# Acuity Scheduling Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Acuity Scheduling the right Appointment Scheduling solution for you? Explore 5745 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191978/Acuity-Scheduling/reviews --- Acuity Scheduling 4.8 (5745) [View alternatives](https://www.capterra.com/p/191978/Acuity-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Acuity Scheduling Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Streamlined and intuitive scheduling 93% positive reviews out of 1047 Most reviewers describe ease of use as a major benefit, highlighting its intuitive interface, straightforward navigation, and flexibility for adapting schedules, which simplifies daily operations and reduces manual work. Daja H Owner Service Provider, 1 employee. "What I like most about Acuity, is the easy streamlining for what I need." Limited mobile app functionality 35% negative reviews out of 202 Some users report the mobile app lacks editing capabilities, is less responsive, and does not match the desktop version’s features, making on-the-go management challenging. Quick and guided onboarding process 93% positive reviews out of 396 Most reviewers indicate setup is simple, with step-by-step guidance, clear instructions, and minimal technical knowledge required, making it easy to launch and configure for various business needs. Highly customizable intake forms 92% positive reviews out of 154 Most users report intake forms are flexible and customizable, allowing collection of essential client information, streamlining onboarding, and enhancing professionalism while saving time for both businesses and clients. Samuel L Mortgage Loan Officer, 51 - 200 employees. "Acuity allow for customization of intake forms which help us gather necessary client information efficiently and personalize the customer experience." ## Showing most helpful reviews Showing 1-25 of 5745 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hannah K. Vice President Marketing and Advertising Used the software for: 1-2 years ### "The #1 Scheduling Platform For Small Businesses" December 29, 2025 4.0 Pros I've used so many different electronic calendars and Acuity is by far one of the best. The weekly schedule viewer simply cannot be compared to other platforms. It is also great to be able to have private notes that can be shared across the team on each booking. Cons It is pricey compared to other platforms, but dare I say it's worth it. Also, since Acuity was acquired recently, it makes you re-log into your account like every half hour and it is VERY annoying. This alone has decreased my satisfaction with Acuity significantly. Alternatives considered [Breely](https://www.capterra.com/p/10025371/Breely/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing Acuity Scheduling Again, Acuity weekly view is better than other platforms. Most platforms don't even have a week view available, or if they do it cannot be custom colour coded. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Because Calendly has no weekly view, and Acuity's is top notch. Review Source Eric T. Director, Digital Transformation Automotive Used the software for: 2+ years ### "Robust Scheduling Platform with Great Built In Integrations" December 16, 2025 4.0 Acuity filled the scheduling gap where we needed it. As we grew the business, it provided us with quick wins in standing up a new business model that required dynamic scheduling across multiple platforms including M365, Postgresql and Retool. It provided a high level of visibility into daily schedules. Pros Acuity Scheduling integrated well into the process and tools we were using. Combined with low-code/no-code platforms, Acuity was flexible enough to support a multi-user environment, requiring minimal administrative functions. Cons Integration and Configuration did take longer than we had expected, but once the processes were fully mapped and we understood the interactions between Acuity, Retool, Outlook and our Postgresql backend, it became very easy to manage. The only real issue that we ran into is the inability for an Admin to manage the actual configurations for the end-users. Acuity requires that the end user participate in the connection between Outlook and Acuity. It's not a horribly difficult process, but would have been much more streamline had the Acuity Admin been able to execute the entire process on his own. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/)[FreeBusy](https://www.capterra.com/p/154042/FreeBusy/) Reason for choosing Acuity Scheduling Acuity was chosen because of the flexibility and integration with other systems, as well as ease of use. We needed to operational in a short period of time. Review Source Victoria H. HR Director Insurance Used the software for: 1-2 years ### "Good tool for scheduling " January 10, 2026 3.0 Overall, my experience has been pretty good. I haven’t had any issues that have made me not want to use the system. Pros The ability to schedule appointments online and use the system and integrated with your appointments Cons I’m not sure that I have anything. I don’t like about it. I haven’t had any challenges too much with it. Review Source VR Verified Reviewer Founder, Coach Professional Training & Coaching Used the software for: 2+ years ### "Acuity has helped me grow my coaching business." February 19, 2026 5.0 Overall, I have been very happy with Acuity, it has been a really helpful app in growing my coaching business. Pros I love that I can easily create and manage custom calendar booking links for my different offers - free and paid. I am able to include all my onboarding documentation when a client signs up. I can take payments on booking without having to raise a separate invoice. Cons For a solopreneur, its a relatively high monthly fee compared to some other offerings, but they don't have the same level of functionality, so it evens out. Also for some inexplicable reason, it keeps disconnecting from my zoom - which is frustrating. