--- title: "Olo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Olo Software - reviews, pricing plans, popular comparisons to other Delivery Management products and more." source_url: "https://www.capterra.com/p/191606/Olo/" page_type: "product" language: "en" --- # Olo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Olo ## What is Olo? Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. ## What is Olo used for? [Delivery Management](https://www.capterra.com/delivery-management-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/)[Food Delivery](https://www.capterra.com/food-delivery-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Olo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.olo.com/&name=Olo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Olo 5.0 (3) VS. [4.1 (553)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.2 (75) Value For Money 5.0 (3) Value For Money 3.8 (56) Customer Service 5.0 (3) Customer Service 3.7 (58) ## Olo alternatives [3.8 (726)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [HungerRush](https://www.capterra.com/p/122189/HungerRush360/) [4.1 (76)](https://www.capterra.com/p/122189/HungerRush360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars Highest Rated [PDQ POS](https://www.capterra.com/p/116369/PDQ-POS-System/) [4.3 (4)](https://www.capterra.com/p/116369/PDQ-POS-System/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Lunchbox](https://www.capterra.com/p/196918/Lunchbox/) [3.9 (7)](https://www.capterra.com/p/196918/Lunchbox/#reviews) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 71% of reviewers rated it above 4 stars ## FAQs about Olo Overview ### What company size and specific industries is Olo built for? Olo is designed for multi-location restaurants, ghost kitchens, virtual concepts, grocery retailers, and convenience stores. It suits larger operators that need to handle orders, manage operations, and support a better guest experience across multiple locations. Features and Usability ### What are the key features of Olo? Olo offers online ordering, order management, and payment processing for restaurants, along with delivery management, dispatch management, and driver tracking. It also includes menu builder tools, POS integration, customer accounts and history, real-time analytics, alerts and notifications, and customizable branding, reports, and templates. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Olo integrate with? Olo integrates with Paytronix and connects to tools across delivery, payments, loyalty, and marketing, including Allset, Appetize, Attentive, BITE, Bikky, Cartwheel, DeliverLogic, DoorDash for Merchants, Elavon, Fiserv, Fishbowl, FoxMetrics, GetSwift, GrubHub, KEA, Koala Go, LSRetail, LevelUp, and Material UI. It supports over 50 integrations overall. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Olo offer? Olo provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for self-paced learning and feature review. Getting Started and Support ### What customer support options does Olo offer? Olo provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users several ways to find answers or contact support, although no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 1,196 Delivery Management reviews Capterra data shows that buyers of Delivery Management software rank the following features as their top priorities: - **Delivery Tracking** (**59%** of reviewers rated this feature as critical) - **Dispatch Management** (**48%**) - **Routing** (**48%**) Olo supports all three of the features reviewers rate highest: **Delivery Tracking**, **Dispatch Management**, and **Routing**. Together, these capabilities help businesses monitor orders in real time, coordinate drivers and deliveries more efficiently, and plan better delivery paths, allowing teams to improve delivery accuracy, reduce delays, and keep customers informed throughout the process. Online Ordering 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Tracks and processes online orders Delivery Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage order deliveries until they are received by the customers Driver ETA 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Generate estimated arrival times for drivers to keep back office or customers informed For Restaurants 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Serves restaurants Order Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Order Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedule an order online for a future time/date Olo 61 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Delivery Estimate: A note of the expected delivery date and time - Delivery Management: Manage order deliveries until they are received by the customers - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Driver Management: Track all personnel who operate company vehicles - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Food Delivery Dispatching: Dispatch food deliveries - For Restaurants: Serves restaurants - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Live Tracking: Allow customers to track their order and keep them updated when the status changes. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Menu Builder: Create and edit a list of food/beverage items - Mobile Access: Access software remotely via mobile devices - Mobile Booking: Make reservations on the go through a mobile device - Mobile Payments: Clients can submit payments via mobile devices - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Online Reservations: Make and manage reservations online - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Scheduling: Schedule an order online for a future time/date - Order Tracking: Track orders throughout the fulfillment process - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - QR Codes: Matrix barcode that stores information - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reviews Management: Track and monitor reviews of products or services - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Personalization: Customize website features --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) ### Starting price Free trial not available Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[ Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[ Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[ DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[ GrubHub](https://www.capterra.com/p/210141/GrubHub/)[ Yext](https://www.capterra.com/p/140176/Yext/)[ Onfleet](https://www.capterra.com/p/142633/Onfleet/)[ Wisely](https://www.capterra.com/p/191756/Wisely/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DJ Don J. Sr. Director of IT Restaurants ### "OLO Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2022 Overall our experience with OLO has been great! They have a great team and are really attentive to our needs as a company. Pros OLO was easy to deploy and is definitely best in class. They have a great team! Cons Catering function could be a little easier to set up and understand Reasons for choosing Olo OLO had more of what we were looking for at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dane M. Customer Support Rep Consumer Services ### "Simple and useful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2022 Very straightforward and easy to use. Pros Olo covers most aspects of the online ordering process, providing a wealth of information and functions that you can use to assist and answer customer queries. Cons There is no way to cancel orders using Olo and there is no way to share information with the Store/Restuarant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Tiffany G. Shift manager Food & Beverages ### "Very functional and useful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2022 My experience has been wonderful it has helped tremendous with my company I work for Pros This software is great especially In the restaurant field and you have options for online or catering this program is perfect for all your online food orders and etc Cons There isnt anything bad I can even say about it very convenient Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.