# Page 2 | Home Care Pulse | Experience Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Home Care Pulse | Experience Management the right Customer Satisfaction solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/reviews --- Home Care Pulse | Experience Management 4.9 (96) [View alternatives](https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Home Care Pulse | Experience Management ## Showing most helpful reviews Showing 26-50 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Tracy S. Client Services Manager Hospital & Health Care Used the software for: 2+ years ### "HCP helped raise our NPS score in less than a year!" December 12, 2019 5.0 We were not being well represented because no one on staff was following through on the data received. Once I started using the reports to incentivize our caregivers, and gave them the language to help our clients understand what the reviews really mean to the company, we saw a shift. I specifically focused on the Daily Life verbiage and in a month the scores were up - all 9s and 10s. Pros Just by focusing on our problem areas as revealed by the data HCP collected, we were able to move our Client NPS score from 4.3 to 7.0. Getting the specific comments as feedback is invaluable to fine-tuning our home care business, and we are currently having to turn away cases in the next town because we are in such demand! Cons I love it and am looking forward to using the Review Manager platform! Review Source RM Robin M. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "HomeCare Pulse Survey" February 1, 2022 5.0 Overall experience has been excellent. Pros The items I like most about our software are many - the ease of use, customer service and communication, surveys, effective and efficient software updates, excellent overview of national healthcare news - all are excellent and they definitely help as a seller when we are speaking with client prospects. Cons At this time, I have no recommendations. The company is always looking at ways to improve the product and service. Review Source DB David B. Owner Hospital & Health Care Used the software for: 1-2 years ### "Home Care Pulse Rocks - Great Service at a Great Price" September 2, 2021 5.0 Very positive. This product works in the background and seamlessly provides me with the information I need to manage and grow my agency. Pros I love that the HCP software is integrated with my management software making it easy for me to keep our system in sync without effort. Cons While there have been a couple of instances where my system was not in sync with the HCP software, these were easily corrected with a quick phone call to support. Reason for choosing Home Care Pulse | Experience Management I met with HCP Reps at our Annual Conference and was immediately impressed by their professionalism (and the price point was great!). After speaking with other owners, choosing Home Care Pulse was a no-brainer. Review Source RG Rachel G. Director of Operations Hospital & Health Care Used the software for: 6-12 months ### "Invaluable Product" December 10, 2021 5.0 My experience with Home Care Pulse has been nothing but positive. Their sales and integration team are both friendly and professional and don't hesitate to go the extra mile. Pros Very user friendly with a huge impact on how we interact with clients and employees. Cons No complaints at this time. The software has fit all of my needs. Review Source BT Brian T. Director of HR Hospital & Health Care Used the software for: 6-12 months ### "A great tool to find out what your staff really think" October 28, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] has been fantastic to work with. He will regularly check in with us and has shown us features we didn't know existed. The webinars they host are some of the best from and information and presentation standpoint. Pros I like that the calls are made from an external source. This allows both our clients and staff to feel comfortable being truthful in their answers. It has helped us identify both strengths and weaknesses in our company and helped us address them. Everything is compiled in a monthly report that is very easy to review with the team. Each month a report is also generated about any issues HCP had contacting staff and clients so they can be corrected before the next set of surveys. The onboarding process was very easy, the customer service is excellent, and they will have follow up meetings to check in on you. Cons 1\. with only 5 staff and 5 clients being interviewed, a poor survey by 1 person makes your monthly averages skew in a very negative direction that isn't necessarily reflective of how your agency is truly performing. 2. The cost is a bit high. For $300+ month I would like to see some more interviews included. Each phone call averages 5-10 minutes and 10 are completed a month. That's $30/phone call or about $150/hour. 3. The monthly report includes a lot of repetitive information which makes it appear to be more than it is. This is a very minor issue. Reason for choosing Home Care Pulse | Experience Management \[SENSITIVE CONTENT HIDDEN\] held a webinar that was very informative and it felt like it directly addressed some of the things we were looking to improve upon as an agency. Review Source TR Teri R. Area Manager Individual & Family Services Used the software for: 2+ years ### "Quality Assurance " January 27, 2021 5.0 Other offices within our organization have stopped using HCP because they were unable to identify a benefit from the product. However, I do find great value in using this software/program. In my office, we pay close attention to the responses from our clients and our employees. We drill down the data to identify problematic service areas.. We also use it to identify the good things going on and celebrate them. We believe that HCP is vital to our commitment to continuously improve our delivery of quality services. Pros Our office appreciates the questions that are asked of our "customers" because by their responses we are able to