Best For

NetSuite is ideal for small to midsize businesses.

Product Details

NetSuites CRM+ is a complete, front-office solution that unlocks a real-time, 360-degree view of your customers. CRM+ seamlessly integrates your customer-focused activities with accounting, e-commerce, warehousing and shipping applications to support your entire sales process and customer life cycle starting from a lead, and progressing through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.

Contact Details

NetSuite

https://www.netsuite.com/portal/home.shtml

Located in United States

No Media

Starting Price

  • $1.00/one-time/user

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Online

NetSuite CRM+ Features

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes/Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

NetSuite CRM+ Reviews

Overall
4/5
Ease of Use
4/5
Customer Service
3.5/5

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Showing 50 of 179 reviews

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Showing 50 of 179 reviews

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Reviewer's Role
Length of Use
Frequency of Use
Steve P.
IT Manager
Hospital & Health Care, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 1, 2019

“Netsuite - fantastic ERP, but the CRM could use some more love on the marketing side”

ProsAs an administrator, implementation of the CRM portion of NetSuite was relatively painless in comparison to the overall project's scope. It can do sales territories, automatic assignment based on geographic locations and other factors (or round robin if you don't do that). It can do sales teams, it can do multi-split customer contributions. It's very granular, and can do a lot of specific things in regards to marketing avenues and tracking leads/prospects/etc.
ConsHowever, the product could use a lot of love in regards to promo codes/marketing. First, its email marketing interface could use an absolute TON of work. If they could make it more like something like Mailchimp, rather than having to use full-out HTML code (and uploading photos elsewhere) it would be far more useful. As it stands now, it's archaic in comparison to marketing-focused platforms. We would use it a lot more if it didn't require so much work for each campaign. The promo code interface could also use more work, or more options at least. Why, for example, do we have a limitation in regards to "BOGO"? I can certainly do a "buy 3, get 1 free" promo code. But what can't I do a "buy 5, get 2 free"? It only lets me select 1 free product. I should be able to do this like most other systems. Why do I have to make 5 promo codes for 5 product variations (i.e. if the customer wants a blue glove, we have to create a get blue free promo code. If they want a green glove free, we have to create a separate promo code). This needlessly results in dozens of promo codes per flyer. And unfortunately there is no "add multiple" promo code on a sales order, which makes it much slower for our sales team to add the codes. With a bit of love, this can be drastically improved experience for our end users/sales reps and customers.
Reviewer Source 
Source: Capterra
August 1, 2019
Alfredo G.
Infraestructure Departament
Telecommunications, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Value for Money
5/5
Source: GetApp
November 9, 2015

“Accurate Budget Projects”

OverallThinking about business, data and time, all are gold to take decisions, to know what is business and what's not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.
ProsThe integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team. In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.
ConsSometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible. Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.
Source: GetApp
November 9, 2015
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Jessie M.
Director of Community Development
Education Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 20, 2018

“Managed inquires and converted leads using software”

OverallIt's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.
ProsThis software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.
ConsAs with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.
Reviewer Source 
Source: Capterra
June 20, 2018
Jennifer K.
Management Consulting, Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
2.5/5
Customer Service
4/5
Features
4.5/5
Likelihood to Recommend
6/10
Source: SoftwareAdvice
May 15, 2014

“Highly Complex, Best for Large and Decentralized Businesses”

ProsIt is an all-in-one tool that I used as both a project manager and as the marketing coordinator after a lateral promotion. For project management, it was ideal. As there were several teams located around the globe, we were able to store documents and statistics related to the project for easy project handover and to support our teammates when needed. As marketing coordinator, I was able to send out mass email campaigns to our clients and leads, specifying the list or client type/industry as desired. It was convenient to do this through one system without having to use a free email campaign service that would have a footnote at the bottom of the email indicating we used it. Finally, I helped code customer satisfaction surveys to track our performance on a project-by-project basis. The surveying was also used to understand the needs of our clients in order to grow the business in the right direction. It doesn't log out too fast after one is inactive, allowing you to work on other items and then turn back to the system to update it.
ConsIt can be particularly complex for users who aren't tech-savvy, and it's important the system administrator have experience in html/html5 coding. It can be difficult for users to manage their own dashboard and navigate the interface, but so long as they have contact with the administrator who can help onsite or remotely, it's fine. It does have an intimidating look to it, being that it can do so much. Its also not the prettiest interface I've ever encountered, which isn't really important, but the semiotics of it can turn someone off.
Recommendations to other buyersAs usual, know what your needs are. The company I worked for that employed this software used it across the board, for CRM, sales and lead tracking, project management, and finance, among other things. It's important that you have an idea of what your processes are and allow enough flexibility so that you can integrate this system into them. Each team should have a "champion," so to speak, who ensures that employees use the system regularly as required so that the full benefits of it are realized.
Source: SoftwareAdvice
May 15, 2014
Adam A.
Director of Energy Storage
Oil & Energy, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
2/5
Features
5/5
Value for Money
2/5
Likelihood to Recommend
6/10
Source: SoftwareAdvice
February 10, 2017

