# Acuity Scheduling Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Acuity Scheduling the right Appointment Scheduling solution for you? Explore 5748 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191978/Acuity-Scheduling/reviews/ --- Acuity Scheduling 4.8 (5748) [View alternatives](https://www.capterra.com/p/191978/Acuity-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Acuity Scheduling Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews JR Jeff R Project ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “I have used this for 8+ years and it is so easy to create a customer facing site for customers to book appointments, it syncs up with my calendar, and my rates have hardly gone up since I signed up as they are loyal to their customers and grandfather them in (my pricing was held at what I signed up for even though the price of my plan went up). “ June 3, 2026 BM Brazola M Medical AssistantCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “Some cons for Acuity Scheduling are it can be expensive for small businesses and it has no free tier like other apps.“ January 15, 2026 KR Kevin R AccountantLogistics and Supply Chain, 2 - 10 employeesUsed the software for: More than 2 years. “I love that clients can book themselves online, it automatically adjusts for time zones, and it sends reminders, which saves me so much time and reduces no-shows“ March 16, 2026 Christine B Pilates transformation expertHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “When I was using it, there was no customer service to call if you were unsure of how to set up a specific if/then.“ March 27, 2026 RR Riley R Legal Project AnalystLegal Services, 501 - 1,000 employeesUsed the software for: I used a free trial. “You can set availability, buffers, intake forms, and automated reminders, which makes everything feel organized and professional.“ February 27, 2026 Eric T Director, Digital TransformationAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “The only real issue that we ran into is the inability for an Admin to manage the actual configurations for the end-users. “ December 16, 2025 Alexis R OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Acuity Scheduling is a great tool for scheduling appointments, I love that your able to make it look like your own website and out your own touches and spin on your link.“ February 6, 2026 Hannah K Vice PresidentMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “Also, since Acuity was acquired recently, it makes you re-log into your account like every half hour and it is VERY annoying.“ December 29, 2025 ## Showing most helpful reviews Showing 1-25 of 5748 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jen H. CEO Media Production Used the software for: 6-12 months ### "Scheduling Made Ridiculously Easy" February 12, 2026 4.0 My experience with Acuity Scheduling has been consistently positive. It’s reliable, professional, and saves me a ton of time every single week. Clients love how easy it is to book, and I love not chasing appointments anymore. If you value efficiency (and your sanity), this one’s a no-brainer. Pros Acuity Scheduling makes booking appointments feel effortless—for me and for my clients. The automated reminders alone are lifesavers. I love how customizable everything is—from intake forms to availability settings—so it actually fits my workflow instead of forcing me to adjust to it. Payment integrations are smooth, the calendar sync works like a charm, and the client experience looks polished and professional. It’s basically like having a virtual assistant who never sleeps. Cons There’s a small learning curve when you first dive into all the customization options.Once everything is set up, it runs beautifully. I wouldn’t mind even more built-in design templates, but that’s more of a wishlist item than a complaint. Review Source VR Verified Reviewer Founder, Coach Professional Training & Coaching Used the software for: 2+ years ### "Acuity has helped me grow my coaching business." February 19, 2026 5.0 Overall, I have been very happy with Acuity, it has been a really helpful app in growing my coaching business. Pros I love that I can easily create and manage custom calendar booking links for my different offers - free and paid. I am able to include all my onboarding documentation when a client signs up. I can take payments on booking without having to raise a separate invoice. Cons For a solopreneur, its a relatively high monthly fee compared to some other offerings, but they don't have the same level of functionality, so it evens out. Also for some inexplicable reason, it keeps disconnecting from my zoom - which is frustrating. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I was using a free trial plan, when it came to sign up, another coach recommended Acuity as a better scheduler. Review Source RP Rachel P. Office Manager Religious Institutions Used the software for: 6-12 months ### "Aesthetically Pleasing and that's all!" February 5, 2026 3.0 Overall the experience was hit or miss, not reliable to continue using. It also did not have the necessary features needed to track daily workflow/projects. Pros I liked the look and aesthetic of this software. It has a sleek, modern and clean feel to it, which is what attracted me to it. Cons While this software looks upscale, that is the only thing really going for it. The scheduling features seem to constantly have issues staying scheduled and/or notifying of appointments. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) Consistently having issues with appointment scheduling and notifications. Review Source KR Kevin R. Accountant Logistics and Supply Chain Used the software for: 2+ years ### "Streamlined Appointments and Time Saved" March 16, 2026 5.0 Acuity Scheduling has been very positive. It makes managing appointments easy, reduces no-shows with automated reminders, and saves me a lot of time, though some advanced features can take a little effort to set up Pros What I like most about Acuity Scheduling is how simple it makes booking and managing appointments. I love that clients can book themselves online, it automatically adjusts for time zones, and it sends reminders, which saves me so much time and reduces no-shows Cons What I liked least about Acuity Scheduling is that some of the more advanced features, like reporting or customizations, can be a bit tricky to set up. It sometimes feels a little limited unless you’re on the higher-tier plan. Review Source MD Maggie D. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great value for the cost" September 2, 2025 5.0 Very satisfied with this software and since it easily combines with our scheduling and client list, it's wonderful. Pros Great scheduling software. Once you've learned the system it is quick and easy to view, make changes, or adjust schedules. Makes scheduling and booking a breeze along with there is great customer support in case there are questions. Has more features than most scheduling softwares. Cons Acuity makes scheduling my team so much easier. No more messy spreadsheets or texting everyone back and forth. I just set the times, and my employees can grab their shifts. It sends out reminders too, so nobody forgets. Super simple and saves me a ton of time. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Needed different features and wanted website integration to be better. Review Source CC Chermaine C. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great scheduling platform" May 7, 2025 5.0 Pretty easy to use, stores client data and clients dont mind using it. I like that i have different payment processing set up. Pros The ability to easily set up different appointment times and that it saves client information. Also stores all group class info. Cons That it changed the email confirmation that goes to customers where you cant easily add it to your calendar. Now you have to download the appointment to add to your calender. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Acuity Scheduling It was easy to set up, affordable, and a recognized brand. Review Source SK Susan K. Physician Alternative Medicine Used the software for: 2+ years ### "Simple and Sleek gets the job done!" March 10, 2025 5.0 Overall, I was very pleased with my experience. The simple and sleek design and interface (both provider- and patient-facing) made it easy for sessions to be booked, charted, and paid for. Pros The ease of use on the provider-facing platform. Our patients reported ease with the ability to see all services and to book through the Acuity Scheduling platform. Cons The SOAP note capabilities was the only con that I can think of; being able to take thorough notes is crucial for us and the way notes are setup for sessions was a bit time consuming. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice fusion was too "clunky" and slow. The scheduling capabilities were very limited as well. Review Source JY Joanna Y. owner Alternative Medicine Used the software for: 2+ years ### "Don't recommend if you plan to grow. " March 14, 2025 2.0 I feel like its ok for a small 1-3 person company. It would be a waste of money for larger ones. Memberships were a headache. Learning it on your own is not fun. Pros Easy booking for clients, but the downside is that since clients don't have to create a log in, they will end up booking under multiple accounts using their different emails. Cons YOU ARE ON YOUR OWN. NO PHONE SUPPORT. Not ideal for larger companies who want to do subscription memberships, it's very limiting and messy. They only do POS with Square or Stripe which have super high CC processing fees. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Acuity Scheduling I thought it was going to be the cheaper option Review Source SA Stephanie A. CEO Accounting Used the software for: 2+ years ### "Easy to manage your calendar! " December 6, 2024 5.0 Awesome! My calendar gets managed booked without much effort on my part Pros Since I implemented Acuity, I no longer have to spend hours a day managing my calendar. Clients can book a call, without all the email back and forth to line up schedules! Ah,.. Acuity sends reminders... no more manual reminding. Saves my focus for more important work that actually serves the clients. Cons Managing multiple office locations. Maybe I am doing this correctly and there is an easier way. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Acuity Scheduling Choosing Acuity Scheduling over alternatives likely came down to its ease of use, especially if simplicity and user-friendly functionality are high priorities for your team or clients. Acuity is known for its intuitive interface, streamlined booking process, and customization options that cater well to small and medium-sized businesses. If there were specific features you found particularly valuable, like seamless calendar integrations or robust client management, those might have tipped the scale in its favor. Review Source JL Jessica L. Owner and Founder Marketing and Advertising Used the software for: 2+ years ### "Acuity's an excellent scheduling tool " December 28, 2024 4.0 I switched from Calendly in 2015 or so to Acuity because at that time they had the zoom integration. Calendly now has that integration of course now, too, but at the time, I was manually sending the zoom link to my contacts and so I searched for a better tool and Acuity was it. Pros That they offer the 'add to google calendar' feature as opposed to (or in addition to??) the inconvenient .ics file. Cons The cost. I switched to another tool because Acuity was double the price with almost the same features. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) At the time, about 8 years ago, Calendly did not offer the zoom integration, so I was manually sending my contacts this information, so after a few times of doing that, I found Acuity. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 1-2 years ### "Budget Friendly To Start Your Business" February 6, 2026 5.0 Acuity Scheduling is a great tool for scheduling appointments, I love that your able to make it look like your own website and out your own touches and spin on your link. Pros I like the ease of usage the app provides. The tool is budget friendly for people that is starting there business and need some type of organizing. Cons I not to fun of how the revenue tab is setup. It should be more user friendly for someone to understand. Review Source VR Verified Reviewer Tech Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Basic but gets the job done" January 29, 2026 4.0 Overall my experience with using Acuity Scheduling is positive, as it gets the job done for me, where I use it simply to book and manage appointments with clients. Pros What I like about Acuity Scheduling the most is that it integrates seemingly with other platforms that I use everyday, such as Google suite, and Outlook. it also allows me to create meeting links on Google Meets too which makes the integration so useful! I mainly use the tool to schedule calls and tech consultations with clients. Cons What I like least about Acuity Scheduling is that there is very little customization available. Customizations require CSS/HTML, which non-tech savy users may find inconvenient or difficult to implement changes with. I also find the mobile app isn't as fast as the desktop version too, at least on Android. Review Source DM Direzione M. Automotive Product Development Engineer Automotive Used the software for: 2+ years ### "Revolutionize your booking and scheduling process from start to finish using this customizable and versatile online appointment platform " March 19, 2025 5.0 Our main highlight of Acuity Scheduling is that it has simplified our booking process, allowing us to focus on core tasks without the administrative burden of scheduling appointments . This help us to facilely coordinate meetings with designers, procurement team, manufacturing department and other stakeholders. Pros Acuity Scheduling has streamlined our appointment scheduling process. Its sleek and glossy UI make it easy to setup and manage appointments. Seamless integration with our calendar platforms gives us an overview of all our appointments, efficiently manage project timelines and meeting deadlines on a single pane. It also enable us to share availability slots with others. Acuity Scheduling provide advanced automated emails and text reminders that help us stay ahead of scheduled appointment or meetings. Acuity Scheduling enables us to add booking pages on Facebook, Instagram and on our website which enable our clients to seamlessly book appointments directly on social media platforms. Additionally, it enables us to custom make intake forms which help gather information about new clients or partner Cons All the features Acuity scheduling features have proved worthy and incredibly easy to use. We have encountered zero system hitches and have found nothing to complain about Review Source KP Kennedy P. Master Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Great for Scheduling - Safe Platform!" June 19, 2025 5.0 Acuity Scheduling has been great for me with straight forward scheduling and appointment management. Pros I love that services are displayed clearly with photos and service descriptions being easily shown for easy navigation. Cons I do not like that no matter the website customization, most sites look uniformly the same. I feel it takes away from brand authenticity. Review Source TW Therrin W. Tutor Education Management Used the software for: 6-12 months ### "Great platform" January 21, 2026 5.0 Pros This is a very managaeble software that makes scheduling so much easier than competitors. With their visibility qualities and scheduling tool, it has been the best ive used so far Cons The only thing that i can think of is the fact that it is not the best platform for others to scheudle themselves Review Source JH Jessica H. Owner and Coach Mental Health Care Used the software for: 2+ years ### "Acuity is exactly what I need as a coach and business owner" March 20, 2025 5.0 I have used Acuity since I started my coaching business 9 years ago. They have always kept a clean, beautiful platform, reasonable prices, lovely improvements, and excellent functionality. Pros Love the different calendars, the different appointment types, and the CONTROL