Best For

Cloud-based help-desk management software for businesses that helps manage contact forms, ticket-tracking, file attachments, and more.

Product Details

Web-based solution for businesses that helps manage customer service and help-desk through live-chat, ticket-tracking, and more.

Contact Details

Rush Project

http://www.troubleticketexpress.com/

Starting Price

  • $19.95/month/user

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours

SmartAnswer Features

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

SmartAnswer Reviews

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Ease of Use
Customer Service

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