“NetSuite has great system but is expensive and locked down by bureaucracy”

OverallThe system works well. The only issues we've experienced with functionality is slow to load time that can be traced to slow response of NetSuite servers. This means that on occasion it takes 10sec, 30sec, sometimes even 60sec to load a page. Overall, this is not a frequent occurrence but it does happen. Price-wise, the system is very expensive, and other systems will deliver the same functionality for less. Also, their organizational structure makes it very difficult to get answers to questions. We've had consultants assigned to our account leave NetSuite and we went three months before they were replaced, during implementation! Not acceptable. We also have had a very hard time getting issues and concerns addressed by a sales manager, and there is no visibility into escalation structure, meaning we could not get a hold of a supervisor. Overall, NetSuite is going through some growing pains and has a lot of customer service issues to address in order to remain viable.
ProsUI Workflows Customization Easy to navigate Detailed and robust
ConsExpensive Poor account management Poor customer service
Recommendations to other buyersConsider your business requirements and look at competing vendors. There are many vendors who offer better service and lower prices and can still deliver the functionality you need.
Source: SoftwareAdvice
February 10, 2017
Timothy Y.
Brand Manager
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 12, 2019

“Versatility and functionality”

OverallGenerally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.
ProsHighly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.
ConsIt can be very challenging to create advanced reports or searches
Reviewer Source 
Source: Capterra
July 12, 2019
Luyan L.
Senior Director
Pharmaceuticals, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
July 12, 2019

“Good overall system”

OverallWe use NetSuite CRM+ for accounting functions and budgeting. The budget module is primitive though. The accounting system especially inventory module is good.
ProsEase of use. It's very intuitive so a new learner can grasp the functions quite fast.
ConsA number of times the software is down as it is in the cloud, and the server hosting the software has issues, causing loss of productivity for hours. This affect multiple companies that are hosted on that server.
Reviewer Source 
Source: Capterra
July 12, 2019
Vince P.
Director of IT
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
October 12, 2017

“Oracle NetSuite Review”

ProsWe inherited NetSuite throughout our organization. NetSuite is our system of record for accounting purposes, our order management system, our hub for fulfillment, our CRM-SFA system for our direct sales staff, and the place where we create, edit, and control our products and services that we sell. NetSuite seems to addresses many business problems; without it, we would have a very hard time running our business. NetSuite does a great job of taking a prospect to a customer and then housing all data that comes from that relationship.
ConsA few of the issues that we have found have been under documentation. It is lacking just a bit especially within the development areas. Releases are done twice annually, there are many small bugs in the system that don't get fixed for years. The mobile apps for iPhone/Android are very poor and very limiting. Customization requires a significant amount of time and financial investment. The learning curve is pretty steep. You either need a dedicated resource who has the skill set to build customizations for every department, and every user or have lots of money to invest in additional customization from NetSuite developers.
Reviewer Source 
Source: Capterra
October 12, 2017
Camden H.
Global Admin
Unspecified
Used the software for: 2+ years
Overall Rating
3.5/5
Ease of Use
4/5
Customer Service
2/5
Features
3.5/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
April 21, 2015

“Ex-Consultant and Current Admin”

ProsInitial cost and on going costs are comparatively speaking very low. You can normally get away with having a first year cost of around $150-$300k depending on products and company size +/- additional pro services or 3rd party implementation teams. Additionally, the customization ability allows a good admin and dev team with proper business acumen to really create a system that reflects the current processes within the organization.
ConsEase of customization and relative complexity of permissions can lead to users having more power than they should and accidentally or purposefully creating or changing forms and database components. Additionally pro services can be less than knowledgeable and may lead users down canned or bad practices.
Recommendations to other buyersAt the end of the day any ERP is only as strong as the process that derive the data being entered into it. That being said it will require a hard look into the organization which usually leads to re-structuring or firming up the current SOP. I would recommend really identifying all the current pitfalls in the SOP, see how they work in the ERP, and then design on that. Along with that I would pre-define success metrics and you can quantify as buy-in milestones to check on the health of the organization. Usually the kiss of death with NetSuite or and enterprise level software is ambiguity.
Source: SoftwareAdvice
April 21, 2015
Paul W.
IT Manager
Electrical/Electronic Manufacturing, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
September 12, 2017

