--- title: "Acuity Scheduling Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Acuity Scheduling the right Appointment Scheduling solution for you? Explore 5774 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/191978/Acuity-Scheduling/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Acuity Scheduling 4.8 (5774) [View alternatives](https://www.capterra.com/p/191978/Acuity-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Acuity Scheduling Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews JR Jeff R Project ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “I have used this for 8+ years and it is so easy to create a customer facing site for customers to book appointments, it syncs up with my calendar, and my rates have hardly gone up since I signed up as they are loyal to their customers and grandfather them in (my pricing was held at what I signed up for even though the price of my plan went up). “ June 3, 2026 CH Connie H OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “The embeddable booking widgets were hard to customize.“ July 25, 2026 JS Janapher S Administrative CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “I liked how Acuity Scheduling makes it simple to manage appointments, reduce scheduling conflicts, and provide clients with an easy way to book available times.“ July 20, 2026 BM Brazola M Medical AssistantCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “Some cons for Acuity Scheduling are it can be expensive for small businesses and it has no free tier like other apps.“ January 15, 2026 Sarah T Sr Marketing ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It helps us manage time slots, capacity and participant information in one place while giving guests a straightforward booking process.“ September 13, 2026 Eric T Director, Digital TransformationAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “The only real issue that we ran into is the inability for an Admin to manage the actual configurations for the end-users. “ December 16, 2025 JS Janapher S Administrative CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “The automated reminders, calendar management, and client scheduling features help save time and improve organization.“ July 20, 2026 Hannah K Vice PresidentMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “Also, since Acuity was acquired recently, it makes you re-log into your account like every half hour and it is VERY annoying.“ December 29, 2025 ## Showing most helpful reviews Showing 1-25 of 5774 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Heather L. Holistic health practitioner and cycle coach Alternative Medicine Used the software for: 2+ years ### "Awesome product for small business owners" February 15, 2026 5.0 Overall, I enjoy this product and will continue to use it, if only because switching at this point is more hassle than it’s worth. Though the benefits of this software are unmatched, I wish they would upgrade a few things. Pros Product is awesome and relatively easy to use. love how many automations I can send for reminders to clients and for follow ups about re-booking and leaving reviews, etc. The payment integrations is also awesome too! Cons I don’t like that they don’t have an HST addition option built in to client receipts. It really makes my accounting messy and occasionally I consider changing software for this reason only. I als wish that it connected directly to square so I don’t have to switch between apps. Would be really awesome if EMT was an option for payment as well. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) More automations and it was built into my website Review Source Tracie B. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Good product for scheduling" March 8, 2026 4.0 Good. Acuity scheduling has good customer support for those using the product, is easy to set up and deploy for businesses, and allows for third party integrations. Pros Acuity Scheduling made it easy to set up and integrate my calendar to reduce the risk of booking conflicts, improve booking notifications, and integrate the product into my website. Cons The cost of Acuity scheduling to access all premium features is high compared to alternatives for small businesses and small non-profits. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Acuity Scheduling Ease of setup and deployment, good customer service, easy third party integration. Review Source MT MaChelsea T. CEO Accounting Used the software for: 1-2 years ### "Easy to Use and Gets the Job Done" October 23, 2026 4.0 I’ve had a good experience with Acuity Scheduling. It makes it easier for clients to book appointments without me having to go back and forth with them about times. I also like being able to manage my schedule in one place. The pricing could be better, especially for small business owners, but overall it gets the job done and saves me time. Pros I like how easy Acuity Scheduling makes it to manage appointments and stay organized. Clients can book appointments based on availability without having to go back and forth about scheduling. The automated reminders are also helpful and make the overall booking process more convenient. Cons One downside is the cost, especially for small businesses that may not need every feature offered. Some of the customization options can also take time to figure out. Overall, it’s a good scheduling platform, but there is room for improvement in pricing and flexibility. Review Source RB Rachel B. CEO Executive Office Used the software for: 6-12 months ### "Straightforwards and Grows with you" October 24, 2026 3.0 Straightforwards, sometimes a little trial and error but once setup and working it was fairly easy to keep things heading in the right direction of progress Pros Fairly easy to setup and use from day one, some other products are more indepth to setup and get going but this was straight forward and support function easy to use if needed Cons Sometimes when I thought things had been scheduled and setup they weren't working quite as expected but that was part of the learning Review Source Lacey H. CEO E-Learning Used the software for: Less than 6 months ### "Only used Acuity Scheduling with my Squarespace website " July 30, 2026 4.0 I used it when I host my website on Squarespace briefly. I did not like the lack of versatility, as it did not allow customized automation without using third party tools. Pros The software worked well for the value of my dollar. It was easy to use, and even process payments on. Cons I did not like the workflow. I prefer the Calendly platform or GoDaddy's Booking platform. Also, there was no way to change the workflows without using a tool like Zapier. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Microsoft Bookings](https://www.capterra.com/p/176567/Bookings/)[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing Acuity Scheduling I only chose Acuity Scheduling because it interfaced with Squarespace. I used hosting my business website on Squarespace at the time. Review Source Hannah K. Vice President Marketing and Advertising Used the software for: 1-2 years ### "The #1 Scheduling Platform For Small Businesses" December 29, 2025 4.0 Pros I've used so many different electronic calendars and Acuity is by far one of the best. The weekly schedule viewer simply cannot be compared to other platforms. It is also great to be able to have private notes that can be shared across the team on each booking. Cons It is pricey compared to other platforms, but dare I say it's worth it. Also, since Acuity was acquired recently, it makes you re-log into your account like every half hour and it is VERY annoying. This alone has decreased my satisfaction with Acuity significantly. Alternatives considered [Breely](https://www.capterra.com/p/10025371/Breely/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing Acuity Scheduling Again, Acuity weekly view is better than other platforms. Most platforms don't even have a week view available, or if they do it cannot be custom colour coded. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Because Calendly has no weekly view, and Acuity's is top notch. Review Source Eric T. Director, Digital Transformation Automotive Used the software for: 2+ years ### "Robust Scheduling Platform with Great Built In Integrations" December 16, 2025 4.0 Acuity filled the scheduling gap where we needed it. As we grew the business, it provided us with quick wins in standing up a new business model that required dynamic scheduling across multiple platforms including M365, Postgresql and Retool. It provided a high level of visibility into daily schedules. Pros Acuity Scheduling integrated well into the process and tools we were using. Combined with low-code/no-code platforms, Acuity was flexible enough to support a multi-user environment, requiring minimal administrative functions. Cons Integration and Configuration did take longer than we had expected, but once the processes were fully mapped and we understood the interactions between Acuity, Retool, Outlook and our Postgresql backend, it became very easy to manage. The only real issue that we ran into is the inability for an Admin to manage the actual configurations for the end-users. Acuity requires that the end user participate in the connection between Outlook and Acuity. It's not a horribly difficult process, but would have been much more streamline had the Acuity Admin been able to execute the entire process on his own. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/)[FreeBusy](https://www.capterra.com/p/154042/FreeBusy/) Reason for choosing Acuity Scheduling Acuity was chosen because of the flexibility and integration with other systems, as well as ease of use. We needed to operational in a short period of time. Review Source gS geraldine S. makeup artist Cosmetics Used the software for: 6-12 months ### "Amazing booking site" July 25, 2026 5.0 it was amazing overall. I really loved the ease of use & the fact that the site is easy to use, It was worth it due to the fact that it was affordable. Pros I love used acuity, Syncing my client contacts at the time was super easy & sufficient. There was minor bugs and issues, The value for my money was worth it Cons i didnt like that it was hard to get in contact with customer support. The processing of payments took awhile to be recieved on my end Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) i made the switch because i didnt feel that acuity was properly promoting me.. Review Source CB Casey B. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Very Beneficial" September 30, 2026 5.0 Overall, my experience with Acuity Scheduling was fantastic! It definitely helped keep my appointments in a timely fashion. Pros The ease of being able to create an event with specific time slots for scheduling makes things very easy for a long period of meeting times. Cons I didn't like that if I needed to delete 1 person off a multi-person time slot I had to delete the whole thing and re-enter. Review Source TV Tammie V. Owner E-Learning Used the software for: 6-12 months ### "Overall good" September 14, 2026 5.0 Overall, I had a good experience. I did end up transitioning to another program because I feel like it integrated more with other program. Pros Acuity scheduling is overall good scheduling tool. It is pretty easy to use and does pretty well for scheduling needs Cons I didn’t love the formatting of it. I also did not love the way it integrated with other programming tools. Review Source Jen H. CEO Media Production Used the software for: 6-12 months ### "Scheduling Made Ridiculously Easy" February 12, 2026 4.0 My experience with Acuity Scheduling has been consistently positive. It’s reliable, professional, and saves me a ton of time every single week. Clients love how easy it is to book, and I love not chasing appointments anymore. If you value efficiency (and your sanity), this one’s a no-brainer. Pros Acuity Scheduling makes booking appointments feel effortless—for me and for my clients. The automated reminders alone are lifesavers. I love how customizable everything is—from intake forms to availability settings—so it actually fits my workflow instead of forcing me to adjust to it. Payment integrations are smooth, the calendar sync works like a charm, and the client experience looks polished and professional. It’s basically like having a virtual assistant who never sleeps. Cons There’s a small learning curve when you first dive into all the customization options.Once everything is set up, it runs beautifully. I wouldn’t mind even more built-in design templates, but that’s more of a wishlist item than a complaint. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 1-2 years ### "Budget Friendly To Start Your Business" February 6, 2026 5.0 Acuity Scheduling is a great tool for scheduling appointments, I love that your able to make it look like your own website and out your own touches and spin on your link. Pros I like the ease of usage the app provides. The tool is budget friendly for people that is starting there business and need some type of organizing. Cons I not to fun of how the revenue tab is setup. It should be more user friendly for someone to understand. Review Source VR Verified Reviewer Tech Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Basic but gets the job done" January 29, 2026 4.0 Overall my experience with using Acuity Scheduling is positive, as it gets the job done for me, where I use it simply to book and manage appointments with clients. Pros What I like about Acuity Scheduling the most is that it integrates seemingly with other platforms that I use everyday, such as Google suite, and Outlook. it also allows me to create meeting links on Google Meets too which makes the integration so useful! I mainly use the tool to schedule calls and tech consultations with clients. Cons What I like least about Acuity Scheduling is that there is very little customization available. Customizations require CSS/HTML, which non-tech savy users may find inconvenient or difficult to implement changes with. I also find the mobile app isn't as fast as the desktop version too, at least on Android. Review Source Becky R. Music Teacher Music Used the software for: I used a free trial ### "Love the robust options, was more than what I needed." December 4, 2025 4.0 I really like it, good value for money, just more complicated than what I needed and ended up looking for a simpler option. Pros Very robust. So many options - you can integrate with Squarespace website and really is very practical. Learning curve is manageable. Cons A bit overwhelming. Have to hook up payment separately. Ended up looking for something simpler for my needs. Switched from [My Music Staff](https://www.capterra.com/p/148451/My-Music-Staff/) Needed more modern options and capabilities. Review Source DD Daisy D. HR Manager Hospitality Used the software for: Less than 6 months ### "Easy Scheduling That Saves Time" August 3, 2026 5.0 I've had a good experience with Acuity Scheduling. It has made booking appointments much more organized and reduced scheduling conflicts. Once it's set up, it works smoothly. Pros Acuity Scheduling is very easy to use. Clients can book appointments on their own, which saves a lot of back-and-forth emails. The calendar sync works well. Cons Some useful features are only available on the higher-priced plans, and the interface can feel a little overwhelming at first. Review Source KJ Kendra J. Mentor Education Management Used the software for: 1-2 years ### "Great meeting scheduler" February 13, 2026 5.0 I have found acuity to be a very helpful and useful tool for scheduling zoom calls with mentees throughout the last few years. Pros Very convenient to use for both myself and my mentees who are scheduling calls with me for the Modern Classrooms Project. Cons It took some time initially to sync calendars and change time zones, but the fact that it was possible to use different time zones was helpful. Review Source Victoria H. HR Director Insurance Used the software for: 1-2 years ### "Good tool for scheduling " January 10, 2026 3.0 Overall, my experience has been pretty good. I haven’t had any issues that have made me not want to use the system. Pros The ability to schedule appointments online and use the system and integrated with your appointments Cons I’m not sure that I have anything. I don’t like about it. I haven’t had any challenges too much with it. Review Source Samuel L. Mortgage Loan Officer Banking Used the software for: 2+ years ### "Acuity Scheduling - Comprehensive solution for scheduling and managing appointments which is the powerhouse of productivity and success" April 7, 2025 5.0 The overall experience with Acuity Scheduling has been remarkably satisfying. Acuity Scheduling enable me to plan tasks and meetings in advance, which help save me time compared to writing schedules on paper . It also allow me to share my available time with clients, enabling instant booking without back and forth emails and calls to find a convenient time for everyone. This enable me to manage multiple calendars effortlessly ,stay organized and manage my time more effectively. Pros Acuity Scheduling's simple and clean UI makes it easy and comfortable to navigate and use. Additionally it enable us to customize scheduling options and look good to our clients by adding our brand logo, customizing the color and copy of our scheduler. Acuity Scheduling provides us with tools for scheduling and managing appointments which help us streamline our scheduling operations and management of multiple loan clients. Acuity's automated appointment notifications and reminders enable us to stay ahead of all our scheduled meetings which prevent no-shows . Acuity sync with Google Calendar is a gamechanger that has helped us eliminate double bookings and scheduling conflicts by adjusting our availability accordingly. Acuity allow for customization of intake forms which help us gather necessary client information efficiently and personalize the customer experience. This provide us with all the details we need to provide excellent client service. Lastly, Acuity provide a mobile admin app that help manage appointments and view client details on the go. Cons I have not had any problems with Acuity Scheduling. It serves it's purpose to the latter and i have not found anything not to likes Review Source MB Martin B. Brand Manager Chemicals Used the software for: 2+ years ### "Its never scheduling without Acuity Scheduling." October 