is helpful in growing our business and improving our retention rates.

Cons

We have not had a problem that they have not resolved quickly and courteously.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

JB

Jen B.

Director

Hospital & Health Care

### "Great"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 1, 2022

I like that they are extra eyes on my company and that they also help us figure out how to deliver even better service

Pros

Easy to use- colors dili rate info so you can orient your eyes fast and save time

Cons

No complaints- it’s good! Tithe support staff and acct reps are good too

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

JD

John D.

Owner

Health, Wellness and Fitness

### "Couldn't Do Without It"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 22, 2021

Home Care Pulse is a pleasure to work with. We can talk to representatives that we are familiar with and they are responsive to our needs.

Pros

It allows us to know how our clients and employees feel about how well we are treating them. The feedback is immediate and allows us to make corrections rapidly.

Cons

I am satisfied in all areas of the saftware.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

[View all Reviews](https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/reviews/)

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