# CGM APRIMA Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CGM APRIMA the right Medical Practice Management solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/191955/Aprima-Medical-Software/reviews

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CGM APRIMA

2.8 (53)

[View alternatives](https://www.capterra.com/p/191955/Aprima-Medical-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 14th, 2026

# Reviews of CGM APRIMA

Ease of use

3.0

Customer Service

2.7

## Pros and Cons in Reviews

AS

Aparna S

Physician Coding Liaison Hospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“It’s better than many of the EMR system in that price range.“

February 15, 2023

WG

William G

Orthopedic SurgeonMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“Meanwhile, they have a YouTube video system of teaching the customer what to do with the program that is so out of date that I can’t use it to set up my system because my system is now different than the YouTube video show.“

June 10, 2024

AS

Aparna S

Physician Coding Liaison Hospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Clinician friendly and billing is accurate and fast.“

February 15, 2023

WG

William G

Orthopedic SurgeonMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“You will wait 40 minutes to get somebody who tells you that you need to wait another 40 minutes for another person and then when you tell that person you’ve waited 80 minutes they literally hang up on you because they don’t feel like talking.“

June 10, 2024

WG

William G

Orthopedic SurgeonMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“So you’re you can’t stop it without a huge amount of pain until you get 1000 times by this program because it’s not a functioning program.“

June 10, 2024

WG

William G

Orthopedic SurgeonMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“There are so many things bad about this program that I won’t take up that much time in the block, however, the customer service is atrocious.“

June 10, 2024

## Showing most helpful reviews

Showing 1-25 of 53 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

MEERA M.  
  
Hospital & Health Care  
Used the software for: 6-12 months

### "very bad experience. Would not recommend to anyone at all."

September 20, 2017

1.0

No integrity or sincerity /loyalty to clients. never try to work with the client or fix the issue .Only focused on the money. I got rid of the EHR early because of their very poor customer support. At that point the CEO said that I had broken the contract and I lost all of my money

Pros

like NOTHINg about this product.

Cons

bad customer support. No training and very poorly informed of the product. The CEO shows up only to pick up the check

Review Source

Response from eMDs

December 18, 2017

Aprima is very sorry to hear of your situation. It is unfortunate that the team at Integrated Surgical Care had this experience. However, we need to make it clear to our readers that your experience was not with Aprima itself, but with one of our VARs (resellers). In this particular instance, Aprima had absolutely no control over the situation. Our records indicate that your organization terminated your relationship with our VAR in December 2015, so more than two years ago. We are not sure what prompted this negative comment more than two years after the fact. Software Advice’s policy is not to fact-check reviews and they do not vouch for the accuracy of review content. Since you are responsible for the accuracy of the content you submit, and since you did not provide the appropriate context for your review, we are obligated to inform the Software Advice readers of the facts regarding your particular situation.

RT

Robert T.  
Phhysician  
Medical Practice  
Used the software for: 2+ years

### "Speed of use to facilitate use"

December 16, 2017

4.0

I have used the system for years and lately as the info to insurers and other requirements are necessary to submit, the system slows as if the platform wasn't set up to expand into these areas initially.

Pros

Has templates and can repopulate w/ changes w/ease Has all of the codes are up-to-date and the fees are all customizable Use friendly

Cons

Hard to customize to glean certain info or graph info like "A1c's" Too much user input If the program has a software glitch the time to eval and fix is weeks to months Harder than other programs to import data

Review Source

LW

Leslie W.  
Practice Administrator  
Medical Practice  
Used the software for: 1-2 years

### "Terrible implemenation and customer support "

January 24, 2020

3.0

Have a third party handling diagnostic code files who inadvertently deleted retired codes form the database making resubmission of older claims impossible. Customer support is very inflexible regarding communication avenues with the practice. Staff will submit trouble tickets with return phone numbers but customer support sends a senior staff member an email wanting more information. This strategy might work in a small office but it does not work in a large practice where team members function in different locations or departments.

Pros

It has lots of flexibility and users can customize many items to their liking. The mobile app is very handy for staff who function from the hospital.

