# Page 3 | Home Care Pulse | Experience Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Home Care Pulse | Experience Management the right Customer Satisfaction solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/reviews --- Home Care Pulse | Experience Management 4.9 (96) [View alternatives](https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Home Care Pulse | Experience Management ## Showing most helpful reviews Showing 51-75 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Matthew L. Owner Hospital & Health Care Used the software for: 2+ years ### "Great product!" December 12, 2021 5.0 Excellent. Pros Great way to receive unbiased feedback from customers and caregiver. A fantastic tool to guide company development, customer loyalty, and caregiver retention. Cons Nothing comes to mind. The product is performing as advertised. Reason for choosing Home Care Pulse | Experience Management Good reputation and longevity in our industry. Savvy and knowledgeable management. Review Source CA Carl A. Owner/Managing Partner Hospital & Health Care Used the software for: 2+ years ### "The Return far outweighs the cost!" March 11, 2021 5.0 Utilizing the customer and employee survey interview data really helps us to target both areas we are successful and those needing improvement or review. It is an invaluable asset for both client retention and employee retention as well as letting us see where we stand regionally and nationally in the industry. The candid responses we receive from the survey data is also insightful to us as we look to improve operationally overall. Our customer representative support has always been well above average, and exceeds my already high expectations of the support I demand from worthy vendor partners and affiliates. Home Care Pulse/Vantage is definitely worthy. Pros \-Ease of use of entire platform -Reliability of data -Easy to understand and utilize the reporting functions Cons When making 'needed corrections' there is sometimes not a suitable option to choose to resolve the issue needing corrected? Review Source iS irv S. CEO Hospital & Health Care Used the software for: 2+ years ### "Home care Pulse Value" December 11, 2019 5.0 Customer satisfaction is crucial to our success. Enabling us to identify customers who are less than satisfied is important so we van take steps to remediate or mitigate. Identifying customers who are highly satisfied is important because we can use their positive feedback to market our services and enhance credibility. Pros Very easy to view, navigate and understand. Regularly improved and updated. Cons We have no issues with this software. It serves our purposes. Review Source SR Shelley R. Owner Hospital & Health Care Used the software for: 2+ years ### "Home care reveiws" September 14, 2021 5.0 Excellent. It has helped me improve employee and client experiences. Pros I receive a good quantity of information about our service based on the questions asked both client and employee. I feel I am able to make positive changes from the responses we receive. Cons Penalty for reduction of actual clients when not actual clients Review Source KB Katrina B. Regional Manager Hospital & Health Care Used the software for: 2+ years ### "Home Care Pulse is a Gem" May 26, 2020 5.0 Home Care Pulse has been nothing short of outstanding in the field of customer service. Pros The software is easy to navigate, provides excellent and useful data, which enables us to strategically improve in the areas we need to see elevated scores. Cons I can think of nothing negative to say. Home Care Pulse has offered very valuable tools for our company to use. Review Source RW Ranee W. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Office Manager" December 11, 2019 5.0 Overall a very positive experience and quite informative. I especially like the accessibility of our HomeCare pulse rep, \[SENSITIVE CONTENT HIDDEN\] Pros Ease of use and accessibility to our contact , \[SENSITIVE CONTENT HIDDEN\], at HomeCare Pulse. Cons Although letters go out to new clients about HomeCare Pulse, they don’t always know who is contacting then for interviews. Review Source LA Laura A. Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Very beneficial!" December 11, 2019 5.0 This software plays a integral part in our mission to be Driven By Excellence. Pros This software allows our clients to provide feedback about our services to a third party source. Cons Our agency's primary clients are seniors. Each client is unique in their needs. So sometimes it is a challenge to talk to or get reliable feedback. Review Source PS Pilar S. Owner Hospital & Health Care Used the software for: 2+ years ### "Very useful tool" June 25, 2021 5.0 I really like monthly surveys that HCP performs because we can get very useful information that really helps us to do things better for clients and caregivers Pros I really like that the software is very user friendly Cons Sometimes the ratings don't really correspond to with the answer given Review Source BM Brian M. Owner Individual & Family Services Used the software for: 2+ years ### "Home Care Pulse is the Industry Benchmark!" December 11, 2019 5.0 Both client and employee satisfaction. We review the results monthly and make changes as appropriate. We have been successful in using the data to promote the Quality Program of our agency. This is critical to our success. Pros It is extremely easy to use. The team is helpful also in providing suggestions on how to use it, how to leverage the data collected, and how to highlight the success of your business. Cons None, it is straightforward and easy to navigate and use. I guess one thing, it does not seem to track that I have been in before and provides tips and trick pop-up windows that you have to click through even though you stated last time not to show them again. VERY MINOR Review Source GC Greg C. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Value" June 8, 2020 5.0 Pros So easy to find what you are looking for from the homepage. Reporting Features are great. Cons Inability to provide a response when a client or employee is marked for corrections but there is no better info available. Review Source DG Dale G. Owner Hospital & Health Care Used the software for: 2+ years ### "Great staff and support." January 24, 2020 5.0 Pros The information we are able to gather about our clients happiness with our services and satisfaction of our employees. . Cons The monthly reports can be to long, to much paper. Reason for choosing Home Care Pulse | Experience Management Recommended by our Home Office. Review Source LA Larry A. Managing Partner/CEO Hospital & Health Care Used the software for: 2+ years ### "Satisfied user" June 16, 2022 4.0 Pros Ease of use, timely reports, value, follow up by provider Cons No show-stoppers here. This software is worthwhile. Review Source GW Gordon W. President Hospital & Health Care Used the software for: 2+ years ### "Home Care Pulse fan" May 27, 2020 5.0 Pros It is really great to see how your clients and employees feel about certain aspects of the care you provide as an agency and employer. The way the different reports are presented at first can be a little confusing, but customer service is so helpful that if you don't understand something they can explain it right away. Cons Graphs, terms, and reports initially confusing without explanations, but some one on one with your representative will clear that up. Reason for choosing Home Care Pulse | Experience Management SYNERGY HomeCare has vendor relationship with Home Care Pulse Review Source DS Donna S. Owner Hospital & Health Care Used the software for: 1-2 years ### "Top Shelf" May 27, 2020 5.0 Our experience has been great. The caregivers like being able to answer, good or bad. Pros the reviews tell us were we need to improve or that we are doing great Cons I find it hard to find the answer to quetions Reason for choosing Home Care Pulse | Experience Management They are a preferred vendor from our home office, but we were impressed with the product and based our decesion mostly on that. Review Source KY Kyle Y. Quality Care Supervisor Hospital & Health Care Used the software for: 2+ years ### "Easy to use" May 26, 2020 5.0 Pros Home Care Pulse is wonderful to work with. They are very responsive to questions and it's all easy to use. Cons Can't think of anything I don't enjoy about Home Care Pulse Review Source PB Paul B. Owner & CEO Hospital & Health Care Used the software for: 2+ years ### "Home Care Pulse is great!" April 26, 2021 5.0 Home Care Pulse is great, they really are devoted to helping the home care industry improve and thrive so that they seniors in our world benefit from the best possible help at home! Pros It's really easy to make corrections and find reports that I need in order to benefit from the quality satisfaction surveys conducted by Home Care Pulse! Cons Sometimes the reason for my exception doesn't exist, but they can't have every reason available or they would lose the integrity of the comparisons between one agency and the industry. Review Source IG Irena G. Home care Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Ease of use" July 28, 2020 4.0 Pros Arrangements or information was very good Cons Lots of tabs made it difficult to master Review Source TJ Tamika J. Administrator Hospital & Health Care Used the software for: 2+ years ### "Satisfied and Content " December 11, 2019 5.0 We follow up immediately with any client or caregiver that may have had concerns or to discuss any improvements that needed to be made on our end in order to make sure we as an agency succeeds. Pros Our schedule can get very hectic at times and we do not get the opportunity to contact our clients or staff to get overall reviews. Home Care Pulse reaches out to our clients and caregivers in a timely fashion and get the reports to us in no time! Cons No issues, we are completely satisfied. Reason for choosing Home Care Pulse | Experience Management Pricing and reviews Review Source KG Kelly G. Owner Operator Health, Wellness and Fitness Used the software for: 1-2 years ### "Integral part of our business" December 12, 2019 5.0 We have been able to get timely and continuous feedback from care team and clients that was not being shared directly with us even when we asked! Pros I’m able to easily see what my clients and care team are thinking and feeling about my company. Cons Nothing is disliked about software or product. Review Source Mario D. Chief Operating Officer Hospital & Health Care Used the software for: I used a free trial ### "Worth the investment " December 12, 2019 5.0 We have been able to greatly improve our agencies quality assurance program due to the reports that homecare pulse provides us. I would recommend homecare pulse to any homecare agency that is serious about providing top notch in-home care. Pros The ease of use and the positive impact that it has had on our organizations. Cons The one thing that I dont like is that it does not currently integrate with our agency management software called Sandata. Review Source JR Julianne R. President Hospital & Health Care Used the software for: 2+ years ### "Happy Customer!" June 1, 2020 5.0 I like HCP very much. I am aware of my clients and employees' feedback, and able to take action if needed to recitfy specific situations, and/or trends. Pros I am aware of how my clients and employees perceive us on a regular basis. Cons It can be pricey, but ultimately, it is worth the cost. Reason for choosing Home Care Pulse | Experience Management They specialize in my industry, I am impressed with the research that they provide to the industry, and they have an excellent reputation. Review Source SW Steve W. Owner Hospital & Health Care Used the software for: 1-2 years ### "Exceptional Product" August 10, 2022 5.0 Excellent. The data and strategy for improvement is superb! Pros Feedback and ease of use. Reports are easy to review and interpret and act upon. Cons None Review Source TG Tamara G. Branch Manager Hospital & Health Care Used the software for: 2+ years ### "Not All Bad Reviews Should Count!" December 9, 2019 3.0 It helps us solve continued improvement for our clients and our staff. Pros It is easy to navigate and locate the information you need. Cons Occasionally we need to reactivate closed client cases for the purpose of state inspections. Some of these people we haven't had caregivers in the home for a year or more, but yet Home Care Pulse will call them for a review, how can their bad review be helpful? Review Source BM Bruce M. Director Hospital & Health Care Used the software for: 2+ years ### "Excellent Service!!" May 27, 2020 5.0 Excellent service. Easy access to support staff. Very consistent with the delivery of the surveys. Pros Home Care Pule provides an excellent way to gauge our service levels, performance of our caregivers, and how we can better support our caregivers in the work they do. The system is easy to navigate and provides excellent reporting tools. Cons Would like an easier way to print reports from the site. Review Source JP Joseph P. Director Hospital & Health Care Used the software for: 2+ years ### "Feedback is Worth It's Weight in Gold" December 3, 2019 5.0 Pros It's simple to use. There are lots of features and reports. You can see data in many different ways. The customer support it very responsive. We find the feedback provided from our clients to be invaluable. Cons The software is great. Sometimes Home Care Pulse is unable to reach the full quota a surveys which can leave us lacking for feedback to work with. Review Source Similar Products Featured