# Home Care Pulse | Experience Management Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Home Care Pulse | Experience Management Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more.

Source: https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/

---

# 

 Home Care Pulse | Experience Management Software Review 2026: Features, Integrations, Pros & Cons

Last updated on February 1, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Home Care Pulse | Experience Management

## What is Home Care Pulse | Experience Management?

Our Experience Management Software can help you improve customer and employee satisfaction through unbiased, 3rd party feedback. Uncover your blind spots, and become an award-winning provider with HCP.

## What is Home Care Pulse | Experience Management used for?

[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)

Top alternative

Featured

Overall rating

Based on 96 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Starting price

$129

Per Feature, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Home Care Pulse | Experience Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.homecarepulse.com&name=Home Care Pulse | Experience Management)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Home Care Pulse | Experience Management

4.9 (96)

VS.

[4.9 (49)](https://www.capterra.com/p/160682/ReputationStacker/reviews/)

Starting Price

$129

Per Feature, Per Month

Starting Price

$63

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (96)

Ease Of Use

4.8 (10,464)

Value For Money

4.7 (87)

Value For Money

4.8 (6,502)

Customer Service

4.9 (94)

Customer Service

4.9 (5,811)

## Home Care Pulse | Experience Management alternatives

[4.7 (2,908)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (181)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/alternatives/)

## FAQs about Home Care Pulse | Experience Management

Overview

### What problems does Home Care Pulse | Experience Management solve?

Home Care Pulse | Experience Management solves the lack of honest, ongoing visibility into client and caregiver satisfaction by capturing third-party feedback, surfacing trends, and simplifying monthly reporting. Home care owners, operations leaders, HR teams, and branch managers use it to spot service issues early, improve retention, benchmark performance, and act without manual survey administration.

Answer based on 60 reviews

Overview

### Which roles and teams benefit most from Home Care Pulse | Experience Management?

Home Care Pulse | Experience Management is most used by home care owners, executives, and operations leaders who need visibility into client and caregiver satisfaction, service quality, and retention trends. Care managers, coordinators, and administrators rely on it to gather feedback, improve caregiver performance, strengthen compliance, and guide day-to-day service improvements.

Answer based on 96 reviews

Overview

### What company size and industries is Home Care Pulse | Experience Management built for?

Home Care Pulse | Experience Management is built for small businesses in post-acute care, with 83% of reviewers from small companies and 76% in Hospital & Health Care. It also serves Health, Wellness and Fitness at 16%, plus midsize firms at 12%, primarily for customer satisfaction measurement.

Answer based on 96 reviews

Features and Usability

### What are the key features of Home Care Pulse | Experience Management?

Home Care Pulse | Experience Management includes customer experience management with client and caregiver feedback, survey and poll management using NPS survey structure, and reporting and analytics for trend analysis and performance metrics. Differentiating features include dashboard widgets, real-time notifications, complaint monitoring, and third-party integrations for syncing agency data.

Answer based on 41 reviews

Integrations

### Which third-party tools and platforms does Home Care Pulse | Experience Management integrate with?

Home Care Pulse | Experience Management integrates with home care and scheduling platforms including AlayaCare, AppointMate, AxisCare, HHAeXchange, KanTime, MatrixCare Home Health & Hospice, MatrixCare Private Duty, Rosemark, SwyftOps, Viewpoint Spectrum, and eRSP.

Answer based on 6 reviews

Getting Started and Support

### What training and onboarding options does Home Care Pulse | Experience Management offer?

Home Care Pulse | Experience Management provides live online sessions, webinars, and documentation for training and onboarding. Live online sessions and webinars support guided instruction, while documentation gives teams written reference material for self-paced review and recurring use.

Answer based on 3 reviews

Getting Started and Support

### What customer support options does Home Care Pulse | Experience Management offer, and how do users rate the experience?

Home Care Pulse | Experience Management offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as prompt, responsive, helpful, and easy to reach, with strong onboarding and follow-up. A few mention confusing reports or occasional survey-contact issues, but support is often seen as quick to explain and resolve problems.

Answer based on 41 reviews

Features and Usability

### How does it help track client and employee satisfaction?

Home Care Pulse | Experience Management gives agencies a clear view of client and caregiver sentiment through recurring surveys and feedback reports. Home care teams use it to spot service issues, improve retention, and guide workplace changes, though anonymous comments and contact record updates can make follow-up and correction harder.

Answer based on 30 reviews

Features and Usability

### How well does it handle reporting?

Home Care Pulse | Experience Management offers easy-to-review reports that help agencies track trends, survey results, and quality concerns over time. Office managers and leadership teams often use monthly summaries, dashboards, and custom views for planning and compliance, though some users find the detail overwhelming or want simpler printing and standalone report options.

Answer based on 25 reviews

## Features

AI summary

Based on 2,061 Customer Satisfaction reviews

Capterra reviewers highlight these as the top features buyers look for in Customer Satisfaction software:

-   **Customer Experience Management** (**44%** of reviewers rated this feature as critical)
-   **Customizable Forms** (**44%**)
-   **Feedback Management** (**41%**)

Home Care Pulse | Experience Management supports **Customer Experience Management** and **Feedback Management**. However, it does not include **Customizable Forms**. Instead, it offers **Reporting/Analytics** (**41%**) and **Survey/Poll Management** (**41%**), which give teams other ways to collect input, review trends, and track satisfaction results over time, helping businesses improve customer interactions and make better service decisions.