“Netsuite Review”

OverallI do enjoy Netsuite but you have to be ready for the cost.
ProsNetsuite is a great product compared to a lot of ERP / CRM systems out there. Just the look and ease of use are very apparent. Most ERP systems look like an old access database program that looks a bit scary to the end user. Netsuite has also added several data centers to guarantee uptime. Netsuite is very customizable and your own company processes can be integrated into the system. They have a great API and integration capable system.
ConsIt is a very expensive system. That being said, you get what you pay for. The 24 hour support is based out of the Philippines last I heard and I have many people at my company cannot understand the support staff over the phone at all.
Reviewer Source 
Source: SoftwareAdvice
September 12, 2017
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Jeremy S.
Manager of Analytics, Customer Operations
Computer Software, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 31, 2017

“As good a view of the customer as our team enters”

OverallSupport can see what services is doing and vice versa. Finance can see both too.
ProsAutomation, sharing and collection of data about the customer experience all in one place. It is pretty easy to use if you take a little time to get familiar with it, but you have to make an effort to use to good capability. Its only as good as you put in; if your team doesn't record the interactions, then you don't have the data.
ConsAnalytics on notes are almost impossible and so much is hidden in the notes. The reports have some features while others are available in searches - and reports are difficult while searches are easy. Searching is limited to 3 step relationship, but that is supposed to come to five steps soon.
Reviewer Source 
Source: Capterra
December 31, 2017
Jeff L.
COO
Electrical/Electronic Manufacturing, Unspecified
Used the software for: 2+ years
Overall Rating
4.5/5
Ease of Use
4.5/5
Customer Service
4/5
Features
4.5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
April 25, 2015

“NetSuite review”

ProsAlthough a very comprehensive solution, NetSuite was actually fairly easy to implement. I believe we actually "broke the record" on the fastest conversion process from QuickBooks to NetSuite. Their implementation team was outstanding.
ConsThe supply chain portion of the product is not as strong as the CRM or Finance areas. There is one key report which I would have expected which does not exist, causing me to spend effort to bridge two reports together manually by transferring numbers. Additionally, compared to all the other teams within NetSuite I encountered, I was least impressed with the Education. They only took the time to instruct on very generic areas of the product and made no effort to understand even the basic changes we had made during implementation.
Recommendations to other buyersConduct a thorough diligence process. Understand the functionality that's most important to your business and ensure it meets the needs. There are many packages available, with strengths and weaknesses in various areas. Don't cut corners on pre-implementation planning - we did it quickly but comprehensively, enabling us to have a very successful cutover.
Source: SoftwareAdvice
April 25, 2015
Bob L.
Director of Financial Systems
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 12, 2019

“NetSuite day to day”

OverallIt's an awesome product, though does require a solid understanding of business requirements and experienced team to implement. They could use better documentation of certain process and modules, especially how they can sometimes interfer with each other.
ProsIt is a comprehensive tool that all provides users and admins great flexibility to automate tasks and workflows related to financial management
ConsIn trying to do everything for everyone, it can introduce extra complexities and inter-product conflicts that require work arounds.
Reviewer Source 
Source: Capterra
July 12, 2019
Jeffrey K.
Controller
Electrical/Electronic Manufacturing, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
June 7, 2017

“Fantastic ERP system”

OverallNetsuite has streamlined the accounting cycle so much that month end closing, that used to take a week, now takes a matter of minutes. Integration to our e-commerce platforms has enabled our shipping department to ship more orders in less time. Ability to import an "order file" allows us to automatically fulfill customer orders, that used to take 4-8 hours, in minutes. Netsuite has been a huge timesaver for our business.
ProsCloud based. Allows team to work from anywhere. Great integration with e-commerce Streamlined/Time Saver
ConsCost - annual increases will eventually outpace growth Inflexible - some functionality that should be included is not available.
Source: SoftwareAdvice
June 7, 2017
Wendy J.
Director of Operations
11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
2/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
November 11, 2016

