# NightsBridge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NightsBridge the right Hotel Channel Management solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191455/NightsBridge/reviews --- NightsBridge 4.8 (92) [View alternatives](https://www.capterra.com/p/191455/NightsBridge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NightsBridge Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews GB Gail B General ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “So bookings, booking changes, mulit room bookings, invalid credit card , on line registration, reporting, invoicing, extras have all become touch of the button options with some good automated items.“ May 15, 2023 CL Christine L OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The only problem I have is having to move guests to other rooms without having to first cancel the booking and then re-book in another room. “ May 2, 2023 GB Gail B General ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The end of month booking reports are also a great tool for bookkeeping and tracking payments and referral commisions.“ May 15, 2023 CM Carel Johannes M ownerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The mobile app, it would be better if i can send pro formas etc straight from there, sometimes it laggs a lot“ May 2, 2023 SS Sheryl S AdministratorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I also like the notifications of bookings, and payments. “ June 30, 2023 DB Darren B DirectorReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Nightsbridge support has been aware of this gaping hole in their system security for more than a year and has not prioritised any fix.“ March 6, 2024 SL Sonja L OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It was easy to integrate with existing business processes and the Nightsbridge team is also super helpful should one require assistance.“ June 30, 2023 KC Kirstein C General ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I don't like the feature where Nightsbridge issues invoices to clients 'on our behalf' that interferes with our numeric invoicing complicating our admin and control.“ March 24, 2023 ## Showing most helpful reviews Showing 1-25 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sue L. Owner/Director Hospitality Used the software for: 2+ years ### "Great Dervice, Ease of Use" March 27, 2023 5.0 Just overall great to work with both on the cloud & when phoning for help. Pros It's on the cloud & available anywhere. Cons They need to get a system for those that don't have credit cards on there Paybridge system. Reason for choosing NightsBridge Cant Remember!! Review Source Response from NightsBridge March 28, 2023 Hi Sue We appreciate your feedback; we agree that one of the best features of NightsBridge is being able to use it anywhere, on any device! Customers do receive your banking details via email if they want to pay via EFT, and can also pay via EFT if you send them a check-out link from your BridgeIT; we would love to hear more about other payment types your guests are asking for. RL Ruth L. Owner Hospitality Used the software for: 2+ years ### "I love Nightsbridge" July 3, 2023 5.0 Nightsbridge is brilliant and I have recommended them to many other establishments. Pros The entire Nightsbridge system is super easy to use, and you don't need to have a degree to use it. Cons I dislike nothing about Nightsbridge. Everything works very well. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing NightsBridge Everyone that I knew in my Industry swore by Nightsbridge and were super happy with them. Review Source Response from NightsBridge July 6, 2023 Hi Ruth We appreciate your review, and we love hearing how easy NightsBridge has been to use for you. We look forward to continuing to bring you more features to streamline your online business. JS Janell S. General Manager Hospitality Used the software for: 6-12 months ### "NIGHTSBRIDGE USER" October 11, 2019 3.0 Nightsbridge is user friendly with excellent support. Online visibility increased our revenue. Pros The software is very modern and user friendly. Cons The software has no cons as of now in my humble opinion Review Source Response from NightsBridge March 27, 2023 Hi Janell We appreciate your feedback and are happy to hear that you are enjoying our user-friendly software and helpful support. We have some exciting new features coming out soon that we hope you will also enjoy! GL Gina L. Revenue Manager Hospitality Used the software for: 2+ years ### "NightsBridge for apartments" June 8, 2022 4.0 Low cost for small establishment is fine. Bigger size establishments would need a better system Pros Ease of use, none complicated. Connects to most local agents in South Africa Cons Restriction on reporting Cannot connect multiple rate codes to agents Very low security for users Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing NightsBridge We use both NightsBridge and SiteMinder. SiteMinder is our main channel manager NightsBridge is only used for smaller establishments Review Source Response from NightsBridge March 24, 2023 Hi Gina We're glad to hear that you're finding NightsBridge easy to use, and enjoying the large number of local connections we have. We'd suggest looking at the user logins on your account, where you can set different security levels for different users. We appreciate your feedback about the reports and rate codes - we're always looking at ways to improve our offering! AS Annelise S. Business owner Hospitality Used the software for: 2+ years ### "Nightsbridge is our oxygen " May 3, 2023 5.0 I would not be able to run a successful business if it was not for NB. Their customer services are also outstanding. I would highly recommend to anyone in the industry. Pros NB gives us the opportunity to be "out there" . Always up to date on our rates and service description. With all the on-line sites out in the world, it is impossible to go an update each of them individually in a short space of time. Nightsbridge gives us the opportunity to make changes on the go and we are assured that it the same on all the sites.We have a instant overview on how or reservations are looking for the day/week/Month/Year and compare to previous years. Lots of analytics helps us to work on our services and rates on a daily basis.The fact that you can ad restrictions such as minimum stays, arrival and departure requirements gives us the opportunity to run our business the way we wish to. Cons There is nothing not to like about NB but space for a few additional functions:Please add a "reminder" function for individual bookings. What we would like to do is place a reminder for ourselves if we need to take action on a guest booking for example " final payment 7 days prior" and then we get a reminder 7 days prior to process payment for \[sensitive content hidden\]. Or if we need to place an order for flowers/cakes etc.A function to show what amount guests got as a discount (difference between rack rate and rate paid)A function to show the amount for commission paid.It would be nice if the reservation can show the guests nationality.A lot of people have different phone numbers to whatsapp numbers , include d line for phone number and Whatsapp number Review Source Response from NightsBridge May 10, 2023 Hi Annelise Thank you very much for your detailed feedback -- we love hearing about our clients' full experience using our software! We can assist with many of the additional functions you're looking for -- please get in touch with our Support Ninjas and they will give you their suggestions. GB Gail B. General Manager Hospitality Used the software for: 1-2 years ### "Guesthouse running made easy" May 15, 2023 4.0 Nightsbridge system saves me time, is mobile, the cell app works during load sheddings and goes a long way to prevent any double bookings and being allowed to instandly send quotes and invoices speeds up our service which brings in more clients. Pros The new updated cloud version of Nightsbridge has taken into account many of the small time consuming hassles that crop up daily. So bookings, booking changes, mulit room bookings, invalid credit card , on line registration, reporting, invoicing, extras have all become touch of the button options with some good automated items. The end of month booking reports are also a great tool for bookkeeping and tracking payments and referral commisions. Once automated welcome and info packs are added it will be hard to fault this system for making day to day operations simply and obvius. The back up cient support is also superb and I have never called and not received patient guidance until the problem has been resolved. Cons Automated and cutomisable Welcome letters, info packs and Thank you for staying and requests for reviews would be the next big time saver. Automated Resending of on line check in if it is not completed before check in. Next to room bookings bookings for appointment type offerings, like parking, spa treatments or pottery classes - they should be customisable - at the momment I have added the parking as a room, its works as keeps track of the bays and which guest has booked but it messes with the analytics and room occupany rates. Review Source Response from NightsBridge May 16, 2023 Hi Gail Thank you for your detailed review -- it sounds like our software is helping to simplify your life and help you do better business online. We will have more upgrades rolling out in the future and we hope you will enjoy them! ND Ninette D. Manager Hospitality Used the software for: 2+ years ### "Teremok Lodge" May 13, 2023 4.0 Can pull stats which is important within running a business. Pros Easy to use and manage and