# AirHost Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about AirHost Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more.

Source: https://www.capterra.com/p/191936/Airhost

---

# 

 AirHost Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

AirHost

## What is AirHost?

As the leading cloud-based system in Japan, AirHost provides an All-in-One vacation rental management solution that combines PMS, Channel Manager, and Booking Engine into one package to meet all your vacation rental needs and automate your daily tasks from reservations, housekeeping, accounting, communication, etc. Whether you have one property or hundreds, you can manage them all with ease and at an affordable price. We are also dedicated to providing the best customer support.

## What is AirHost used for?

[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)

Top alternative

Featured

Overall rating

Based on 22 user reviews

Reviews sentiment

Positive

68%

Neutral

23%

Negative

9%

Starting price

$200

Flat Rate, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for AirHost?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cloud.airhost.co/en&name=AirHost)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### AirHost

4.1 (22)

VS.

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

$200

Flat Rate, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (22)

Ease Of Use

4.6 (1,524)

Value For Money

4.0 (22)

Value For Money

4.6 (1,456)

Customer Service

3.5 (22)

Customer Service

4.7 (1,497)

## AirHost alternatives

[4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/)

Starting price

$23.86

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.6 (211)](https://www.capterra.com/p/113348/WebRezPro/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.4 (461)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/191936/Airhost/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reservations Management

4.0 (20)

75.00% of 20 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Multi-Channel Sync

4.7 (14)

78.57% of 14 reviewers that rated this feature as important or highly important

Ability to see leads received from various distribution channels in one place

Online Booking

3.7 (13)

38.46% of 13 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Room Inventory

3.8 (11)

36.36% of 11 reviewers that rated this feature as important or highly important

Manage hotel room inventory on multiple channel partner sites to prevent overbooking

Dynamic Pricing

3.8 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Promotions Management

3.4 (8)

25.00% of 8 reviewers that rated this feature as important or highly important

Design, communicate, and distribute incentives to perform a specific action

AirHost 65 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Setting up the amount/charge for per hour of work by a company or professional

Create, update, and manage bookings, itineraries, and reservations

Track and manage schedules and meetings via an integrated calendar

Manage catering operations/processes

Manage various distribution channels, build relations with channel partners, and track their performance

Manage, organize, and store contact information

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Track products that are for sale at a reduced price or part of coupon promotions

Assemble applications and processes by dragging over and arranging pre-built components

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Electronically collect payments for goods or services

Pre-made examples and templates for emails

Track employee schedules, availability, and performance across projects and tasks

Long term accommodation for guests

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Global distribution system used by online travel agencies to track availability and manage reservations

Communicate with guests directly within the system

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Access software remotely via mobile devices

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Ability to see leads received from various distribution channels in one place

Manage and handle various international currencies

Manage and support multiple languages

Manage and support multiple locations

More than one location

Book meetings and appointments through a website or digital platform

Report showing financial balance at the beginning and the end of the period, along with activity

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Track and manage the profit margin between the cost of a product and its selling price.

Design, communicate, and distribute incentives to perform a specific action

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Track/optimize rates in relation to usage

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Manage hotel room inventory on multiple channel partner sites to prevent overbooking

Search and filter data across systems to locate required information by entering keywords or certain criteria

One location

Manage operations/processes associated with spas and other hotel activities

Create, manage and track all task activities and progression

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Seamlessly integrates with 3rd party websites

Get Advice

We can help you find the software with the features you need.

Features

3.9 (22)

3.9

Based on 22 reviews

## Pricing

Value for money

4.0 (22)

[View pricing plan details](https://www.capterra.com/p/191936/Airhost/pricing/)

Basic

$200.00

Flat Rate,Per Month

It includes:

-   PMS
-   Channel manager

Value for money

4.0 (22)

4.0

Based on 22 reviews

## Integrations

[

Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[

Neppan! Site Controller ++](https://www.capterra.com/p/10002027/Neppan-Site-Controller/)[

Temairazu](https://www.capterra.com/p/255347/Temairazu/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.5 (22)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.5 (22)

3.5

Based on 22 reviews

## User reviews

Overall rating

4.1

Based on 22 reviews

Filter by rating

5(12)

4(3)

3(5)

2(1)

1(1)

Mentioned topic

Sorted by most recent

AU

Anonymous User

自営業

E-Learning

### "操作画面がとにかくわかりにくい"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

May 3, 2024

Pros

一度、直接ズームで教えてくれたことがあり、それは助かったのだが、それ以降はもう知らんという感じだった

Cons

結局、最初から最後まで訳が分からなかった。 air host oneというのと管理コンソールというのが別にあって、どっちがどっちなのかがよくわからない。 料金設定をする画面がわからない。 エアビー側は、エアホスト側で決めてくれというし、エアホスト側は、エアビー側で聞いてくれとかいう。 わかりにくさを改善もする気がないみたい。 問い合わせチャットはAI botが返事するが、これがまたとんちんかんな回答ばかりで結局、解決しない。 最後、解約したいのですがというメールを送ったら、返答もなく、いきなり解約通知が届いた。 解約後の準備ができていたからよかったものの、できていなかったらどうなっていただろう。