Cons

Implementation process was awful. It left us improperly prepared to go live. Customer support is terrible. Can take weeks for responses which can often be an email indicating they couldn't replicate the problem and the case has been closed.

Review Source

CW

Cheryl W.  
Provider  
Hospital & Health Care  
Used the software for: 6-12 months

### "Avoid If Possible"

August 26, 2022

1.0

See above. Any other EHR would be better.

Pros

I have not found any part of this program easy to use.

Cons

It is counterintuitive to use. After using many other electronic health records, I found this to be the most clunky, unfriendly program on the market. When I attempt to resolve issues I get a complete runaround and an "we'll get right on that" or "we'll call you back in 10 minutes." They never do. I have had the same complaint about nonfunctionality since I started using this program with ZERO effort of the part of Aprima to resolve or even talk to me. I can't wait for this contract to end, I will put every effort into ensuring that this practice changes to another EHR.

Switched from

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

New company, they started with this.

Review Source

SJ

Shahriar J.  
CEO  
Hospital & Health Care  
Used the software for: 2+ years

### "Declining support and empty promises"

August 9, 2019

2.0

It started out ok with lots of support to start. A very complicated system to learn and set up and i took off 1 week to learn it and 2 months to set it up. I am the expert in our office and have a love hate relationship. It helps us be compliant but it is extremely slow. They keep promising a fix and they different things but at the end of the day, it slows your productivity really badly.

Pros

Lots of bells and wistles Keeps you compliant Keeps notes in whatever format you like

Cons

EXTREMELY SLOW!!!!! Complicated to set up Complicated to use support has declined over the last year Once they got you hooked, you are done

Reason for choosing CGM APRIMA

Allows offline access Keeps the format of my notes to how I wanted it but chose pretty over function and that was a big mistake

Review Source

CA

Charles A.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Leaving Aprima"

September 12, 2017

3.0

It was a good system to learn on, but there are more user friendly systems out there.

Pros

The pros of Aprima are that it does what it says it can do. It is a server based system so you know your files are secure and not all over the net. Their conferences are A1. I used to look forward to going to them.

Cons

It is a server based system so for upgrades and other maintenance issues you have to let Techs tap into your system from elsewhere. This leaves your system open for potential hackers. Our system was hacked several times which led to our decision to leave. Also if you buy this system do not go through a vendor. It is terrible because to get anything done you have to have a middle man that knows very little about the system. So then it becomes a game of telephone and things take forever to get done.

Review Source

jB

jim B.  
owner/president  
Medical Practice  
Used the software for: 2+ years

### "Some features not well organized. Mediocre support, though that is probably a function of the host company. Easier than most."

May 12, 2017

3.0

Pros

Reasonably easy to learn and use, particularly in comparison to many others. Has many of the features that make all EHRs difficult, but better organized and more intuitive than most.

Cons

Some areas have poor organization causing significant delays, eg, lists for "point and click" not alphabetical. Difficult to scroll through the complete drug list when it is somewhat alphabetical but with many random entries scattered throughout. Some seem organized by most common, but others are quite random.

Review Source

Response from eMDs

May 22, 2017

While Aprima appreciates reviews from customers, we do not recognize this reviewer or the practice name as ever having had a relationship with Aprima. We respectfully request that you take down this review. If you feel that we have made an error, please contact us at marketing@aprima.com so that we may find you in our system.

AM

Allen M.  
MD  
Hospital & Health Care  
Used the software for: 2+ years

### "Land of misfit EMR"

December 12, 2017

1.0

Pros

The EMR turns on and it does store data securely. customization is good. Hard to say other positives just looking to fill space.

Cons

customer service is awful. The system is slow and not user friendly and not quick to navigate. There has to be another EMR does not communicate with other systems. Doesnt print a user friendly H and P for hospital

Review Source

Response from eMDs

January 3, 2018

Allen – thank you for speaking with us about your concerns. It seems your largest concern was about Direct Messaging. As you may know, we’ve worked with your office to confirm that Direct Messaging has been working for your practice and continues to work today. We would like to renew our offer to provide some additional training to help you with some of the other items that you mentioned. We’ve reached out to you several times. Please call our office to schedule this. Thanks, Judy

JW

Jeremy W.  
PT  
Medical Practice  
Used the software for: 2+ years

### "Poor response to our outpatient customization needs."

January 8, 2019

2.0

Pros

Integrates communication and faxing into EHR. And that is really it. Having a character minimum for this question is presumptuous at best?

