# Acuity Scheduling Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Acuity Scheduling the right Appointment Scheduling solution for you? Explore 5741 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191978/Acuity-Scheduling/reviews --- Acuity Scheduling 4.8 (5741) [View alternatives](https://www.capterra.com/p/191978/Acuity-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Acuity Scheduling Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews KR Kevin R AccountantLogistics and Supply Chain, 2 - 10 employeesUsed the software for: More than 2 years. “I love that clients can book themselves online, it automatically adjusts for time zones, and it sends reminders, which saves me so much time and reduces no-shows“ March 16, 2026 BM Brazola M Medical AssistantCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “Some cons for Acuity Scheduling are it can be expensive for small businesses and it has no free tier like other apps.“ January 15, 2026 RR Riley R Legal Project AnalystLegal Services, 501 - 1,000 employeesUsed the software for: I used a free trial. “You can set availability, buffers, intake forms, and automated reminders, which makes everything feel organized and professional.“ February 27, 2026 Eric T Director, Digital TransformationAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “The only real issue that we ran into is the inability for an Admin to manage the actual configurations for the end-users. “ December 16, 2025 Alexis R OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Acuity Scheduling is a great tool for scheduling appointments, I love that your able to make it look like your own website and out your own touches and spin on your link.“ February 6, 2026 Hannah K Vice PresidentMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “Also, since Acuity was acquired recently, it makes you re-log into your account like every half hour and it is VERY annoying.“ December 29, 2025 BM Brazola M Medical AssistantCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “I like Acuity Scheduling because you can customize your booking pages with your brand, like your logo and color schemes.“ January 15, 2026 AM Andrew M OwnerComputer Software, Self-employedUsed the software for: I used a free trial. “The lack of frontend customisation and not being able to customise the workflow completely to our needs“ April 15, 2025 ## Showing most helpful reviews Showing 1-25 of 5741 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric T. Director, Digital Transformation Automotive Used the software for: 2+ years ### "Robust Scheduling Platform with Great Built In Integrations" December 16, 2025 4.0 Acuity filled the scheduling gap where we needed it. As we grew the business, it provided us with quick wins in standing up a new business model that required dynamic scheduling across multiple platforms including M365, Postgresql and Retool. It provided a high level of visibility into daily schedules. Pros Acuity Scheduling integrated well into the process and tools we were using. Combined with low-code/no-code platforms, Acuity was flexible enough to support a multi-user environment, requiring minimal administrative functions. Cons Integration and Configuration did take longer than we had expected, but once the processes were fully mapped and we understood the interactions between Acuity, Retool, Outlook and our Postgresql backend, it became very easy to manage. The only real issue that we ran into is the inability for an Admin to manage the actual configurations for the end-users. Acuity requires that the end user participate in the connection between Outlook and Acuity. It's not a horribly difficult process, but would have been much more streamline had the Acuity Admin been able to execute the entire process on his own. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/)[FreeBusy](https://www.capterra.com/p/154042/FreeBusy/) Reason for choosing Acuity Scheduling Acuity was chosen because of the flexibility and integration with other systems, as well as ease of use. We needed to operational in a short period of time. Review Source MD Maggie D. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great value for the cost" September 2, 2025 5.0 Very satisfied with this software and since it easily combines with our scheduling and client list, it's wonderful. Pros Great scheduling software. Once you've learned the system it is quick and easy to view, make changes, or adjust schedules. Makes scheduling and booking a breeze along with there is great customer support in case there are questions. Has more features than most scheduling softwares. Cons Acuity makes scheduling my team so much easier. No more messy spreadsheets or texting everyone back and forth. I just set the times, and my employees can grab their shifts. It sends out reminders too, so nobody forgets. Super simple and saves me a ton of time. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Needed different features and wanted website integration to be better. Review Source KJ Kendra J. Mentor Education Management Used the software for: 1-2 years ### "Great meeting scheduler" February 13, 2026 5.0 I have found acuity to be a very helpful and useful tool for scheduling zoom calls with mentees throughout the last few years. Pros Very convenient to use for both myself and my mentees who are scheduling calls with me for the Modern Classrooms Project. Cons It took some time initially to sync calendars and change time zones, but the fact that it was possible to use different time zones was helpful. Review Source JY Joanna Y. owner Alternative Medicine Used the software for: 2+ years ### "Don't recommend if you plan to grow. " March 14, 2025 2.0 I feel like its ok for a small 1-3 person company. It would be a waste of money for larger ones. Memberships were a headache. Learning it on your own is not fun. Pros Easy booking for clients, but the downside is that since clients don't have to create a log in, they will end up booking under multiple accounts using their different emails. Cons YOU ARE ON YOUR OWN. NO PHONE SUPPORT. Not ideal for larger companies who want to do subscription memberships, it's very limiting and messy. They only do POS with Square or Stripe which have super high CC processing fees. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Acuity Scheduling I thought it was going to be the cheaper option Review Source SK Susan K. Physician Alternative Medicine Used the software for: 2+ years ### "Simple and Sleek gets the job done!" March 10, 2025 5.0 Overall, I was very pleased with my experience. The simple and sleek design and interface (both provider- and patient-facing) made it easy for sessions to be booked, charted, and paid for. Pros The ease of use on the provider-facing platform. Our patients reported ease with the ability to see all services and to book through the Acuity Scheduling platform. Cons The SOAP note capabilities was the only con that I can think of; being able to take thorough notes is crucial for us and the way notes are setup for sessions was a bit time consuming. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice fusion was too "clunky" and slow. The scheduling capabilities were very limited as well. Review Source CC Chermaine C. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great scheduling platform" May 7, 2025 5.0 Pretty easy to use, stores client data and clients dont mind using it. I like that i have different payment processing set up. Pros The ability to easily set up different appointment times and that it saves client information. Also stores all group class info. Cons That it changed the email confirmation that goes to customers where you cant easily add it to your calendar. Now you have to download the appointment to add to your calender. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Acuity Scheduling It was easy to set up, affordable, and a recognized brand. Review Source RR Riley R. Legal Project Analyst Legal Services Used the software for: I used a free trial ### "Acuity Scheduling Review" February 27, 2026 4.0 Overall, my experience has been very positive. It streamlined my scheduling process and gave clients a smooth, self service booking experience. Pros You can set availability, buffers, intake forms, and automated reminders, which makes everything feel organized and professional. The automatic confirmations and reminder emails were especially helpful for reducing no shows. Cons The setup can feel a little confusing at first, especially when you’re configuring different appointment types or setting rules around availability. Some of the more advanced features are not immediately intuitive. Review Source DT Dimitri T. consultant Marketing and Advertising Used the software for: Less than 6 months ### " Scheduling headaches gone, more time to actually run the business" March 17, 2026 4.0 Pros The automation. Confirmation emails, reminders, follow-ups — all handled without us lifting a finger. Clients book directly from our availability, payments can be collected upfront, and intake forms are built right into the booking flow. It replaced three separate tools for us. Cons The interface feels dated compared to newer competitors. Customizing the booking page beyond the basics requires more effort than it should. And if you have a more complex multi-staff setup, the logic around calendar management can get confusing quickly. Review Source RF Rachelle F. Founder, HR Consultant Human Resources Used the software for: 1-2 years ### "Great product for online scheduling" March 6, 2026 5.0 Overall my experience was good because it offered convenience and was a great solution for getting clients through my website. Pros I really valued the convenience of it being on my website and the integration with my calendar and squarespace. Cons I rarely had people use the scheduling tool unfortunately and the integration on my website didn't work perfectly all the time. Review Source MW Michael W. Pianist and coach Entertainment Used the software for: Less than 6 months ### "Everything I need " February 11, 2026 5.0 Pros Good personalization functions for what I need for my scheduling. I like that I can both have people sign up or I can plug in appointments myself. Cons It took a bit to get used to- not as user friendly as others I've used but it also had more capabilities. Review Source IM Inga M. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Online Appointments Scheduler" September 17, 2025 5.0 Pros Acuity Scheduling makes it straightforward to book appointments online without involving manual processes. Automated reminders save time and reduce no shows turn-ups. Cons Ever since I implemented Acuity Scheduling, I have never experienced any drawback and I use it on a daily basis at workplace. Review Source PS Pereira S. Informatics Engineer Information Technology and Services Used the software for: 2+ years ### "Unlock the power of premium and scalable scheduling solution " March 25, 2025 5.0 Acuity Scheduling has been our reliable scheduling partner for five years now. We have experienced minimal downtimes and consistent performance. The automated reminders and notification have had a notable advantage to us. They ensure that both our clients and staff is well informed of upcoming appointments and meetings, reducing no-shows and last minute cancellations. Their responsive and helpful customer support is worth a highlight. They address any issues promptly and provide useful and clear guidance. This was particularly important during initial setup phase and when troubleshooting any technical issues. Pros Acuity Scheduling is intuitive and user-friendly, making it easy to navigate and manage our appointments without a steep learning curve. The dashboard is also well-organized, allowing us to quickly access to essential functions like adding new appointments, editing existing ones, and viewing client details. Additionally, it offers a comprehensive set of features e.g automated reminders, recurring appointments, calendar syncing etc which have significantly reduced back and forth emails, simplified booking and help manage appointments from booking to post-appointment follow-up. Acuity Scheduling integrates with calendar tools, virtual meetings and even with our social media platforms . This enhance efficiency of our scheduling process and provide a more cohesive experience for the business and for our clients. Lastly Acuity Scheduling enable us to customize our scheduling page to match our the brand and personalized client services. This has been pivotal in building a professional image, which has helped us retain clients Cons The mobile version of Acuity Scheduling is limited compared to the web app, although it is still powerful enough to manage appointments. Review Source MB Martin B. Brand Manager Chemicals Used the software for: 2+ years ### "Its never scheduling without Acuity Scheduling." October 8, 2024 5.0 I have experienced a magnificent transition in bookings and scheduling for meetings with Acuity Scheduling. With the scheduling automations, I don't have to find the right time to schedule manually instead, it gets all the dirty work done for me. Acuity Scheduling have helped me get my calendar activities well organized. Pros I loved how customizable Acuity Scheduling is as it allows me to tweak it to fit the exact scheduling requirements i have. Acuity Scheduling navigation interface is clear and neat making it so comfortable for just anyone to book a schedule. There are scheduling automations that makes it precise to find convenient time when am available for scheduling. Cons Everything that is offered in Acuity Scheduling works so perfectly, i cannot recount any bad experience. Review Source KP Kennedy P. Master Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Great for Scheduling - Safe Platform!" June 19, 2025 5.0 Acuity Scheduling has been great for me with straight forward scheduling and appointment management. Pros I love that services are displayed clearly with photos and service descriptions being easily shown for easy navigation. Cons I do not like that no matter the website customization, most sites look uniformly the same. I feel it takes away from brand authenticity. Review Source JH Jessica H. Owner and Coach Mental Health Care Used the software for: 2+ years ### "Acuity is exactly what I need as a coach and business owner" March 20, 2025 5.0 I have used Acuity since I started my coaching business 9 years ago. They have always kept a clean, beautiful platform, reasonable prices, lovely improvements, and excellent functionality. Pros Love the different calendars, the different appointment types, and the CONTROL I have over who gets access to how much of my time. Cons There is nothing I dislike about this product. It does everything I need and more. Review Source ADM Adelia D M. Senior Field Service Engineer Machinery Used the software for: 2+ years ### "Acuity Scheduling, a top-notch scheduling tool with impeccable performance." November 25, 2024 5.0 My experience with Acuity Scheduling has been a smooth and efficient one. It has given me everything i would ask for in a scheduling tool. Acuity Scheduling has given me to the power over my scheduling activities by making it easy to dictate when am free for appointments and when am not. It has helped me to simplify scheduling by using automations to do the entire scheduling work. Pros First, its easy integration with other products like online meeting platforms has been making it easy for me to schedule for meetings with my work colleagues and clients. Acuity Scheduling also has automations that allows me to automate scheduling making it a very simple and less time-consuming task. The automated reminders has always been a life saver for me as they always keep me aware of any upcoming schedules so that i don't miss them. Am also impressed by its security functions as they provide optimum safety to all my personal calendar data. With Acuity Scheduling, it has been easy to find available time for scheduling and avoid having double schedules. Cons Up to now, i have not found anything concerning to like least about Acuity Scheduling. It has worked perfectly for me. Review