# Page 2 | WebinarNinja Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is WebinarNinja the right Webinar solution for you? Explore 202 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191881/WebinarNinja/reviews --- WebinarNinja 4.2 (202) [View alternatives](https://www.capterra.com/p/191881/WebinarNinja/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of WebinarNinja ## Showing most helpful reviews Showing 26-50 of 202 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Claudia H. Brand Strategist Management Consulting Used the software for: 2+ years ### "Nie wieder!" January 31, 2025 1.0 Ich habe das Unternehmen als unprofessionell und wenig kundenfreundlich empfunden. Die Krönung war, dass sie über den Jahreswechsel einfach meinen Zugang entfernt haben. Der Support antwortet entweder zögerlich oder gar nicht. Sie haben meinen Lifetime-Account auf kostenfrei heruntergestuft, ohne mich zu informieren. Jetzt bekomme ich keine Antwort mehr. Pros Ich habe keine gefunden. Ein absoluter Fehlkauf. Cons 1\. Schlechter Service insbesondere während der Übernahme 2. Zugang einfach entfernt, obwohl ich einen Lifetime-Account hatte 3. Automatisierte Webinare sind immer wieder verschwunden. Review Source Response from WebinarNinja April 15, 2025 We understand your frustration, and we truly apologize for the disruption caused by the change in ownership and the discontinuation of the lifetime deal. We know this wasn't what you signed up for, and it's understandable that you feel let down. The original company honored the lifetime deal throughout its ownership until it ceased operations. When we acquired WebinarNinja, we acquired the platform but not the previous company's obligations, including the lifetime deal. Continuing the deal indefinitely wasn't financially sustainable for us as a new business. However, we did our best to soften the impact by providing many months of free service and a significantly discounted upgrade option, which most lifetime deal users accepted. We value your feedback and are committed to providing a great platform and excellent service to all our users. If you'd like to discuss this further, please don't hesitate to contact us at support@proprofs.com. JK Justin K. Freelancer Marketing and Advertising Used the software for: Less than 6 months ### "Stealing money from users" August 20, 2023 1.0 Terrible, dishonest and disgusting customer service. Pros Stole 100$ from me. Avoid this company.WebinarNinja is stealing money from people who sign up to their free trial. I signed up to the free trial. They intentionally do not send you emails letting you know when your free trial comes to an end in the hopes that you'll forget to cancel.Then, when you reach out to them, they tell you that you need to cancel your membership before refunding. I cancelled, then they refused to provide a refund stating that according to their terms and conditions, they cannot refund.This is a complete scam. I notified them about my refund request 21 minutes after seeing I got charged. They can see in my account that I didn't use their tool. They're using the lazy excuse that they are "unable" to issue a refund, despite any provider being able to log into their payment gateway like Stripe and issue a refund. They're absolutely lying and stealing and it's pathetic.I can understand that some users sign up for a month, use the tool for 29 days and get lots of value from it, then claim a refund. That's not right and I wouldn't expect a refund in that situation either, but I emailed them 21 minutes after being charged for the month and never used their tool.They now won't respond to my emails either.I have screenshots of all evidence and claims in this statement and am willing to provide them upon request.Avoid WebinarNinja - absolutely dishonest and unprofessional company that's stealing money from people. Cons They're stealing money from their users by duping them into free trials that auto charge you and then don't refund if you forgot to cancel by citing fake, lazy, and unprofessional reasons for why they can't refund you just so they can keep and steal your money. Review Source Response from WebinarNinja August 22, 2023 Hi Justin, This is the second trial you've had with us, you were issued a refund in 2019 when you signed up for a trial then with a different email. - We send a reminder to everyone on trial 2 days before the trial is up to let them know trial is ending. - We respond to every message in support. - We offer a service with it's own costs to operate. Hence we charge a subscription fee to that service - how that is "stealing?" There is no locked-in fee, people can cancel at anytime, just like Netflix. - People can cancel inside their account without even contacting support. The free trial works as expected, as advertised - full use of the plan for free for 14 days. From one small business to another, calling a business a scam and saying that we are "stealing" can be very harmful, especially when the accusations are not truthful. I'm sorry that you were not able to find our app of use the second time around. Nicole Baldinu co-founder & COO WebinarNinja JC Jared C. Marketing Specialist Machinery Used the software for: 2+ years ### "It has unique details to have a better webinar experience." August 26, 2023 5.0 We have been using WebinarNinja to run highly successful webinars for our clients, it is a low cost but very beneficial product to keep clients informed, our clients are happy that we provide timely and accurate information. The setup is very easy to do, we all quickly adapted to this software and improved lead capture. Pros I really like the features that WebinarNinja has, since it makes it easy for the interaction in