Cons

From the simple inability to auto-save, to the inability to put in simple error checks and stops, to the scads of extra fields and tabs that are not hideable cluttering up a simple and readable documentation process, to the slowness and propensity to stall/crash, to the strange text editing bugs - this software has more than doubled our documentation time...

Review Source

RN

Richard N.  
MD  
Medical Practice  
Used the software for: 2+ years

### "6 plus years experience "

July 24, 2017

2.0

Pros

Not many.... customizable to your practice. You can call customer support and get a answer within a few days.

Cons

Slow, slow, and some days slower... Not user friendly. With each update we need to reedit the software for our needs. I would never use this program if I had to start over. To many files and hassles to change. Can't imagine why anyone would find this a first choice EMR for their practice.

Review Source

LM

Liliana M.  
Scientific technician  
Medical Practice  
Used the software for: Less than 6 months

### "slow"

October 18, 2016

3.0

it is always time consuming when you try to save the note, complete it, or even just adding labs in the service order, you have to wait and then send them and then select them, wait for the slow system to respond and then print them, walk to the printer and hand the paper order to the blood work lady. So my suggestion is: less steps to get something done specially this since we have to be very fast in order to provide quality of care in each visit. And we should send the order electronically to the phlebotomist. I have used other EMRs and with others you can do it electronically. LESS STEPS FOR EVERYTHING will make you the best EMR. because we will be faster, and the patient will be happier.

Pros

Easy to use.

Cons

Slow too many steps to get something done.

Review Source

AM

Alisa M.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Updated review"

February 17, 2016

4.0

Pros

We were able to customize it to our specialty, Also the ICD10 conversion was seamless. All of the issues we had have been resolved thanks to the dedication of our vendor.

Cons

We honestly have no complaints at this time all issues have been resolved.

Review Source

JL

Joan L.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Aprima for you"

July 6, 2016

3.5

Pros

It is easy to use, and there are training videos. You can easily customize to you own practice.

Cons

There isn't enough support when something new comes out. Only one person can be in the note at a time.

Review Source

VT

Valerie T.  
Administrator  
Medical Practice  
Used the software for: 1-2 years

### "I used this product on a daily basis"

July 21, 2016

1.0

Pros

I really dont find much I like about this product. It was a good sale when pitched, but most of what was told to us was not true. I do would not ever purchase this again.

Cons

You cant do the simplest of things on this system. Cant even run a good patient list.

Review Source

EL

Esther L.  
MA  
Medical Practice  
Used the software for: Less than 6 months

### "Aprima EHR good "

October 25, 2016

4.0

I have been working with the system for almost 2 years , it is good, quick, friendly

Pros

Quick

Cons

Sometimes we do not know many of its functions

Review Source

IS

Ira S.  
  
Medical Practice  
Used the software for:

### "aprima EHR"

March 4, 2015

2.5

Pros

Ease in finding notes once entered into the EHR display is nice.

Cons

Not intuitive, very difficult to customize, limited help menus and teaching.

Review Source

SA

Shobhit A.  
Doctor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Mediocre EHR"

April 11, 2016

2.5

Pros

Relatively inexpensive compared to competition. PM is relatively straight-forward to use.

Cons

The EHR is not very intuitive, is very click-heavy, and exceedingly difficult to customize.

Review Source

WG

William G.  
Orthopedic Surgeon  
Medical Practice  
Used the software for: 2+ years

### "Do NOT use this program "

June 10, 2024

1.0

Uhhh, Clearly, not great! Just read the above. And believe me, I have no bone to pick with any individual person in this company. I just think the program is awful. Plus, the company doesn’t stand whatsoever they sell. They abandon you to try to figure it out on your own.

Pros

It was the most affordable program that appeared to be confident. That’s why I liked it. They claim to be able to merge the data out of the previous EMS and, while there were problems, it wasn’t terrible to make the conversion. Since that time it’s been miserable. But the conversion wasn’t bad.

