--- title: "CGM APRIMA Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CGM APRIMA Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more." source_url: "https://www.capterra.com/p/191955/Aprima-Medical-Software/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # CGM APRIMA Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CGM APRIMA ## What is CGM APRIMA? CGM APRIMA EHR is a market leading, award-winning EHR loved by physicians and office staff. APRIMA is used with great success by physicians in over 70 specialties including primary care, numerous surgical specialties, and many more. It is also highly adapted to and well-used in many settings, from typical medical offices, to home-based care settings, FQHCs, and more. The system offers EHR, PM, RCM, patient portal/telehealth/, prescribing, population health, integrated EDI and so much more. ## What is CGM APRIMA used for? [Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Top alternative Featured Overall rating Based on 53 user reviews Reviews sentiment Positive 42% Neutral 15% Negative 43% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CGM APRIMA?[Manage this product listing](https://www.g2.com/products/cgm-aprima/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CGM APRIMA 2.8 (53) VS. [4.0 (41)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (53) Ease Of Use 4.1 (41) Value For Money 2.7 (35) Value For Money 4.1 (36) Customer Service 2.7 (48) Customer Service 4.3 (38) ## CGM APRIMA alternatives Highest Rated [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [3.6 (467)](https://www.capterra.com/p/114601/AdvancedEHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 61% of reviewers rated it above 4 stars [4.2 (38)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (916)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) ## FAQs about CGM APRIMA Overview ### Which roles and teams benefit most from CGM APRIMA? CGM APRIMA is most used by physicians, doctors, and clinical providers who document visits, review patient records, and manage coding. Practice administrators, office managers, and reception teams use it to coordinate scheduling, referrals, billing-related tasks, and daily operations. Practice owners and executives rely on reporting and oversight for clinical and administrative performance. Answer based on 48 reviews Overview ### What company size and specific industries is CGM APRIMA built for? CGM APRIMA is designed for physicians and medical practices in the healthcare industry, especially organizations that need electronic health records, practice management, and revenue cycle tools. Its flexible, customizable setup fits solo practices, group practices, and other medical offices looking for practice administration support. Features and Usability ### What are the key features of CGM APRIMA? CGM APRIMA includes core EHR and practice management features for charting patient encounters, scheduling, patient records, insurance eligibility verification, and medical billing with claims management. Differentiating workflow options include customizable templates and diagnosis/CPT groups, e-prescribing with medication history and alerts, electronic lab orders, and specialty configuration for family medicine and other practices. Answer based on 22 reviews Limitations ### Does CGM APRIMA have reliability or software issues? CGM APRIMA provides an integrated EHR and practice-management workspace, but reliability concerns can disrupt daily clinical work. Medical practices describe slowdowns, crashes, lost unsaved documentation, and recurring error messages, while others find issues manageable after configuration or support. Teams should test uptime, save behavior, and support escalation during evaluation. Answer based on 19 reviews Getting Started and Support ### How easy is it to onboard and train a team on CGM APRIMA? CGM APRIMA offers documentation for training, while reviewers also mention training videos, web training, and onsite sessions. Front-office staff and users familiar with similar EHRs often learn scheduling and daily navigation quickly. Administrators and designated configuration experts need more time for setup, customization, workflows, and advanced functions. Answer based on 22 reviews Features and Usability ### Is CGM APRIMA easy to use for medical practices? CGM APRIMA offers a usable, feature-rich EHR for practices that invest in setup and training. Many clinicians find scheduling, chart access, and routine navigation approachable after templates are configured, while others consider the interface click-heavy and cumbersome. Smaller medical practices should assess training quality and workflow fit before deployment. Answer based on 18 reviews Features and Usability ### How does CGM APRIMA support patient and physician workflows? CGM APRIMA supports patient-facing workflows through appointment communications, portal access, clinical documentation, and staff task routing. Primary care practices often find its chief-complaint-driven charting helpful for encounters and follow-up, but some clinicians report too many steps, slow orders, and limited specialty fit. Configuration strongly affects patient and physician interaction. Answer based on 17 reviews Features and Usability ### Is CGM APRIMA fast and reliable during daily use? CGM APRIMA covers core EHR tasks, but speed and availability are recurring concerns for clinical teams. Users describe slow page loading, delayed reports, server interruptions, and occasional lost work that can affect visit