the webinars to be professional and we have every detail covered when we want to cover an important point in the webinars, it is very easy to configure. It has a very attentive technical support team and is very committed to solving our doubts, communication is stable, the image is not distorted, it is an ideal software for my work area. Cons I don't really have any complaints or issues that have persisted for long periods of time as the support team always works on time and tries to resolve issues quickly. Review Source Response from WebinarNinja September 27, 2023 Thanks for sharing your experience Jared! Really pleased to here that the support team has always been helpful to you and that you've gotten lots of value from the app! Awesome to hear that your lead capture has improved too - good stuff! Emer C. Web Developer & UX designer Professional Training & Coaching Used the software for: 2+ years ### "One of the easiest to use webinar platforms out there for both sides." July 10, 2019 4.0 Webinars are a fantastic tool for any business to build their relationships with potential and existing clients. In particular, the ease of use for users to join the webinar without having to download and setup on their side is one of my biggest attractions, that along with how easy and fast is it to setup a webinar with the backup of their super support team means I recommend this to my clients too. Pros \* It is really fast to setup a webinar with webinar ninja and what attracted me to it the most is the fact there is no install on the users side unlike the likes of GoToWebinar, Zoom etc. \* Comes with landing pages and has it's own webinar directory. \* Live, evergreen and combo webinars available as well as series. \* It has all the functionality you need for your business, including offers, polls and easy to understand stats. \* I can play YouTube videos etc too in my presentation. \* Their chat support is fantastic and fast. I always feel like I have been given more the enough time to answer all my questions, even if it isn't the question I started with. \* They give regular trainings to help with building your own webinars. \* Email sequence is standard and yes to edit accordingly. \* I have always had positive feedback after my webinars. Cons These are small things that are more I'd like to have. \* Polls all get shown together (as far as happened to me). Would be fantastic to be able to switch them on like the offers. \* I would love an on demand evergreen option, I think this is coming soon though. There is evergreen with set time and date already. \* I have had problems with running my presentation directly from powerpoint so now I just upload the slides. This is in pdf so any animation is gone. I just create extra slides to get around this though. Review Source Response from WebinarNinja July 15, 2019 Hi Emer! Thank you for the great and detailed feedback! So happy to know you've been enjoying the app over the last two years. You probably have seen that we're always making improvements so some of those 'nice-to-haves' you mention are already in development and the others are on our roadmap for future development. It's helpful to hear honest feedback from members like you so we can continue to get better. :) Cheers! Nicole Baldinu Co-Founder & COO VR Verified Reviewer VP of Customer Intelligence | SEO & Ad Investment Campaigns Marketing and Advertising Used the software for: 2+ years ### "Dissappointed long-time user" April 9, 2020 3.0 I've been using WebinarNinja for over two years, helping clients to set up the platform and manage their webinars. Their platform is really easy to use and the price is super low compared to competitors. If you would've asked me to review it two weeks ago, I would've given it 5 stars. However, I had a REALLY BAD experience with them that almost made me lose a client. We set up a webinar for this client and on the day of the event, with 400 PEOPLE connected, the platform went down and had a ton of glitches. The sound was awful, we couldn't enter the studio. Everything that could've gone wrong, went wrong. We desperately tried to speak to customer service but they take hours to respond, supposedly because of COVID-19-related delays. We wrote to them via Instagram DM and they responded that they were doing an upgrade to their system and something went wrong. (I received this answer ONE HOUR AFTER the start time of my event). Anyway, we managed to get the webinar going but it wasn't a pleasurable experience for anyone involved. The replay video was useless (a lot of audio issues). I had to pay a video editor to salvage the best bits. They never sent an email saying that they were doing maintenance to their system. They never really fixed the problem. We tried doing a test webinar with them and our client, to see if we could continue using the service in the future, but it still had a lot of audio and connection issues. We're now using Zoom. Pros It's super cheap compared to other competitors. With a standard plan you can do almost as much as with a Zoom plan, at a quarter of the cost. It's easy to use. It has the option to embed the registration form on your landing pages and redirect the subscribers to your own thank you page, so you can basically customize everything and install Facebook tracking pixels like you would've normally do. Cons The audio is not the best. The presentation upload process is super glitchy, if your presentation is a little heavy, it will take DAYS to upload it to WebinarNinja. Sometimes it stops working but it never gives you an error, so you think it's uploading but it really isn't. The customer service is non-existent. I filled out a form two weeks ago and I'm still waiting for a