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

オーナー

Hospitality

### "Airhost oneの進化に期待"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

April 25, 2023

pmsとサイトコントローラーが一体化しているのは便利で良い。まだまだ進化の途中と感じているので、どんどん改善を加えてより使いやすく変わっていってほしい。

Pros

サイトコントローラーとPMSが一体化しているところ。さらには自社サイトへ繋げて予約受注もできるので開業時には手数が少なくて済むのが最大のメリット。設定は直感的にできる部分が多く、そこまで難しくはなかった。とはいえ、公開されているマニュアルは随分と大雑把で言葉が足りず、結局導入担当の方にお世話になることが多かった。ゲストエクスペリエンスを高めるため、oneの機能に興味があり導入したが、現在のところあまりメリットは感じられない。オプション販売等アップセルに活用できそうなので、こちらは更なる進化に期待したい。

Cons

マニュアルが言葉足らずでわかりにくいので、もう少し細かく記載してほしい。oneのcrm機能がゲスト情報と連動しておらずとても不便。せっかく入力したゲスト情報に意味がなくCRMに活用できる要素は少ないと感じる。顧客サービスに重きを置く施設ではお客様の情報を細かくたくさん残し活用することでリピート利用に繋げる。oneの進化に期待したい。

Reasons for choosing AirHost

予約サイトだけでなくサイトコントローラー、pms機能までワンストップで導入できるので

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

会社役員

Consumer Services

### "ホスト毎に分けて管理が出来る"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 19, 2023

Pros

これにつきます。権限も複数選べて便利です。

Cons

マニュアルにもう少し画面キャプチャを入れて欲しい。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

光宮

Guang Gong.

宿管理

Architecture & Planning

### "使いやすい"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 18, 2023

Pros

使いやすさや見やすさ。初心者でもわかりやすい。

Cons

Airhostから管理できる予約サイトのデザイン性を上げてほしい。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

宿泊業

Leisure, Travel & Tourism

### "使いやすい"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

April 17, 2023

Pros

使いやすく非常に便利です。わからないことがあっても迅速に対応してくださるのでとても助かっています。

Cons

改善してほしい点としては、電話でのお問い合わせが簡単にできると嬉しいです。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NN

Nariaki N.

マネージャー

Leisure, Travel & Tourism

### "改善項目が多いと思います。"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

April 17, 2023

細かい所で不満が出やすい。前の質問にも書いたが、親子関係にある部屋同士が当日清掃の星マークが出ないのは、清掃が混乱するのでつくようにしてほしい。スマホ画面は壊滅的に見にくい。オーナーや清掃業者は出先で予約を確認することも多いので、早急に改善してほしい。

Pros

レポートが見やすいota連携が行いやすい

Cons

親子関係にある部屋で当日チェックインがある場合、当日清掃のマークがつかないのは直して欲しい。スマホ画面が見づらすぎる

Reasons for choosing AirHost

民泊でメジャーなサービスだったから

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 21, 2023

Thank you for your feedback. We apologize for any inconvenience experienced with our product. Your input helps us understand areas needing improvement, and we appreciate your patience. We understand the importance of a user-friendly interface, especially on-the-go. We've taken your concerns to heart and are working to improve visibility, including adding a star mark for same-day cleaning of parent-child rooms. We're committed to providing the best experience for users and will continue making improvements based on your feedback. We apologize for the delay in addressing this issue and appreciate your understanding. Please feel free to reach out with any further suggestions or concerns. Thank you for your support. Best, Ziwei

AU

Anonymous User

会社員

Leisure, Travel & Tourism

### "日本語版をもっと使いやすくしていただけたら助かります。"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

April 17, 2023

複数の貸別荘を運営している場合、サイトコントローラー、予約管理システム、自社予約サイトを全てエアホストにした場合、費用がかなり抑えられると思う。詳細なマニュアルがないので、手探りで設定したが、分からないことがあればメールで回答してくれる。

Pros

メッセージの一元管理複数の予約サイトを利用している場合、メールを主な連絡手段としていると、ゲストとのやり取りの履歴が確認しにくい。しかし、エアホストを使用するとチェット形式のように表示されるため、誰が・いつ・どのような返答をしたか容易に確認することができる。

Cons

日本語用にシステムを改善してほしい。・導入する際に全ての項目に英語を入力しないと、次に進めない点。・手動で予約を入力する際に、姓名が名性の順になる。・ブッキングエンジンの予約時にチェックイン時間、追加オプションなどを追記できない点・予約カレンダーを月間カレンダー形式で表示してほしい。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

接客業

Leisure, Travel & Tourism

### "まだまだ改修中のサービス"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

3/10

April 17, 2023

ホテル業の管理を一つで統合できる。

Pros

価格は他社より安く抑えられる。契約期間もないため、初期投資を抑えたい方におススメ。

Cons

カスタマーサポートとマニュアルを改善してほしい。新しい機能が導入されてもマニュアルがない。カスタマーサービスはメースでしか受けられないうえにレスポンスが遅い。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

誠吉

Cheng Ji.

自営業

Leisure, Travel & Tourism

### "評価"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 17, 2023

Pros

楽で定期的にしかも自動でメッセージ機能がある店

Cons

特段、ありません。引き続きよろしくお願いします。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

宿泊業

Leisure, Travel & Tourism

### "一元管理のしやすさは抜群"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

April 17, 2023

一元管理のしやすさ、誰でも簡単に扱える操作性は抜群だと思う。

Pros

カレンダーコントロールがしやすく、各サイトへ料率を変えて掲載できる。

Cons

スマホで操作中に接続が切れて再ログインが必要な時がある。同一物件だと部屋番号分けなので、売上がわかりにくい。

Alternatives considered

[Beds24](https://www.capterra.com/p/123511/Beds24-com/)

Reasons for choosing AirHost

接続しているサイトの豊富さと操作がしやすいから。

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/191936/Airhost/reviews/)

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