--- title: "CGM APRIMA Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CGM APRIMA Software - reviews, pricing plans, popular comparisons to other Patient Scheduling products and more." source_url: "https://www.capterra.com/p/191955/Aprima-Medical-Software/" page_type: "product" language: "en" --- # CGM APRIMA Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CGM APRIMA ## What is CGM APRIMA? CGM APRIMA EHR is a market leading, award-winning EHR loved by physicians and office staff. APRIMA is used with great success by physicians in over 70 specialties including primary care, numerous surgical specialties, and many more. It is also highly adapted to and well-used in many settings, from typical medical offices, to home-based care settings, FQHCs, and more. The system offers EHR, PM, RCM, patient portal/telehealth/, prescribing, population health, integrated EDI and so much more. ## What is CGM APRIMA used for? [Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Top alternative Featured Overall rating Based on 53 user reviews Reviews sentiment Positive 42% Neutral 15% Negative 43% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CGM APRIMA?[Manage this product listing](https://www.g2.com/products/cgm-aprima/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CGM APRIMA 2.8 (53) VS. [4.0 (41)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (53) Ease Of Use 4.1 (41) Value For Money 2.7 (35) Value For Money 4.1 (36) Customer Service 2.7 (48) Customer Service 4.3 (38) ## CGM APRIMA alternatives Highest Rated [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (102)](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (912)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) [3.9 (492)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/89392/drchrono-Practice-Management/) ## FAQs about CGM APRIMA Overview ### Which roles and teams benefit most from CGM APRIMA? CGM APRIMA is most used by medical practice leaders, physicians, and front-office staff who manage clinical and administrative workflows in healthcare settings. Doctors, nurse practitioners, and specialists use it for charting and patient documentation, while office managers, administrators, and billing teams rely on it to schedule visits, handle claims, and keep operations organized. Answer based on 48 reviews Overview ### What company size and specific industries is CGM APRIMA built for? CGM APRIMA is designed for medical practices of various sizes, including physician offices and other healthcare organizations. It is built for the healthcare industry, especially providers that need electronic health records, practice management, and revenue cycle support in a customizable system. Features and Usability ### What are the key features of CGM APRIMA? CGM APRIMA includes core EHR and practice management features such as charting, patient scheduling, medical billing, claims management, and insurance eligibility verification. Reviewers also highlight differentiators like e-prescribing, customizable templates for specialty workflows, integrated fax and lab orders, patient portal access, and mobile app support for clinicians. Answer based on 22 reviews Limitations ### Does CGM APRIMA have reliability or bug problems? CGM APRIMA shows recurring reliability concerns for many practices, especially around slowdowns, crashes, stalled saves, and occasional lost work. Some long-term administrators describe stable setups after careful configuration and upgrades, but small clinics and busy providers often find bug fixes, support follow-up, and downtime handling inconsistent. Answer based on 19 reviews Getting Started and Support ### How easy is it to onboard and train a team on CGM APRIMA? CGM APRIMA offers documentation, and reviewers also mention training videos, web training, and onsite training. Front-desk staff and teams moving from similar systems tend to onboard faster, while admins and users handling setup, customization, or specialty workflows often need several weeks, extra paid training, and a designated expert. Answer based on 22 reviews Features and Usability ### Is CGM APRIMA easy to use? CGM APRIMA feels manageable for many trained teams, but ease of use depends heavily on setup and workflow design. Front-desk staff, billers, and primary care practices often like the scheduling and all-in-one tools, while some physicians find the interface click-heavy, dated, and harder to learn without added training. Answer based on 18 reviews Features and Usability ### How does CGM APRIMA affect patient visits and charting? CGM APRIMA can support faster charting and smoother patient flow when templates and workflows are tailored well. Primary care teams often value chief-complaint-driven documentation, task routing, and portal access, while some specialists and busy providers say extra clicks, slow response times, and awkward note output can disrupt visits. Answer based on 17 reviews Features and Usability ### How fast is CGM APRIMA in daily use? CGM APRIMA often feels slow in daily use, especially when opening pages, saving notes, printing reports, or working on hosted servers. Some practices describe acceptable performance after tuning their setup, but many providers and office staff report lag, downtime, and delays that hurt charting speed and overall clinic productivity. Answer based on 15 reviews Features and Usability ### Can CGM APRIMA be customized for different specialties? CGM APRIMA allows deep customization, but specialty fit depends on time, training, and internal expertise. Primary care and family medicine practices often get good results with tailored templates, lists, and rules, while some specialty clinics say setup feels complex, less intuitive, and not always well matched to specialty-specific workflows. Answer based on 14 reviews ## Features AI summary Based on 2,052 Patient Scheduling reviews Capterra reviewers highlight these as the features buyers care about most when comparing Medical Practice Management software: - **Practice Management** (**58%** of reviewers rated this feature as critical) - **Appointment Management** (**59%**) - **Patient Records Management** (**59%**) CGM APRIMA includes **Practice Management** and **Patient Records Management**, giving medical practices the tools to handle daily operations and maintain accurate clinical information in one system. However, it does not offer **Appointment Management**. Instead, it provides other highly valued capabilities, including **HIPAA Compliant** (**68%**) and **Charting** (**64%**), which help practices protect patient data and document care more efficiently, helping businesses support compliance, improve record accuracy, and keep care delivery organized. Practice Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Patient Records Management 1.