Cons

There are so many things bad about this program that I won’t take up that much time in the block, however, the customer service is atrocious. You will wait 40 minutes to get somebody who tells you that you need to wait another 40 minutes for another person and then when you tell that person you’ve waited 80 minutes they literally hang up on you because they don’t feel like talking. That’s not an underestimation of what happened. Beware of their customer service. First and most important complaint. Second, the billing software sucks. It’s really not functional. It doesn’t do a whole lot well. And I would switch again except the pain of switching is untenable right now. So you’re you can’t stop it without a huge amount of pain until you get 1000 times by this program because it’s not a functioning program. Meanwhile, they have a YouTube video system of teaching the customer what to do with the program that is so out of date that I can’t use it to set up my system because my system is now different than the YouTube video show. So I have no option, but to use the online help, which has been 100% useless! So the program claims to be able to do things, you can’t set them up because no one will help you, and the YouTube videos that they post online are thoroughly useless! This is the worst mistake that I have made in my practice and I’ve been practicing over 30 years! Further, I don’t want the reader to think that I’m a computer illiterate. I enjoy technology. I’m not afraid of using technology. I don’t use an iPhone because I like the manipulation that can be done to a Google based android system. So you’re not talking to an old man who doesn’t understand computer programs. I should be able to work this program well and run my practice easily But I feel like I’m being killed with 1000 cuts. I was hoping this would be the last program I need to use before I can retire in the next 10 years, but that is not gonna happen. We’re going to have to go through another iteration of medical service technology. If you’re reading this, please read my advice and do not use this program!

Reason for choosing CGM APRIMA

It appeared to be the best alternative for my limited practice (diagnosic orthopedics) with the best value. What I do is not difficult. We have a limited number of codes. We have a limited number of things we do. This should be easy.

Switched from

[Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/)

Stupidity! I’m not going to name it because it’s so much better a program than what I switched to that I wish I could go back.

Review Source

JP

Jeffrey P.  
Billing  
Hospital & Health Care  
Used the software for: 2+ years

### "CGM APRIMA"

May 6, 2024

5.0

Positive. Only have had a few issues with them but most can be resolved easily and customer service is extremely helpful.

Pros

Timely and efficient customer service based in the states for issues with not only software but billing issues as well.

Cons

Way too many clicks to get where you need to get. They just did an update that added way more clicks than before but the new layout is nice.

Review Source

KG

Katie G.  
Management  
Medical Practice  
Used the software for: 2+ years

### "TOP OF THE LINE "

November 22, 2017

5.0

My advise? Invest in the right person... someone you can trust with all securities. Invest in education form Aprima (there is a reason why each department has their own group of support experts). Finally make sure the person you chose for this job is highly driven and takes pride in the work they do.