use. Support desk is helpful in solving issues. Cons Guests details which should be able to be deleted / made inactive especially when provisional bookings are made as it skews one's data base.Not being able to send a secure link for extras to be settled once the main account has been closed. Review Source Response from NightsBridge May 15, 2023 HI Ninette Thank you very much for your feedback -- our Support Ninjas love assisting our properties and making their lives easier! If you would like to learn more about re-opening an account after it has been closed, so that you can make changes and send payment links, please reach out to our Support Team -- they'll be able to guide you. JB Jemma B. General Manager Hospitality Used the software for: 2+ years ### "General Manager Generally Very Satisfied with NightsBridge" March 24, 2023 5.0 The guest house has been using NightsBridge for a long time now. I have only been using it for a year - from when I joined as manager. So far I have seen the update to the latest version - which the team handled well and again, customer support was very helpful when some features had moved or were difficult to understand. I took part in one of the workshops in the area last year and I realised that it's not just a programme, they have created a community as well. They take care of their customers and that makes it worth every cent. Pros As the manager of a guesthouse, I really appreciate NightsBridge's efficiency. It's easy to use on the surface, but also has many tools to take advantage of if you want to delve deeper - to help the process of reporting, invoicing, and communicating with guests. The financial management is great. The customer support is unmatched. Cons I would like to see a visual on the calendar when I apply a close-out for a room. I would also appreciate it if I could edit payments for at least a few minutes or hours after I have entered them on a specific account. On occasion I make an error when listing the date or type of payment and when I open it again - even if immediately - it becomes uneditable. Then having to apply a "mistake" payment on the account to remove that payment just makes the accounting very messy. I understand the importance of freezing the information but if there could be a way to make a 5 minute window, that would help very much. Review Source Response from NightsBridge March 28, 2023 Hi Jemma We appreciate your feedback; we are excited to see that you're enjoying so many of our features and our customer support, and we're always looking for innovative ways to improve our product. For room-type closeouts, you can get a visual of those by toggling the view on your BridgeIT calendar to Room Type. We're glad to have you as part of our community! HM Hilary M. Owner Manager Hospitality Used the software for: 2+ years ### "Channel Manager and Property Management system - All in one" September 11, 2023 5.0 Professional and patient at all times. Staff are all well trained in all fields. They return calls promptly, and solve all problems. Pros This is one of the best systems we have used. User friendly and the amazing Nightsbridge staff are so helpful. Cons From day one, we never had any problems with Nightsbridge. Reason for choosing NightsBridge South African company that is in touch with all the local OTAs and the foreign OTAs Review Source Response from NightsBridge September 12, 2023 Hi Hilary Thank you very much for your glowing review. We are so proud to hear that we've provided you with such great software and service! We'll be rolling more features out in the near future, so keep your eyes peeled! Charl V. General manager Hospitality Used the software for: 2+ years ### "ITC Review" January 15, 2020 4.0 I love it, it is user-friendly, easy to learn / and teach. Pros It is affordable and because the company is South African base customer service is excellent and instant. No delay. They have custom-built certain aspects for us as a company to be able to have us as a client. Cons When they started cloud base, it was slow, however, we reported it and the issue got fixed quickly. Alternatives considered [Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/) Reason for choosing NightsBridge South African based company. Review Source Response from NightsBridge March 27, 2023 Hi Charl Thank you for your valuable feedback - we are so glad that we're offering you a service that you love. We're always working on ways to offer even more time-saving features for our properties, so keep a lookout for our new features rolling out soon. KC Kirstein C. General Manager Hospitality Used the software for: 2+ years ### "Satisfied Nightsbridge user" March 24, 2023 4.0 Absolutely being live online 24/7 and the easy, seamless automated booking process with instant access from anywhere, what can be easier? Pros Amazed at how well the challenges