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Pros
EXCELLENT customer care, always friendly, helpful staff on call to assist when needed.
The customer support is absolutely outstanding. Very user friendly program.
Ease of use, reliability and as mentioned the great support when we need it.
Nightsbridge provides an easy to understand management platform. Easy to use, good app interaction and I especially love all the tools and reports that help me with my monthly Books.
Cons
The only problem I have is having to move guests to other rooms without having to first cancel the booking and then re-book in another room.
It would be helpful to have a "drag and drop" function to move bookings around.
Did not get good support with Expedia problem. No one took ownership with problem and "kept passing the buck.
I don't like the feature where Nightsbridge issues invoices to clients 'on our behalf' that interferes with our numeric invoicing complicating our admin and control.
Showing Most Helpful
Showing 25 of 92 reviews
"ITC Review"
Overall: I love it, it is user-friendly, easy to learn / and teach.
Pros: It is affordable and because the company is South African base customer service is excellent and instant. No delay. They have custom-built certain aspects for us as a company to be able to have us as a client.
Cons: When they started cloud base, it was slow, however, we reported it and the issue got fixed quickly.
Vendor Response
"Fabulous "
Overall: Just enjoy it.
Pros: Real time availability, the app on any device, most of the features.
Cons: Just would like a bit more training to unlock its full potential.
Vendor Response
"Nightsbridge"
Pros: Keeps me informed of my inventory so I know
Cons: Have to manually adjust bookings and ts not automatic unless you do a higher product
Vendor Response
"Guesthouse running made easy"
Overall: Nightsbridge system saves me time, is mobile, the cell app works during load sheddings and goes a long way to prevent any double bookings and being allowed to instandly send quotes and invoices speeds up our service which brings in more clients.
Pros: The new updated cloud version of Nightsbridge has taken into account many of the small time consuming hassles that crop up daily. So bookings, booking changes, mulit room bookings, invalid credit card , on line registration, reporting, invoicing, extras have all become touch of the button options with some good automated items. The end of month booking reports are also a great tool for bookkeeping and tracking payments and referral commisions. Once automated welcome and info packs are added it will be hard to fault this system for making day to day operations simply and obvius. The back up cient support is also superb and I have never called and not received patient guidance until the problem has been resolved.
Cons: Automated and cutomisable Welcome letters, info packs and Thank you for staying and requests for reviews would be the next big time saver. Automated Resending of on line check in if it is not completed before check in. Next to room bookings bookings for appointment type offerings, like parking, spa treatments or pottery classes - they should be customisable - at the momment I have added the parking as a room, its works as keeps track of the bays and which guest has booked but it messes with the analytics and room occupany rates.
Vendor Response
"Teremok Lodge"
Overall: Can pull stats which is important within running a business.
Pros: Easy to use and manage and use. Support desk is helpful in solving issues.
Cons: Guests details which should be able to be deleted / made inactive especially when provisional bookings are made as it skews one's data base.Not being able to send a secure link for extras to be settled once the main account has been closed.
Vendor Response
"Nightsbridge Review"
Overall: Easy access to all reservations and information there of.
Pros: Extremely easy to use. Very informative. Customer service always good.
Cons: I find all features suitable so do not require anything to be changed.
Vendor Response
"Perfection - The Way To Go"
Overall: I have been given exceptional help - I have just been to slack to take up every opportunity. 2023 is the year to start using NIGHTSBRIDGE to the fullest!
Pros: The unbelievable service from every consultant - so friendly and helpful yet with an amazing professional aspect. I would honestly be lost with NIGHTSBRIDGE. SIMPLY THE BEST!
Cons: Absolutely nothing!! They provide a one-stop service.
Vendor Response
"Nightsbridge is our oxygen "
Overall: I would not be able to run a successful business if it was not for NB. Their customer services are also outstanding. I would highly recommend to anyone in the industry.
Pros: NB gives us the opportunity to be "out there" . Always up to date on our rates and service description. With all the on-line sites out in the world, it is impossible to go an update each of them individually in a short space of time. Nightsbridge gives us the opportunity to make changes on the go and we are assured that it the same on all the sites.We have a instant overview on how or reservations are looking for the day/week/Month/Year and compare to previous years. Lots of analytics helps us to work on our services and rates on a daily basis.The fact that you can ad restrictions such as minimum stays, arrival and departure requirements gives us the opportunity to run our business the way we wish to.