drill down and locate issues that need to be addressed. We also have an opportunity to celebrate the things that we are doing write and reward those doing good things. Cons Our issue is an internal issue. We find it difficult to stay on top of our ever changing list of employees and clients. Unfortunately, our proprietary software is not wanting to use HCP's easy upload. This is our biggest hurdle. I do not have an issue with any of the features offered by the software. I would like the "My Awards" tab to be continuous rather than just the most current. Reason for choosing Home Care Pulse | Experience Management N/A ~ I believe our co-owners saw a demonstration at a conference and loved the idea of having a product that would allow us to focus on continuous improvement. Review Source DW Donna W. HR/OM Hospital & Health Care Used the software for: 2+ years ### "Home Care Satisfaction Review" December 11, 2019 5.0 Helps us see where we need to improve as a company. Cant fix it unless we know it is broken. 2 sided sword. Need to know to fix, but wish they would come to us first and give us a chance to fix it. Pros Ease of usability. Gives us great feedback that we might not be able to get. Cons The only thing is that I wish the clients/staff would come to us with issues and give us a chance to fix whatever it is they feel is lacking instead of airing out grievances on here first. Cant fix it unless know what is wrong. Reason for choosing Home Care Pulse | Experience Management Best for what we needed and was recommended by our corp. Offices. Review Source gR gary R. CEO Hospital & Health Care Used the software for: 2+ years ### "A huge fan of HCP!" December 11, 2019 5.0 We've been a client of Home Care Pulse for approximately 5 years now and I'm a huge fan. Being able to receive real-time feedback from clients and team members is huge. We use the survey comments to provide better service to our clients and also to be a better employer. The support we receive from our account team, especially \[SENSITIVE CONTENT HIDDEN\] is wonderful. Anytime we have a need, he's there with a timely response. Pros The real time nature of employee and client feedback is invaluable. Cons The software is great, the only thing I'd like to see is more personalized questions. Review Source CG Carol G. Assistant Administrator Consumer Services Used the software for: 2+ years ### "Better understandings of the business" December 11, 2019 5.0 The benefits that we are receiving is the survey gives an extra chance to say Thank you or what can we do better to make the experience better. Pros Mostly, I like the navigation and ability to set the options that matter more to your business. Also, the representatives get back to you in a timely manner when there is an issue. Cons Least, I would like for the surveys to be in real time. You can view how many are completed but it takes a day or two to see the survey on the dashboard. Review Source KT Kayla T. Assistant Administrator Hospital & Health Care Used the software for: 1-2 years ### "VANTAGE HCHB " December 11, 2019 5.0 Pros HCHP helps us help our people. It really consolidates all the information we need in one place and the best part is they do all the work for us. As users all we need to do is keep the profiles updated so they can continue to do what is needed. I would say the software is definitely user friendly. If you feel lost or need assistance they are quick to respond and assist as needed. Without them we would not be able to get the feedback we do in such a fast pace. Thank you for your service. Cons Currently the only con I have is not being able to edit information in the actual software. Review Source AM Angela M. Human Resources Hospital & Health Care Used the software for: 2+ years ### "Human Resources" September 6, 2022 5.0 I get notifications for important features Pros I like the data I receive from the information gathered Cons none, I like all the features that the software offers Review Source JG Joseph G. Owner Hospital & Health Care Used the software for: 2+ years ### "No Nonsense" January 22, 2020 4.0 Pros Home Care Pulse allows you to see what people truly think of your service and management. It is vital to know how people feel instead of trying to predict, assume, guess, or fortune tell those feelings. Finding out not only what you are doing wrong and need to adjust, but also what you are doing right, and the ability to reinforce that quality practice. Cons Nothing comes to mind. It is very easy to navigate. Review Source SS Stephan S. Administrator Hospital & Health Care Used the software for: 2+ years ### "Feedback on home care pulse" May 26, 2020 4.0 Overall good, but I suspect if there were investments to be made to improve the service it would be greatly appreciated to be in the easy of acceptance and confirmation of your legitimacy to caregiver and clarinets as my first concern, thereafter more intimate feedback on suggestions from participants Pros Reporting is expansive and have many metrics I like to see. It’s easy to navigate through and I don’t need to print it. Cons Constantly asking for updated information in CC, don’t always capture good feedback from my caregivers , would like more commentary instead of just scores from clients and caregivers. I often get calls from either clients or caregivers who you reach for a survey and because they went sure you were legit, the didn’t give feedback and called us to report it. Reason for choosing Home Care Pulse | Experience Management Franchise Review Source MS Mike S. Owner Hospital & Health Care Used the software for: 2+ years ### "Client and employee feedback" May 2, 2022 5.0 Pros Client and employee feedback that allows us to take action Cons It would be better if when you contact clients or employees who provide "anonymous" that you encourage them to provide their name otherwise it's really difficult to ask for clarification if needed and address improvements. Review Source BL Beth L. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Love Home Care Pulse" June 26, 2020 5.0 My overall experience has been fantastic. \[SENSITIVE CONTENT HIDDEN\] has been my point of contact for two companies now and he is exceptional. He definitely made my transition to a new company and starting from scratch so mush easier. Having that familiar contact made my comfort level very high as I knew I was in good hands and we would be successful in getting this program started. Pros The software is very easy to use and the information is laid out in a way that it is easy to follow and understand. I love the customized report feature so I can pull specific information for different meetings and our marketers. Cons I did not like the change that was made to the caregiver/ client info screens, when I need to make a correction I am no longer able to do it in the edit box Review Source DH Debbie H. Administrator/Owner Hospital & Health Care Used the software for: 2+ years ### "Best Quality Assurance program" January 28, 2022 5.0 Pros Home Care Pulse integrates seamlessly with our scheduling software. The feedback is helpful in growing our business and improving our retention rates. Cons We have not had a problem that they have not resolved quickly and courteously. Review Source DN Deb N. owner Hospital & Health Care Used the software for: 2+ years ### "Worthwhile Investment" September 20, 2021 5.0 We've used Home Care Pulse all ten years we've been in business. Getting impartial feedback from both clients and staff is a critical piece in maintaining a high level of quality. Pros We look forward to our monthly reports. The specific answers given by both clients and staff are important Cons I don't use all the available reports. We focus on the monthly report and that seems to give us what we need. Review Source LS Lynessa S. V.P. of Marketing & Recruiting Hospital & Health Care Used the software for: 2+ years ### "Great way to gauge customer and employee satisfaction!" December 13, 2019 5.0 Pros Love all the monthly reports and analytics we get back from the customer and employee reviews. The staff at HCP are open to feedback and constantly improving the service and reports for users. Cons Can be costly depending on how many reviews you do every month. Review Source JB Joyce B. Owner Hospital & Health Care Used the software for: 2+ years ### "Important tool to run and manage your business" November 29, 2022 5.0 Very good! Pros easy to sort various ways has both client and caregiver data. Easy to change time frames Cons hard to change status on do not call and nowhere to right comments Review Source JD John D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Couldn't Do Without It" December 22, 2021 5.0 Home Care Pulse is a pleasure to work with. We can talk to representatives that we are familiar with and they are responsive to our needs. Pros It allows us to know how our clients and employees feel about how well we are treating them. The feedback is immediate and allows us to make corrections rapidly. Cons I am satisfied in all areas of the saftware. Review Source TG Tom G. Owner Hospital & Health Care Used the software for: 2+ years ### "Why I love Home Care Pulse!" December 11, 2019 5.0 Its not just about the software, it's about the team behind it and the information they provide. The software is easy to use but the information Home Care Pulse provides is critical to our success. We use their information on a daily basis to promote our results of their surveys. Amazing customer service! Pros Everything, it easy to use and the information provided is critical to our success. Cons Nothing, it's extremely easy to use and requires very little technical experience. Reason for choosing Home Care Pulse | Experience Management The original owner \[SENSITIVE CONTENT HIDDEN\] had the exact same philosophy for his company that I had for mine. I have learned a tremendous amount from the team at HCP and I respect everyone I've interacted with. I can say without a shadow of doubt that they have been an invaluable resource for my company over the years to gauge our success in the marketplace (which BTW, we are very, very, successful!) Review Source KR Ken R. Office Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "In-Home-Care and Assistance" September 29, 2020 5.0 We use home care pulse as a quality tool in order to identify areas for continuous improvement. Pros I like the website and the reports page for each month. Cons I am not sure if anything needs to change. Review Source SL Sarah L. Regional Manager Hospital & Health Care Used the software for: 2+ years ### "Great tool for customer satisfaction" December 11, 2019 5.0 Pros I like that I get honest feedback from employees and clients so that I can keep them both happy Cons Sometimes it is hard to link into scheduling software Review Source MS Marisa S. Business Development Liaison Health, Wellness and Fitness Used the software for: 6-12 months ### "Comprehensive Survey Results" October 27, 2021 5.0 Great, very helpful and patient. Pros We've used multiple third party survey companies and none compare to HCP's experience. They are extremely thorough and detailed in their surveys and results. Overall very impressed with their services. Cons I did not like the NPS (Net promoter score). I understood the concept but didn't feel it was as important as some of the other features offered. Review Source GL Glenn L. President Individual & Family Services Used the software for: 2+ years ### "Home Care Pulse has made a significant impact on our business from multiple aspects" May 26, 2020 5.0 Real time and aggregated monthly feedback from clients and employees has been invaluable and it has been a pleasure to be part of the evolution of their platform. Pros The real time feedback provided by employees and clients is invaluable, the benchmarking compared to other providers has also really helped differentiate us from those providers as well. Cons None - issues have been quickly addressed and there is a mindset of continuous improvement for the product. Review Source Similar Products Featured