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I was using a free trial plan, when it came to sign up, another coach recommended Acuity as a better scheduler. Review Source MD Maggie D. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great value for the cost" September 2, 2025 5.0 Very satisfied with this software and since it easily combines with our scheduling and client list, it's wonderful. Pros Great scheduling software. Once you've learned the system it is quick and easy to view, make changes, or adjust schedules. Makes scheduling and booking a breeze along with there is great customer support in case there are questions. Has more features than most scheduling softwares. Cons Acuity makes scheduling my team so much easier. No more messy spreadsheets or texting everyone back and forth. I just set the times, and my employees can grab their shifts. It sends out reminders too, so nobody forgets. Super simple and saves me a ton of time. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Needed different features and wanted website integration to be better. Review Source CC Chermaine C. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great scheduling platform" May 7, 2025 5.0 Pretty easy to use, stores client data and clients dont mind using it. I like that i have different payment processing set up. Pros The ability to easily set up different appointment times and that it saves client information. Also stores all group class info. Cons That it changed the email confirmation that goes to customers where you cant easily add it to your calendar. Now you have to download the appointment to add to your calender. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Acuity Scheduling It was easy to set up, affordable, and a recognized brand. Review Source SK Susan K. Physician Alternative Medicine Used the software for: 2+ years ### "Simple and Sleek gets the job done!" March 10, 2025 5.0 Overall, I was very pleased with my experience. The simple and sleek design and interface (both provider- and patient-facing) made it easy for sessions to be booked, charted, and paid for. Pros The ease of use on the provider-facing platform. Our patients reported ease with the ability to see all services and to book through the Acuity Scheduling platform. Cons The SOAP note capabilities was the only con that I can think of; being able to take thorough notes is crucial for us and the way notes are setup for sessions was a bit time consuming. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice fusion was too "clunky" and slow. The scheduling capabilities were very limited as well. Review Source SA Stephanie A. CEO Accounting Used the software for: 2+ years ### "Easy to manage your calendar! " December 6, 2024 5.0 Awesome! My calendar gets managed booked without much effort on my part Pros Since I implemented Acuity, I no longer have to spend hours a day managing my calendar. Clients can book a call, without all the email back and forth to line up schedules! Ah,.. Acuity sends reminders... no more manual reminding. Saves my focus for more important work that actually serves the clients. Cons Managing multiple office locations. Maybe I am doing this correctly and there is an easier way. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Acuity Scheduling Choosing Acuity Scheduling over alternatives likely came down to its ease of use, especially if simplicity and user-friendly functionality are high priorities for your team or clients. Acuity is known for its intuitive interface, streamlined booking process, and customization options that cater well to small and medium-sized businesses. If there were specific features you found particularly valuable, like seamless calendar integrations or robust client management, those might have tipped the scale in its favor. Review Source JY Joanna Y. owner Alternative Medicine Used the software for: 2+ years ### "Don't recommend if you plan to grow. " March 14, 2025 2.0 I feel like its ok for a small 1-3 person company. It would be a waste of money for larger ones. Memberships were a headache. Learning it on your own is not fun. Pros Easy booking for clients, but the downside is that since clients don't have to create a log in, they will end up booking under multiple accounts using their different emails. Cons YOU ARE ON YOUR OWN. NO PHONE SUPPORT. Not ideal for larger companies who want to do subscription memberships, it's very limiting and messy. They only do POS with Square or Stripe which have super high CC processing fees. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Acuity Scheduling I thought it was going to be the cheaper option Review Source JL Jessica L. Owner and Founder Marketing and Advertising Used the software for: 2+ years ### "Acuity's an excellent scheduling tool " December 28, 2024 4.0 I switched from Calendly in 2015 or so to Acuity because at that time they had the zoom integration. Calendly now has that integration of course now, too, but at the time, I was manually sending the zoom link to my contacts and so I searched for a better tool and Acuity was it. Pros That they offer the 'add to google calendar' feature as opposed to (or in addition to??) the inconvenient .ics file. Cons The cost. I switched to another tool because Acuity was double the price with almost the same features. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) At the time, about 8 years ago, Calendly did not offer the zoom integration, so I was manually sending my contacts this information, so after a few times of doing that, I found Acuity. Review Source KR Kevin R. Accountant Logistics and Supply Chain Used the software for: 2+ years ### "Streamlined Appointments and Time Saved" March 16, 2026 5.0 Acuity Scheduling has been very positive. It makes managing appointments easy, reduces no-shows with automated reminders, and saves me a lot of time, though some advanced features can take a little effort to set up Pros What I like most about Acuity Scheduling is how simple it makes booking and managing appointments. I love that clients can book themselves online, it automatically adjusts for time zones, and it sends reminders, which saves me so much time and reduces no-shows Cons What I liked least about Acuity Scheduling is that some of the more advanced features, like reporting or customizations, can be a bit tricky to set up. It sometimes feels a little limited unless you’re on the higher-tier plan. Review Source Samuel L. Mortgage Loan Officer Banking Used the software for: 2+ years ### "Acuity Scheduling - Comprehensive solution for scheduling and managing appointments which is the powerhouse of productivity and success" April 7, 2025 5.0 The overall experience with Acuity Scheduling has been remarkably satisfying. Acuity Scheduling enable me to plan tasks and meetings in advance, which help save me time compared to writing schedules on paper . It also allow me to share my available time with clients, enabling instant booking without back and forth emails and calls to find a convenient time for everyone. This enable me to manage multiple calendars effortlessly ,stay organized and manage my time more effectively. Pros Acuity Scheduling's simple and clean UI makes it easy and comfortable to navigate and use. Additionally it enable us to customize scheduling options and look good to our clients by adding our brand logo, customizing the color and copy of our scheduler. Acuity Scheduling provides us with tools for scheduling and managing appointments which help us streamline our scheduling operations and management of multiple loan clients. Acuity's automated appointment notifications and reminders enable us to stay ahead of all our scheduled meetings which prevent no-shows . Acuity sync with Google Calendar is a gamechanger that has helped us eliminate double bookings and scheduling conflicts by adjusting our availability accordingly. Acuity allow for customization of intake forms which help us gather necessary client information efficiently and personalize the customer experience. This provide us with all the details we need to provide excellent client service. Lastly, Acuity provide a mobile admin app that help manage appointments and view client details on the go. Cons I have not had any problems with Acuity Scheduling. It serves it's purpose to the latter and i have not found anything not to likes Review Source Shari R. Tax Analyst Retail Used the software for: 2+ years ### "Scheduling like never before. The shift to efficient scheduling comes with Acuity Scheduling." March 5, 2025 5.0 I find it really easy to use Acuity Scheduling when am scheduling for meetings whether with work colleagues or with my clients. It is very easy to use and takes less time to schedule especially with the auto scheduling function. Acuity Scheduling has offered me the most impeccable experience i would ever ask for. Pros Acuity Scheduling has an auto scheduling feature that makes it easy to schedule for meetings automatically without my intervention. I like how well designed the user interface is and how easy it makes to interact with all the available features. Acuity Scheduling also has automated notifications and reminders that keep me on alert to never forget a scheduled meeting. Cons For the long period i have used Acuity Scheduling, i have not come across anything I don't like. All features are outstanding. Review Source KP Kennedy P. Master Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Great for Scheduling - Safe Platform!" June 19, 2025 5.0 Acuity Scheduling has been great for me with straight forward scheduling and appointment management. Pros I love that services are displayed clearly with photos and service descriptions being easily shown for easy navigation. Cons I do not like that no matter the website customization, most sites look uniformly the same. I feel it takes away from brand authenticity. Review Source TW Therrin W. Tutor Education Management Used the software for: 6-12 months ### "Great platform" January 21, 2026 5.0 Pros This is a very managaeble software that makes scheduling so much easier than competitors. With their visibility qualities and scheduling tool, it has been the best ive used so far Cons The only thing that i can think of is the fact that it is not the best platform for others to scheudle themselves Review Source KJ Kendra J. Mentor Education Management Used the software for: 1-2 years ### "Great meeting scheduler" February 13, 2026 5.0 I have found acuity to be a very helpful and useful tool for scheduling zoom calls with mentees throughout the last few years. Pros Very convenient to use for both myself and my mentees who are scheduling calls with me for the Modern Classrooms Project. Cons It took some time initially to sync calendars and change time zones, but the fact that it was possible to use different time zones was helpful. Review Source ADM Adelia D M. Senior Field Service Engineer Machinery Used the software for: 2+ years ### "Acuity Scheduling, a top-notch scheduling tool with impeccable performance." November 25, 2024 5.0 My experience with Acuity Scheduling has been a smooth and efficient one. It has given me everything i would ask for in a scheduling tool. Acuity Scheduling has given me to the power over my scheduling activities by making it easy to dictate when am free for appointments and when am not. It has helped me to simplify scheduling by using automations to do the entire scheduling work. Pros First, its easy integration with