8, 2024 5.0 I have experienced a magnificent transition in bookings and scheduling for meetings with Acuity Scheduling. With the scheduling automations, I don't have to find the right time to schedule manually instead, it gets all the dirty work done for me. Acuity Scheduling have helped me get my calendar activities well organized. Pros I loved how customizable Acuity Scheduling is as it allows me to tweak it to fit the exact scheduling requirements i have. Acuity Scheduling navigation interface is clear and neat making it so comfortable for just anyone to book a schedule. There are scheduling automations that makes it precise to find convenient time when am available for scheduling. Cons Everything that is offered in Acuity Scheduling works so perfectly, i cannot recount any bad experience. Review Source DM Direzione M. Automotive Product Development Engineer Automotive Used the software for: 2+ years ### "Revolutionize your booking and scheduling process from start to finish using this customizable and versatile online appointment platform " March 19, 2025 5.0 Our main highlight of Acuity Scheduling is that it has simplified our booking process, allowing us to focus on core tasks without the administrative burden of scheduling appointments . This help us to facilely coordinate meetings with designers, procurement team, manufacturing department and other stakeholders. Pros Acuity Scheduling has streamlined our appointment scheduling process. Its sleek and glossy UI make it easy to setup and manage appointments. Seamless integration with our calendar platforms gives us an overview of all our appointments, efficiently manage project timelines and meeting deadlines on a single pane. It also enable us to share availability slots with others. Acuity Scheduling provide advanced automated emails and text reminders that help us stay ahead of scheduled appointment or meetings. Acuity Scheduling enables us to add booking pages on Facebook, Instagram and on our website which enable our clients to seamlessly book appointments directly on social media platforms. Additionally, it enables us to custom make intake forms which help gather information about new clients or partner Cons All the features Acuity scheduling features have proved worthy and incredibly easy to use. We have encountered zero system hitches and have found nothing to complain about Review Source RF Rachelle F. Founder, HR Consultant Human Resources Used the software for: 1-2 years ### "Great product for online scheduling" March 6, 2026 5.0 Overall my experience was good because it offered convenience and was a great solution for getting clients through my website. Pros I really valued the convenience of it being on my website and the integration with my calendar and squarespace. Cons I rarely had people use the scheduling tool unfortunately and the integration on my website didn't work perfectly all the time. Review Source DP David P. Prevention Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Scheduling system that works for you" April 2, 2025 4.0 Overall - this is a fantastic program for small and even medium size businesses to handle online scheduling and appointments. The ability to send a link to your calendar or specific service is a definite advantage. They also have the option for intake forms, pre-surveys, post service surveys and the ability to pay for appointments and gift certificates on the website. Over all excellent product Pros I love the online scheduling and customization. That was perfect for us when we first started growing. You can text a link directly to your calendar, and then you get notified when someone schedules an appointment. The client gets reminders too which helps with no show appointments. Theres even a no show button and you can prevent repeated no shows from scheduling! Cons Figuring out how to set the different calendars and work schedules are not intuitive in my opinion. That needs to be done better. Also, some of the reports are a little sparse in specifics that you can pull out. Review Source AM Arona M. Campaign Strategist and Coordinator Civic & Social Organization Used the software for: 2+ years ### "Acuity Scheduling offers a strong foundation towards success in scheduling." February 24, 2025 5.0 There are no words to explain how good our experience with Acuity Scheduling has been. It has eliminated all the challenges we used to encounter when scheduling for our meetings. With Acuity Scheduling outstanding features like meeting reminders, we have never found ourselves missing any scheduled meetings. Pros Acuity Scheduling offer premium meeting scheduling features that has made scheduling so efficient. It has auto reminders that ensure all meeting attendees are aware of the time the meeting are starting. Acuity Scheduling data safety tools are very effective at keeping meeting details private to only the trusted attendees. Its auto-scheduling function saves time when scheduling for recurring meetings. Cons We have not experienced any cons with Acuity Scheduling. All features are reliable and equally impactful. Review Source IC Isabella C. CEO Recreational Facilities and Services Used the software for: 1-2 years ### "Good integration with Squarespace but lacks some features" May 28, 2025 4.0 Pros Acuity Scheduling integrates seamlessly with Squarespace, which is where we host our small business website. It is nice to have scheduling software out-of-the-box instead of having to code. Cons Acuity has some clunky UI/UX and lack of features occasionally, and I've had to contact customer support many times to figure out how to do certain things. For example, I can't seem to schedule a class on the mobile app, but only on the web browser. Review Source MW Michael W. Pianist and coach Entertainment Used the software for: Less than 6 months ### "Everything I need " February 11, 2026 5.0 Pros Good personalization functions for what I need for my scheduling. I like that I can both have people sign up or I can plug in appointments myself. Cons It took a bit to get used to- not as user friendly as others I've used but it also had more capabilities. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.