Who Uses This Software?

Infor provides industry-specific cloud solutions for leading hotels, resorts and gaming properties in the hospitality space, from single locations to multi-unit properties around the globe.


Average Ratings

4 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Webinars
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Infor
  • www.infor.com/products/hms
  • Founded 2010
  • United States

About Infor HMS

Infor Hospitality Management Solution (HMS) is a cloud-based hotel property management system with the flexibility, security, efficiency, and mobile capabilities to deliver a great guest experience. With HMS property management software, employees gain access to actionable information about guests and prospects to quickly assess each booking and provide a rich experience that builds loyalty and keeps valued guests coming back for more.


Infor HMS Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking

Infor HMS Reviews Recently Reviewed!


True Cloud PMS

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Infor HMS is a progress PMS solution, where new enhancements are released every quarter. Initially, our experience's were not great in 2016, as HMS was somewhat lacking in features. In 2018, we have integrated practically all our system's in Infor HMS, delivering best in Class functionality.

Paperless check-in via IPad is the best product out there.

Housekeeping Mobility, saves your business 12 thousand a year, as its included FOC!

New check-in app allow's you to provide VIP Check-in Expierence like no other!

Cons: The new enhancement's do come in wave's, and mandatory. Takeup of new changes can be quite challenging to some.

HMS uploaded new features. Not too crazy about it.

Feb 12, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The drop menus are self explanatory. Functionality is easy to work the program . Easy to log into the system from different windows.

Cons: Not crazy about printing or separate folios. The screen does not show what you want to immediately print. And there is a long pause when printing.

Overall: It is easy system as opposed to other programs I have worked on. Also I can log into program from home, or other window options.

Expensive

Oct 10, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Would like to upgrade to something else, but finding it difficult to find system with just the right amount of features as this one.

Pros: Reliable in performance, friendly support team, unique in that it offers features other programs don't.

Cons: No longer caters to smaller hotels. Using an old (2006) version called Portfolio at the moment, but I'm stuck in the past, as there are no upgrades/alternative options available.

Waste of time

Jan 11, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: You can choose a lot of different options to personnalize HMS for you hôtel.

The support is always friendly as I have to contact them almost every day (which is not a good point of course).

Cons: I use HMS since less than 6 months and I already regret my last software. Never seen a software so slow. Be patient, very very patient and ask your customers to be too.

Too much crashs on the system, the support knows some of them but they can't do anything about it...

Updates at any time without informations so you can't work for a moment and you don't even know what was the updates. Who made it, seriously ? Someone who's never at the front desk, for sure ! Sorry if there's mistakes, english is not my birth tongue.

If you have to change your software, definitely don't choose HMS. Infor needs to improve and works a lot on it !!