# Focus Softnet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Focus Softnet the right CRM solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191388/Centra-Hub-CRM/reviews --- Focus Softnet 3.9 (31) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Reviews of Focus Softnet Ease of use 3.8 Customer Service 3.8 ## Pros and Cons in Reviews AK Arun K Chief Manager ITConstruction, 10,001+ employeesUsed the software for: More than 2 years. “Special mention for \[SENSITIVE CONTENT\] who is instrumental in closing our Deal and also helped us in a successful implementation and API Training.“ July 20, 2021 NJ Noor Mohammed J Director - Customer ExperienceInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Our Entire money is gone down.“ March 28, 2023 BR B Gowtham R Managind DirectorMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: Less than 6 months. “The best thing about the CRM is that it was very easy to use and most of the features are customizable.“ May 28, 2021 TS Tawheed S FounderConsumer Goods, 51 - 200 employeesUsed the software for: Less than 6 months. “now chasing for refund which will never happen and will have to take legal action“ May 20, 2021 BM Bhaskar M Head- Digital MarketingAutomotive, 501 - 1,000 employeesUsed the software for: Less than 6 months. “No properly trained peoples, always back on Money no one follows their commitments.“ May 28, 2021 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer HR Executive Management Consulting Used the software for: 6-12 months ### "Product Experience" February 23, 2023 4.0 Pros User friendly. As the administrator of the product, it has a good UI and UX. Cons implementation period. First part is quite boring as it took so much explanation. Review Source VV Varghese V. Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "As A User" March 29, 2023 5.0 Over all we are comfortable and wish to get more on Report and flexibility. Pros We have been using for oer a year ans till now we recieved good support for your stagg and content persons. Cons Require more reports and frequently change the system for feasibility of our Management Review Source sA syed A. Chief Accountant Business Supplies and Equipment Used the software for: 2+ years ### "CRm" January 18, 2023 3.0 still we are not getting result as per our expectation order lost etc our management is not happy Pros web base, any where we can use, controlled on pricing and customers Cons integration to ERp, it reduce office work Reason for choosing Focus Softnet as per demo Review Source GK Gitesh K. ITeS Product Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Easy to set up and use" March 28, 2023 5.0 Pros The dashboard is awesome, Customization option to modify as per required. Cons Inital Setup support was not up to the mark Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Focus Softnet Personalized and quick sales response Switched from [Kreato CRM](https://www.capterra.com/p/169426/Kreato-CRM/) Dashboard and flexibility Review Source VP Vidyadhar P. GM Furniture Used the software for: 2+ years ### "Its good , But implantation takes longer time" October 18, 2019 4.0 We are handling our franchise business and estmation processes through this CRM , its basically for presales activities .So its good Pros flexible as per process requirements ,easy to use . Cons We have quotation and sales order creation process in this , the calculation part of it is not as per our expectations . The calculations takes place only when we pass through the cell else it will not . So suggest as soon the product is selected in quotation the rest calculations should be done simultaneously. or at least at the document ''Save ' Review Source Response from Focus SoftNet November 28, 2019 Hi Vidyadhar, Thanks for your review and suggestion on the sales order creation and calculation process. We will definitely work on it and let you know with the update once it is live. SA Syeda A. ÈRP Co-ordinator Education Management Used the software for: Less than 6 months ### "Good product with business coverage" October 16, 2019 3.0 Pros Includes many business aspects, Graphs,dashboards is really nice. Cons If properly maintained ,can meet all the requirements of customers. reports area should improvise and more automation . Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Reason for choosing Focus Softnet Heard a lot about Good technical & customer Support in UAE Review Source Response from Focus SoftNet November 26, 2019 Hi Syeda, Happy to see that you liked our customer support. We will try to work on other areas and see you are totally happy and run your business like any other successful enterprise. Please reach out to our support team to help you better with any improvements you would need. NMJ Noor Mohammed J. Director - Customer Experience Information Technology and Services Used the software for: Less than 6 months ### "Very Dissatified" March 28, 2023 1.0 Very Disappointing and Worthless. Our Entire money is gone down. the drain. And now we cannot even do anything. Not even used your CRM once Pros We paid more than ₹. 