reply (I'm a paying customer, not a trial user). Alternatives considered [WebinarJam](https://www.capterra.com/p/165878/Webinar-Jam/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing WebinarNinja Price and features. Review Source Response from WebinarNinja April 28, 2020 Hello! Nicole here. I want to firstly say how very sorry I am about this recent experience. Knowing that we've had your trust for 2 years, you mentioned you would have given us 5 stars only two weeks ago, is a message we've taken very much to heart. To be completely honest, we did a major upgrade that did not require notifying members as it was supposed to be seamless. There were some glitches affecting a few accounts. All is now working as expected and we're seeing an overall enhanced and optimized experience with many parts of the app. I'm really proud of our engineers who worked super fast to resolve the issues. They have taken measures to make sure this never happens again. Our response time is longer due to COVID but we doubled our staff and they're in training as we speak. This is not to excuse the negative impact to you and your client but I wanted to get a chance to explain. Thank you again for the feedback to help us improve. Nicole Baldinu Co-Founder & COO Francisco A. technical director Education Management Used the software for: 1-2 years ### "Almost the best software to create online webinars" August 7, 2019 5.0 Webinarninja allows us to solve several big problems that have to do with training. We can organize periodic meetings with our clients and explain how to use our services and saas software. In addition, we can meet with our team for sales training and support training Pros It is easy to use and its dashboard is excellent. Many interesting options and functions. Audio and video work well, even at low speeds. Multiple options for different types of webinars, including deferred webinars. I have tried many and this is almost the best, almost perfect Cons Little to say here. Perhaps the most important flaw is that it is not a software designed for markets in other languages (widely spoken) such as Spanish, and although it is true that you can customize many parts and translate them manually, still does not have a language selector that changes everything for you like other webinars software. Moreover, it is obvious that it does not work and is not intended for meetings, only for webinars, because it is not possible for several attendees to participate simultaneously in the conversation etc Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing WebinarNinja The price is better and the software is more flexible. In addition Zoom's technical support is terrible, very bad and slow and, although Webinarninja's support is still not perfect, it's much better Switched from [WebinarJam](https://www.capterra.com/p/165878/Webinar-Jam/) We have changed because it is a fresher software and little by little it fulfills its promises to improve every day to become the best webinars software. Webinarjam still has advantages in some things, especially with automatic languages (by choosing the language everything changes automatically to that language, even emails etc and there is nothing else to do), but we hope that this will be included in the near future Review Source VR Verified Reviewer Sr SEO Executive Marketing and Advertising Used the software for: 1-2 years ### "Multipurpose Webinar Tool" April 24, 2024 5.0 Pros What really stands out to me about WebinarNinja is its versatility. The ability to host different types of webinars – live, automated, series, and hybrid – gives me the flexibility I need to match any event format I dream up. Plus, the integrated email system simplifies my life by keeping attendees informed and engaged, all from one platform. It's like having my own webinar command center. Cons If there's one area I'd nudge for improvement, it's the customization options for landing pages. They're good, but having a bit more creative control to make my pages pop would be the cherry on top. Review Source DJ Duncan J. Head of Marketing E-Learning Used the software for: Less than 6 months ### "If you're thinking about using WebinarNinja - DON'T!" February 3, 2021 1.0 This is without a doubt the worst webinar software around and I have used a large range of them. This is the first negative review I have ever written - it's that bad. If you're thinking about using WebinarNinja - DON'T! It will cost you and likely embarass you in front of your webinar registrations. We signed up in December and created a webinar series with just under 1,000 registrations (their absolute limit). Long story short - without notice or email (they say they sent one email but we never received it) WebinarNinja put itself into PLANNED maintenance mode minutes before our second webinar was about to kick off. So they essentially let us schedule a webinar (which we did months in advance) during a maintenance period and then did absolutely nothing to move it, alert us, change things etc. What is worse is that they still sent out all emails - webinar is in 24 hours, webinar is in an hour, webinar is now to our 1,000 registrations. They clicked through and got error messages, some got into the platform full of error messages and we began to get lots of emails from confused customers trying to join. WebinarNinja's Phillipines based teams response? "Oh dont worry you can reschedule it - you'll just need everyone on the series to opt in again".... So we had to cancel that webinar, the next one was up a week later and we were very worried the same thing would occur to our customers - we went back and forth with their team and they promised it would be fine. But come the Pros We chose