Cons: There is nothing not to like about NB but space for a few additional functions:Please add a "reminder" function for individual bookings. What we would like to do is place a reminder for ourselves if we need to take action on a guest booking for example " final payment 7 days prior" and then we get a reminder 7 days prior to process payment for [sensitive content hidden]. Or if we need to place an order for flowers/cakes etc.A function to show what amount guests got as a discount (difference between rack rate and rate paid)A function to show the amount for commission paid.It would be nice if the reservation can show the guests nationality.A lot of people have different phone numbers to whatsapp numbers , include d line for phone number and Whatsapp number
Vendor Response
"Makes my life easier"
Pros: To have it linked to all the sites we are listed on. I only have 1 place to update.
Cons: The fact that I can't send a proforma or invoice from Nightsbridge directly.
Vendor Response
"Best Channel Manager for Guest houses/Hotels/Hospitality Industry"
Overall: I love NightsBridge and have had no issues using it.
Pros: NigtsBridge is very easy to use and whatever you need is easy to find and therefore you do not waste time trying to figure how to use it. Integration with our existing business process was easy and love that everything is linked to NightsBridge so I do not need to go into all the other websites Extranets unless I really have to. I check everything and do everything on Nightsbridge and am extremely happy with the product. I have used NightsBridge for 8 years and have recommended the product to people in the hospitality industry.
Cons: I have had no issues with NightsBridge in the 8 years of using it, very happy with NightsBridge.
Vendor Response
"Highly recommended"
Overall: As channel manager NightsBridge is doing a great job. A one-stop solution.
Pros: A total solution for our resort management.
Cons: We are not located in South Africa. Time differences can be challenging.
Vendor Response
"Great partnership"
Pros: Hands on approach and ease of communication. Nothing is too much trouble and any issues are sorted out immediately.
Cons: I cant think of anything actually all good.
Vendor Response
"Exceptional "
Pros: All bookings in one place. No updating of each site.
Cons: There are no cons currently I can think of.
Vendor Response
"Excellent"
Overall: Always helpful and on standby!
Pros: The easy usage and wonderful backup system for a guesthouse owner. The online booking system is a must for any guest house owner or manager. Easy and applicable to owner and guests.
Cons: Nothing to complain about NightsBridge. They are always available and efficient and helpful.
Vendor Response
"Love Nightsbridge"
Overall: Love Nightsbridge and most staff are always friendly and helpful.
Pros: Easy to use and has everything I need. Calander works excellent.
Cons: Better support when it comes to problems with Expedia or Bookings.com (which I pay for)
Vendor Response
"Makes my life a breeze"
Overall: Please enable the same feature on app as on website (weekly occupancy display)
Pros: Bridget and Paybridge is so easy to use. User friendly and simple display.
Cons: The limited display on the mobile phone app! :-(
Vendor Response
"Essential for any hospitality business. "
Overall: Great company, highly reccomended.
Pros: Ease of use, reliability and as mentioned the great support when we need it!
Cons: Can't do everything that we would dream of!
Vendor Response
"Ease of Use"
Overall: It really works as a booking system and the customer service is great.
Pros: I could not run my business without it. It is easy to install and the back up service is second to none.
Cons: There is nothing I would change, they have given me all I need to run my booking system
Vendor Response
"GUBAS DE HOEK meet eat sleep"
Overall: Very good.
Pros: User-friendly, excellent backup service, great people. Tutorials and Information
Cons: The guest list cannot be converted anymore with the latest version.
Vendor Response
"NightsBridge for the win"
Overall: love it, would change it
Pros: simple to use and can do everything, from making sure all my bookings are secure to invoicing
Cons: unless I've missede it, but I'd add a discount area, incase we offered a guest a discount, in Rand value or %
Vendor Response
"Great product"
Overall: Great
Pros: Comprehensive and easy to use. New updates are impressive.
Cons: So far nothing missing that I can see. Would be nice if Pastel could be linked.
Vendor Response
"user"
Overall: good
Pros: clear, and always willing to assist!
Cons: many tabs on top of each other for, for example, payments and invoices
Vendor Response
"Feedback"
Overall: Excellent
Pros: The convenience of having a manager for all my channels.
Cons: I don't know. I enjoy working with them and have nothing to compare it to.
Vendor Response
"Vey satisfied"
Overall: Excellwnt
Pros: online bookings, invoicing, the phone option
Cons: That it cannot be used when no electricity
Vendor Response
"Not sure what you are looking for. How do you title a review."
Overall: Can keep a register of bookings and keep track of what is going on with the bookings.
Pros: Easy online bookings and assistance with credit card facilities
Cons: Don't make use of the full facility but what I use is comfortable for me
Vendor Response