“Better for a large company”

OverallThis product is really not appropriate for a smaller company. It's very expensive and needs a huge amount of expensive development work to really function for each business need. It does basically everything and it is a good tool for growth. You just need to be able to put the money into it to achieve your unique business functions. There are much less expensive solutions that are easier and more "out of the box" that simply require you to be in multiple solutions. This product is like a HUGE shallow lake, vast and broad in what it can do, but not very deep unless you bring in the heavy equipment to dig it out to your own specifications. If our company was larger and had the money, I would love NetSuite. Actually, I still do- we just weren't and aren't ready for it.
ProsEverything in one place, great list-based format, does amazing things- everything really. My favorite feature is the reporting and saved searches. Once you know how to do them, you can get literally any information about your company in a few clicks.
ConsDevelopment of the product is very, very expensive. It will do everything you need, for a price. A very high price.
Recommendations to other buyersMake sure that you understand that you will have to spend a lot of money to get this product to do everything you need, the way you need it. It will be amazing and wonderful and the very best thing, so long as you are able to make that investment. If you can't, you aren't ready for it.
Source: SoftwareAdvice
November 11, 2016
Morgan J.
Sales Director
Apparel & Fashion, 11-50 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: SoftwareAdvice
May 13, 2019

“Too Confusing and not Enough Help to Learn”

OverallThis was a poweful CRM to use. It kept records of calls, emails, conversations organized very easily and really helped my company to increase the efficiency of our customer outreach.
ProsWhat I loved about Netsuite is that it is completely malleable to your business and almost any possible use you could need it for. CRM, check. Customer database, check. If memory serves me correctly you can even potentially run your payroll and company accounting through it. It is a truly powerful software if used correctly and maximized.
ConsIt is WAY TOO CONFUSING to use for someone who does not have previous experience using it. When my company had NetSuite I literally had to be on the phone with a support rep or my account manager to train my team on how to use it. This is probably due to it's immense power, but still. It's also super expensive.
Reviewer Source 
Source: SoftwareAdvice
May 13, 2019
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Brian K.
IT Analyst
Outsourcing/Offshoring, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
February 27, 2018

“Excellent and Robust CRM”

ProsDoes it's job and does it well. Netsuite holds its place as an industry leader in CRM for a reason. Multifunctional and compatible with a host of different platforms. I have worked in a wide range of call center environments, all of which have made full use of the Netsuite platform.
ConsIndividual license costs can get expensive. Although well worth the cost you will want to make sure you have a way to manage your end user licenses.
Reviewer Source 
Source: Capterra
February 27, 2018
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Pete P.
Customer Success Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
May 4, 2018

“NetSuite is a decent CRM however it is not as user friendly as it should be. ”

OverallEnables all employees to access client data in real time. Good reporting tools and ability to automated email alerts on critical KPI's.
ProsCloud-based and SaaS capable for subscription based businesses. Nice reporting tools and live data for all company users.
ConsImporting of new records tedious, lack of duplication detects (one character off and you have a new record). Creating search reports not user friendly and limited.
Reviewer Source 
Source: Capterra
May 4, 2018
Michael T.
Director of Technology
Retail, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
2/5
Features
4/5
Value for Money
1/5
Likelihood to Recommend
1/10
Source: SoftwareAdvice
November 14, 2016

“The hidden costs add up”

OverallNetSuite is a very robust platform, and we have been able to consolidate virtually all of our business processes into a single system. However, the development costs associated with NetSuite are very high. We have discovered that most functionality requires a combination of add-on modules and custom software development, and our spending in NetSuite has been several times greater than anticipated. NetSuite is also not very user friendly, so we rely on extensive (and costly) support packages to get our questions answered. I've found that NetSuite is not very motivated to help their customers succeed unless there is a massive budget behind it. They want multi-million dollar contracts, so our small company does not get much attention.
ProsIncredibly versatile and robust.
ConsDifficult to use, obtuse interface. Nothing works out-of-the-box, and requires extensive development to add functionality. Requires lots of costly add-on modules to gain functionality we believed was included in the core package. Slow.
Recommendations to other buyersOnly consider NetSuite if you're over $5 million in revenue. Do extensive planning before beginning the migration. Don't trust the sales rep, and instead get help from a trainer before making the purchase. Attend SuiteWorld, the NetSuite conference - tons of valuable information here.
Source: SoftwareAdvice
November 14, 2016
Garrett H.
Forecasting and Inventory Control Coordinator
Unspecified
Used the software for: 2+ years
Overall Rating
4.5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
May 7, 2015

“Love Netsuite!”

