--- title: "WebinarNinja Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WebinarNinja the right Webinar solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/191881/WebinarNinja/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- WebinarNinja 4.2 (203) [View alternatives](https://www.capterra.com/p/191881/WebinarNinja/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of WebinarNinja Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews TB Tony B Security ConsultantSecurity and Investigations, 51 - 200 employeesUsed the software for: I used a free trial. “We can also combine live presentations with prerecorded segments, which is useful when delivering recurring briefings or specialized security content.“ September 16, 2026 cs cl s ceoAlternative Medicine, Self-employedUsed the software for: I used a free trial. “AWFUL experience, they scammed me and debited my account“ December 21, 2024 Mandeep Singh S Sr SEO ExecutiveMarketing and Advertising, 201 - 500 employeesUsed the software for: 1-2 years. “The ability to host different types of webinars – live, automated, series, and hybrid – gives me the flexibility I need to match any event format I dream up. Plus, the integrated email system simplifies my life by keeping attendees informed and engaged, all from one platform.“ April 24, 2024 Craige H OwnerManagement Consulting, 2 - 10 employeesUsed the software for: Less than 6 months. “despite they don't charge extra fees, the steep jump in pricing can be discouraging for small businesses on a budget.“ December 24, 2022 CM Clement M Production OfficerMedia Production, 11 - 50 employeesUsed the software for: More than 2 years. “It's pricing is also affordable to small and medium businesses and organisations.“ April 28, 2026 MR Matt R FounderMusic, 2 - 10 employeesUsed the software for: More than 2 years. “While the interface and functionality are definitely lacking, the real coup de grace for this webinar software is that they are constantly losing your replays. And since the post-webinar email sequences are based on the correct processing of a replay, these emails never actually go out, costing you potentially $1,000s in sales.“ January 30, 2021 JC Jared C Marketing SpecialistMachinery, 10,001+ employeesUsed the software for: More than 2 years. “I really like the features that WebinarNinja has, since it makes it easy for the interaction in the webinars to be professional and we have every detail covered when we want to cover an important point in the webinars, it is very easy to configure.“ August 26, 2023 SA Shilan A Owner and CEO Mental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “As the presenter, if you try to enter the studio 1 second after the time of the scheduled webinar, or something goes wrong with the internet and you have to enter the software again, the system blocks you out, while the viewers can still enter. “ November 30, 2020 ## Showing most helpful reviews Showing 1-25 of 203 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tony B. Security Consultant Used the software for: I used a free trial ### "Our marketing team finally has a webinar platform that keeps up with us" September 18, 2026 5.0 The platform is straightforward enough for new team members to learn quickly, which is valuable when we are coordinating multiple briefings and client-facing sessions. Support is also available when needed. For organisations that regularly conduct professional risk briefings, stakeholder sessions, or security-focused webinars, it provides a practical way to manage the entire event process. Pros We regularly run briefings and webinars for clients and internal stakeholders covering evolving risks, from geopolitical developments and cyber threats to security and operational concerns. This platform makes the process much easier to manage. Automated registration confirmations, reminders, and follow-ups run without requiring constant manual coordination. We can also combine live presentations with prerecorded segments, which is useful when delivering recurring briefings or specialized security content. The built-in registration pages have also reduced our reliance on separate landing-page tools. For larger sessions, the Q&A upvoting feature helps us identify the questions and concerns that matter most to participants, making discussions more focused and relevant. Cons Recorded webinar editing still needs to be handled outside the platform. Having basic editing capabilities built in would make the overall workflow more complete. Review Source CA Clement A. Production Officer Used the software for: 3-5 years ### "A flexible and effective webinar software " April 29, 2026 4.0 I have had an awesome experience with WebinarNinja as a production officer in a media production industry. The software has made possible for us to organise virtual events and conferences and record sessions. Pros We use WebinarNinja as our online webinar solution. The software allows us to engage with our audiences in different parts of the world friction free. It allows live streaming, screen sharing and real-time social media broadcasting. What I like most about WebinarNinja is its ease of use. The software does not require any form of training to implement. It's pricing is also affordable to small and medium businesses and organisations. Cons I am a long time user of the software and honestly speaking, the product is flawless. Customer support services are always ready to help. I have nothing against the software. Review Source Paul L. Chairman Used the software for: 3-5 years ### "Tech that has stood the test of time" October 28, 2021 5.0 I've been with WebinarNinja for more than six years (May 2015) and have tried many platforms before and since. This product has stood the test of time