# Page 2 | NightsBridge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is NightsBridge the right Hotel Channel Management solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191455/NightsBridge/reviews --- NightsBridge 4.8 (92) [View alternatives](https://www.capterra.com/p/191455/NightsBridge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of NightsBridge ## Showing most helpful reviews Showing 26-50 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sheryl S. Administrator Hospitality Used the software for: 2+ years ### "How to simplify your life" June 30, 2023 5.0 If there is any dispute with a guest, there is always back up from Nightsbridge. With the paper trail, there cannot be mistakes. Pros I love the live calendar, this makes life really easy. I also like the notifications of bookings, and payments. Everything is at my fingertips. And it is so easy to consult with someone should you not manage on your own. Cons Nothing, it suits our business perfectly! Reason for choosing NightsBridge A South African company, easy to contact. Review Source Response from NightsBridge July 3, 2023 Hi Sheryl Thank you for your review -- we're happy to hear that you're enjoying so many of the features our software offers. We will be releasing some new features soon to continue to make your life and business easier! CM Charmaine M. Owner/Manager Hospitality Used the software for: 2+ years ### "Efficient booking system for small or big businesses" April 18, 2023 5.0 Pros Ease of use and support always available should one struggle with a certain feature. When used properly double bookings wont occur. Cons When looking at the "booking summary", the total earned for a booking is shown. Feature does not show amount actually received by the establishment, less the commission taken by a certain web portal Review Source Response from NightsBridge April 19, 2023 Hi Charmaine Thank you for your review. We are glad to hear that NightsBridge helps you eliminate double bookings - we know those are a nightmare. We're upgrading the Booking Details page at the moment, so we appreciate your feedback regarding what information you would like to see displayed there. RO Ronnie O. Owner Hospitality Used the software for: 2+ years ### "Love Nightsbridge" April 19, 2023 5.0 Love Nightsbridge. Can't function without it. Staff always friendly and assist where they can. Pros Ease of use and control of everything. Hands on with booking and no chance for having a double booking for one room. Cons Did not get good support with Expedia problem. (No one took ownership with problem and "kept passing the buck" Reason for choosing NightsBridge Value proposition well described on your website Review Source Response from NightsBridge April 21, 2023 Hi Ronnie Thank you for your feedback; we are excited to hear that the NightsBridge service is working so well for you, especially for avoiding double bookings. We look forward to continuing to provide you with the best support possible! ML Marion L. GM Hospitality Used the software for: 2+ years ### "Fantastic software for the hospitality industry" April 19, 2023 5.0 Peace of mind when on the road wrt double bookings as Nightsbridge takes care of real online reservations Pros Superb customer service at all times, easy to use Cons Would be fantastic if I could have old stock removed, alternatively to have it in alphabetic order Reason for choosing NightsBridge We have Nightsbridge since about 15 years or so, no other products available then and would not consider now to look somewhere else Review Source Response from NightsBridge April 21, 2023 Hi Marion Thank you for your review. We love giving our properties the best customer support possible! You can remove old stock from your list by changing the active status on individual items from Yes to No; once you switch it to No, that item will no longer reflect on your Active stock list. YD Yves D. Jack of all trades... Hospitality Used the software for: 2+ years ### "Excellent CMS" March 27, 2023 5.0 Best move I ever made, and since never looked back! Pros Real time booking system, no surprise. Very user friendly Cons Lately, the last implementations are too rigid in the sense that the establishment or end user can't add or remove anything, it's a set template. Like I've been advocating numerous times:1/ new implements should be introduced to end users first to get their feedback,2/ all templates must be changeable by the owner/end user, Reason for choosing NightsBridge It was recommended by a friend of mine Review Source Response from NightsBridge March 28, 2023 Hi Yves We appreciate your feedback and are glad that you are enjoying our user-friendly system. We would love to get some more details about the upgrades that you've struggled with and the templates you can't customise, so that we can help you resolve that. KC Katherine C. General Manager Hospitality Used the software for: 2+ years ### "Best Channel Manager for Guest houses/Hotels/Hospitality Industry" May 12, 2023 5.0 I love NightsBridge and have had no issues using it. Pros NigtsBridge is very easy to use and whatever you need is easy to find and therefore you do not waste time trying to figure how to use it. Integration with our existing business process was easy and love that everything is linked to NightsBridge so I do not need to go into all the other websites Extranets unless I really have to. I check everything and do everything on Nightsbridge and am extremely