ProsI like the visibility and the easily accessible information that NetSuite provides. If a customer calls with an inquiry and can provide only a few details, NetSuite offers so many tools that you can quickly take that piece of the puzzle and see the big picture.
ConsWhat I like least is the character limit for inputting serial numbers. Generally, we can only load 60-70 serial numbers at a time. Also, the amount time it takes for NetSuite to run the scripts and load the serial numbers is frustrating. If we are needing to fulfill or receive 1000+ serial numbers, it takes 10-15 minutes.
Recommendations to other buyersI would recommend spending some time learning how to generate reports and saved searches. With these tools, you can quickly access and export information. Being proficient with these tools will make you a very valuable asset to your company.
Source: SoftwareAdvice
May 7, 2015
Crystal B.
Accountant
Computer Software, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
April 23, 2015

“NetSuite CRM+ - Love the Dashboard”

ProsNetSuite is at the core of our customer relationship management, it supports our sales force and marketing, as well as customer support and order management. It is easily integrated with the core financial solution. NetSuite's flexibility and thoroughness are evident from the very start. The first thing I look at was the dashboard. NetSuite offers several pre-configured but customizable screen layouts designed for specific company roles. Employees can customize their dashboards. These are real-time dashboards that report and analyze the data in the system, helping company managers monitor, performance.
ConsWith NetSuite you cannot purchase individual modules.
Recommendations to other buyersNetSuite focuses on financial management but is much more sophisticated and flexible than what you find in entry-level accounting software.
Source: SoftwareAdvice
April 23, 2015
Brian N.
CEO
Philanthropy, 11-50 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: SoftwareAdvice
August 20, 2019

“A lot of features but confusing ”

ProsA lot of features, great training program
ConsConfusing on how to enter donors, sync the bank account and kids we help.
Reviewer Source 
Source: SoftwareAdvice
August 20, 2019
Brenda M.
Controller
Management Consulting, 201-500 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
4/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
4/10
Source: SoftwareAdvice
April 14, 2017

“Netsuite Review”

OverallBecause we use the revenue recognition module, the standard project costing reports are not accurate. It adds the deferred revenue reclassification entries made to the balance sheet account, unbilled receivables, as a cost when looking at the costs on the standard project costing reports. Entries posting to a balance sheet account are NOT costs. Supposedly, this is to be fixed in the first version update of 2017. I sure hope so!
ProsVery easy to do consolidated financial statements. Also very easy to slice and dice your financial information.
ConsProject costing reports are not accurate.
Source: SoftwareAdvice
April 14, 2017
Verified Reviewer
Program Development, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
2/5
Features
4/5
Value for Money
1/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
May 8, 2019

“Complex Product”

OverallOverall my experience was OK. As an admin without any training I found myself spending more time trying to figure out how features worked than actual work using.
ProsNetsuite has a ton of features that make the product very useful. CRM, Accounting, Orders, Purchase Orders, all located in one program and accessible on the cloud. I like how I can log in anywhere in case I need to work from home, or if I am out on site and need to look something up.
ConsThe software is very complex and there are many functions available. But figuring out how to use them is a different story. We stopped using Netsuite primarily because of the high cost, and we did not need all of the features or knew how to use them.
Reviewer Source 
Source: Capterra
May 8, 2019
Jaime C.
Inventory Planner/ CSR Manager
Wholesale, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 26, 2019

“The best software there is in today's world!!!!!!”

Prosit is very friendly user, it has so many functions that make the job very easy and the performance of the system itself is excellent and my favorite is how it can be used anywhere in the world and the help support is great tool.
ConsNothing that I can think of, all is been good so far
Reviewer Source 
Source: Capterra
April 26, 2019
Jim B.
Fulfillment
Management Consulting, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
July 24, 2018

“This has just the right amont of information and very easyto access information between departments”

ProsEasily share information between departments and easily access inventory. The range of information it can easily provide is impressive.
Consmy biggest complaint is that when checking multiple choice boxes you can't check the first and last with shift key and fill in all checks in range
Reviewer Source 
Source: SoftwareAdvice
July 24, 2018
Brenda M.
Controller
Consumer Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
November 13, 2018

“Netsuite”