and keeps getting better. The company engagement with their client base is exceptional and has always been that way. Coupled with a tech solution that works and it is a wining formula Pros The many different formats of automated, live and hybrid webinars provides a perfect toolbox for hosting and delivering content to people at different stages of your flywheel. Cons There is already a lot of integration, nonetheless (and I'm being pedantic) I'd like to see more integration options... yes I know that's why there are things like Zapier but then I would like to see the functionality provided through that connector expanded. Review Source R Reviewer Principle Used the software for: 1-3 years ### "There are so many things I like about WN, but ultimately, I don't think I can use it." September 30, 2019 4.0 Overall, I had a good experience with the interface and those who work at WN. Good customer service goes a long long way, so I won't just walk away. I got my WN account through an AppSumo deal and it's for life, so I will most definitely try it again and see what happens as they continue to develop and update it. But for now, I'm going to try other options. Pros The support is excellent. Really responsive and they go out of their way to answer questions, help with updates and anything you need. Even when I've asked about features they don't yet have, they listen and take it seriously for potentially adding to the functionality. I also love that all pre and post webinar e-mails are set and ready to go. No extra work on my part. And the integrations work well and seamlessly. Cons It's a bit clunky to use and the audio and video pop in and out. It seems to be a glitch that appears differently for different users and admin. The signup page templates aren't as robust as I need them to be. I want to add a checkbox for my GDPR sign up, but right now I can't. There is GDPR option requiring users to check a few boxes. I think this probably turns users away. Which is fine if they're in the EU. But most of my clients are in the US and don't need that level of approval. I contacted WN about adding GDPR optional by webinar and they said they'd discuss it with the development team. I appreciated their response, but all these issues mean I won't be able to use WN for all my webinars and so I'm lookinig for another option.. Review Source Clio S. ceo Used the software for: I used a free trial ### "THE MOST UNPROFESSIONAL AND SCAMMING PLATORM" January 3, 2025 1.0 AWFUL experience, they scammed me and debited my account Pros the worst experience, they are scammers. Cons THEY DEBITED MY ACCOUNT WHEN I NEVER USED IT. EXTREMELY UNPROFESSIONAL - SCAM Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Great price for an easy to use webinar software with customizable emails" January 22, 2021 5.0 Always a great experience. My students like the platform for learning - both live webinars and recorded. Accessing the replays is easy. Customer service is very helpful and responds quickly. I never feel like a "number." Plus the \[SENSITIVE CONTENT HIDDEN\] of Webinar Ninja teaches regular classes on how to succeed with webinars. So you feel a bit like you know him because he's teaching you, live, how to use his software. Fun experience! Pros I like that I can customize all the follow-up emails (directly within Webinar Ninja) after someone signs up for a webinar. I find it an easy software to use and it had features that compare to more expensive software, for a reasonable price. Cons The only thing I'd change is to allow an image in the "Offer" section below the webinar video. Right now they offer a button and plenty of space for texts and links. But when I'm selling my online course at the end of a webinar, I think an image of the course would go a long way towards sales. I've heard this is coming, though! Review Source R Reviewer Owner Used the software for: 3-5 years ### "Best Value For Our Webinar Needs" April 1, 2020 5.0 Overall I'm extremely pleased with WebinarNinja. They offer all of the services and features my business needs at an affordable price. Pros My business has used WebinarNinja for a little over two years now. I've tried just about all options for doing webinars and WebinarNinja is the only one that supports all or our needs. One of the biggest things we needed was the ability to play video over a webinar and WebinarNinja handles that like a champ. Cons Sometimes navigation inside the backend is a little confusing but they have an extensive knowledge base that has lots of step by step on how to do most all things. Review Source Leland B. Owner/Operator Used the software for: 3-5 years ### "I've been involved with webinar software for almost a decade and WebinarNinja is growing up!" October 7, 2019 4.0 I love what the team has put together and their customer service is bar none. Representative is always out teaching others how to use the system, which is definitely a plus for the rookies. I just haven't had the time to use it much since my purchase of the lifetime package when WebinarNinja was first announced in beta! I'll be using this software for years to come! Can't wait to see what else they add as features in the future! Pros \- Presents Very Professionally with great follow-up features - Ability to do LIVE, Evergreen or Hybrid webinars - Ease of Use Cons \- Could use a few more integrations - Duplicating the Webinar didn't duplicate the offers attached to the webinar (is this fixed?) - Had some glitchy live streaming issues between desktop sharing and camera (fixed?) Review Source Darren W. Company Director Used the software for: Less than 1 year ### "Great Introductory Webinar Software with Friendly Help" August 29, 2019 4.0 This was the first time I had created and hosted global webinars