happy with the product. I have used NightsBridge for 8 years and have recommended the product to people in the hospitality industry. Cons I have had no issues with NightsBridge in the 8 years of using it, very happy with NightsBridge. Review Source Response from NightsBridge May 18, 2023 Thank you so much for the kind feedback. We're happy to hear that you find the software easy to navigate and that it impacts your business positively. We hope to make life easier for you for many more years to come. KS Kathleen S. Owner Hospitality Used the software for: 2+ years ### "A must have for hospitality businesses " April 18, 2023 5.0 Would not run my business without it. Pros The staff are really helpfull. Nothing is ever too much for them to assist, on the rare occasion that we do need to talk to someone. It assists me to manage my business efficiently. Cons Nothing not to like. I just dont have the time to explore all the possibilities that nightsbridge allows with regard to features. Reason for choosing NightsBridge na Review Source Response from NightsBridge April 21, 2023 Hi Kathleen Thank you for your review. We love helping our properties and making their lives easier. We hope you get a chance to explore all the benefits of our system -- we have even more exciting features rolling out soon! MK Mandi K. Owner Hospitality Used the software for: 2+ years ### "Wish I was valued." June 30, 2023 4.0 The software does what it says. Pros Easy integration. It's great for records and reports, thereby analytics. Cons After contacting Nightsbridge repetitively about the misuse of Nightsbridge by a booking channel - the response is dismissive. In addition, suggestions are also dismissed - I only tried once. Every upgrade loses a function, ie drop down menu for payment source, and now my invoice template is gone. I list 2 establishments with Nightsbridge, and am about to add a third. One day, when I'm not so busy, I will look into what other options are out there. Initially, I felt valued and the service was EXCELLENT. Since lockdown, and home-based consultants, things have changed. Review Source Response from NightsBridge July 6, 2023 Hi Mandi We appreciate your review; we are really disappointed to hear about your experiences -- we only want to offer the best service to our properties. We would like to have one of our Support Ninjas get in touch with you to talk about your suggestions and the features that have changed for you -- we value your feedback. DW Daniela W. Admin Owner Hospitality Used the software for: 2+ years ### "Nightsbridge" April 23, 2023 4.0 Good Pros User friendly, helpful staff. Quick to use. Cons A bit expensive for a small establishment Review Source Response from NightsBridge April 24, 2023 Hi Daniela Thank you for the great feedback on our system and helpful staff -- our support is continuously highlighted as a value-add that you can't put a price tag on. Regarding our monthly, flat fee pricing plans, we strive to offer world-class features at a home-grown price. If you look at other property management systems you'll find that they usually charge a base fee and then you get charged to add on extras as you need them. In contrast, NightsBridge offers a simple, all-in-one solution combining a front-desk booking system, property management system, channel manager (linking to unlimited channels), phone application and direct booking engine in a package deal. On top of that, we include training, local support and automated online payments as a bonus. We don't charge setup fees or commissions on any of your bookings. And we don't tie you into contracts -- we are partners while it works for you. We hope that helps to explain some of the ways in which we help you to do better business online. WP Werner P. Owners Hospitality Used the software for: 2+ years ### "My Channel Manager of choice" March 30, 2023 5.0 Save time and effort to record confirmed bookings. NB information is reliable and correct. Pros System is effective and efficient and easy to operate. Cons MIS could be improved particularly for statutory returns. Review Source Response from NightsBridge April 4, 2023 Thanks for the feedback Werner. We'd love to get in touch about the way you'd like to manage statutory returns. DG Denis G. Owenr Leisure, Travel & Tourism Used the software for: 2+ years ### "Essential for any hospitality business. " March 23, 2023 5.0 Great company, highly reccomended. Pros Ease of use, reliability and as mentioned the great support when we need it! Cons Can't do everything that we would dream of! Review Source Response from NightsBridge March 24, 2023 Hi Denis What a lovely review, we appreciate the time! We aim to bring you everything you need so please don't stop asking for features and upgrades that will make your life easier. We're there to help you do better business online. RM Riel M. Owner Hospitality Used the software for: 2+ years ### "Nightsbridge should be your first choice" March 23, 2023 5.0 Fantastic, dependable company to work with. Pros Ease of use, affordability, great support Cons Some functionality as far as reporting in the PMS side of the product needs improvement to make it suitable for larger properties. There is no better chanell manager on the market. Reason for choosing NightsBridge Functionality and ease of use could not compare Review Source Response from NightsBridge March 27, 2023 Hi Riel Thank you for your review - we appreciate your feedback and are glad to hear that