# Officetree Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Officetree the right Live Chat solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191795/Officetree/reviews --- Officetree 4.3 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Officetree Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews KO Kat O OwnerFurniture, 2 - 10 employeesUsed the software for: I used a free trial. “They keep telling me to reset my password and to try different browsers. “ April 28, 2022 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Javier J. Owner Sports Used the software for: Less than 6 months ### "First time user will recommend" October 13, 2021 5.0 Great experience from day one set up with easy cost efficient great service Pros Simple and easy to navigate simple to set up Cons I have no negative comments to share as of now Reason for choosing Officetree Like what I read and heard from day one Review Source SB Sparklyn B. CEO/Owner Automotive Used the software for: Less than 6 months ### "Great Customer Service and Easy to use" June 29, 2021 5.0 Although it started off rocky, Overall I’ve had a good experience. Mainly do to the customer service received. The fact that I can set up voicemails and able to identify the calls specifically for my business when they come into my phone. Officetree works great for my needs Pros Easy to use, Customer service responds quickly. After the free trial there were charges that I did not understand. I reached out to customer service and received a response that was unclear and frustrating. When I responded explaining that it didn’t make sense, \[SENSITIVE CONTENT\] jumped in to explain the billing thoroughly. I was unclear that each user cost an additional amount. Once that was explained I was able to make the proper decision for my business needs. Anytime I have a concern I receive a prompt response from customer service. My number was disconnected due to a change in my card that I forgot to update with Officetree, \[SENSITIVE CONTENT\] was able to get my number reconnected in the middle of the night within a few hours of my inquiry. Cons I would suggest that the billing be explained prior to being billed to prevent confusion. I also don’t like that we have to pay extra for each user. Review Source Misty D. President Executive Office Used the software for: Less than 6 months ### "Try it Right Now (zero risk with 7 day satisfaction guarantee) - False" April 8, 2021 1.0 Horrible Pros I didn't like anything with this service. Cons I immediately filed a ticket to close the account as I didn't like anything about it. They did respond but it was because they required for me to inform them specifically on what I didn't like. I responded that I didn't like the service and to cancel. That's when I get a notification that my bank account has been charged $50.00. No answer on their phone number so I put in another ticket and this is their response, "Hi. We understand you inquired about the $50 you paid for service credits with Officetree. That was a nonrefundable payment you made at the time of your order, as stated on the page where you entered your credit card number. Your order did not have any "trial" -- which we don't offer with our telephone service because we incur costs when we immediately purchase a number for a customer. We do, however, offer a guarantee to ensure that technically the number will work for your purposes. Even that requires you work with our technical team at least once to try to resolve any issue you are having, which did not occur in your case. Please understand your ordered a service from us which was provided. We cannot just "return" a service and we also have no record of any technical issues. Your service credit purchase can still be used for other Officetree servics. We offer 5 software applications to which you may subscribe with your same username. We hope this addresses your question. Have a nice day." Another ticket has been placed as they still haven't closed my account Review Source Response from Officetree.com April 5, 2022 Misty Delashaw: It appears you may have missed some of our communication and thus your review is very unfair to another company. You were fully refunded -- 100%. We did try to understand what you didn't like because most everyone loves our service and when someone does not, then we understandably ask about any missing features they desire. We are very responsive to our customers. In any event, you'll find you were promptly refunded on your credit card (even before we learned of your review). We hope you and the team at Strategic Assessment Solution Svcs (strategicsvcs.com) will update this review accordingly. OA Ofori A. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Very helpful and " October 4, 2021 5.0 Pros Incoming call feature with pre recorded message Cons I like the service I receive I don’t have anything bad to say about it Review Source KH Kristen H. business owner/operator Consumer Services Used the software for: I used a free trial ### "Easy and efficient, great customer support" December 31, 2021 5.0 I found that I have to listen to all messages and options when calling for support and to make sure and check my spam folder so I can be sure to see a response, they are timely if one knows where to look. Pros It was relatively easy to set up my account and have it functional within the first day. I signed up for digital business phone routing. I liked that I could pick out a local working number and have it routed to my personal cell phone and see who was calling. Cons The only thing that would make this better is visual text message routed to my phone in case someone wasn't comfortable leaving a voicemail. Reason for choosing Officetree Ease of use, trial, customizable options Review Source KO Kat O. Owner Furniture Used the software for: I used a free trial ### "Signed Up One Day - Username Not Available The Next" April 28, 2022 1.0 TERRIBLE. Access to my account is non-existent and they are not fixing it in a timely manner. Pros I haven't had a chance to try it out. I signed up for a business phone number, provided my bank card, and have not been able to sign in since. Cons I have had a ticket into them for over 24 hours, and time is money in business! They keep telling me to reset my password and to try different browsers. I am getting the run around. They acknowledge I have an account, but they are not FIXING my access to my account. Review Source Response from Officetree.com May 19, 2022 Dear BeachDecorStuff.com: We're sorry to hear you could not remember your password but there was nothing to "fix" and your issue was unrelated to our delivery of a great, instantly-working phone number and our prompt service, thereafter. We actually replied in your ticket within just 20 minutes. (Other providers can take 1-2 days to reply to tickets.) We showed you how to reset your password. We even reset it for you. Perhaps you missed some of our email replies. Please check your email junk folder. We even refunded you