other products like online meeting platforms has been making it easy for me to schedule for meetings with my work colleagues and clients. Acuity Scheduling also has automations that allows me to automate scheduling making it a very simple and less time-consuming task. The automated reminders has always been a life saver for me as they always keep me aware of any upcoming schedules so that i don't miss them. Am also impressed by its security functions as they provide optimum safety to all my personal calendar data. With Acuity Scheduling, it has been easy to find available time for scheduling and avoid having double schedules. Cons Up to now, i have not found anything concerning to like least about Acuity Scheduling. It has worked perfectly for me. Review Source TJ Tyla J. Fitness coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Scheduling made easy" May 11, 2025 4.0 Overall acuity is great! It is simple to set up and makes scheduling and taking payments seamless for me and my clients. Pros It is very user friendly for both the user on the back end and the client/ customer. Minimal steps are required for booking, as well as the set up. Cons Even though you can customize it to your brand, I would like a few more options like colors and different effects. Review Source RK Ross K. Owner and Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Great product for small clinics that need online scheduling and payments options. Highly recommend." January 27, 2025 5.0 Overall, we had a positive experience with Acuity. The online scheduling platform and the business facing platform were very simple and intuitive to provide a streamlined and clean scheduling and payment solution to the needs of our clinic. Pros I really liked how easy the online scheduling was on the provider side and on the client side; it fulfilled all needs of an online scheduling platform. There were many ways for us to customize our session offerings with different durations, staff, and prices. Cons I wish there was a better option for HIPAA compliant intake forms and SOAP notetaking; what was available was not very simple to use and follow. Review Source BM Brazola M. Medical Assistant Cosmetics Used the software for: Less than 6 months ### "Overall satisfied " January 15, 2026 4.0 Pros I like Acuity Scheduling because you can customize your booking pages with your brand, like your logo and color schemes.Its also mobile friendly. Cons Some cons for Acuity Scheduling are it can be expensive for small businesses and it has no free tier like other apps.Setting up advanced features can also be confusing and time consuming. Review Source JS Jennifer S. Nutritionist Alternative Medicine Used the software for: 1-2 years ### "Simple to use with great features" April 18, 2025 4.0 All rounded easy to use scheduling tool to manage diary and appointments Pros Super easy appointment and scheduling tool for my health business Cons Some of the add on features like forms could be easier to use Review Source RF Rachelle F. Founder, HR Consultant Human Resources Used the software for: 1-2 years ### "Great product for online scheduling" March 6, 2026 5.0 Overall my experience was good because it offered convenience and was a great solution for getting clients through my website. Pros I really valued the convenience of it being on my website and the integration with my calendar and squarespace. Cons I rarely had people use the scheduling tool unfortunately and the integration on my website didn't work perfectly all the time. Review Source GM Gabriel M. Holistic Coaching Alternative Medicine Used the software for: 6-12 months ### "Easy Scheduling " March 14, 2025 5.0 My clients love how easy it is to schedule appointments and also to get faq information right on my page. It has made business easier to manage now. Pros I loved how easy it was to navigate the system and setup my scheduling. Customer service was great was helping me customize to my liking. Cons Honestly, the only thing I can think of is the price, but that isn't as bad as most companies that I looked into. Review Source AN Alexandra N. Board Member Management Consulting Used the software for: 2+ years ### "My Experience with Acuity Scheduling" November 22, 2024 5.0 Client management is one of the benefits which I relish while using Acuity Scheduling which makes it easy to schedule, reschedule and cancel appointments automatically. Pros I like that Acuity Scheduling automates the process of appointment booking which help saves time leading to high productivity. Cons Never have I encountered issues for over three years when utilizing Acuity Scheduling. Review Source LH Louise H. Front Office Manager Hospitality Used the software for: 2+ years ### "Acuity Scheduling; an impeccable tool for scheduling." September 26, 2024 5.0 Acuity Scheduling help us to manage the streams of bookings we receive from our customers by allowing us to find suitable time for each booking. It makes it easy to locate the right time to schedule which has enabled us to avoid the costly mistakes of double booking. It has made scheduling easy and more precise. Pros Acuity Scheduling flexibility made it easy for us to tailor make it to fit our guest scheduling needs. The are automation workflows that take up most of the complex scheduling tasks for us like finding suitable time, leaving just the simple steps. It is simple to edit scheduled bookings or even rescheduling them entirely. Acuity Scheduling reminders keep all parties reminded of an upcoming schedule which help avoid missing them. Its integration with our customer interaction platforms allows to give them an easy way to schedule for bookings. Cons There is no even a single thing about Acuity Scheduling that does not sit right with us. Review Source Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.