you're enjoying using our software. We look forward to releasing even more features for our properties to make use of. SL Sonja L. Owner Hospitality Used the software for: 2+ years ### "Bookings made easy" June 30, 2023 5.0 Pros It is impossible for me to run my guesthouse without Nightsbridge. It's available 24/7 on my phone anywhere I go, even while on overseas holidays I am able to run my business in South Africa. It updates all new bookings immediately so no change of double bookings. I started using it since we opened our guesthouse 6 years ago - best decision ever. It was easy to integrate with existing business processes and the Nightsbridge team is also super helpful should one require assistance. Cons A great product to use, would definitely recommend it. Review Source Response from NightsBridge July 6, 2023 Hi Sonja We are so happy to hear that you are enjoying working with NightsBridge so much, and that we have eliminated double bookings for you! We are excited to keep sharing new features with you that will help make running your guesthouse business online even easier. MD Marietta D. Financial Manager Hospitality Used the software for: 2+ years ### "Ease of access" May 12, 2023 5.0 Very helpful overall Pros Product is easy to use. The chat room assistance is excellent. Using the invoicing system works well. Cons Nothing, everything works well. Sometimes the screen freeze. Review Source Response from NightsBridge May 15, 2023 HI Marietta We appreciate your review -- we are so glad to hear how many of our software's features you're enjoying. There are some exciting new features rolling out in the future -- watch this space! ZS Zen S. Owner of Guesthouse Hospitality Used the software for: 2+ years ### "Thrilled To Use Nightsbridge" May 15, 2023 5.0 Pros EXCELLENT customer care, always friendly, helpful staff on call to assist when needed. I love th call back feature which is a plus. I have enjoyed Nightsbridge and there gatherings, where we learn so much and its always well organised. I am a very happy customer Cons I would like a option to capture or for Guests to upload a photo of their ID with the bookings and to have an arrival time slot that has to be filled in on booking as mandatory for the booking to be createdIf a room is changed to another room i think it should keep its settings ie: bed & breakfast might change to manual rates or something else it gets confusing Review Source Response from NightsBridge May 16, 2023 Hi Zen We appreciate your review and are so happy to hear that you are enjoying using NightsBridge and have attended some of our workshops. We love sharing our knowledge with our properties! Thank you for the feedback on the features you'd like to see -- this is always valuable for our Development Team. EV Ezelle V. Owner Hospitality Used the software for: 2+ years ### "NightsBridge is a unmissable tool in my business" May 12, 2023 5.0 Wonderful tool, which I cant do business without. Pros NightsBridge helps me to prevent double bookings, and pull all my platforms through on my calendar. Cant do business without NightsBridge. Support will always be there. Cons I cant comment anything on this topic. No cons from my side. Review Source Response from NightsBridge May 15, 2023 HI Ezelle Thank you for your review. We love that our software is able to support and complement your business so well - that's what we're all about! We're bringing out more exciting features for you to enjoy soon, and look forward to seeing your feedback. FH Frieda H. Owner of Guesthouse Hospitality Used the software for: 2+ years ### "Cannot manage my guesthouse without Nightsbridge" September 11, 2023 4.0 Fantastic product - staff very helpfull. Changed my life!! Pros Everything. Easy to use and understand and staff always willing to assist. Cons Some actions require time to get used to. Review Source Response from NightsBridge September 12, 2023 Hi Frieda We are so happy to hear that you enjoy how easy to use our software is, and that our staff are always helpful. If you would like some additional training on any of our products, feel free to get in touch with our Support Team -- our Ninjas are always happy to help! CM Chris M. Manager Hospitality Used the software for: 2+ years ### " Review by Millgate Cottage" May 2, 2023 5.0 We are extremely happy with Nightsbridge Pros Easy integration across all connected agents. Ease of financial control Cons I find the multiple person booking is a bit cranky as far as pricing competitively goes. Review Source Response from NightsBridge May 10, 2023 Hi Chris Thank you very much for your review -- we strive to make connecting your property to all the different booking channels as easy and seamless as possible. Please reach out to our amazing Dream Team if you need any assistance with your pricing -- they are full of awesome ideas! LM Lynica M. Agent Hospitality Used the software for: 2+ years ### "Makes my life easier" July 6, 2023 5.0 Pros To have it linked to all the sites we are listed on. I only have 1 place to update. Cons The fact that I can't send a proforma or invoice from Nightsbridge directly. Review Source Response from NightsBridge August 1, 2023 HI Lynica Thank you very much for your review -- we love offering you an all-in-one solution that makes your life easier. We are always working on upgrades to our platform, so keep a lookout for updates on our invoices. RK Ria K. Owner, cleaner, buyer Hospitality Used the software for: 2+ years ### "A Lifesaver Product" March 31, 2023 5.0 All my problems! Would not be able to run a smooth working entity without Nightsbridge Pros It is a one-stop facility that covers my whole business. I can book and unbook on my Calander, change rooms and rates, put on promotions, basically do everything I need to keep everything 100% Cons As I do not have much time on hand, it sometimes takes a while to go through a stack of new information. Review Source Response from NightsBridge April 4, 2023 Hi Ria -- if the only issue is not being able to keep up with the new features then that's still a win for us! We try to stagger new roll-outs and space out communications for this exact reason. But we understand that change sometimes happens at a very quick pace. Please keep in mind that you can schedule refresher training with our team at any stage, and that our list of tutorials cover each part of the system in depth. BH Balbina H. Owner and manager Hospitality Used the software for: 2+ years ### "GUBAS DE HOEK meet eat sleep" March 23, 2023 5.0 Very good. Pros User-friendly, excellent backup service, great people. Tutorials and Information Cons The guest list cannot be converted anymore with the latest version. Review Source Response from NightsBridge March 28, 2023 Hi Balbina Thank you for your review. We love knowing that our software is helping make life easier for our properties. We would love to understand more about the guest list you're not able to convert - please get in touch with us so that we can help you resolve that. LM Lucinda M. Owner Guest House Hospitality Used the software for: 2+ years ### "Perfection - The Way To Go" July 13, 2023 5.0 I have been given exceptional help - I have just been to slack to take up every opportunity. 2023 is the year to start using NIGHTSBRIDGE to the fullest! Pros The unbelievable service from every consultant - so friendly and helpful yet with an amazing professional aspect. I would honestly be lost with NIGHTSBRIDGE. SIMPLY THE BEST! Cons Absolutely nothing!! They provide a one-stop service. Review Source Response from NightsBridge August 1, 2023 Hi Lucinda We are so happy to hear that you are not only enjoying the service we provide but also the fact that NightsBridge is an all-in-one solution that helps you do more and better business online. We are excited to hear your feedback on all of our features, especially the new ones rolling out. MD Melody D. Owner Hospitality Used the software for: 2+ years ### "Happy Client" March 28, 2023 5.0 When unsure of anything there is always a friendly helpful person on the other side of the line, as well as being able to go to Any desk when needing help Pros Easy to use, like the Ap as well especially when not in my officeCan log in overseas Cons That they are closed on weekends, that's about all really. Review Source Response from NightsBridge March 29, 2023 Hi Melody Thank you for your feedback; we agree that one of the best things about NightsBridge is being able to log in anywhere in the world, on any device! Over weekends, you are able to reach out to us via phone, WhatsApp, or email between 06h30 and 23h00 and we will be glad to assist. kB kim B. manager Hospitality Used the software for: 2+ years ### "Nightsbridge Review" October 16, 2019 5.0 Very good Pros The Software is easy to use a very user friendly all nightsbridge staff are so helpful Cons The accounting system needs improving, we have considered changing from nightsbridge to get better accounting the system doesn't follow through with one reference it uses a few different ones on different reports, I try to use the booking ID but on some reports you have to use the account ID, so its a few too many references when cross checking payments, the payment report would also be great if it would show names of the booking and dates etc so if there is confusion we dont have to open the entire reservation. Reason for choosing NightsBridge Semper works with nights bridge though but they will only be the channel manager not your daily booking calendar, this was purely for accounting info and the fact you can attach paperwork to the reservation i.e travel agent vouchers - we are still considering using semper Review Source Response from NightsBridge March 27, 2023 Hi Kim Thank you for your review; we're glad to see that you've found NightsBridge easy to use and that our staff have helped you along the way. We've made a lot of improvements to our accounting system and we hope that it's been working well for you. LR Linda R. Partner Hospitality Used the software for: 2+ years ### "Nightsbridge has been essential to the growth of my business " March 25, 2023 5.0 Throughout the years the Nightsbridge staff have been very patient and helpful and have fixed my problems quickly and without a fuss Pros Links manager - so many options!One stop bookings - I can book guests from anywhere anytime No more double bookings Cons There is nothing that I dislike- I have been a Nightsbridge customer for many years now and very happy with all aspects of their product Reason for choosing NightsBridge The other products were very expensive and very complex, and not South African businesses. Review Source Response from NightsBridge March 27, 2023 Hi Linda We love hearing when our software solves the problems our establishments face, especially those dreaded double bookings. We have some exciting new features coming out soon that we hope you will also enjoy! Similar Products Featured