Pros

I don't know where to begin.... I think that anyone who rates this system anything less than 5 stars does not know the capabilities of this EHR program. Before anyone makes up their mind about switching to another vendor please do your homework first. Step 1 require someone from the practice get extensive training on the one area that is the heart of the entire set up- \*List Editor\*. Call Aprima and ask for securities to this area of the system (you have to own your system in order to do this) If you know what you are doing, literally you can create your own setup/category/section/rule/security measure/capturing data for CMS program. I can go on and on what you can edit, the sky is the limit you don't have to use templates that the system comes with by the way even though you think you see all the options, most likely you are not as they are hidden behind filters that are set to default to... For example searching by (most recent- to- most frequent to- alphabetical order- to- all -1).. Imagine back roads that you don't see... like the human body all we can see is surface the outside- not the wiring on the inside- for that we would have to use some form of radiology. I highly doubt anyone who gave this system anything lower than a 5 star score has had the time to even scratch the surface of this genius system. Everything I learned, I did on my own time...hours at night I spent self-teaching and uncovering options and search table options that was available to use One by one I would get more excited with my new findings!! Our systems Captures and does all the work for us. Every day I learn something new, I am truly fascinated by this system. This is a fact because I personally set up criteria and rules that have changed our reporting to the level that has never been achieved before. The jobs and errors are easily re-set in seconds but I must say, we have never had issues with speed or any other issues for that matter that I could not quickly solve myself or have Aprima support quickly resolve for me, We can see a complicated patient with multiple chronic conditions and address each condition in less than 15 min from the point of check- in to check- out you do the math. On very rare occasion, an upgrade is due and until that is done you may have a few days of "error" messages here and there but that does NOT INTERFERE WITH workflow. Aprima support has been incredible with response time when we need them. I highly doubt this type of support is available with other programs but I am no expert and not looking for any other program & what it has to offer, simply because I know this is top of the line. Instead, I focus on customizing and molding the system to our preference to fit our practice specialty & patient’s needs. Anyone who says “There is not enough templates" is dead wrong. Check to make sure your practice is set up under the correct specialty and all the filters are available for use & if that is still not enough, you can start from scratch and build your own as you go. While charting if you don't see your option listed, search and add the category yourself from a list of options available or better yet, add \_ (underscore) option and now you can type anything you wish for that category. No one said you are limited to using what is provided. In fact, there are too many options. The only obvious problem after reading all the feedback is doctors don't have a clue what this system truly offers and is capable to do. That is a STAFF problem not Aprima program issue. I suggest focusing more on investing in employees who are highly motivated and independently driven to bring success into the business. Unfortunately Doctors just don't have appropriate support within their own staff that is disciplined enough to dedicate time to learn this system. \*THINK OUTSIDE THE BOX\*. I am convinced in the very near future Aprima will succeed at even that issue... by providing physicians with a system that even replaces staff that we all so desperately depend on. This EHR is incredibly intelligent & anything lower than 5 star rating is simply "limited knowledge of what this system is really capable of". It only takes one determined mind to uncover the system's magic ability to not only do all the work but also to make money for the company effortlessly. My advice? Invest in the right person... someone you can trust and give them all securities. Invest in education form Aprima (there is a reason why each department has their own group of support experts). And finally make sure the person you chose for this job is highly driven and takes pride in the work they do. Only then will you discover that this system is a keeper & truly is one of a kind!

Review Source

JR

Jack R.  
  
  
Used the software for:

### ""

November 2, 2013

4.5

We have used Aprima since 2011. We moved from paper to electronic format using a staged process that I spearheaded as project manager. In November 2011, we implemented the PM system. In February 2012, we moved. I became Aprima PRM 2011 certified and began training physicians in May for a July and August implementation. I met with each of the physicians who were participating in the first of the three waves of go-lives beginning in May and started exposing them to the product. I began meeting with the second wave physicians in June. By July, three physicians were already using Aprima, even though their official Go Live date hadn't arrived. Five physicians were using it by the end of July. We ran a part-electronic/part-paper schedule, which we ramped up as the physicians felt comfortable. It took six months before all of our physicians were 100% electronic. While the process of converting was difficult, we had almost no loss of patient volume. We did not cancel appointments or block off vast swaths of the schedule due to the implementation. The software was relatively easy to pick up for our physicians once it was configured administratively and once the physicians and staff became accustomed to the program's layout. Customer support has been pretty good and has only gotten better since we began with them. There were a lot of crashes early on, but those have been 99% fixed. We have submitted dozens of tickets and almost all of them were completely resolved within 24-48 business hours. Any emergencies were handled within a couple hours. If you do have a more complex issue that has to be passed on to a developer, though, you may be waiting. We've actually seen an improvement in our patient flow and our ability to measure the practice's performance has vastly improved. We now have a number of fixed quantitative measures that we can follow for clinical, financial, and operational performance such as no show %, revenue per procedure, E&M coding averages, lab/task/phone message completion rates, etc. which we can map by provider, site, CPT, date, or whatever other dimension we wish. It's really crazy how flexible reporting can be with 3rd party software. I estimated the number of linear inches for a file rack for our existing chart storage before we moved them to their new home in the new medical records suite by retrieving the first letter of the last name of each patient that was seen since Aprima began and dividing it by the total number of patients, then multiplying it by the number of available inches to get the amount that should be allocated to the A's, B's, C's, etc. We were able to reduce the medical records department from 4.6 FTE employees to 3.25 FTE employees. Our clinic is now distributed in separate offices. We were able to move our business office outside of the clinic into another suite in the building and our medical records department was moved out as well. This was not possible without Aprima. This made room for an additional physician who we onboarded just two months ago, and it positions us to expand even more. Our no-show rate has reduced from 4.5% in May 2012 to 0.9% in October 2013 due to appointment confirmation e-mails, calls, and text messages that were not possible before our conversion. We are saving thousands on paper, folders, inserts, envelopes, postage, and other materials. We have begun tapering off our off-site storage, which is a $1,000/month expense that will be reducing by $200/month every year for the next 5 years. Patients love being able to log on to our patient portal to look at their lab results, which has saved our staff from having to call or mail results when patient labs are normal. Our physicians are seeing more patients per day on average than they ever have before. We are on our way to our highest-ever year when judged by total revenue. The physicians love being able to go home and remote into the office to do work. Our physicians are generally happier and more relaxed than they were when we were using paper. Staff are happier and more relaxed. The administrator and HR manager is able to focus on side projects because there are fewer conflicts. All-in-all, Aprima has been a huge success, although it could use a number of improvements to speed and the overall design of the product.