WebinarNinja as it offered the ability (or we thought it did) to run Webinar Series. We got to webinar #2 before having major issues with the software. Cons They took the software into planned maintenance mode during our scheduled webinar time without telling us (or without removing the webinars scheduled during that period) and continued emailing registrations that it was on including that "it was on now" even though the platform was riddled with error messages, unable to have a webinar launched on it and caused hundreds of confused customers. One week later, still major issues so we had to cancel the series. Alternatives considered [GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) Reason for choosing WebinarNinja They offered webinar series and claimed to be good. Unfortunately they weren't. Switched from [Demio](https://www.capterra.com/p/165411/Demio/) Our software did not run webinar series where a registrant signs up to weekly webinars. Review Source Response from WebinarNinja February 6, 2021 Hi Duncan, As the co-founder I want to apologize if you did not have a great experience. Our mission is to have our members and their attendees have a wonderful experience with WebinarNinja. Respectfully, I must correct you. We did notify all users via multiple channels about the scheduled maintenance. The accusation that we did not is false. We sent emails, we had in-app messages, banners alerting members of the maintenance well in advance. This did happen. With that said, the fact that you had a bad experience and were affected is still a concern for us and is taken very seriously. We understand how important this is to you. Your feedback is heard, and we will continue to improve our service. That is our commitment. - Nicole Baldinu David B. Owner Marketing and Advertising Used the software for: 2+ years ### "Easy to use, if somewhat limited for marketers" July 4, 2019 5.0 Solid platform (previous problems with constant bugs has gone away), and I’m very happy running traditional live events. Also monthly training from the founder on feature updates and webinar best practices is a perk. Pros WebinarNinja has morphed into a clean, intuitive, easy-to-manage platform over the time I’ve been a user. It’s fully web-based, so I don’t worry about losing viewers as much as I did with GTW and Zoom, where software was required to be downloaded. Overall, my viewers tell me they like the experience better for presentations. Cons The platform does one thing very well, which is traditional live webinars. However, it lacks a few marketing savvy capabilities with its automated webinar features (date selection is not totally obvious during registration) and the questions, downloads, and CTA buttons are not in the main viewing area for attendees, so they have to scroll down during a webinar to access them. WN has announced an updated interface to address this, but they are self-funded, so development is slower than users like me would like. Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing WebinarNinja No software to download for viewers Review Source Response from WebinarNinja July 9, 2019 Hi David! Thank you for being a long time user and for giving us your feedback. We've been able to continuously improve because of honest feedback like yours! It's great to hear that your attendees enjoy the experience - we've made it a point as we develop to have the experience on both sides be as pain free and enjoyable as possible. Really glad you enjoy Omar's webinars - I love chatting with our members live! Thanks to you and others, the features you requested for Automated webinars and CTA buttons moved to a more prominent place are about to be rolled out, I promise. I understand your desire to see them sooner rather than later, believe me, I totally get that :) Keep an eye out on your inbox for those soon-to-be-released updates. Thanks again! Cheers, Nicole Baldinu Co-founder & COO DB Debbie B. Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "Webinar Ninja Makes Light Work of Webinars" August 7, 2019 4.0 I've owned it for a while but have only recently started to use it and plan to use it a lot more in the future. I want to use it for teaching in short bursts, and I think it's perfect for that. There are various webinar formats available to me, so I can use different options as I grow. The options include the live option which I've been using until now, and also an automated option, a series of webinars which I can link together, and a hybrid version where I can run the recorded webinar but be present to answer comments live. The interface is easy to use and very intuitive which I think is a huge plus for someone like me who doesn't want to have to hunt for various features. Pros I really like the ease of use of Webinar Ninja. I'm not a techie-type and I was able to get it up and running pretty quickly. When I did get stuck or have questions, their support was right there to answer questions - and often incredibly fast, so I wasn't delayed. I loved that. I get regular emails from Webinar Ninja with the latest improvements to the software, so it's very clear to me that they're invested in continually improving their product, which is important to me. The last email announced the new WebinarNinja Academy which has training on everything from how to set up a webinar, to how to deal with the techie side, how to market the webinar and more. Generally, I find it simple to use, and easy to just set up. It's not complicated. There's also a lot to love about the way I can send out webinar registrations, and add my own templates for various stages of the registration process. Cons I'd like to be able to delete my test webinars, or other webinars that I don't need