--- title: "CGM APRIMA Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CGM APRIMA Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more." source_url: "https://www.capterra.com/p/191955/Aprima-Medical-Software/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # CGM APRIMA Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CGM APRIMA ## What is CGM APRIMA? CGM APRIMA EHR is a market leading, award-winning EHR loved by physicians and office staff. APRIMA is used with great success by physicians in over 70 specialties including primary care, numerous surgical specialties, and many more. It is also highly adapted to and well-used in many settings, from typical medical offices, to home-based care settings, FQHCs, and more. The system offers EHR, PM, RCM, patient portal/telehealth/, prescribing, population health, integrated EDI and so much more. ## What is CGM APRIMA used for? [Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Top alternative Featured Overall rating Based on 53 user reviews Reviews sentiment Positive 42% Neutral 15% Negative 43% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CGM APRIMA?[Manage this product listing](https://www.g2.com/products/cgm-aprima/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CGM APRIMA 2.8 (53) VS. [4.0 (41)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (53) Ease Of Use 4.1 (41) Value For Money 2.7 (35) Value For Money 4.1 (36) Customer Service 2.7 (48) Customer Service 4.3 (38) ## CGM APRIMA alternatives Highest Rated [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [3.6 (467)](https://www.capterra.com/p/114601/AdvancedEHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 61% of reviewers rated it above 4 stars [4.2 (38)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (916)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) ## FAQs about CGM APRIMA Overview ### Which roles and teams benefit most from CGM APRIMA? CGM APRIMA is most used by physicians, doctors, and clinical providers who document visits, review patient records, and manage coding. Practice administrators, office managers, and reception teams use it to coordinate scheduling, referrals, billing-related tasks, and daily operations. Practice owners and executives rely on reporting and oversight for clinical and administrative performance. Answer based on 48 reviews Overview ### What company size and specific industries is CGM APRIMA built for? CGM APRIMA is designed for physicians and medical practices in the healthcare industry, especially organizations that need electronic health records, practice management, and revenue cycle tools. Its flexible, customizable setup fits solo practices, group practices, and other medical offices looking for practice administration support. Features and Usability ### What are the key features of CGM APRIMA? CGM APRIMA includes core EHR and practice management features for charting patient encounters, scheduling, patient records, insurance eligibility verification, and medical billing with claims management. Differentiating workflow options include customizable templates and diagnosis/CPT groups, e-prescribing with medication history and alerts, electronic lab orders, and specialty configuration for family medicine and other practices. Answer based on 22 reviews Limitations ### Does CGM APRIMA have reliability or software issues? CGM APRIMA provides an integrated EHR and practice-management workspace, but reliability concerns can disrupt daily clinical work. Medical practices describe slowdowns, crashes, lost unsaved documentation, and recurring error messages, while others find issues manageable after configuration or support. Teams should test uptime, save behavior, and support escalation during evaluation. Answer based on 19 reviews Getting Started and Support ### How easy is it to onboard and train a team on CGM APRIMA? CGM APRIMA offers documentation for training, while reviewers also mention training videos, web training, and onsite sessions. Front-office staff and users familiar with similar EHRs often learn scheduling and daily navigation quickly. Administrators and designated configuration experts need more time for setup, customization, workflows, and advanced functions. Answer based on 22 reviews Features and Usability ### Is CGM APRIMA easy to use for medical practices? CGM APRIMA offers a usable, feature-rich EHR for practices that invest in setup and training. Many clinicians find scheduling, chart access, and routine navigation approachable after templates are configured, while others consider the interface click-heavy and cumbersome. Smaller medical practices should assess training quality and workflow fit before deployment. Answer based on 18 reviews Features and Usability ### How does CGM APRIMA support patient and physician workflows? CGM APRIMA supports patient-facing workflows through appointment communications, portal access, clinical documentation, and staff task routing. Primary care practices often find its chief-complaint-driven charting helpful for encounters and follow-up, but some clinicians report too many steps, slow orders, and limited specialty fit. Configuration strongly affects patient and physician interaction. Answer based on 17 reviews Features and Usability ### Is CGM APRIMA fast and reliable during daily use? CGM APRIMA covers core EHR tasks, but speed and availability are recurring concerns for clinical teams. Users describe slow page loading, delayed reports, server interruptions, and occasional lost work that can affect visit flow. Some practices experience acceptable performance, so buyers should validate hosting, device compatibility, and response times in real workflows. Answer based on 15 reviews Features and Usability ### Can CGM APRIMA be customized for different medical specialties? CGM APRIMA allows practices to tailor templates, lists, rules, and provider preferences, particularly for primary care workflows. Teams with dedicated administrators and thorough training can adapt the system extensively, but some specialty practices find customization difficult and less suitable for needs such as image handling. Confirm specialty-specific requirements before implementation. Answer based on 14 reviews ## Features AI summary Based on 2,052 Medical Practice Management reviews Capterra reviewers highlight these as the features buyers care about most when comparing Medical Practice Management software: - **Practice Management** (**58%** of reviewers rated this feature as critical) - **Appointment Management** (**59%**) - **Patient Records Management** (**59%**) CGM APRIMA includes **Practice Management** and **Patient Records Management**, giving medical practices the tools to handle daily operations and maintain accurate clinical information in one system. However, it does not offer **Appointment Management**. Instead, it provides other highly valued capabilities, including **HIPAA Compliant** (**68%**) and **Charting** (**64%**), which help practices protect patient data and document care more efficiently, helping businesses support compliance, improve record accuracy, and keep care delivery organized. Practice Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Patient Records Management 1.