Review Source

AS

Aparna S.  
Physician Coding Liaison  
Hospital & Health Care  
Used the software for: 2+ years

### "Great product within budget "

February 15, 2023

4.0

It’s better than many of the EMR system in that price range. Good for smaller organizations. Clinician friendly and billing is accurate and fast.

Pros

It’s is user friendly and help section is great. One stop EMR for practice management, insurance verification, billing, denials and posting.

Cons

Customer service can be better. Posting can be improved as it’s is not payer friendly. No all payer posting can be seen.

Review Source

LM

Lane M.  
Physician  
Hospital & Health Care  
Used the software for: 2+ years

### "DAS/CGM Aprima is a terrible EHR Combination"

September 21, 2023

1.0

Terrible both from the Aprima interface as well as the lying, cheating, bait and switch tactics of DAS that have resulted in spiraling costs.

Pros

Initial cost and ease of set up. Its benefits became smaller and smaller as time marched on and DAS became more and more a nickel and diming operation.

Cons

Just about everything else. The servers/software are slow, the interface does not work well with some computers displays/resolution/aspect ratios, and the spell-check is abysmal. Many words, like colonoscopy or neuropathy, show as misspelled when they are not. Also, the only interface that Aprima can be used on is a Windows device.

Alternatives considered

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

Reason for choosing CGM APRIMA

cost

Review Source

MM

Marcia M.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Not a fan"

April 29, 2021

2.0

Pros

The scheduling part of the program is easy to learn.

Cons

1\. Customer Support: I don’t like the fact that when you reach out to customer support, they don’t help you set up things, for example, adding a new employee. Instead they give you a manual to enter things yourself from start to finish. This leaves with mistakes and having to reach out to support constantly for help regardless! This is how it is with a lot issues. They tell you what you should do but do not go above and beyond. For the price we pay to Aprima, they should include their own support team to be of more help. They will expect you to be a computer expert of their program and features. 2. The reports I run on a month to month basis are not accurate. Also it takes FOREVER to print a report if you need to. 3. It’s always down. For example, we have not been able to access Aprima since last Thursday, putting us over a week not being able to get work done! 4. It’s slow loading parts of the program even with fast internet. The list can go on and on.

Switched from

[Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/)

Provider made the switch.

Review Source

BD

Bill D.  
Business Manager  
Medical Practice  
Used the software for: 6-12 months

### "Beware of 5 year commitment"

August 3, 2022

1.0

Being with Aprima was a waist of time and money.

Pros

The presentation was good. People that done initial training were pleasant to speak with.

Cons

We had to get our attorneys involved to get out of contract, even when problems were not fixed after being with the company for almost a year. They still insisted that we pay the remaining of the 5 year contract

Reason for choosing CGM APRIMA

Aprima had a good sales presentation.

Switched from

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

Looking for a software that would allow us to do our on billing

Review Source

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