anymore, but I can't find a way to do that yet. I'd also like an easy way to search through my webinars so I can find the recording I'm looking for. I'm not 100% happy with the quality of the recording, but to be honest, I can't tell if that's an issue with WebinarNinja or it's my own setup. But these are small issues. On the whole I find the interface very user-friendly. Switched from [WebinarJam](https://www.capterra.com/p/165878/Webinar-Jam/) I found WebinarJam to be clunky, and there was a delay which meant that it was difficult to maintain a real-time connection with my audience. I was usually delayed by 30 seconds or so and that was infuriating if I wanted their response to a question, or their input. Review Source SA Shilan A. Owner and CEO Mental Health Care Used the software for: 6-12 months ### "Horrible costumer support, disastrous bugs " November 30, 2020 2.0 I have had the most horrible customer support experience with Webinarninja. They answer all sweet and nice but many times with no solution, asking to wait while they check better. But the worst was my last webinar. I had an upcoming webinar for 1700 subscriptions, I upgraded my plan to the max, 1000 viewers, many hours before the webinar. But when the webinar started and people started to complain I realised that, there was a bug and I was not upgraded. I asked for emergency help in the chat, took them 30 min to answer and were not able to help. Trying to save the webinar, I changed my plan many, my credit card got charged but the system did not work. I finished the webinar with 300 viewers and 700 angry ones that were not able to enter the webinar. I asked for an explanation and my money back in the chat. With a conversation that took more than a month, with different people, all asking the same questions over and over, without checking what has happened till they took over. The explanation was the same as well, such as "you can't have more people than your subscription" "you should upgrade to have more capacity". After 14 days the "manager" started talking to me which was even worse than the rest, she repeated all that the others said. Never accepted to do a refund of course. She offered me 1 free month while the previous person had offered me 2 months, and I hadn't accepted. Pros The software is user friendly and it's easy to learn. Cons There are some crucial bugs in the software. - As the presenter, if you try to enter the studio 1 second after the time of the scheduled webinar, or something goes wrong with the internet and you have to enter the software again, the system blocks you out, while the viewers can still enter. So, you simply can't present, can't talk to people saying that you can't enter even, and you cant make a new webinar link while the time of the current webinar is not finished. - Issues and bugs with uploading cover image. - Issues with statistical analysis. Not all my webinars show the numbers. - changing plan of the subscription might get blocked somehow, and you need help to resolve it. Review Source Response from WebinarNinja December 8, 2020 Hello Shilan! I wanted to jump in here and say that I'm really sorry you didn't have the best experience. As the co-founder I only want you to have the best possible experience on our platform. I looked into the concerns you mention and there are a few inconsistencies. A host can enter after the webinar start time and they will not be blocked out. You can also upgrade and downgrade plans with no issues. It's fantastic that you got so many registrants! As you know, statistically not every single registrant will show up live, but I also saw from the backend that there were well over 300 people who were able to access your webinar. I do apologize for the temporary issue with uploading the cover image, that was resolved. Again, I was really sorry to read how frustrated you were. You being able to achieve your goal is our number 1 priority at WebinarNinja. We take all feedback to heart and work hard to make fixes when needed. Thank you for leaving us feedback. -Nicole Yann I. Podcasting Consultant Online Media Used the software for: 2+ years ### "A very solid webinar hosting solution!" September 26, 2019 4.0 WebinarNinja allows me to educate my community, as well as prospects and new audiences, in an automated one-to-many fashion. Additionally, I can use it to host live WN to strengthen the 'Know, Like and Trust' factor, showcase my expertise and promote my products and services. Pros The impressive suite of features, which includes the ability to create and host different types of webinars, as well as the UX and the fact that the WebinarNinja team keeps working on and improving the tool. The WN fast support is the icing on the cake! Cons The setup of automated webinars would need the feature, which is a available in other webinar platforms, to make the webinar available for instant access or on a specific date & time (e.g. 10am in the time zone of each attendee, regardless of where he/she is. If his/her time zone is EDT, then it would be 10am EDT. If, on the other hand, his/her time zone is PDT, then it would be 10am PDT). At the moment, it isn't possible to do this in WebinarNinja but it's possible with other webinar tools. Alternatives considered [WebinarJam](https://www.capterra.com/p/165878/Webinar-Jam/)[EasyWebinar](https://www.capterra.com/p/163102/EasyWebinar/) Reason for choosing WebinarNinja I liked the array of features WN offered, noticed it was being used by experts I followed, I was a fan of representatives ,from the $100 MBA Show and last, but not least, the AppSumo deal, which gave me lifetime access. Review Source JR John R. Owner E-Learning Used the software for: 2+ years ### "WebinarNinja - A software that strives to consistently improve and get better - worth checking out." September 29, 2023 4.0 I recommend giving it a try. It is well built and will surprise you. The owners are wonderful, genuine people and they have done a lot to bring the software where it is for you today. Pros I've used it for several years. It was buggy initially, but they fixed that (web-based vs software based, like Zoom, there's always the chance for the participant to have an outdated browser). But they do a good job and I love how simple and easy it is to have it. Cons Early in its days it was buggy and people had issues using it (I've used it for several years). They've come A LONG way and those kinks are gone. The great thing is that this lets you get quality webinar software at an affordable rate. Review Source Response from WebinarNinja October 4, 2023 Hi John! Thank you for your review! We appreciate you sticking with us over the years as we work hard to make the software great for people just like you! Glad to know you appreciate the simplicity and ease-of-use, we understand that as a busy business owner running a business, this is key! Thanks again, Nicole Baldinu Co-founder WebinarNinja CMC Caroline M. C. CEO Real Estate Used the software for: Less than 6 months ### "Over Promised and Under Delivered!" September 26, 2020 1.0 The issues I have experienced have STUMPED the tech developers? really? this has taken 3 days to try to figure out? Oh, and by the way, they have a NO REFUND POLICY. Yup! As I said, Over Promised and Under Delivered on EVERY level. No resolution and No refund. What a way to run a company. Stay away. Pros I was looking for an all in one webinar platform for my business. I had done my research and was happy to move forward with the yearly purchase price of $468.00 on September 4th, 2020. I paid immediately and in full to get access to the templates and bonuses and offers, so I waived the trial period. What a mistake. I have had nothing but unresolved issues for the last 3 weeks. Cons My first LIVE webinar was set. Let's start with the link to the webinar-for many folks it did not work and they received an error message. I was told it was THEIR browser and to have them try the link in an incognito window-it worked, but how many people did I lost to that? During multiple LIVE tests which were private-the camera, microphone or screen crapped out one by one or not at all on different tests. I was told in the CHAT-no phone number only a CHAT or BOT.....It was my internet...This had NEVER HAPPENED. Yeah, right. After multiple tests with a tech person on the test to see the issues-the screen went dark. They'll work on it. The day of the LIVE webinar, I asked a tech (the chat window took 4 minutes to load each time I went in from the number of times and issues I had try to address). The worst that could happen-DID. I was LIVE and within 2 minutes my camera crapped out. My microphone was not working and the screen went blank. BLANK>the tech asked me to restart the webinar-so after apologizing I did. The same issues continued throughout the 48 minutes. THIS WAS A COMPLETE TECHNICAL DISASTER. The replay was there in all of it malfunctioning glory. Everyone apologized. This has never happened. Yeah right. It has taken more than 48 hours and chats to find out that all of the background noise, microphone and screen issues MAY be due to "packet issues and bit rate loss"-WHAT? they have to reach out to another developer to see if they can fix it. This is day 3. Review Source DG David G. owner Entertainment Used the software for: 2+ years ### "Almost perfect" December 3, 2020 5.0 Overall I am very happy with webinarninja because the support is very good but I still feel like the user experience has not been thoroughly vetted by the designers. They need to get someone who doesn't know what they are doing to tell them all the things that need to be changed. Pros What I like most is a very simple dashboard where it's pretty obvious what to do to set up a webinar. I also like that you can capture the email addresses of registrants within the software and you don't have to use a third-party autoresponder email provider. And then we have a nice Nifty you can customize your landing page which is nice as well and you can easily upload videos, pictures or link to YouTube videos as well. Cons My least favourite thing is that you cannot test a webinar before you implement and therefore if your plan is to send paid traffic to your webinar you can't actually verify it is working before you start paying for the traffic. This is a major drawback. Also there is an additional charge from my original lifetime plan to include Facebook pixel tracking which seems like a basic feature and since they do offer it it should be included in Legacy members programs. Switched from [StealthSeminar](https://www.capterra.com/p/197122/StealthSeminar/) Price and lack of use of stealth to justify the price Review Source AA Allura A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Webinar Ninja allows even tech challenged me to create webinars" October 16, 2019 5.0 I created an internet show with this. The software helped me wrap it up in a neat package, making access to it easy for my viewers. Since then I've done a few live webinars. It let me upload slides and have a chat window. Any shortfall in my experience, I put down to my own tech challenges, but the software and the team help me get past those to make it look like I know what I'm doing with it! Pros That I was able to actually get it done and come out with a product that worked! The customer service team helped me so much when I got started a few years ago and they are always there for me. With your