ProsI like Netsuite's consolidation features. It is so easy to slice and dice our financial statement by selecting various drop downs.
ConsProject costing report that are out of the box. They do not seem to be accurate when using the revenue recognition module.
Reviewer Source 
Source: SoftwareAdvice
November 13, 2018
Katie M.
Accounting Lead
Computer Software, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
March 13, 2019

“all-in-one system Cloud system”

ProsAll-in-one system; able to access from anywhere; access to a lot of data through saved searches
ConsRuns slow sometimes; user interface for saved searches is good, but it sometimes makes it harder to get information desired
Reviewer Source 
Source: Capterra
March 13, 2019
Verified Reviewer
Consumer Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 16, 2018

“Easy to use and accessible anywhere”

ProsEasy to use and accessible anywhere by this tool. Check and access company stats and consumers info through this system easily using any internet connected device.
ConsSlowness and latency sometime other than that all good
Reviewer Source 
Source: Capterra
August 16, 2018
Laura S.
Executive Assistant
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: SoftwareAdvice
August 21, 2018

“Relatively seamless between modules”

ProsI liked the way you could move from module to module and find the information I was looking for with ease.
ConsHowever reporting was difficult and often I could not get all the information I needed in one place.
Reviewer Source 
Source: SoftwareAdvice
August 21, 2018
Penny C.
CFO
Retail, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
1/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
3/10
Source: SoftwareAdvice
November 14, 2016

“Capable of almost anything - as long as you have tens, maybe hundreds of thousands to spend on Development”

OverallWhat I love about Netsuite is the complex functionality available right in the software - but much of this functionality is costly to develop, or required the purchase of 3rd party add on software and often development then as well. I also love that everything is in one place - and there are a lot of complex function 3rd party add ons that you can use and work well. Our website, customer service, and fulfillment all integrate nicely - but the cost is prohibitive for a lot of things we have done and wish to do.
ProsVersatility and complex functionality available.
ConsEvery feature has to be added as a costly module, or a 3rd party app, or very costly custom development.
Recommendations to other buyersMake sure you know what you are getting into in regard to the cost of the functionality you want. $$$$ month per user is one thing, but if want anything aside from extreme basic, plan on tens or hundreds of thousands more in costs to make it work. Some of the simple functions available in QuickBooks Online - like reclassifying transactions in bulk - are not even in netsuite. :(
Source: SoftwareAdvice
November 14, 2016
Tobi S.
Management Consulting, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
February 24, 2015

“The Best Or Nothing”

ProsI like the flexibility and scalability! I really like the fact that I can login on any device and run my company. I'm no longer bound to the desk and can make informed critical decision as we drive the company into bigger and better opportunities.
ConseCommerce tables and formatting of our Branded Skin was challenging and a relatively out dated compared to other eComm channels today. That being said, I do highly value the fact that everything is tied together and eCommerce functionality is built in.
Recommendations to other buyersDon't look anywhere else. NS is the best (trust me, I've been there and done it with others and nothing comes close).
Source: SoftwareAdvice
February 24, 2015
Cory H.
Web Services Manager
Automotive, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
2/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
July 12, 2019

“NetSuite Review”

ProsVery robust full featured CRM solution.
ConsCustomizing the web store has to be done by a developer.
Reviewer Source 
Source: Capterra
July 12, 2019
Verified Reviewer
Computer Software, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
October 4, 2018

“NetSuite CRM”

OverallI've been able to track my opportunities and activities pretty well, which allowed me to be reminded of any activities or calls to make.
ProsIt is fairly easy to track your activities by Opportunity and Lead.
ConsIt took a little while to send an email off of a template.
Reviewer Source 
Source: Capterra
October 4, 2018
Pete H.
DEVELOPMENT
Philanthropy, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
2/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: SoftwareAdvice
November 7, 2017

“Not a great program for non-profits. Was dairl easy to access on a vpn.”

OverallNot sure this is as good as other Carl's for non-profits.
ProsSomewhat intuitive. Felt it had some features that were good Liked integration with Wealth Engine.
ConsCould never learn how to run reports. Not nearly as intuitive as many programs like Raisers Edge et al.
Reviewer Source 
Source: SoftwareAdvice
November 7, 2017
Ric D.
Custom Interface Specialist
Electrical/Electronic Manufacturing, Unspecified
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
2.5/5
Features
3/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
April 24, 2015

“NetSuite Business Solution”

ProsI like the fact the software is US based. The dashboard is capable of delivering a solid solution for most of your reporting needs. It has the ability to cover all your Sales and Support tracking with a reporting functionality that delivers an extra kick.
ConsWhile the reporting is extensive it does require some time investment to get the right report format as there are different methods of reporting in some cases you can find yourself getting close to what you want only to have to switch reporting methods.
Recommendations to other buyersFor the price this software delivers a solid list features and capabilities that is hard to pass up. The software support is less than perfect but this is not uncommon when trying to get help deploying a solution to your business needs.
Source: SoftwareAdvice
April 24, 2015
Maricar P.
Adobe Product Manager
Information Technology and Services, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
August 11, 2019

“CRM we need.”