were addressed over a number of years providing us with a truly stable platform to manage our business. In particular how well the channel manager puts us in the hands of so many operators. Nightsbridge provides us with exactly what we need and their support is absolutely excellent. Cons I don't like the feature where Nightsbridge issues invoices to clients 'on our behalf' that interferes with our numeric invoicing complicating our admin and control. Review Source Response from NightsBridge March 28, 2023 Hi Kirstein Thank you for your feedback; we are happy to be able to connect your property to so many channels and bring in those additional bookings. The automated send functionality on the invoices can be disabled - we are looking into your request to add custom invoice numbering. JV Jeanne V. owner and manager Hospitality Used the software for: 2+ years ### "Excellent" May 12, 2023 4.0 Always helpful and on standby! Pros The easy usage and wonderful backup system for a guesthouse owner. The online booking system is a must for any guest house owner or manager. Easy and applicable to owner and guests. Cons Nothing to complain about NightsBridge. They are always available and efficient and helpful. Review Source Response from NightsBridge May 15, 2023 Hi Jeanne Thank you very much for your review -- we are happy to hear that you are finding our software so helpful. We have some new features rolling out in the near future which we think you'll love -- keep your eyes peeled! CL Christine L. Owner Hospitality Used the software for: 2+ years ### "Excellence" May 2, 2023 5.0 Very good Pros The customer support is absolutely outstanding. Very user friendly program. Cons No real negatives. The only problem I have is having to move guests to other rooms without having to first cancel the booking and then re-book in another room. It would be helpful to have a "drag and drop" function to move bookings around. Review Source Response from NightsBridge May 10, 2023 Hi Christine Thank you very much for your email; we really appreciate it and are happy to hear that you are enjoying our software. There is an option to change the room or unit booked when you click on a booking from your calendar -- you only need to confirm whether the rates will change or stay the same. That way you don't have to cancel the booking and rebook it. LR Luke R. General AMnger Hospitality Used the software for: 2+ years ### "Fabulous " September 11, 2023 5.0 Just enjoy it. Pros Real time availability, the app on any device, most of the features. Cons Just would like a bit more training to unlock its full potential. Reason for choosing NightsBridge Affordable and ease of use. Review Source Response from NightsBridge September 12, 2023 Hi Luke We appreciate your review, and are glad to hear that you not only enjoy the features our software offers, but also our app. You're welcome to contact our Support Team any time to book additional training -- our Ninjas can't wait to help you get the most out of our products. AS Anel S. Owner Hospitality Used the software for: 2+ years ### "Makes my life a breeze" April 26, 2023 5.0 Please enable the same feature on app as on website (weekly occupancy display) Pros Bridget and Paybridge is so easy to use. User friendly and simple display. Cons The limited display on the mobile phone app! :-( Review Source Response from NightsBridge May 2, 2023 Hi Anel Thank you for your positive feedback; we love hearing that our software makes your life easier! We appreciate your feedback regarding our app, as we are always looking for ways to improve our products for our properties. CJM Carel Johannes M. owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Great product" May 2, 2023 5.0 its an easy to use and easy to implement changes Pros very easy to use and understand product, easy to implement changes Cons The mobile app, it would be better if i can send pro formas etc straight from there, sometimes it laggs a lot Reason for choosing NightsBridge ease of use Review Source Response from NightsBridge May 10, 2023 Hi Carel We appreciate your review -- we pride ourselves on offering our properties software that is easy to use and helps you do more and better business online and are glad to hear that NightsBridge is delivering you exactly that. AS Annamarie S. Guest house owner Hospitality Used the software for: 2+ years ### "Excellent product & service" May 2, 2023 5.0 Efficient & Friendly. Pros We have been with Nightsbridge for more than 10 years now. They are always trying to improve their technology. they reservations system works fantastic for us. If ever we have queries they answer the quickly and are always very friendly and helpful. I would highly recommend them. Cons Nothing. I like pretty much everything about Nightsbridge. Review Source Response from NightsBridge May 10, 2023 Hi Annamarie