Source LL Loyla L. Parenting Coach Individual & Family Services Used the software for: 1-2 years ### "Extremely satisfied" October 14, 2025 5.0 I am a long time user of Acuity and find it to be everything I need. I’m consistently pleased with the product. Pros Acuity scheduling is very intuitive and well organized. The features are easy to use and very customizable. Cons The newest update has several prompts for the customer to book and pay directly through the app, allowing Acuity to collect another fee in the process. Review Source AF Aly F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for BASIC Usage " May 5, 2025 5.0 It was good when I needed a scheduler, not great as I grew my business. Great for basic usage Pros Easy to use and set up. Great for BASIC use of an online scheduler if you don't need anything else. Cons It was VERY basic for my needs as I grew and zero marketing Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Acuity Scheduling Better interface and easier to set up for me Review Source LH Louise H. Front Office Manager Hospitality Used the software for: 2+ years ### "Acuity Scheduling; an impeccable tool for scheduling." September 26, 2024 5.0 Acuity Scheduling help us to manage the streams of bookings we receive from our customers by allowing us to find suitable time for each booking. It makes it easy to locate the right time to schedule which has enabled us to avoid the costly mistakes of double booking. It has made scheduling easy and more precise. Pros Acuity Scheduling flexibility made it easy for us to tailor make it to fit our guest scheduling needs. The are automation workflows that take up most of the complex scheduling tasks for us like finding suitable time, leaving just the simple steps. It is simple to edit scheduled bookings or even rescheduling them entirely. Acuity Scheduling reminders keep all parties reminded of an upcoming schedule which help avoid missing them. Its integration with our customer interaction platforms allows to give them an easy way to schedule for bookings. Cons There is no even a single thing about Acuity Scheduling that does not sit right with us. Review Source JS Jennifer S. Nutritionist Alternative Medicine Used the software for: 1-2 years ### "Simple to use with great features" April 18, 2025 4.0 All rounded easy to use scheduling tool to manage diary and appointments Pros Super easy appointment and scheduling tool for my health business Cons Some of the add on features like forms could be easier to use Review Source MC Mary C. CEO Hospitality Used the software for: 2+ years ### "How to start your business the right way. " June 4, 2025 5.0 Been using it for my business for over two years. I love how I’m able to track my progress and I can go all the way back to my first appointments. Pros I like how very easy it is to use. You don’t have to pay somebody to make your website if you choose to add that to your subscription. Literally just follow the steps and it’s done. Cons Honestly nothing , it’s very management. The pricing now, for some of the subscriptions may be outrageous but overall you’re getting your money worth. Review Source CS Carrie S. Owner, LCSW Health, Wellness and Fitness Used the software for: Less than 6 months ### "Set up & Go Scheduling" October 13, 2025 4.0 Overall it is a great way to set up the schedule where clients can book their own appointments without needing extra steps. Pros Easy to use to get started with scheduling. It is a great way to have clients schedule their appointments. Cons It took awhile to get used to having clients schedule on their own and I would need to change availability at times after clients already booked something. Review Source DO Deborah O. Lead Artist Cosmetics Used the software for: 2+ years ### "Easy as 123" September 24, 2025 5.0 Works perfectly! Allows customers to book an appointment with ease and convenience! Everything you need is in one place! Pros Allows scheduling to occur during any hour and very easy to use! Well organized, and can be used by anyone. Cons A bit challenging to view completely on the phone. Requires more patience on the phone. Laptop or iPad viewing is better. Review Source JF Joe F. Associate Professor of Law Higher Education Used the software for: 2+ years ### "The only scheduling tool that really matters, Acuity Scheduling." September 5, 2024 5.0 Acuity Scheduling makes scheduling such an simple process for me and has helped me get to schedule for lectures easily with my students. The experience has been so good and i have loved all things about it. Pros Acuity Scheduling automations offers an option for automated scheduling that has taken away all the burden of scheduling manually. I like how i get notifications everytime a scheduled meeting is nearing as it allows me to prepare adequately for the meeting. Acuity Scheduling data safety tools has been impressive and keeps my personal information protected. Cons I had an easy time learning Acuity Scheduling and has never faced a major issue to complain about. Review Source AR Andrew R. Me Health, Wellness and Fitness Used the software for: 1-2 years ### "One of the most popular for a reason" January 23, 2025 3.0 Pros Scheduling simplified. A very easy a quick way to create a scheduling system online. Cons expensive for what it offered. Little control over what I can modify. 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