1,50,000/- and not even used your CRM one day. It was so dissatisfaction.Right from interacting with development team who does not even understand the customer need.Something was developed as CRM which our colleagues never been able to login Our entire money is gone down the drain. Cons Only thing pending now is we doing Negative publicity about Centra Hub and its worthiness Reason for choosing Focus Softnet We were Foolish that we did not investigate about Centrahub. Like emotional fools because of stupid person's referral we approached Centrahub Review Source BM Bhaskar M. Head- Digital Marketing Automotive Used the software for: Less than 6 months ### "Pathetic Support & from Day 1" May 28, 2021 2.0 waste of my time from Day 1 Pros no one is professionally trained, everyone is ready to drag the TAT. we have released the PO in the month of Dec-2021, the implementation team dragged the issue, till May 1st weed and that too 60% completed, whenever we used to Call \[SENSITIVE CONTENT HIDDEN\], the response rate is 35-40%, no proper implementation & Training give, and a lot of restrictions for customization, they commit and not produce, finally, time reached for renewal, here is the big mystery we faced, product not delivered / not fully implemented and forcing us to go with renewal, and we raised a point saying without delivery the product how can we go for renewal the license? \[SENSITIVE CONTENT HIDDEN\] said we are using the cloud services, you are using the application so you have to pay? HOW IS THIS POSSIBLE without proper implementation and after providing a huge time. finally, we have not received our own data, which was stored on the application. ONE OF THE WORST EXPERIENCES & I STRONGLY NOT RECOMMENDED THE TEAM. AND APPLICAITON. Cons No properly trained peoples, always back on Money no one follows their commitments. Reason for choosing Focus Softnet as usual presales team was so friendly and was in our budget Review Source AN Aditi N. Synergist Public Safety Used the software for: 1-2 years ### "DARTed with Centrahub" June 24, 2021 3.0 Customisation calls are a little tedious and After sales service response is quick but quality of resolution from some team members is low. Pros Ease of turning reports into Snapshots/Dashboards. Visual appeal of the Dashboards that helps gain insight in an interesting manner! Cons Links between one Module to another and the transition feels cumbersome Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Visual appeal and ease of Reports Review Source WA Wail A. Finance manager Accounting Used the software for: 2+ years ### "Wf" May 20, 2021 5.0 Pros Work flow and flexibility of editing and adding new fields Cons Nothing not at all everything i use is very good Review Source AK Arun K. Chief Manager IT Construction Used the software for: 2+ years ### "Perfect Solution for Real Estate & Construction Companies" July 20, 2021 4.0 Very Good, I can say. Pros They have specific solution for Real estate with a view of Graphical interface of Inventory Sold, booked and reserved along with great suite of Project Management tool that gets our day to day activities smoother all in control alerting the respective departments via proper notifications update and approvals that are required at all levels. CentraHub has a great Solution and have great team to work with. Special mention for \[SENSITIVE CONTENT\] who is instrumental in closing our Deal and also helped us in a successful implementation and API Training. CentraHub has Restful API's which is very easy to operate and connect with Third party applications that helped us to connect with our ERP and many other tools that we use for our internal purpose. Cons User Interface need to be improved Default Integration Plugins with Property portals are very limited Workflow Graphical Interface View is a must for the kind of software that handles all complexities Alternatives considered [Sell.Do](https://www.capterra.com/p/151826/Sell-Do/)[StrategicERP](https://www.capterra.com/p/154987/StrategicERP/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Focus Softnet Having Great functionalities and found it equivalent to Salesforce CRM which is at a way better price and cheaper compared with Salesforce. Review Source RC Ratheesh C. Facility Manager Facilities Services Used the software for: 2+ years ### "Centra Facilities Management Software Review" November 10, 2019 5.0 Pros We have field staff servicing real estate assets of our clients including maintenance contracts of PPM, ad-hoc maintenance and cleaning requests, and contracting jobs for one-off projects. We have a fleet of vehicles, tools, assets, and spares that we stock and mobilize for various jobs. Implementing CAFM enhanced our efficiencies and assured our customers of on-time service. The CAFM system ensured that our PPM commitment SLAs are always completed within recommended asset specifications. Customer retention went up owing to enhanced customer experiences. Our cash flow health improved owing to systemic tracking of dues and receivables with automated follow ups of payment receivables. We adopted the Centra CAFM system and have completely digitally transformed our operations. Our contracts, renewals, invoicing and follow ups are all driven by the pre-sales process of the Centra CAFM system. Once a sale is completed, the CAFM system automatically generates PPM service work orders and allocates them to technicians or sub contractors whoever is responsible for that location and bearing necessary skill sets. The call center receives breakdown or maintenance calls from customers and can generate reactive maintenance work orders which too can be allocated like the PPM work orders. Invoicing is automatically generated within the system and follow ups for payments are automated too. Cons Software has no cons as of now. It meets all our requirements. Review Source Response from Focus SoftNet November 26, 2019 We are really happy that Centra Hub Facilities management software is helping you manage all your maintenance contracts and staff. Looking forward to innovating new features to make your business run faster than your competition. HB Hani B. Chairman Facilities Services Used the software for: 2+ years ### "Highly customizable solution" October 9, 2019 5.0 Pros The solution is