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details HIPAA Compliant 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Claims Management 2.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies E-Prescribing 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically CGM APRIMA 25 features Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. Create and securely store digital patient records Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration) Intended to be used by cardiologists For family practices Determine clinically appropriate and cost-effective medications and therapies for patients Compliant with HIPAA, which sets standards for sensitive patient data protection Checking eligibility of patients for different insurance claims Manage billing and payments for a healthcare provider Alerts/warnings for potential allergies or interactions triggered by medications Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Access the system via a mobile application Supports practices with multiple healthcare professionals Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Sample files or documents that could be customized as needed or used as is Get Advice We can help you find the software with the features you need. Features 3.0 (53) 3.0 Based on 53 reviews ## Pricing Value for money 2.7 (35) ### Starting price Free trial not available Value for money 2.7 (35) 2.7 Based on 35 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.7 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.7 (48) 2.7 Based on 48 reviews ## User reviews Overall rating 2.8 Based on 53 reviews Filter by rating 5(7) 4(14) 3(7) 2(10) 1(15) Mentioned topic Sorted by most recent WG William G. Orthopedic Surgeon Medical Practice ### "Do NOT use this program " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 10, 2024 Uhhh, Clearly, not great! Just read the above. And believe me, I have no bone to pick with any individual person in this company. I just think the program is awful. Plus, the company doesn’t stand whatsoever they sell. They abandon you to try to figure it out on your own. Pros It was the most affordable program that appeared to be confident. That’s why I liked it. They claim to be able to merge the data out of the previous EMS and, while there were problems, it wasn’t terrible to make the conversion. Since that time it’s been miserable. But the conversion wasn’t bad. Cons There are so many things bad about this program that I won’t take up that much time in the block, however, the customer service is atrocious. You will wait 40 minutes to get somebody who tells you that you need to wait another 40 minutes for another person and then when you tell that person you’ve waited 80 minutes they literally hang up on you because they don’t feel like talking. That’s not an underestimation of what happened. Beware of their customer service. First and most important complaint. Second, the billing software sucks. It’s really not functional. It doesn’t do a whole lot well. And I would switch again except the pain of switching is untenable right now. So you’re you can’t stop it without a huge amount of pain until you get 1000 times by this program because it’s not a functioning program. Meanwhile, they have a YouTube video system of teaching the customer what to do with the program that is so out of date that I can’t use it to set up my system because my system is now different than the YouTube video show. So I have no option, but to use the online help, which has been 100% useless! So the program claims to be able to do things, you can’t set them up because no one will help you, and the YouTube videos that they post online are thoroughly useless! This is the worst mistake that I have made in my practice and I’ve been practicing over 30 years! Further, I don’t want the reader to think that I’m a computer illiterate. I enjoy technology. I’m not afraid of using technology. I don’t use an iPhone because I like the manipulation that can be done to a Google based android system. So you’re not talking to an old man who doesn’t understand computer programs. I should be able to work this program well and run my practice easily But I feel like I’m being killed with 1000 cuts. I was hoping this would be the last program I need to use before I can retire in the next 10 years, but that is not gonna happen. We’re going to have to go through another iteration of medical service technology. If you’re reading this, please read my advice and do not use this program! Switched from [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Stupidity! I’m not going to name it because it’s so much better a program than what I switched to that I wish I could go back. Reasons for choosing CGM APRIMA It appeared to be the best alternative for my limited practice (diagnosic orthopedics) with the best value. What I do is not difficult. We have a limited number of codes. We have a limited number of things we do. This should be easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jeffrey P. Billing Hospital & Health Care ### "CGM APRIMA" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 6, 2024 Positive. Only have had a few issues with them but most can be resolved easily and customer service is extremely helpful. Pros Timely and efficient customer service based in the states for issues with not only software but billing issues as well. Cons Way too many clicks to get where you need to get. They just did an update that added way more clicks than before but the new layout is nice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WS William S. Physician Hospital & Health Care ### "A piece of Junk" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 8, 2024 Absolutely horrid! Avoid this company at all costs. Pros That someday I will no longer be forced to use this piece of absolute junk. Cons Program is stupid/redundant/data is fragmented/ system slows and breaks very frequently. IT IS A PIECE OF >>>>>>. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lane M. Physician Hospital & Health Care ### "DAS/CGM Aprima is a terrible EHR Combination" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 21, 2023 Terrible both from the Aprima interface as well as the lying, cheating, bait and switch tactics of DAS that have resulted in spiraling costs. Pros Initial cost and ease of set up. Its benefits became smaller and smaller as time marched on and DAS became more and more a nickel and diming operation. Cons Just about everything else. The servers/software are slow, the interface does not work well with some computers displays/resolution/aspect ratios, and the spell-check is abysmal. Many words, like colonoscopy or neuropathy, show as misspelled when they are not. Also, the only interface that Aprima can be used on is a Windows device. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reasons for choosing CGM APRIMA cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Aparna S. Physician Coding Liaison Hospital & Health Care ### "Great product within budget " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 15, 2023 It’s better than many of the EMR system in that price range. Good for smaller organizations. Clinician friendly and billing is accurate and fast. Pros It’s is user friendly and help section is great. One stop EMR for practice management, insurance verification, billing, denials and posting. Cons Customer service can be better. Posting can be improved as it’s is not payer friendly. No all payer posting can be seen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK David K. Neruspine NP Health, Wellness and Fitness ### "Simply Put Skip the Headaches and Pick Something Else" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 5, 2022 Poor support hands down, sold 3 times sine we started using the system and it seems once the \[SENSITIVE CONTENT\] finds out how bad it is we got a \[SENSITIVE CONTENT\] Pros The day I left the practice and got rid of it. Cons User interface outdated, VERY poor support, constant service interruptions, lost notes multiple times, cick heavy antiquated Windows 1993 feel, JUST AWFUL to use! Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Practice change to a new practice, just left and went to practice fusion and my productivity jumped back up to where it was before I started using this junk software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Cheryl W. Provider Hospital & Health Care ### "Avoid If Possible" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 26, 2022 See above. Any other EHR would be better. Pros I have not found any part of this program easy to use. Cons It is counterintuitive to use. After using many other electronic health records, I found this to be the most clunky, unfriendly program on the market. When I attempt to resolve issues I get a complete runaround and an "we'll get right on that" or "we'll call you back in 10 minutes." They never do. I have had the same complaint about nonfunctionality since I started using this program with ZERO effort of the part of Aprima to resolve or even talk to me. I can't wait for this contract to end, I will put every effort into ensuring that this practice changes to another EHR. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) [Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) [athenaOne](https://www.capterra.com/p/98735/athenaOne/) New company, they started with this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Bill D. Business Manager Medical Practice ### "Beware of 5 year commitment" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 August 3, 2022 Being with Aprima was a waist of time and money. Pros The presentation was good. People that done initial training were pleasant to speak with. Cons We had to get our attorneys involved to get out of contract, even when problems were not fixed after being with the company for almost a year. They still insisted that we pay the remaining of the 5 year contract Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Looking for a software that would allow us to do our on billing Reasons for choosing CGM APRIMA Aprima had a good sales presentation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marcia M. Office Manager Hospital & Health Care ### "Not a fan" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 29, 2021 Pros The scheduling part of the program is easy to learn. Cons 1\. Customer Support: I don’t like the fact that when you reach out to customer support, they don’t help you set up things, for example, adding a new employee. Instead they give you a manual to enter things yourself from start to finish. This leaves with mistakes and having to reach out to support constantly for help regardless! This is how it is with a lot issues. They tell you what you should do but do not go above and beyond. For the price we pay to Aprima, they should include their own support team to be of more help. They will expect you to be a computer expert of their program and features. 2. The reports I run on a month to month basis are not accurate. Also it takes FOREVER to print a report if you need to. 3. It’s always down. For example, we have not been able to access Aprima since last Thursday, putting us over a week not being able to get work done! 4. It’s slow loading parts of the program even with fast internet. The list can go on and on. Switched from [Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Provider made the switch. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BF Brigid F. Physician Medical Practice ### "Avoid Aprima " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 25, 2021 Horrible. Always down- no access to medical records, scheduling, billing. Pros Always down. No access to the EHR. No explanation as to why taken down. Cons No timeline for return of functionality Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/191955/Aprima-Medical-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.