help I learned to upload videos, do a live webinar and use the chat feature. I've been able to keep track of who attends my events's, etc. The software walks you through the process and it's easy to follow. I haven't used it for a while, but I know that when I get back to it soon that I'll be able to pick up where I left off. Cons When I started, it was all a puzzle. The instructions were clear, but I still got confused. The confusion was not Webinar Ninja's fault, but customer service happily helped me figure out what I needed to do. I didn't particularly like that my viewers had to sign in a couple of times, but that may have already been worked out. Review Source Response from WebinarNinja December 12, 2019 Hi Allura! Thank you so much for your review! Our team is thrilled to hear your feedback. Especially the support team as they really do pride themselves being the best at what they do! Love having you as a member! Thank you and keep rocking! Nicole Baldinu COO & Co-Founder Jennifer G. Founder Marketing and Advertising Used the software for: 2+ years ### "Surprise, Surprise!!!" October 7, 2019 5.0 I am happy with the quality and the accessibility of the tools that keep on coming. The experience of watching WN grow has been exciting! Pros I've grown as a user as WebinarNinja has grown and firstly, it's obvious that WN cares about customers because WN listens to feedback and implements changes. Secondly, WN keeps up with changing tech and steps up to make needed changes a priority. Cons Initially, I did not like that a potential client needed to login to be able to watch one of my webinars and I couldn't exactly promote from WN as I initially wanted. Reason for choosing WebinarNinja I trusted Appsumo. I'm very happy I did. Review Source Steve H. Founder & President Marketing and Advertising Used the software for: 6-12 months ### "It's "stupid simple" to use!" September 18, 2019 4.0 We use W/N for two things: 1. To present free webinars; these are a key component of our marketing program, allowing us to build awareness for our firm, position us as subject matter experts and generate sales leads. 2. To present paid online workshops; events that take place over a 3-week period, with participants logging in intermittently W/N has been great for both! Pros Setting up and getting going could truly not be any easier or any faster. They've made it really easy. Cons There are two issues, though neither are really big problems: 1. When doing a paid online event, it would be nice to have different ticket pricing levels (e.g. early bird discounts, etc.). 2. A webinar has to be viewed and listened to through a participants computer/phone. Every once in a while, someone will want to "call in" and that option does not exist. Reason for choosing WebinarNinja It had a very favorable price point... but mostly because it is just so simple and easy to use. Review Source VR Verified Reviewer CEO Online Media Used the software for: Less than 6 months ### "Horrible experience " December 21, 2020 2.0 A complete waste of time and money! Pros ability to get started right after putting in my details / making a payment. but that's where the pros stopped. Cons Customer service is "always on" but unfortunately is useless. We've had catostraphic issues from the onset and everything with the customer service team (although always friendly) has never once been able to fix any issue. Issues from being able to send notifications to a different user, to not being able to see ANY of your analytics for any currently active webinar to not being able to upload to their site. Pages timing out. The list goes on and on and on... Reason for choosing WebinarNinja Other comparison charts Review Source Response from WebinarNinja December 23, 2020 Hi there, I'm so sorry to read this review. I respect the fact you haven't left any contact information as I would have jumped into support to see exactly the issues you refer to... I'm unclear as to the problems you've experienced since they are not known issues nor are they consistent with the current member experience. I really wish I could help and certainly do not want you to feel your concerns are not valid! Really sorry again for any troubles and I hope we have an opportunity in the future to offer you an amazing experience with us. Feel free to ask directly for me when you chat with support next time. Nicole Baldinu Co-Founder WebinarNinja MR Matt R. Founder Music Used the software for: 2+ years ### "Webinar Ninja: The Webinar Software that Costs You Money" January 30, 2021 1.0 If I didn't purchase this software on a one-time purchase sale, I would have switched WAY faster. Please, spend just a little more and find an alternative to this dysfunctional and unhelpful webinar software. Pros The chat feature is more fun that other similar products I've used. Cons While the interface and functionality are definitely lacking, the real coup de grace for this webinar software is that they are constantly losing your replays. And since the post-webinar email sequences are based on the correct processing of a replay, these emails never actually go out, costing you potentially $1,000s in sales. Additionally, when you try to reach out to support, they often take over a day to find and process your replay manually, which is often too little too late. Alternatives considered [WebinarJam](https://www.capterra.com/p/165878/Webinar-Jam/) Reason for choosing WebinarNinja It was on sale Review Source Response from WebinarNinja February 4, 2021 So sorry Matt you had this experience. The upgrade with 40+ new features is the product we've worked tirelessly on knowing that it will serve our members' needs. Our support response ATM is not the norm but