more of a platform that you can build your processes and workflows upon. There are obvious best-practice templates to start off from, but if you really get invested in the implementation process of the solution you will discover endless possibilities to really make the software work for you and not the other way around. We were able to digitize almost all of our processes (even ones that are administrative in nature), streamlining all our work. Most software has limited quick-customizable options, whereby deeper customizations require significant time/money to achieve. With Centra products, the platform is built with customization at the core, allowing you to customize way beyond any other software product at very efficient time/cost levels. Cons Although functionality customization is quite extensive, interface customization is a bit limited. Considering that the solutions are mainly internal facing, this is not a big deal. In all fairness there has been some recent improvements on that front. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source VR Verified Reviewer Regional Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Good CRM, Customizable to great extent." July 20, 2021 5.0 It is good, dynamic changes of system are good. Building system requirement phase is very crucial. At times support is delayed, you have to be on top of them for the same. Pros Good system, good data management, reporting system Cons dashboard, complex in adjusting certain requirements, and assignment of data to hierarchy. Regular system outage on certain days, support delays over small issues. Reason for choosing Focus Softnet Find it flexible enough to customize for your generic needs. Pocket friendly as its comparatively cheap in market. Review Source MM Maheshkumar M. Owner/MD Management Consulting Used the software for: 2+ years ### "CentraHub the best CRM for small businesses" March 2, 2023 4.0 Seamless workflow management has been enabled by CentraHub CRM Pros Customisability, user-friendliness and remote support Cons Installation and training (during implementation period) could be more proactive in explaining additional features rather than being reactive to questions. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Focus Softnet Better workflow management between CRM and ERP Switched from [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) Better workflow management between CRM and ERP Review Source ZA Zainul A. Manager Business Analytics Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Centra Hub for Sales Process" September 3, 2020 4.0 Yes, its good except about the least like I explained above. we are planning to use it for our other sales medium also. Pros Ease of user, flexibility to provide in depth rights to mould the system as per needs i.e. customization. Admin rights are second things which is so much empowered and very much capable to tackle day to day future requirement. Cons Dashboard which needs to be improved significantly. Actually, talking about Dashboard i am totally disappointed as compare to CentraHub overall features. Like there are many other chart option to depicts our analysis which we used to do in Ms Excel, Tableu etc but not available in Centra Hub. In fact Tableau is other thing if we want to have some option related to charting option which are available in Ms Excel but in this software. E.g nowa a days there are 2 parameters one can simply show the Pipline. 1. Value 2. Count (No. of opportunities). In Centra Hub if we take both Value and Quantity option then value bar is ok since it is in lakhs but if total no. of opportunities are 4 only then bar chart for 4 opportunity as quantity is not showing because both value and quantity are depended on same axis whereas in excel we can set two axis, one for value and another for quantity. Review Source VK Vikrant K. Accounts & Finance Manager Wholesale Used the software for: 2+ years ### "FOCUS - 9 Software Review" July 7, 2021 5.0 After the Implementation Team's work is done, there is hardly any customer support on the Additional Customization and Fundamental Changes required to the software, which is realized during the constant use and analysis done Pros It is very easy to use and inexpensive for a Small and Medium Sector Companies Cons Were Promised features of Focus-9 but we are not able to still using the features of Focus-8 only Reason for choosing Focus Softnet We were given a very good demo on the features during the Selling of the Focus RT Software and in Year 2019, we migrated to Focus-9 due to opening our 1st Retail Store in Dubai Mall. But sadly, nobody from the technical team in your UAE offices, have cared to sort out the various issues with the Reports and the discrepancies in the output of the existing reports. VERY VERY POOR support from the Local UAE team. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Due to the lack of VAT, Landed Cost application to Inventory and also cannot have levels of data capturing in relation to Sales and Expenses Review Source RR Rufus R. Real Estate Real Estate Used the software for: Less than 6 months ### "Rufus" March 29, 2023 1.0 We signed on December 21, 2022, but we still haven't had our software ready. They promised to finish it in 45 days and took the full payment and a year's worth of payments for five users in advance, but they did nothing. Instead, they gave us the software that their current client in Dubai was already using, but our company is in India. These people are good, but they'll always be busy and only offer online service, which will cause a lot of disruption. The person they assigned to us doesn't understand the difference between square yards and square feet, a