ProsThis application CRM is one of we need specially for start up company. To lessen workload of sending email also it has a statistical report that can be
ConsHas minimal errors only. So easy to handle this kind of glitches
Reviewer Source 
Source: SoftwareAdvice
August 11, 2019
Jose V.
Product Manager
Primary/Secondary Education, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
July 26, 2018

“not for daily use ”

ProsThe access to the cloud and the flexibility of the work represented a great advantage, as well as the vision of the client and the transparency of the processes.
ConsIt is a little complex including for daily use, deepening is a bit difficult to follow the process and are difficult to classify the saved searches, that may be better with a simpler edition.
Reviewer Source 
Source: SoftwareAdvice
July 26, 2018
Hannah A.
Public Works Specialist
Government Administration, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 12, 2019

“NetSuite Review ”

ProsThe adaptability of the system to perform a variety of functions
ConsThe system is very complex and could have more offerings for in depth trainings
Reviewer Source 
Source: Capterra
July 12, 2019
Nathon C.
Accounting Supervisor
Computer Software, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
November 11, 2016

“Great Cloud Based Accounting Software ”

OverallWe have been using NetSuite for about 3 years now and we are very happy with our experience with the software. It has great out of the box functionality and we like the dashboards, reports, and transaction flow of the system. The customization ability is vast which is great for adding your own custom fields on transactions, reports, and forms. I would recommend this product to any business who is looking for a great value for their money.
ProsVery user friendly, great amount of customization ability, cloud based, Integrations with other software such as Concur, Avalara, Sales Force, etc.
ConsSome limitations with reports and not real intuitive when customizing reports.
Recommendations to other buyersOut of all the different options our there for Accounting/ERP software, I think NetSuite is one of the best and should be seriously considered.
Source: SoftwareAdvice
November 11, 2016
Thomas Z.
Staff Accountant
Computer Software, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
November 17, 2016

“Netsuite is a great ERP for complex, cross-functional accounting practices”

OverallNetsuite is a great product with intuitive functionality and nice design. Great for midto large companies looking for a comprehensive ERP that can be used with other departments to capture highly detailed data. Can be complex and timely to implement. Once ready, can see a quick return on investment
ProsUX, integration, workflow, out-of-box reporting
ConsCustom reporting, load times, cluttered workspaces
Recommendations to other buyersIf you are a mid to large company looking for a comprehensive ERP with cross-department collaboration and complex integrations, Netsuite can be a great choice. For a small to mid size company looking for a more "straight-forward" ERP with less complexity and cost, there may be better options. Overall, I think Netsuite is a very solid product and we have been more than happy with our experience with Netsuite as a whole.
Source: SoftwareAdvice
November 17, 2016
Daniel C.
Director of Operations
Telecommunications, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4.5/5
Customer Service
3/5
Features
4/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
March 30, 2016

“Product is great!”

ProsIt allows me access anywhere in the world. I can even use it on my mobile, great for when I'm traveling, working from home, or simply not in my office.
ConsWhen needing features or bug fixes, customer service and support can take a very long time to correct issues. I also can't stand the fact that I have to continuously change my password a few times a year.
Recommendations to other buyersSimilar to SAP, but fraction of the cost, and you can work remote.
Source: SoftwareAdvice
March 30, 2016
Tapan J.
Consultant
Computer Software, Unspecified
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
August 27, 2015

“NetSuite - Complete CRM”

ProsIt comes loaded with an integrated ecommerce applications which directly connects the website to the CRM. This application tracks the all the information about the customer visiting the website and upload the information in the CRM in an organized and meaningful manner. Being a cloud based solution, it can be accessed from any device anywhere in the world.
ConsIt does not come with industry specific variations which means that industry specific best practices are not pre loaded. Product updates cause issues most of the times and UI and flow is not intuitive
Recommendations to other buyersIf your business is a global one and there is a need to access complete customer information on the go, it is an ideal solution. But keep in mind that does not come configure for specific industry.
Source: SoftwareAdvice
August 27, 2015
Or C.
Philanthropy, Unspecified
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
2.5/5
Features
4/5
Likelihood to Recommend
6/10
Source: SoftwareAdvice
June 30, 2015