we're on it! Appreciate you checked us out. Lora (. Marketing Manager Consumer Services Used the software for: 1-2 years ### "Easy to use, quick results" October 8, 2019 5.0 I love the flexibility it gives me to provide pre-recorded webinars to potential customers when is convenient for them, not just when I can do them live. When you can only schedule live webinars, most people who sign up will forget. Pros The dashboard is very user friendly and it's easy to figure out exactly what I need to do, without having to dig through support articles or reach out for live help. I love the flexibility it has to re-use previously recorded webinars for future use, and you don't always have to do live webinars. The statistics give me exactly what I need to measure success, and I love that it has integrations with 3rd parties like Stripe. Cons I honestly cannot think of any issues that I've had with WebinarNinja, honestly. Everything that I bought the tool for, it has done for me and I couldn't be more grateful for the role it's played in helping me build my business on auto pilot. Review Source VR Verified Reviewer Member Services Coordinator E-Learning Used the software for: 1-2 years ### "Motivated creators" September 24, 2019 4.0 Easy to create/schedule and push out notifications for webinars. Very easy to use as the presenter and you can have someone take temporary stage with you. Pros I love the creativity and customer service of the Webinar Ninja creators. They also hold frequent webinars to help push out their new fixes/add-ins. Very helpful. Cons Would like ease of use with multiple hosts. Sometimes you want a co-host to be on screen at the same time...I believe that isn't possible at this time. (looking into it) Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Adobe Connect Learning](https://www.capterra.com/p/159057/Adobe-Connect-Learning/) Review Source BD Bill D. Business Owner Writing and Editing Used the software for: 2+ years ### "A Must have Product for businesses doing Webinars!" December 12, 2020 5.0 The best, the software works perfect for delivering webinars. Like I said, I am huge fan! Pros I love this product. And what I love most is how they have kept honoring and honoring their members. I bought a life-time subscription years ago and every update they do to the software I keep getting that update. I mean what company does that? Thank you, you have a loyal customer for life! The software is easy to use, easy to create and now they have on-demand webinars that's a dream! Cons It has some growing to do still, I think it is a big clunky in some areas, but nothing that I don't highly recommend! I would like more landing page templates, little bit more integrations. Reason for choosing WebinarNinja None Review Source Response from WebinarNinja December 23, 2020 Hi Bill! Thank you so much for your review! We appreciate hearing what we can improve and of course the things you love too, so we can do more of that :) We are definitely going to add more templates to the current library of Registration and Thank You Page templates and you'll be seeing some other general enhancements in the app real soon too! Thanks again and keep crushing it with those webinars! Best, Nicole Baldinu Co-Founder, WebinarNinja CS Claudia S. Coach Health, Wellness and Fitness Used the software for: 1-2 years ### " Well developed over time" August 7, 2019 3.0 Always very friendly and helpful. Certain developments took a long time and I had to dodge, which was a pity. Pros I grew up with Webinininja. As with allm the beginning is bumpy ... but the customer service has always been great Cons It was unstable at the beginning, the webinars broke off in the middle and I did not come to my own event anymore.Unfortunately I can not stream on Facebook Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing WebinarNinja Zoom is even easier and easier to use. That I can stream it on Facebook is very ingenious Review Source Response from WebinarNinja August 8, 2019 Hi Claudia! Thank you for your review and for being with us along the way! I appreciate your kind words about our support staff- they really do a fantastic job! We've come a long way since the start and you should find great stability with your webinars now. The FB stream is a request we've received and are looking to include it on our roadmap. As a member keep an eye out for those features releases as well as invitations to our ongoing, free webinars by our CEO, Omar, where you can see WebinarNinja in action. Thanks again Claudia - we appreciate you! Best, Nicole Baldinu Co-founder & COO Brandon U. CEO Marketing and Advertising Used the software for: 2+ years ### "The best value and continually improving" July 11, 2019 5.0 I had used a number of other solutions before WebinarNinja. It was the best I found for the price and features. Pros WebinarNinja offers overall ease-of-use and is more affordable than other platforms. Cons There is not an option to delete test webinars though this is a planned update in 2019. Alternatives considered [WebinarJam](https://www.capterra.com/p/165878/Webinar-Jam/) Review Source Response from WebinarNinja July 16, 2019 Hi Brandon! Thank you for reviewing WebinarNinja! As for deleing webinars, right now, you can manually delete the registrants from your stats page and then delete the webinar once there are no registrants. I totally get that you would want this to happen more easily. This is a somewhat complex problem that is being worked on - I can promise you that! As a member you'll be the first to hear when we update this feature. Thanks again for your feedback, it helps us to make a better software for you. Cheers, Nicole Baldinu Co-Founder & COO Similar Products Featured