with a host in another country. The help and guides to get started and get the most out of the software was really helpful as was the customer service who offered to jump on a call to assist or review a test webinar for quality purposes. I did manage to launch a global webinar but seriously under estimated the amount of work needed. I wanted to do more but need to allow a lot more time to plan them out. Pros Customer service is fantastic and there's loads of help and support guides to get started easily. Cons There were a couple of times the sound was tricky to manage using a USB microphone on a Mac as it cut the sound out. The internet connection seemed to affect the delay and sound quality randomly which made it difficult to setup a webinar. I had to manually connect to my router even though have fast speed internet wifi. I think what might help users in the future is some indicators to let the user know if wifi signal is weak or explaining how to connect equipment such as mics. Review Source Craige H. Owner Used the software for: Less than 1 year ### "Decent all in one solution for service providers" January 4, 2023 5.0 Decent application, would use again and does the job especially if your audience is small but you want a quality experience Pros Decent free trial and lower cost option to start. You can grow with the platform's pricing as your audience grows. Cons despite they don't charge extra fees, the steep jump in pricing can be discouraging for small businesses on a budget. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "WebinarNinja - Schedule your first webinar in less than 5 minutes" September 20, 2020 5.0 WebinarNinja allowed us to get our webinars off the ground quickly. They have fantastic customer support - responsive, and they follow up to make sure that your issue has been resolved. We're planning to use WebinarNinja for a long time. Pros WebinarNinja gets you started with webinars quickly. They have all the email sequences created. All you need to do is set the webinar information, and you're good to go. Then, as you have time, you can customize all the emails, registration page, and thank you page. The best part of this software is the initial set-up time is less than 5 minutes. Cons I'm having trouble thinking of what I like least about this software. They've designed it so that you can use your webinars as a marketing tool. Review Source R Reviewer Marketing Specialist Used the software for: 3-5 years ### "It has unique details to have a better webinar experience." August 29, 2023 5.0 We have been using WebinarNinja to run highly successful webinars for our clients, it is a low cost but very beneficial product to keep clients informed, our clients are happy that we provide timely and accurate information. The setup is very easy to do, we all quickly adapted to this software and improved lead capture. Pros I really like the features that WebinarNinja has, since it makes it easy for the interaction in the webinars to be professional and we have every detail covered when we want to cover an important point in the webinars, it is very easy to configure. It has a very attentive technical support team and is very committed to solving our doubts, communication is stable, the image is not distorted, it is an ideal software for my work area. Cons I don't really have any complaints or issues that have persisted for long periods of time as the support team always works on time and tries to resolve issues quickly. Review Source Shilan A. Owner and CEO Used the software for: Less than 1 year ### "Horrible costumer support, disastrous bugs " December 3, 2020 2.0 I have had the most horrible customer support experience with Webinarninja. They answer all sweet and nice but many times with no solution, asking to wait while they check better. But the worst was my last webinar. I had an upcoming webinar for 1700 subscriptions, I upgraded my plan to the max, 1000 viewers, many hours before the webinar. But when the webinar started and people started to complain I realised that, there was a bug and I was not upgraded. I asked for emergency help in the chat, took them 30 min to answer and were not able to help. Trying to save the webinar, I changed my plan many, my credit card got charged but the system did not work. I finished the webinar with 300 viewers and 700 angry ones that were not able to enter the webinar. I asked for an explanation and my money back in the chat. With a conversation that took more than a month, with different people, all asking the same questions over and over, without checking what has happened till they took over. The explanation was the same as well, such as "you can't have more people than your subscription" "you should upgrade to have more capacity". After 14 days the "manager" started talking to me which was even worse than the rest, she repeated all that the others said. Never accepted to do a refund of course. She offered me 1 free month while the previous person had offered me 2 months, and I hadn't accepted. Pros The software is user friendly and it's easy to learn. Cons There are some crucial bugs in the software. - As the presenter, if you try to enter the studio 1 second after the time of the scheduled webinar, or something goes wrong with the internet and you have to enter the software again, the system blocks you out, while the viewers can still enter. So, you simply can't present, can't talk to people saying that you can't enter even, and you cant make a new webinar link while the time of the current webinar is not finished. - Issues and bugs with uploading cover image. - Issues with statistical analysis. Not all my webinars show the numbers. - changing plan of the subscription might get blocked somehow, and you need help to resolve it. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Over Promised and Under Delivered!" October 13, 2020 1.0 The issues I have experienced have STUMPED the tech developers? really? this has taken 3 days to try to figure out? Oh, and by the way, they have a NO REFUND POLICY. Yup! As I said, Over Promised and Under Delivered on EVERY level. No resolution and No refund. What a way to run a company. Stay away. Pros I was looking for an all in one webinar platform for my business. I had done my research and was happy to move forward with the yearly purchase price of $468.00 on September 4th, 2020. I paid immediately and in full to get access to the templates and bonuses and offers, so I waived the trial period. What a mistake. I have had nothing but unresolved issues for the last 3 weeks. Cons My first LIVE webinar was set. Let's start with the link to the webinar-for many folks it did not work and they received an error message. I was told it was THEIR browser and to have them try the link in an incognito window-it worked, but how many people did I lost to that? During multiple LIVE tests which were private-the camera, microphone or screen crapped out one by one or not at all on different tests. I was told in the CHAT-no phone number only a CHAT or BOT.....It was my internet...This had NEVER HAPPENED. Yeah, right. After multiple tests with a tech person on the test to see the issues-the screen went dark. They'll work on it. The day of the LIVE webinar, I asked a tech (the chat window took 4 minutes to load each time I went in from the number of times and issues I had try to address). The worst that could happen-DID. I was LIVE and within 2 minutes my camera crapped out. My microphone was not working and the screen went blank. BLANK>the tech asked me to restart the webinar-so after apologizing I did. The same issues continued throughout the 48 minutes. THIS WAS A COMPLETE TECHNICAL DISASTER. The replay was there in all of it malfunctioning glory. Everyone apologized. This has never happened. Yeah right. It has taken more than 48 hours and chats to find out that all of the background noise, microphone and screen issues MAY be due to "packet issues and bit rate loss"-WHAT? they have to reach out to another developer to see if they can fix it. This is day 3. Review Source Allura Janet A. Owner Used the software for: 3-5 years ### "Webinar Ninja allows even tech challenged me to create webinars" October 17, 2019 5.0 I created an internet show with this. The software helped me wrap it up in a neat package, making access to it easy for my viewers. Since then I've done a few live webinars. It let me upload slides and have a chat window. Any shortfall in my experience, I put down to my own tech challenges, but the software and the team help me get past those to make it look like I know what I'm doing with it! Pros That I was able to actually get it done and come out with a product that worked! The customer service team helped me so much when I got started a few years ago and they are always there for me. With your help I learned to upload videos, do a live webinar and use the chat feature. I've been able to keep track of who attends my events's, etc. The software walks you through the process and it's easy to follow. I haven't used it for a while, but I know that when I get back to it soon that I'll be able to pick up where I left off. Cons When I started, it was all a puzzle. The instructions were clear, but I still got confused. The confusion was not Webinar Ninja's fault, but customer service happily helped me figure out what I needed to do. I didn't particularly like that my viewers had to sign in a couple of times, but that may have already been worked out. Review Source R Reviewer Founder & President Used the software for: Less than 1 year ### "It's "stupid simple" to use!" September 19, 2019 4.0 We use W/N for two things: 1. To present free webinars; these are a key component of our marketing program, allowing us to build awareness for our firm, position us as subject matter experts and generate sales leads. 2. To present paid online workshops; events that take place over a 3-week period, with participants logging in intermittently W/N has been great for both! Pros Setting up and getting going could truly not be any easier or any faster. They've made it really easy. Cons There are two issues, though neither are really big problems: 1. When doing a paid online event, it would be nice to have different ticket pricing levels (e.g. early bird discounts, etc.). 2. A webinar has to be viewed and listened to through a participants computer/phone. Every once in a while, someone will want to "call in" and that option does not exist. Review Source R Reviewer Founder Used the software for: 3-5 years ### "Webinar Ninja: The Webinar Software that Costs You Money" February 2, 2021 1.0 If I didn't purchase this software on a one-time purchase sale, I would have switched WAY faster. Please, spend just a little more and find an alternative to this dysfunctional and unhelpful webinar software. Pros The chat feature is more fun that other similar products I've used. Cons While the interface and functionality are definitely lacking, the real coup de grace for this webinar software is that they are constantly losing your replays. And since the post-webinar email sequences are based on the correct processing of a replay, these emails never actually go out, costing you potentially $1,000s in sales. Additionally, when you try to reach out to support, they often take over a day to find and process your replay manually, which is often too little too late. Review Source VR Verified Reviewer Member Services Coordinator Used the software for: 1-3 years ### "Motivated creators" September 26, 2019 4.0 Easy