flow. Some practices experience acceptable performance, so buyers should validate hosting, device compatibility, and response times in real workflows. Answer based on 15 reviews Features and Usability ### Can CGM APRIMA be customized for different medical specialties? CGM APRIMA allows practices to tailor templates, lists, rules, and provider preferences, particularly for primary care workflows. Teams with dedicated administrators and thorough training can adapt the system extensively, but some specialty practices find customization difficult and less suitable for needs such as image handling. Confirm specialty-specific requirements before implementation. Answer based on 14 reviews ## Features AI summary Based on 2,052 Medical Practice Management reviews Capterra reviewers highlight these as the features buyers care about most when comparing Medical Practice Management software: - **Practice Management** (**58%** of reviewers rated this feature as critical) - **Appointment Management** (**59%**) - **Patient Records Management** (**59%**) CGM APRIMA includes **Practice Management** and **Patient Records Management**, giving medical practices the tools to handle daily operations and maintain accurate clinical information in one system. However, it does not offer **Appointment Management**. Instead, it provides other highly valued capabilities, including **HIPAA Compliant** (**68%**) and **Charting** (**64%**), which help practices protect patient data and document care more efficiently, helping businesses support compliance, improve record accuracy, and keep care delivery organized. Practice Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Patient Records Management 1.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details HIPAA Compliant 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Claims Management 2.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies E-Prescribing 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically CGM APRIMA 25 features ### All Features - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Prior Authorization: Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. - EMR/EHR: Create and securely store digital patient records - EPCS Compliant: Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration) - For Cardiologists: Intended to be used by cardiologists - For Family Medicine: For family practices - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile App: Access the system via a mobile application - Multi-Physician: Supports practices with multiple healthcare professionals - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Templates: Sample files or documents that could be customized as needed or used as is --- Get Advice We can help you find the software with the features you need. Features 3.0 (53) 3.0 Based on 53 reviews ## Pricing Value for money 2.7 (35) ### Starting price Free trial not available Value for money 2.7 (35) 2.7 Based on 35 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.7 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.7 (48) 2.7 Based on 48 reviews ## User reviews Overall rating 2.8 Based on 53 reviews Filter by rating Counts reflect reviews available in this feed. 5(7) 4(14) 3(7) 2(10) 1(15) Mentioned topic Recent reviews first, then most helpful RE Reviewer Used the software for: Less than 1 year ### "very bad experience. Would not recommend to anyone at all." 1.0 September 21, 2017 No integrity or sincerity /loyalty to clients. never try to work with the client or fix the issue .Only focused on the money. I got rid of the EHR early because of their very poor customer support. At that point the CEO said that I had broken the contract and I lost all of my money Pros like NOTHINg about this product. Cons bad customer support. No training and very poorly informed of the product. The CEO shows up only to pick up the check Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Phhysician Used the software for: 3-5 years ### "Speed of use to facilitate use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 18, 2017 I have used the system for years and lately as the info to insurers and other requirements are necessary to submit, the system slows as if the platform wasn't set up to expand into these areas initially. Pros Has templates and can repopulate w/ changes w/ease Has all of the codes are up-to-date and the fees are all customizable Use friendly Cons Hard to customize to glean certain info or graph info like "A1c's" Too much user input If the program has a software glitch the time to eval and fix is weeks to months Harder than other programs to import data Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Administrator Used the software for: 1-3 years ### "Terrible implemenation and customer support " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 27, 2020 Have a third party handling diagnostic code files who inadvertently deleted retired codes form the database making resubmission of older claims impossible. Customer support is very inflexible regarding communication avenues with the practice. Staff will submit trouble tickets with return phone numbers but customer support sends a senior staff member an email wanting more information. This strategy might work in a small office but it does not work in a large practice where team members function in different locations or departments. Pros It has lots of flexibility and users can customize many items to their liking. The mobile app is very handy for staff who function from the hospital. Cons