Customer Experience Management

4.9 (18)

61.11% of 18 reviewers that rated this feature as important or highly important

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Feedback Management

4.9 (15)

66.67% of 15 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Reporting/Analytics

5.0 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Survey/Poll Management

5.0 (16)

62.50% of 16 reviewers that rated this feature as important or highly important

Create and administer polls and surveys

Complaint Monitoring

5.0 (13)

69.23% of 13 reviewers that rated this feature as important or highly important

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Performance Metrics

4.9 (13)

69.23% of 13 reviewers that rated this feature as important or highly important

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Home Care Pulse | Experience Management 14 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed and identify if they are positive, negative or neutral

Create and administer polls and surveys

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

An extended application or connector that enables users to perform additional services with their current set of tools

Features

4.8 (96)

4.8

Based on 96 reviews

## Pricing

Value for money

4.7 (87)

Basic

$129.00

Per Feature,Per Month

Value for money

4.7 (87)

4.7

Based on 87 reviews

## Integrations

[

AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[

Viewpoint Spectrum](https://www.capterra.com/p/175831/Spectrum/)[

MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/)[

AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[

HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/)[

eRSP](https://www.capterra.com/p/129443/eRSP/)[

Rosemark](https://www.capterra.com/p/115628/The-Rosemark-System/)[

KanTime](https://www.capterra.com/p/129466/KanTime-Home-Health/)

## Support, customer service and training options

Customer Service

4.9 (94)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (94)

4.9

Based on 94 reviews

## User reviews

Overall rating

4.9

Based on 96 reviews

Filter by rating

5(86)

4(8)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JB

Joyce B.

Owner

Hospital & Health Care

### "Important tool to run and manage your business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 29, 2022

Very good!

Pros

easy to sort various ways has both client and caregiver data. Easy to change time frames

Cons

hard to change status on do not call and nowhere to right comments

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

MK

Mary Kay B.

Director

Hospital & Health Care

### "Great Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 15, 2022

Easy to get established, simple to review each week/month, can implement changes to improve customer satisfaction.

Pros

Ease of use and ability to make changes when needed.

Cons

Don't have any criticism at this time. It has been simple to use and self explanatory for the most part.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

AM

Angela M.

Human Resources

Hospital & Health Care

### "Human Resources"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 6, 2022

I get notifications for important features

Pros

I like the data I receive from the information gathered

Cons

none, I like all the features that the software offers

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

SW

Steve W.

Owner

Hospital & Health Care

### "Exceptional Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 10, 2022

Excellent. The data and strategy for improvement is superb!

Pros

Feedback and ease of use. Reports are easy to review and interpret and act upon.

Cons

None

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

LA

Larry A.

Managing Partner/CEO

Hospital & Health Care

### "Satisfied user"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 16, 2022

Pros

Ease of use, timely reports, value, follow up by provider

Cons

No show-stoppers here. This software is worthwhile.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

MS

Mike S.

Owner

Hospital & Health Care

### "Client and employee feedback"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 2, 2022

Pros

Client and employee feedback that allows us to take action

Cons

It would be better if when you contact clients or employees who provide "anonymous" that you encourage them to provide their name otherwise it's really difficult to ask for clarification if needed and address improvements.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

RM

Robin M.

Executive Director

Hospital & Health Care

### "HomeCare Pulse Survey"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 1, 2022

Overall experience has been excellent.

Pros

The items I like most about our software are many - the ease of use, customer service and communication, surveys, effective and efficient software updates, excellent overview of national healthcare news - all are excellent and they definitely help as a seller when we are speaking with client prospects.

Cons

At this time, I have no recommendations. The company is always looking at ways to improve the product and service.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

DH

Debbie H.

Administrator/Owner

Hospital & Health Care

### "Best Quality Assurance program"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 28, 2022

Pros

Home Care Pulse integrates seamlessly with our scheduling software. The feedback is helpful in growing our business and improving our retention rates.

Cons

We have not had a problem that they have not resolved quickly and courteously.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

JB

Jen B.

Director

Hospital & Health Care

### "Great"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 1, 2022

I like that they are extra eyes on my company and that they also help us figure out how to deliver even better service

Pros

Easy to use- colors dili rate info so you can orient your eyes fast and save time

Cons

No complaints- it’s good! Tithe support staff and acct reps are good too

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

JD

John D.

Owner

Health, Wellness and Fitness

### "Couldn't Do Without It"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 22, 2021

Home Care Pulse is a pleasure to work with. We can talk to representatives that we are familiar with and they are responsive to our needs.

Pros

It allows us to know how our clients and employees feel about how well we are treating them. The feedback is immediate and allows us to make corrections rapidly.

Cons

I am satisfied in all areas of the saftware.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

[View all Reviews](https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/reviews/)

## Top-rated software of 2026

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Popular comparisons

[SurveyMonkey vs Home Care Pulse | Experience Management](https://www.capterra.com/compare/191386-253516/Home-Care-Satisfaction-Management-Software-vs-SurveyMonkey)