villa, and a plot most of which they made mandatory; when we ask them to remove them, they simply say that it isn't possible, as if it were created by God rather than them;They make the necessary changes, but the following day they alter it once more, so we should request that they make the necessary changes. prior to signing, they came to our office to give presentations and conduct negotiations; however, even though their office is very close to our office, they can't come to train us to resolve our problems. I personally won't recommend Centrahub Software. Pros Nothing as its not yet designed according to us Reason for choosing Focus Softnet Additionally, we warned our friends who were looking for software to avoid Centrahub; I give them a zero review. Review Source BGR B Gowtham R. Managind Director Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "A Perfect Starter" May 28, 2021 5.0 Overall it has been a very good experience, the sales process has improved a lot Pros The best thing about the CRM is that it was very easy to use and most of the features are customizable. Cons Marketing Emails & Social netwrok integration needs to be improved Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Reason for choosing Focus Softnet The sales team \[SENSITIVE CONTENT HIDDEN\] was very professional and on point on the capabilities of the CRM for our organization.Post-purchase I would like to Thank SM Ali from the implementation team and Swapna from the support team who has been helping us use this effectively. Review Source VR Verified Reviewer Tech Program Manager Computer Software Used the software for: 1-2 years ### "Best Value for your CRM" September 23, 2019 5.0 Campaign Management and Analytics are key to our business. We have many high volume and low margin deals and it is hard to keep track of them at the cost point feasible to us. Pros Ease of use Price / Value Custom support Personalization Cons Integration with backend systems that we have e.g. Coda Review Source Response from Focus SoftNet November 26, 2019 We are glad that you liked the product and its really helping your business. We are working on the integrations and will soon have one for Coda. Please keep reading our blog and follow our product updates on the centrahubcrm.com website. NP Nitin P. IT Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "CRM SOFTWARE " November 7, 2019 5.0 9 years Pros Centra -crm is very best software this software is user friendly and most important is report is osam Cons Implementation and report create crm operate is very easy Reason for choosing Focus Softnet No Review Source Response from Focus SoftNet November 26, 2019 Happy to see a five-star review from a 2+-year-old client. This shows how our software is helping you run your business smoothly. Also, our support systems are always on the top to see you are a happy customer whenever there is a need. FK Fazil K. IT Manager Consumer Services Used the software for: 1-2 years ### "About CRM" November 4, 2019 5.0 Pros I found its implementation cost and after sales support is comparatively better than other software. Cons Most of the users are complain about its ease of use. Review Source Response from Focus SoftNet November 28, 2019 Hi Fazil, Thanks for your wonderful review and see that there is difficulty in using the system. We are working on a new interface to make things more smooth than before. As we are a very robust product with multiple customizations, sometimes it gets difficult for a new user to understand the functionalities. However, using it over a period of time can make everything look like a cakewalk. Keep growing with Centra Hub! AK Adarsh K. Web Admin Information Technology and Services Used the software for: I used a free trial ### "Highly recommend CentraHub CRM. It's a powerful tool that can help businesses" January 23, 2023 5.0 The reporting and analytics feature is also very useful. It allows us to track our progress and see which strategies are working and which are not, which helps us make better decisions about how to grow our business. Pros One of the best features of CentraHub CRM is its ability to manage and organize our customer data. We can easily store and track information about our leads, clients, and contacts, and the software even allows us to segment and target specific groups of customers. Cons The user interface should be improved. The number of default integration plugins for property portals is extremely limited. Review Source sG subash G. technical head Information Technology and Services Used the software for: 2+ years ### "CRM is very useful" November 7, 2019 5.0 Pros more features available in Centra Hub CRM Cons user friendly and easy to access the CRM Review Source Response from Focus SoftNet November 28, 2019 Hi Subash, Glad you liked our product and happy using if for more than 2 years. This shows how strong customer relationship is nurtured at Centra Hub. :) TS Tawheed S. Founder Consumer Goods Used the software for: Less than 6 months ### "Pathetic - Could never finish the SET UP" May 20, 2021 1.0 absolutely pathetic - seems a company with dubai base and a global company else woudl think its some fraud company Pros ZERO \_ ZLITCH took advance but dint even complete setup Cons absulutely rubbish promised the moon - took advance and delivered NOTHING now chasing for refund which will never happen and will have to take legal action Reason for choosing Focus Softnet big mistake ! Review Source Response from Focus SoftNet May 21, 2021 We would like to investigate your feedback further. Please share your concern at dm@Centrahub.com We'll work with you to resolve any issues as quickly as possible Similar Products Featured