I have over who gets access to how much of my time. Cons There is nothing I dislike about this product. It does everything I need and more. Review Source RR Riley R. Legal Project Analyst Legal Services Used the software for: I used a free trial ### "Acuity Scheduling Review" February 27, 2026 4.0 Overall, my experience has been very positive. It streamlined my scheduling process and gave clients a smooth, self service booking experience. Pros You can set availability, buffers, intake forms, and automated reminders, which makes everything feel organized and professional. The automatic confirmations and reminder emails were especially helpful for reducing no shows. Cons The setup can feel a little confusing at first, especially when you’re configuring different appointment types or setting rules around availability. Some of the more advanced features are not immediately intuitive. Review Source JL James L. Recruitment Consultant Staffing and Recruiting Used the software for: 2+ years ### "Acuity Scheduling is a delightful product for automated scheduling." January 7, 2025 5.0 My experience with Acuity Scheduling has been great. It has made it easy for me and my clients to schedule for meetings. Acuity Scheduling has automations that make it possible to automate the whole scheduling process making it simple and less time taking. Pros Acuity Scheduling user interface is so simple and user-friendly making it easy to use. I also like the security functions in Acuity Scheduling which allow secure scheduling and keep all sensitive scheduling data safe. Acuity Scheduling has automations that make it possible to automate the scheduling tasks. Acuity Scheduling makes it easy to reschedule for scheduled appointments. It also has automated reminders that keep one on alert about scheduled meetings. Acuity Scheduling has an availability management tool that makes it easy to set when one is available for a booking and when not. Cons I have not seen anything wrong with Acuity Scheduling. All features are perfect and has no drawbacks. Review Source BM Brazola M. Medical Assistant Cosmetics Used the software for: Less than 6 months ### "Overall satisfied " January 15, 2026 4.0 Pros I like Acuity Scheduling because you can customize your booking pages with your brand, like your logo and color schemes.Its also mobile friendly. Cons Some cons for Acuity Scheduling are it can be expensive for small businesses and it has no free tier like other apps.Setting up advanced features can also be confusing and time consuming. Review Source MC Mary C. CEO Hospitality Used the software for: 2+ years ### "How to start your business the right way. " June 4, 2025 5.0 Been using it for my business for over two years. I love how I’m able to track my progress and I can go all the way back to my first appointments. Pros I like how very easy it is to use. You don’t have to pay somebody to make your website if you choose to add that to your subscription. Literally just follow the steps and it’s done. Cons Honestly nothing , it’s very management. The pricing now, for some of the subscriptions may be outrageous but overall you’re getting your money worth. Review Source JS Jennifer S. Nutritionist Alternative Medicine Used the software for: 1-2 years ### "Simple to use with great features" April 18, 2025 4.0 All rounded easy to use scheduling tool to manage diary and appointments Pros Super easy appointment and scheduling tool for my health business Cons Some of the add on features like forms could be easier to use Review Source HM Howard M. Owner Legal Services Used the software for: 2+ years ### "Mixed results" January 17, 2025 3.0 Overall it is useful but there are better alternatives. Pros You can depend on its reliability and accuracy and it integrates well with Google Calendar. Cons It is relatively inflexible as far as things like varying the length of meeting times. Review Source CW Cassidy W. Massage therapist, owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Well rounded booking service" March 13, 2025 5.0 I've been using Acuity for my private practice and now for my remote health coaching. I love the options to personalize and embed in my website Pros I love the option for products descriptions and automated messaging. Cons I was rarely dissatisfied with acuity software. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Needed better integration with my website. Review Source KB Kelly B. owner Consumer Services Used the software for: 1-2 years ### "Honest Review " January 16, 2025 3.0 I wasn’t happy with Acuity scheduling, which is why I switched to another scheduling site. Pros The scheduling was easy for the clients. Cons The lack of options to create a one-of-a-kind booking site. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Acuity Scheduling It fits my business needs more than Acuity Review Source AN Alexandra N. Board Member Management Consulting Used the software for: 2+ years ### "My Experience with Acuity Scheduling" November 22, 2024 5.0 Client management is one of the benefits which I relish while using Acuity Scheduling which makes it easy to schedule, reschedule and cancel appointments automatically. Pros I like that Acuity Scheduling automates the process of appointment booking which help saves time leading to high productivity. Cons Never have I encountered issues for over three years when utilizing Acuity Scheduling. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.