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Agentero

Reviews of Agentero

4.9 (8)
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Showing 8 of 8 reviews

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Dante T.
Broker/ Agent
Insurance, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 22, 2020

"Software Feedback "

Overall: The customer service team and response is 5 stars when I have a problem or question the company responds very quickly.

Pros: The feature that I like most is having a mobile application that is customizable to my agency and allows my clients to view and manage there insurance policies even if they are not with my agency. I am really liking the instant carrier integration that allows a user to create home insurance quotes on the fly.

Cons: I would like the software to provide instant quotes for auto and renters as well as other supplemental lines of insurance,

Alternatives Considered: AgencyZoom and AgencyHR
Reasons for Choosing Agentero: Customer mobile app

Vendor Response

By Agentero on October 26, 2020
Thank you so much for the review, Dante. We really appreciate your feedback! We are working hard to add more carrier integrations to our system so you can keep growing your agency.
Sara W.
Principal
Insurance, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
3.0
Customer Service
3.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 19, 2021

"The smartest decision in my career"

Pros: Most times using the carrier apps directly is difficult and confusing. As an agent I can do nothing to assist a client with fixing an issue with the app. That is frustrating. With Agentero we are in control, and my clients are more than happy to have direct contact with me at all times and I am able to assist with any issue they may have.

Cons: Sometimes it is difficult getting in contact with support in a timely manner.

LeJuan W.
Partner
Insurance, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
September 11, 2020

"Really Good Customer Service"

Overall: I like all insurance in one place but I am not sure how to add health insurance with the same features as my personal lines.

Pros: All insurance in one place and we can make payments and claims in one place

Cons: ID cards are dated and the health insurance doesn't seem compatible.

Reasons for Choosing Agentero: Cost

Vendor Response

By Agentero on September 14, 2020
Thank you for the review LeJuan. We appreciate your feedback and are working hard to provide a better product with more features and functionality that help you grow your agency. Our Service team will reach out today to explain how to add health policies to your account, so you can have all insurance at one place. Thanks again for choosing Agentero, The Agentero Team
Jeff A.
Founder
Financial Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 10, 2021

"AGENTERO REVIEW"

Overall: Highly Recommend as a platform to keep in front of your customers.

Pros: The integration with our existing clients and the ease of deployment.

Cons: The platform is always being upgraded, so anything we arent super happy about - generally gets enhanced.

Reasons for Choosing Agentero: The story behind the company and the exciting growth path.
Nicholas R.
Agency principle
Insurance, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 6, 2019

"You won't regret it "

Overall: The cross sell opportunity feature has paid for itself, and has helped us to get ahead of renewals that are less than optimal for the client (increasing retention).

Pros: We started looking at Agentero for the app (which is great) but have been just as impressed with the other features. The cross sell opportunity feature has paid for itself, and has helped us to get ahead of renewals that are less than optimal for the client (increasing retention). Overall excellent and they keep adding new features.

Cons: The email system. Its not as customizable as we need it to be as of yet.

Reasons for Choosing Agentero: ease of use and price

Vendor Response

By Agentero on November 8, 2019
Thank you so much for the amazing review Nicholas! We really appreciate it. It's a pleasure having you as a client!
Jennifer O.
VP of Corporate Affairs
Insurance, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 30, 2020

"Great resource for our agency"

Overall: We have not had the program long, but are hoping to really see more rounding of accounts and better retention because of their tool.

Pros: Love how easy it is to use and to teach our producers to use. It makes it very easy to upsell to our clients and gives us information we would not have otherwise.

Cons: We found a few glitches but the customer service team was on it - and has written code to make it do some of the things we wanted it to do. They have been great!

Vendor Response

By Agentero on August 6, 2020
Jennifer, Thank you for the thoughtful review. We love working with you and your team at Caleb insurance, and provide value to your agency. We appreciate your feedback and are working hard to provide a better product and customer experience. The Agentero Team
Luke S.
Insurance Agent
Insurance, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 9, 2021

"It was great working with [SENSITIVE CONTENT HIDDEN]!"

Overall: [SENSITIVE CONTENT HIDDEN] was very friendly and very easy to work with. He knows the product in and out. He was able to answer all of our questions and show us exactly how we should be using this in our agency. I would recommend him and Agentero to other insurance professionals.

Pros: This product is very easy to use and is very helpful cross selling clients. The clients absolutely love the app and how easy it is to use!

Cons: There isn't really anything that I have found that I dislike about this product.

Vendor Response

By Agentero on March 12, 2021
Thank you for this fantastic review, Luke! We love having you as a customer and helping to serve your clients.
Greg M.
Owner
Insurance, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 26, 2020

"Review of Agentero"

Overall: Very good. I love the new inovation.

Pros: Ability to cross and the user app. The team has been really supportive.

Cons: Change the app so the Agency Logo can replace it.

Vendor Response

By Agentero on October 27, 2020
Thank you so much for taking the time to leave us this great review, Greg! We really appreciate it.