in full per your request, without delay. Nothing was wrong so we're surprised by your 1 star review which seems to be rather unfair of BeachDecorStuff.com. We provided a great phone service, offered immediate customer support and even refunded you in full. Others love our fast, 7 days / week support but we're sorry it was not right for you or that perhaps you missed our responses. AG Anthony G. Photographer Photography Used the software for: I used a free trial ### "New To Officetree" August 9, 2021 5.0 Pros Price and service is phenomenal the 7 days I tried it. Cons I'm unable to run billing myself. I would like to pay months in advance, but no option. Also needs a phone app. The web platform is a little sensitive Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Officetree Better bang for the buck. Review Source KM Kevin M. CEO Staffing and Recruiting Used the software for: Less than 6 months ### "Horrible Customer support and Scam like Practices" January 28, 2021 1.0 I signed up for Office Tree's free trial of their $25/mo plan and ended up getting charged for their most expensive plan of $50/mo. I tried calling their hotline, left voicemails, and even sent emails and no one returned my calls or tried to help me. I have 3 tickets open for months which no one has looked at. Now for some reason, I'm getting charged $100+ when they don't even have a plan that goes that high. I run a small company and we keep a close eye on our budget so to see random charges like this is not okay. This company scams you and offers zero billing and technical support. I would stay away. Pros I would not recommend this company. I suggest going with an established and reputable company Cons This company lies about a free trial. Zero customer support. I can't cancel my account so now I have to go through my bank. They keep charging me random amounts. Review Source Response from Officetree.com March 21, 2022 We believe this review to be fabricated. We have no customer with this name/profile. We are known for our lightning-fast support response times. And, we have billing and technical support available 7 days per week! Real customers of Officetree have written: "great customer service!" "best pricing" "customer service is outstanding" "I really appreciate the valuable customer service" "consider me as your loyal customer" SL Sandy L. Founder Environmental Services Used the software for: Less than 6 months ### "New to Office Tree and appreciate the customer service" July 2, 2021 4.0 I'll have more to say about the product itself but the customer service is what I'm extremely satisfied with and want to highlight. Pros I like the customer service best so far. I haven't dove into all the features yet but so far, \[SENSITIVE CONTENT\] has been super-responsive, helpful, and walks me through everything. Cons Nothing yet. I only received one phone call and because I wasn't notified on my cell that it was a business call, I answered my cell phone like a spammer was caller. You know "that" tone. Thankfully, \[SENSITIVE CONTENT\], helped me adjust the settings so my 833 number shows up so I can answer those calls cheerfully and professionally. Reason for choosing Officetree Pricing Review Source GS Greg S. GM Marketing and Advertising Used the software for: Less than 6 months ### "Great product! Great value!" February 27, 2022 5.0 Pros Extremely easy to configure. The team has been very pleased with Officetree. Great product, especial for the price! Cons I don't have any complaints right now. Would recommend! Review Source SP Sthaelle P. Ceo Apparel & Fashion Used the software for: I used a free trial ### "Small business " August 30, 2021 5.0 Pros Easy to setup, customer service is very efficient. Resolve my issue immediately Cons Not exactly just that you need to upgrade your plan to setup a text voice , as a small business I can't upgrade my plan yet Review Source NN Nicole N. Director of Operations Consumer Goods Used the software for: Less than 6 months ### "It’s easy to use" August 16, 2021 5.0 I have a business phone number that I can use on my cell phone Pros It’s very easy to use. And I can answer calls on my cell phone Cons Nothing. I haven’t found any cons. Yet. Review Source JB Janice B. Self-Employed Financial Services Used the software for: Less than 6 months ### "Very good inexpensive software" October 29, 2021 5.0 Overall, my experience with Officetree as been very positive. Pros I love the fact that it is so easy to use this software and that it is very inexpensive. I also appreciate how fast I am contacted back by a representative when I email them with an issue. Cons So far, I have had nothing that I dislike about the software. Review Source MB Michael B. Owner Facilities Services Used the software for: 6-12 months ### "They Are Great" September 24, 2021 5.0 Pros The Voice Messages and the call forwarding Cons nothing. It's been a great experience. Would recommend to anyone Review Source SB Shakita B. Manager, Operations Biotechnology Used the software for: Less than 6 months ### "Great, Affordable Product" September 3, 2021 5.0 Pros The ability to customize call routing rules. Cons I do not have any recommendations for approval at this time. Review Source LJ Latoya J. Administration Accounting Used the software for: Less than 6 months ### "Affordable for new start ups and small businesses" June 28, 2021 5.0 Pros Best office phone number platform and affordable for startups and small businesses. I 100% recommend for all your business needs even case management client work. Cons That my account was mixed up. However they resolved billing issues in the same day. Review Source Andy K. Andy Kubrin Marketing and Advertising Used the software for: Less than 6 months ### "Great options, great support" June 25, 2021 5.0 Officetree has been great. Pros Technical support peerless. File your requests through the dashboard, and you get a reply in minutes. Really helpful! Cons No negatives so far. Everything works fine. Reason for choosing Officetree Officetree offered the best price and options. It meets my needs. Review Source CO Candice O. President Design Used the software for: Less than 6 months ### "Great Customer Service!" September 27, 2021 5.0 Excellent Pros Affordable, easy to use, great customer service. Cons Everything was great, exactly what we needed. Review Source YC Yolanda C. CEO E-Learning Used the software for: Less than 6 months ### "Easy set up, Phone available right away" February 24, 2022 5.0 great Pros Easy use, call forwarding works great when out of the office. Cons payment upfront for whole year. Review Source kM kawana M. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Review" August 4, 2021 4.0 Still not using it to full capacity Pros 800 number choices seemed to be better with area codes in my state. Cons Payment and time before the number expires Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Accounting](https://www.capterra.com/accounting-software/)[Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.