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details HIPAA Compliant 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Claims Management 2.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies E-Prescribing 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically CGM APRIMA 25 features ### All Features - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Prior Authorization: Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. - EMR/EHR: Create and securely store digital patient records - EPCS Compliant: Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration) - For Cardiologists: Intended to be used by cardiologists - For Family Medicine: For family practices - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile App: Access the system via a mobile application - Multi-Physician: Supports practices with multiple healthcare professionals - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Templates: Sample files or documents that could be customized as needed or used as is --- Get Advice We can help you find the software with the features you need. Features 3.0 (53) 3.0 Based on 53 reviews ## Pricing Value for money 2.7 (35) ### Starting price Free trial not available Value for money 2.7 (35) 2.7 Based on 35 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.7 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.7 (48) 2.7 Based on 48 reviews ## User reviews Overall rating 2.8 Based on 53 reviews Filter by rating 5(7) 4(14) 3(7) 2(10) 1(15) Mentioned topic Sorted by most recent WG William G. Orthopedic Surgeon Medical Practice ### "Do NOT use this program " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 10, 2024 Uhhh, Clearly, not great! Just read the above. And believe me, I have no bone to pick with any individual person in this company. I just think the program is awful. Plus, the company doesn’t stand whatsoever they sell. They abandon you to try to figure it out on your own. Pros It was the most affordable program that appeared to be confident. That’s why I liked it. They claim to be able to merge the data out of the previous EMS and, while there were problems, it wasn’t terrible to make the conversion. Since that time it’s been miserable. But the conversion wasn’t bad. Cons There are so many things bad about this program that I won’t take up that much time in the block, however, the customer service is atrocious. You will wait 40 minutes to get somebody who tells you that you need to wait another 40 minutes for another person and then when you tell that person you’ve waited 80 minutes they literally hang up on you because they don’t feel like talking. That’s not an underestimation of what happened. Beware of their customer service. First and most important complaint. Second, the billing software sucks. It’s really not functional. It doesn’t do a whole lot well. And I would switch again except the pain of switching is untenable right now. So you’re you can’t stop it without a huge amount of pain until you get 1000 times by this program because it’s not a functioning program. Meanwhile, they have a YouTube video system of teaching the customer what to do with the program that is so out of date that I can’t use it to set up my system because my system is now different than the YouTube video show. So I have no option, but to use the online help, which has been 100% useless! So the program claims to be able to do things, you can’t set them up because no one will help you, and the YouTube videos that they post online are thoroughly useless! This is the worst mistake that I have made in my practice and I’ve been practicing over 30 years! Further, I don’t want the reader to think that I’m a computer illiterate. I enjoy technology. I’m not afraid of using technology. I don’t use an iPhone because I like the manipulation that can be done to a Google based android system. So you’re not talking to an old man who doesn’t understand computer programs. I should be able to work this program well and run my practice easily But I feel like I’m being killed with 1000 cuts. I was hoping this would be the last program I need to use before I can retire in the next 10 years, but that is not gonna happen. We’re going to have to go through another iteration of medical service technology. If you’re reading this, please read my advice and do not use this program! Switched from [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Stupidity! I’m not going to name it because it’s so much better a program than what I switched to that I wish I could go back. Reasons for choosing CGM APRIMA It appeared to be the best alternative for my limited practice (diagnosic orthopedics) with the best value. What I do is not difficult. We have a limited number of codes. We have a limited number of things we do. This should be easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jeffrey P. Billing Hospital & Health Care ### "CGM APRIMA" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 6, 2024 Positive. Only have had a few issues with them but most can be resolved easily and customer service is extremely helpful. Pros Timely and efficient customer service based in the states for issues with not only software but billing issues as well. Cons Way too many clicks to get where you need to get. They just did an update that added way more clicks than before but the new layout is nice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WS William S. Physician Hospital & Health Care ### "A piece of Junk" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 8, 2024 Absolutely horrid! Avoid this company at all costs. Pros That someday I will no longer be forced to use this piece of absolute junk. Cons Program is stupid/redundant/data is fragmented/ system slows and breaks very frequently. IT IS A PIECE OF >>>>>>. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lane M. Physician Hospital & Health Care ### "DAS/CGM Aprima is a terrible EHR Combination" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 21, 2023 Terrible both from the Aprima interface as well as the lying, cheating, bait and switch tactics of DAS that have resulted in spiraling costs. Pros Initial cost and ease of set up. Its benefits became smaller and smaller as time marched on and DAS became more and more a nickel and diming operation. Cons Just about everything else. The servers/software are slow, the interface does not work well with some computers displays/resolution/aspect ratios, and the spell-check is abysmal. Many words, like colonoscopy or neuropathy, show as misspelled when they are not. Also, the only interface that Aprima can be used on is a Windows device. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reasons for choosing CGM APRIMA cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Aparna S. Physician Coding Liaison Hospital & Health Care ### "Great product within budget " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 15, 2023 It’s better than many of the EMR system in that price range. Good for smaller organizations. Clinician friendly and billing is accurate and fast. Pros It’s is user friendly and help section is great. One stop EMR for practice management, insurance verification, billing, denials and posting. Cons Customer service can be better. Posting can be improved as it’s is not payer friendly. No all payer posting can be seen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK David K. Neruspine NP Health, Wellness and Fitness ### "Simply Put Skip the Headaches and Pick Something Else" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 5, 2022 Poor support hands down, sold 3 times sine we started using the system and it seems once the \[SENSITIVE CONTENT\] finds out how bad it is we got a \[SENSITIVE CONTENT\] Pros The day I left the practice and got rid of it. Cons User interface outdated, VERY poor support, constant service interruptions, lost notes multiple times, cick heavy antiquated Windows 1993 feel, JUST AWFUL to use! Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Practice change to a new practice, just left and went to practice fusion and my productivity jumped back up to where it was before I started using this junk software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Cheryl W. Provider Hospital & Health Care ### "Avoid If Possible" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 26, 2022 See above. Any other EHR would be better. Pros I have not found any part of this program easy to use. Cons It is counterintuitive to use. After using many other electronic health records, I found this to be the most clunky, unfriendly program on the market. When I attempt to resolve issues I get a complete runaround and an "we'll get right on that" or "we'll call you back in 10 minutes." They never do. I have had the same complaint about nonfunctionality since I started using this program with ZERO effort of the part of Aprima to resolve or even talk to me. I can't wait for this contract to end, I will put every effort into ensuring that this practice changes to another EHR. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) [Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) [athenaOne](https://www.capterra.com/p/98735/athenaOne/) New company, they started with this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Bill D. Business Manager Medical Practice ### "Beware of 5 year commitment" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 August 3, 2022 Being with Aprima was a waist of time and money. Pros The presentation was good. People that done initial training were pleasant to speak with. Cons We had to get our attorneys involved to get out of contract, even when problems were not fixed after being with the company for almost a year. They still insisted that we pay the remaining of the 5 year contract Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Looking for a software that would allow us to do our on billing Reasons for choosing CGM APRIMA Aprima had a good sales presentation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marcia M. Office Manager Hospital & Health Care ### "Not a fan" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 29, 2021 Pros The scheduling part of the program is easy to learn. Cons 1\. Customer Support: I don’t like the fact that when you reach out to customer support, they don’t help you set up things, for example, adding a new employee. Instead they give you a manual to enter things yourself from start to finish. This leaves with mistakes and having to reach out to support constantly for help regardless! This is how it is with a lot issues. They tell you what you should do but do not go above and beyond. For the price we pay to Aprima, they should include their own support team to be of more help. They will expect you to be a computer expert of their program and features. 2. The reports I run on a month to month basis are not accurate. Also it takes FOREVER to print a report if you need to. 3. It’s always down. For example, we have not been able to access Aprima since last Thursday, putting us over a week not being able to get work done! 4. It’s slow loading parts of the program even with fast internet. The list can go on and on. Switched from [Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Provider made the switch. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BF Brigid F. Physician Medical Practice ### "Avoid Aprima " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 25, 2021 Horrible. Always down- no access to medical records, scheduling, billing. Pros Always down. No access to the EHR. No explanation as to why taken down. Cons No timeline for return of functionality Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/191955/Aprima-Medical-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.