We are so proud to hear that you have been part of the NightsBridge community for over a decade! We appreciate your feedback and our team will be thrilled to hear your feedback. CH Christine H. Owner Hospitality Used the software for: 2+ years ### "Nightsbridge Review" September 11, 2023 5.0 Easy access to all reservations and information there of. Pros Extremely easy to use. Very informative. Customer service always good. Cons I find all features suitable so do not require anything to be changed. Review Source Response from NightsBridge September 12, 2023 Hi Christine Thank you for your review. We are so happy to hear that you love our customer service and easy-to-use software. We will be rolling out more features soon, so there's still more to look forward to. KM Kate M. manager Hospitality Used the software for: 2+ years ### "best servce in Hospitality booking system" March 27, 2023 5.0 10 year since using it and its always improving , moving with technology. Pros It is very easy even for first time user. All option are just at a glance. Constant support and updates on new options. Cons only when you haveto learn the new update, the getting used to the new system. Review Source Response from NightsBridge March 28, 2023 Hi Kate Thank you for your feedback. We are proud to be delivering you the best service and great support. If you are ever unsure about one of our new features or updates, our Support Ninjas are always on hand to help answer your questions or arrange training with you. rC richa C. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Feedback" March 24, 2023 5.0 Excellent Pros The convenience of having a manager for all my channels. Cons I don't know. I enjoy working with them and have nothing to compare it to. Reason for choosing NightsBridge No Review Source Response from NightsBridge March 27, 2023 Hi Richa Thank you for your review. We're happy to hear that you're enjoying having a central point for all your channels - we love making life easier for our properties! There are some exciting new features coming out soon - keep your eyes peeled! JV Jurie V. Owner Hospitality Used the software for: 2+ years ### "Vey satisfied" March 23, 2023 5.0 Excellwnt Pros online bookings, invoicing, the phone option Cons That it cannot be used when no electricity Reason for choosing NightsBridge Only one I knew of Review Source Response from NightsBridge March 24, 2023 Hi Jurie Very excited to see that our software meets all your needs. We'd suggest trying out the NightsBridge App on a phone or tablet so you have continuous eyes on your business. All you'll need is data or WiFi, and a charged device -- even in times of darkness! JPF Jean Pierre F. Co-Owner Hospitality Used the software for: 2+ years ### "Great Value for Money and excellent service" March 27, 2023 5.0 Cons Nothing to complain about, everything is in order! Review Source Response from NightsBridge March 28, 2023 Hi Jean Pierre We appreciate your feedback and are happy to hear that you are enjoying our software and helpful support. We have some exciting new features coming out soon that we hope you will also enjoy! AH Andre H. Owner Hospitality Used the software for: 2+ years ### "No nonsense service" April 18, 2023 5.0 Easy no nonsense system to use Pros Straight forward logical booking system. Have never experienced any problems Cons No problems user friendly trustworthy system. Can not mention any negative remarks. Reason for choosing NightsBridge Word of mouth Review Source Response from NightsBridge April 19, 2023 Hi Andre We appreciate your feedback and we're happy to hear that you're enjoying working on our system. We're rolling out a number of upgrades over the coming weeks, so keep your eyes peeled for even more useful features. ST Sonya T. Owner Hospitality Used the software for: 2+ years ### "Highly recommend " March 27, 2023 5.0 A wonderful booking and payment system Pros An easy to use booking system that also allows guests to pay by card on the Paybridge side. I’ve used it successfully for years and would highly recommend. Cons I don’t have anything I dislike with this system Review Source Response from NightsBridge March 28, 2023 Hi Sonja Thank you for your review; we are happy to see that our system is working so well for you and look forward to many more years as partners. We also have some exciting new features and upgrades rolling out, so keep your eyes peeled! EB Ernesto B. Owner Hospitality Used the software for: 2+ years ### "Very Good " March 27, 2023 5.0 excellent service Pros System and support , always ready to help you Cons nothing to say , committed to their clients Review Source Response from NightsBridge March 28, 2023 Hi Ernesto Thank you for your review. We love providing the best support to our properties, and finding great ways to make their lives easier! Similar Products Featured