“JavaScript Based CRM”

ProsI love the idea of my supply chain being directly connected to my estore and my accounting department. But that's the issue, it's just an idea that I like. In practice, connecting all of these things in one system breeds complexity.
ConsThe professional services staff has proven to be less than helpful. We've spent countless hours and dollars to build/tweak functionality only to see it fail in production.
Recommendations to other buyersSpend more time looking at SalesForce. The complexity of NetSuite and the seemingly endless need for custom JavaScripts to do the simplest tasks remind me of how simple SalesForce actually is.
Source: SoftwareAdvice
June 30, 2015
Brian N.
CEO
Non-Profit Organization Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: SoftwareAdvice
May 6, 2019

“NetSuite for nonprofits ”

ProsA lot of information in one program. Great customer service and everyone is really nice in trying to help and the cohort classes are helpful.
ConsIt can be confusing to set up especially if you don't do a step correctly and a lot of time goes into setting it up.
Reviewer Source 
Source: SoftwareAdvice
May 6, 2019
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Ramon E. T.
Lecturer
Education Management, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 25, 2018

“A Perfect CRM”

ProsAs part of the marketing group, Netsuite is a life saver. It is now easier for me to keep track of our stocks, sales and even our marketing notes.
ConsI hope that Netsuite will allow multiple log-in in the near future.
Reviewer Source 
Source: Capterra
September 25, 2018
Colleen A.
Consultant
Philanthropy, Unspecified
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3.5/5
Features
3/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
June 1, 2016

“Comparatively, Netsuite is pretty good”

ProsIt is very easy to search and navigate. It also seems pretty easy to manipulate this CRM for our own needs.
ConsThere are times where silly things seem to be manual that shouldn't be.
Recommendations to other buyersBe sure to receive clear and thorough training on Netsuite. I think we struggle with this software not because it is a bad product, but because we do not know the product well enough.
Source: SoftwareAdvice
June 1, 2016
Eric M.
ERP/CRM Administrator
Electrical/Electronic Manufacturing, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
April 23, 2015

“Great Product and Continues to Get Better Each Release”

ProsUser Experience and having the ability to fully customize to meet our needs.
ConsPricing seems a little high. They get you on all of the "modules" that we think should be part of the base package.
Recommendations to other buyersNegotiate up front with cost, it'll save you every year to come afterwards. During Implementation, be sure to understand all the ramifications of each setting, some will bite you later if set wrong at the beginning.
Source: SoftwareAdvice
April 23, 2015
Paras A.
CEO
Hospitality, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
November 17, 2016

“Netsuite is a boon for e-commerce businesses”

OverallNetSuite CRM connects you with all of your clients and employees, even those located in other countries. The eCommerce application allows you to track customer activity on your website and automatically saves it into your CRM solution. The cloud-based program keeps your data secure on NetSuite's server, which you can access from any computer or mobile device, so you will always be connected to your clients, even if you are not at your desk. Eliminate manual bottlenecks and mistakes and speed up the order-to-cash process by creating a seamless flow from sales quote to approved order, successful order to fulfillment, and on-time invoicing to payment. NetSuite's order and billing management module integrates your sales, finance, and fulfillment operations. The result is improved quote accuracy, reduced billing errors, stronger revenue recognition processes, and more efficient fulfillment flow.
ProsDemand Planning Engine Gross Requirements Inquiry Supply Chain Intelligence with MRP
ConsPOS Store option should be available without purchasing a separate TP module for companies with multiple locations Customization costs too much
Source: SoftwareAdvice
November 17, 2016
Raajan M.
Director of Operations
Computer Software, Unspecified
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
1.5/5
Features
3.5/5
Value for Money
3.5/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
September 12, 2016

“NetSuite: The Love Hate Relationship”

ProsNetSuite provides easy to use drill downs on financials statements, and easy to build reporting wizards.
Consvery modularized, one workflow often requires multiple modules to be deployed.
Recommendations to other buyersIf your a growth company, play out your growth scenarios as best as possible. NetSuite is expensive and clunk to adapt as processes change.
Source: SoftwareAdvice
September 12, 2016