to create/schedule and push out notifications for webinars. Very easy to use as the presenter and you can have someone take temporary stage with you. Pros I love the creativity and customer service of the Webinar Ninja creators. They also hold frequent webinars to help push out their new fixes/add-ins. Very helpful. Cons Would like ease of use with multiple hosts. Sometimes you want a co-host to be on screen at the same time...I believe that isn't possible at this time. (looking into it) Review Source Brandon U. CEO Used the software for: 3-5 years ### "The best value and continually improving" July 16, 2019 5.0 I had used a number of other solutions before WebinarNinja. It was the best I found for the price and features. Pros WebinarNinja offers overall ease-of-use and is more affordable than other platforms. Cons There is not an option to delete test webinars though this is a planned update in 2019. Review Source R Reviewer Owner Used the software for: 3-5 years ### "WebinarNinja: Ninja or not quite?" September 30, 2019 4.0 Overall WebinarNinja has been a great company to work with. I find value in their product. They have been fairly responsive to my concerns and assure me that they are looking at them for future releases. Pros When I found this software I was looking for a browser-based webcast system. This product fits the bill. I like that fact that they are constantly working on improving the product, and it has come a long way. I like the versatility in the options for different types of webinars. Cons The biggest con for me is that in previous versions I was able to embed Vimeo videos in the automated webinars, with the newer versions I am limited to YouTube-hosted videos or the videos of webinars recorded by WebinarNinja. I do not like hosting my videos on YouTube. The other main issue is that I have had many scammers registering for my webinars, repeatedly with no way to eliminate that problem. Review Source VR Verified Reviewer Business Development Manager, Software Used the software for: Less than 1 year ### "Going in the right direction" July 5, 2019 3.0 I was sad to stop using Webinar Ninja as overall it met a lot of my expectations. Unfortunately I have a specific requirement for very HQ screen sharing, and this platform could not deliver that. However, for power point style broadcasts, it would be fine. Pros Webinar Ninja support is first class with attentive and helpful responses. Cons My requirement was for very high quality screen sharing and unfortunately it was not possible with this product. Review Source Barbara C. Time Management Strategist, Stress Management Practitioner Used the software for: 3-5 years ### "Automations matched with style" July 5, 2019 5.0 Excellent customer service and variety of resource. Pros I love that I can create beautiful stylised landing pages along with automated email reminders. The operating system is easy to use and I love the pre-planning I can do including polls and offers that I can turn on throughout my presentation. Cons I can not create custom questions in the registration process. I deliver online training for the government and there is strict criteria for them to be eligible. Without this, I have to use a third party (Eventbrite) to manage registrations first. :( Would like if you could just hit button for recurring evergreen webinars for routine repeats (e.g. every tuesday at 10am) for a determined time frame (e.g. 10 times or until this date). Review Source Verified Reviewer Co-Founder Used the software for: 3-5 years ### "Continuing to get better as a platform" August 13, 2019 4.0 At first the software had issues, but with newer versions it continues to get better. There are still a few issues which keep it from being my go-to webinar platform, but I have faith that they will continue to improve it. Pros Webinar Ninja is extremely easy to use and get setup. Their 'green room' style feature to check that things are working as they should is great. Also the way they log questions live on the webinar I would consider the best implementation of QnA of any of the platforms I have tried. Cons At times there have been tech issues which are incredibly stressful to have when you have many people waiting to watch you go live, only to see you fighting to get the software working. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Quick and Easy" December 9, 2020 5.0 Webinar Ninja has been adding features throughout my time (2+ years) with them and I appreciate their communication and the fact they help me, help my clients. Pros Integrates seamlessly with my CRM, Easy to set up and start, and support articles are comprehensive and support chat is helpful when needed. I am not tech proficient and I was able to host live webinars with ease and swiftness. Cons Because, I rarely use technology, I don't have a list of cons. This does what I need it to do. Review Source R Reviewer Landscape Architect Used the software for: 1-3 years ### "I wish I could use Webinar Ninja more often." October 7, 2019 5.0 I was using it for something it really wasn't designed for: meetings. I'd have folks sig in as co-hosts and then hold design review meetings for landscape design projects. I had wanted to also use it to sell on-line courses on landscaping/gardening, but jumped the gun a bit in not realizing how long it would take to get a product ready for sale. Pros Great to send out branded invites to other "co-hosts" for meetings, and really good interface if everyone is using Chrome. Easy to use, somewhat easy to link with Convert Kit. Cons If folks were trying to use other browsers it sometimes didn't work so well. Also, it's a two-part sign in for folks having to join first and then "enter the studio". Review Source Similar Products Featured