# Page 11 | Acuity Scheduling Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Acuity Scheduling the right Appointment Scheduling solution for you? Explore 5741 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191978/Acuity-Scheduling/reviews --- Acuity Scheduling 4.8 (5741) [View alternatives](https://www.capterra.com/p/191978/Acuity-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Acuity Scheduling ## Showing most helpful reviews Showing 251-275 of 5741 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZC Zach C. Financial Associate & Office Manager Financial Services Used the software for: 1-2 years ### "Great Calendaring Software for Teams" April 8, 2019 5.0 Overall, our experience has been great. The customer support has been top notch, there are integrations to most of the apps we use, and this seriously probably saves us 4-8 hours per week. Pros We have 6 different team members. Most of the time, 2 or more team members will be involved with a client at a time. Before we were trying to juggle times back and forth on Outlook using scheduling assistant, which doesn't work if the client is not within your outlook network, which they never are. Also, we used to send a long list of meeting times out when someone would request an appointment. We would wait until we had a handful of appointment requests before sending them out because it was so labor intensive to do so. Our reminders have never been more helpful to our clients nor more consistent. Cons We have run across some training hurdles, especially when using "blocked" times vs appointments. For one, blocked times do not actually transfer to our calendars on Outlook. Also, if someone has multiple calendars, for instance we usually have 2 team members in every meeting, and the team pairing is not always the same, then we have to remember to block off time on every calendar that team member is associated with. Also, I still do not know exactly how the locations function works. We have 3 different offices and lets just say we've manually changed our reminders to spell out the address and have different appointment types titled with the correct location. Lastly, our team has found the mobile app to be inconsistent at best. We have used both the Android and iOS version of the application and feel like we cannot rely on the information we see within the app. Appointments on the same calendar always work, but when you have an appointment on one calendar that also blocks off time on other calendars, the reliability has been spotty and multiple times we have had to go back to our clients and request a new meeting time. Review Source AL Abolfazl L. reviewer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Best scheduling software and website I know " December 24, 2022 5.0 Acuity Scheduling is a great and reasonable choice for fundamental requirements and a beginning up training. Its essential center is by all accounts around making answers for planning and scheduling the executives. In the event that you want more complicated Cleanser notes, you could require a more powerful framework. Pros Here we go! I love it. I use it for different stages, organizations, and reasons. Nothing beats how simple to alter their items. You can get the whole CSS shown for you prepared to change! I use them even considerably more than whatever they could be as CRM, as Updates, Email showcasing, and so forth. Substantially more than a bare planning stage. They are more significant than that trust me. Cons I will be fast about it. They WERE Perfect until they converged with the square gathering. Their help was amusing alongside expert and arrangement orientated. I don't know to say exactly the same thing any longer... They turned into a piece of a gigantic organization and lost that spirit I think... They used to offer granddad limits and they quit respecting individuals who are with them for a really long time. Review Source IN Ibrahim N. CTO Information Technology and Services Used the software for: 6-12 months ### "A Great Be-On-Time Application" July 30, 2022 5.0 With practically every setup you can think of, there are tons of fantastic lessons on YouTube for this incredibly powerful platform. Pros The software's ability to swiftly add appointments to your Google calendar is what I enjoy about it the best. Keeping track of my upcoming appointments has been really beneficial. Also, the software's simplicity and ease of use are its best features, in my opinion. It is quite effective at scheduling customers, and it also helps by removing some automation from the follow-up procedure. Cons At our end here all is good. Although there is room for more interesting features. Just keep it coming. Reason for choosing Acuity Scheduling What I like best about the program is how quickly you can add appointments to your Google calendar. The ability to recall my forthcoming appointments has been really helpful. The software's strongest characteristics, in my opinion, are also its simplicity and use. It helps by removing some automation from the follow-up process and is highly successful at scheduling clients. Review Source LL Liisa L. Life After Cancer Coach Professional Training & Coaching Used the software for: I used a free trial ### "Saves Time, Money, and Frustration" July 6, 2021 5.0 Pros The product is highly professional and allows ease and efficiency for scheduling. Appointment reminders are significantly beneficial. Cons Setting up the product was slightly more difficult than I anticipated as I am not a thoroughly savvy tech individual; however, once I understood each step I successfully set-up and implemented the system. Review Source ND Nicole D. CEO E-Learning Used the software for: 2+ years ### "Easy, convenient and affordable" November 25, 2023 4.0 Pros I like the ease of use, affordability and the automation and integration capabilities Cons I would appreciate the ability to make the time zone far more obvious as many of my international clients are tripped up and miss this option because it's so small. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Review Source CB Claire B. Senior Social Media Editor Online Media Used the software for: 2+ years ### "An Excellent Appointment Scheduling Solution" April 8, 2023 5.0 I have been using Acuity Scheduling for a few years now and it has been a great experience. It is easy to use and has all the features I need for my business. The customer service and support is excellent, so any problems I have can be quickly taken care of. The only downside is the cost, but it is worth it for the convenience and reliability. Pros Acuity Scheduling is an excellent appointment scheduling solution that is easy to use, intuitive, and reliable. It has a great range of features and integrations, making it perfect for businesses of all sizes. It also has excellent customer service and support, so any problems or questions can quickly be taken care of. Cons The only downside to Acuity Scheduling is that it can be a bit expensive, especially if you need to use multiple features and integrations. However, the cost is worth it for the convenience and reliability of the service. Switched from [Wix](https://www.capterra.com/p/169007/Wix/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Clockify](https://www.capterra.com/p/169607/Clockify/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Acuity Scheduling is a great all-in-one appointment scheduling solution that stands out from its competitors due to its great range of features and integrations, excellent customer service and support, and intuitive and reliable user interface. It is also more cost-effective than some of its competitors, making it a great choice for businesses of all sizes. Review Source VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "It’s alright" May 8, 2022 4.0 It’s been okay. 6/10. Support is better than WellnessLiving or MindBody, but still, sometimes they don’t get back to you - or it takes them days to get back to you. It has a decent amount of features, but it’s really lacking in the full functionality that it’s competitors have. If you’re just a solo massage therapist, go with MassageBook. Pros I like that it’s HIPAA compliant and allows you to book one-on-one services as well as classes. Cons It’s clunky. It’s not intuitive to use at all. I’ve had to reach out to support for various reasons that should have been more or less easy to figure out. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) I also offer yoga classes Review Source AS Aimee S. Executive Director Alternative Medicine Used the software for: 2+ years ### "Use for appointment scheduling and event scheduling" August 2, 2022 5.0 Very easy to use, I feel like it keeps me organized and the automated remainders, confirmations and follow up emails are an invaluable part of our process. Pros I like that it has one central calendar where we can organize everything we have going on. We use it for appointments, but also, we operate a school and have live classes weekly via zoom, Acuity allows us to enter this into our schedule and then provides our students with a calendar they can look at with all of our classes on it. Cons Sometimes there are glitches with the automated emails having a link to join Zoom. Review Source RS Rashpal S. Marketing Manager Online Media Used the software for: 2+ years ### "Best booking tool integrated within Square-Space website for creatives and businesses. " March 10, 2023 5.0 Very pleased with the booking and scheduling tool of Acuity Scheduling. It has made bookings very easy and automated. Own clients can book and pay as they want, when they want. Pros Since the accusation from square space, Acuity Scheduling is roaring in the booking domain. I have been using Acuity Scheduling since 2016 and absolutely love the booking and scheduling. It has made my client booking and scheduling a breeze. Easy to use and book. Cons Since merging with Squarespace, the tiered pricing has been rosed. Other then that, it's a pretty good tool. Review Source JS John S. Owner Photography Used the software for: I used a free trial ### "Pleasantly surprised" February 13, 2020 5.0 So far i'm quite happy with Acuity Scheduling. Even though there is the annoyance of the menu system, the features & level of customisation available outweigh this. Pros So far there's quite a lot to like about Acuity Scheduling. I like that I can have different appointment groups & types which I can customise with photos & text (inc T&C's etc.) as well as customise the calendar settings to only allow bookings at times that are convenient to me. I also like that I can hide certain appointment types so they are only visible to people I share the link with, this is especially useful for one off or promotional sessions. The integration with my external google calendar is also a great feature & something which was lacking from other scheduling tools I've tried. The option to take online payments is also a good feature, and something which i'm sure will really help to streamline my booking process. There are also many options for integrating with external apps such as quick books, facebook, active campaign etc. which i'm yet to fully explore but I'm sure will be useful to me and improve the efficiency of my booking process. Cons The only issue I have is that the user interface could be improved. As i'm still fairly new to this software, I find when i click on a link to make changes (for example 'Availability') and it's not actually the menu I want, I have to go all the way back to the home screen to then search through the respective menus to find what I want. This becomes annoying if you go through this process several times to find what you'r after, and it could be improved by either adding drop down menus, or at least leaving the entire navigation menu visible in each section. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Acuity Scheduling I've been looking at ways to improve & streamline my booking process & started off looking at the free tool within facebook. It didn't take long to become very very annoyed with the facebook tool as it would not properly integrate with my google calendar (so it was essentially pointless). The functionality & ability to customise was also poor. I also looked at other free tools, such as google forms but again they lacked the level of functionality tor really give me any kind of improvement. As the free tools didn't really cut it for me, i started looking elsewhere and compared Acuity with a couple of other paid options (such as office 365). What swung it for me was the level of customisation & available features when compared to others. Review Source FA Farid A. Sales Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Streamlines the process of scheduling meetings and effectively overseeing their timing." October 25, 2023 5.0 With Acuity Scheduling, the option to share a scheduling link offers exceptional flexibility for swiftly scheduling appointments. This feature simplifies the process of arranging meetings and efficiently managing their timing, making it straightforward and trouble-free. Pros Acuity Scheduling is incredibly user-friendly and makes the scheduling process a breeze. It offers a super-smooth experience, which simplifies keeping track of appointments when coordinating with clients. Its flexible workflows allow me to meet the diverse needs of my clients. The option to send someone a booking link that syncs with multiple calendars provides invaluable flexibility. Acuity Scheduling also allows me to customize the booking page with my calendar, designate locations, and schedule times that work for all parties involved. The ability to brand event invitations to match my team's identity is a great feature. I also appreciate how straightforward it is to explain cancellations. Cons There are no downsides to using Acuity Scheduling. It serves my purpose perfectly, covers all my needs, and is both easy to use and integrate with Zoom. Review Source SE Susan E. CEO Environmental Services Used the software for: 2+ years ### "Great program!" July 22, 2023 4.0 We use it daily and it is a key component in our customer scheduling. Pros It is easy to schedule from anywhere, even on your phone. Cons It does not synch with other programs properly. Reason for choosing Acuity Scheduling Acuity is a great price per month. