# Page 4 | Home Care Pulse | Experience Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Home Care Pulse | Experience Management the right Customer Satisfaction solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/191386/Home-Care-Satisfaction-Management-Software/reviews

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Home Care Pulse | Experience Management

4.9 (96)

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Last updated March 13th, 2026

# Page 4 - Reviews of Home Care Pulse | Experience Management

## Showing most helpful reviews

Showing 76-96 of 96 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DS

Debbie S.  
Owner/Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Satisfaction Review"

December 12, 2019

5.0

Pros

It has provided us with useful information to improve our processes.

Cons

Sometimes it will have someone's name on there that shouldn't be called.

Review Source

ET

Erika T.  
Care Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great tool"

December 11, 2019

5.0

None

Pros

The amount of Detailed data and information.

Cons

When they changed the average score rating system from monthly to. Quarterly.

Review Source

CS

Christin S.  
Executive Director/Owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Home Care Pulse review"

February 3, 2020

5.0

Pros

It has a wealth of information available.

Cons

It can be overwhelming because there is so much information available to review.

Review Source

JA

Jessica A.  
Quality and Process Improvement Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "HCP"

December 11, 2019

5.0

We are tacking and trending patient and employee satisfaction issues and prioritizing our needs.

Pros

It's easy to use, the data visualization is great and it's really easy to make custom reports.

Cons

It doesn't show our optional questions (company specific questions) in the customizable reports section.

Review Source

JJ

Jason J.  
CEO  
Individual & Family Services  
Used the software for: 6-12 months

### "Software review"

February 6, 2020

5.0

Great experience. Easy to work with. We look forward to navigating to/through the latest results.

Pros

It’s clear, intuitive and easy to navigate.

Cons

No complaints really. Sometimes I see notes re: actions I need to take but it turns out the data on my end is fine.

Review Source

EP

Eric P.  
CEO  
Hospital & Health Care  
Used the software for: 2+ years

### "Helps get a real gauge of how your company is doing"

December 11, 2019

5.0

Pros

Please are honest when they are speaking to a third party. They can answer anonymously if they choose.

Cons

The data is sometimes overwhelming. It can take some time to sift through, but it's very valuable.

Review Source

AN

Andy N.  
President/CEO  
Hospital & Health Care  
Used the software for: 2+ years

### "Awesome customer service"

December 11, 2019

5.0

This provides us an independent window into people's view about our service. That is invaluable.

Pros

The folks here are really helpful and ensure an awesome customer service

Cons

So far I have nothing to complain about.

Review Source

MF

Matthew F.  
Director of Operations  
Hospital & Health Care  
Used the software for: 2+ years

### "Saves Time and Collects Useful Information"

December 11, 2019

5.0

Pros

They handle all of the phone calls and then put all of the data together for an easy review.

Cons

Fixing contact errors is a little confusing.

Reason for choosing Home Care Pulse | Experience Management

It was recommended by our Franchise.

Review Source

KM

Kim M.  
Care Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "User Friendly"

December 12, 2019

4.0

Pros

It's very easy to track consumer satisfaction rates., and user friendly.

Cons

The negative public comments people are able to leave.

Review Source

RR

Roger R.  
Owner/President  
Hospital & Health Care  
Used the software for: 2+ years

### "Home Care Pulse Satisfaction - HWCG/Denver"

December 9, 2019

5.0

Pros

Very intuitive / good graphics / easy to navigate

Cons

Nothing really, just my getting more use to all the features that are available.

Review Source

CL

CANDI L.  
Owner/President  
Hospital & Health Care  
Used the software for: 6-12 months

### "Stress Free Home Care review "

May 28, 2020

5.0

Excellent from the onboard to continued support fro the Home Care Pulse

Pros

It gives me the opportunity to see what we are doing right and the issues that we need to work on

Cons

Nothing that I can think of. It works with my Clearcare scheduling system

Reason for choosing Home Care Pulse | Experience Management

They came highly recommended in my industry. I am a member of a master mind group of owners all over the county, 99% of them use Home Care Pulse.

Review Source

SM

Sandra M.  
Care Manager  
Consumer Services  
Used the software for: 1-2 years

### "Home care Pulse review"

December 11, 2019

5.0

Excellent information and excellent service when needed.

Pros

How thorough the questions are and the actual quotes from consumers is great

Cons

I like everything about the software and the information we gain from it.

Reason for choosing Home Care Pulse | Experience Management

Unsure

Review Source

DS

Denise S.  
Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Very valuable "

May 27, 2020

5.0

II have found how helpful it is to hear the feedback from our clients because they will tell Home Care Pulse more than they tell our staff.

Pros

It helps us to see & hear what our clients like and dislike with our caregivers & staff. So we can improve!

Cons

We did not find anything we dud not like

Reason for choosing Home Care Pulse | Experience Management

Because of what I heard online and when looked at program was very impressed

Review Source

SA

Stacy\` A.  
Administrative Manger  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Tool"

October 27, 2020

5.0

Overall great experience.

Pros

Systems super easy to use and understand.

Cons

Sometimes it picks up potential clients in error. This has made us stop entering prospects.I wish we could edit that.

Review Source

HS

Heather S.  
Customer Care Associate  
Hospital & Health Care  
Used the software for: 6-12 months

### "Helps us to figure out where we can improve"

December 28, 2019

5.0

We use the software to find out what our clients and caregivers think of our services. The questions asked help us to know where our strengths lie and where we can make improvements.

Pros

The software is easy to use and intuitive.

Cons

We don't like when people choose to be anonymous because it's hard to figure out what we can do to make improvements.

Review Source

bR

brett R.  
vp  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Home Care Pulse Review"

December 11, 2019

5.0

Pros

From the start, the customer service and implementation has been exceptional. As a user for 5 months, we have found Home Care Pulse to be very valuable in gaining honest feedback from our clients and employees.

Cons

The cost of the software is not inexpensive, however it has been worth it so far.

Review Source

RK

Renee K.  
Employee Care Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Efficient "

December 30, 2019

5.0

Pros

user friendly, monthly reminders; ease to upload

Cons

That it captures reviews and marks them as negative even if comments are not;

Review Source

EI

Ehimemen I.  
Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great value"

February 1, 2021

5.0

Pros

Third party evaluation is good have and appreciate hearing the clients input

Cons

Will be good to have a quarterly evaluation

Review Source

BD

Brandon D.  
Asssistant Administrator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Home Care Pulse"

December 11, 2019

4.0

Pros

Easy platform to use, see your survey results month to month, trends. This platform allows the opportunities to change/modify our processes/procedures for better outcomes

Cons

Sometimes clients/families don't understand the metrics and a 6 or 7 makes the agency look bad.

Review Source

JB

John B.  
Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Review"

May 26, 2020

5.0

They have been very helpful and are very committed to their jobs.

Pros

The info that is received from the surveys and the system are very useful and help us as a company know more in detail what we can work to improve on.

Cons

There are not complaints on our end of things.

Review Source

DC

David C.  
Director  
Medical Practice  
Used the software for: 6-12 months

### "Honest evaluation builds a great business "

January 12, 2020

5.0

Pros

They call our staff and clients for honest evaluation.

Cons

The reports can be a little overwhelming with detail.

Review Source

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