Implementation process was awful. It left us improperly prepared to go live. Customer support is terrible. Can take weeks for responses which can often be an email indicating they couldn't replicate the problem and the case has been closed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Provider Used the software for: Less than 1 year ### "Avoid If Possible" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 5, 2022 See above. Any other EHR would be better. Pros I have not found any part of this program easy to use. Cons It is counterintuitive to use. After using many other electronic health records, I found this to be the most clunky, unfriendly program on the market. When I attempt to resolve issues I get a complete runaround and an "we'll get right on that" or "we'll call you back in 10 minutes." They never do. I have had the same complaint about nonfunctionality since I started using this program with ZERO effort of the part of Aprima to resolve or even talk to me. I can't wait for this contract to end, I will put every effort into ensuring that this practice changes to another EHR. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "Declining support and empty promises" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 August 12, 2019 It started out ok with lots of support to start. A very complicated system to learn and set up and i took off 1 week to learn it and 2 months to set it up. I am the expert in our office and have a love hate relationship. It helps us be compliant but it is extremely slow. They keep promising a fix and they different things but at the end of the day, it slows your productivity really badly. Pros Lots of bells and wistles Keeps you compliant Keeps notes in whatever format you like Cons EXTREMELY SLOW!!!!! Complicated to set up Complicated to use support has declined over the last year Once they got you hooked, you are done Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 3-5 years ### "Leaving Aprima" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 September 14, 2017 It was a good system to learn on, but there are more user friendly systems out there. Pros The pros of Aprima are that it does what it says it can do. It is a server based system so you know your files are secure and not all over the net. Their conferences are A1. I used to look forward to going to them. Cons It is a server based system so for upgrades and other maintenance issues you have to let Techs tap into your system from elsewhere. This leaves your system open for potential hackers. Our system was hacked several times which led to our decision to leave. Also if you buy this system do not go through a vendor. It is terrible because to get anything done you have to have a middle man that knows very little about the system. So then it becomes a game of telephone and things take forever to get done. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner/president Used the software for: 3-5 years ### "Some features not well organized. Mediocre support, though that is probably a function of the host company. Easier than most." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 December 20, 2017 Pros Reasonably easy to learn and use, particularly in comparison to many others. Has many of the features that make all EHRs difficult, but better organized and more intuitive than most. Cons Some areas have poor organization causing significant delays, eg, lists for "point and click" not alphabetical. Difficult to scroll through the complete drug list when it is somewhat alphabetical but with many random entries scattered throughout. Some seem organized by most common, but others are quite random. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer MD Used the software for: 3-5 years ### "Land of misfit EMR" 1.0 December 13, 2017 Pros The EMR turns on and it does store data securely. customization is good. Hard to say other positives just looking to fill space. Cons customer service is awful. The system is slow and not user friendly and not quick to navigate. There has to be another EMR does not communicate with other systems. Doesnt print a user friendly H and P for hospital Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer PT Used the software for: 3-5 years ### "Poor response to our outpatient customization needs." 2.0 January 10, 2019 Pros Integrates communication and faxing into EHR. And that is really it. Having a character minimum for this question is presumptuous at best? Cons From the simple inability to auto-save, to the inability to put in simple error checks and stops, to the scads of extra fields and tabs that are not hideable cluttering up a simple and readable documentation process, to the slowness and propensity to stall/crash, to the strange text editing bugs - this software has more than doubled our documentation time... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer MD Used the software for: 3-5 years ### "6 plus years experience " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 July 24, 2017 Pros Not many.... customizable to your practice. You can call customer support and get a answer within a few days. Cons Slow, slow, and some days slower... Not user friendly. With each update we need to reedit the software for our needs. I would never use this program if I had to start over. To many files and hassles to change. Can't imagine why anyone would find this a first choice EMR for their practice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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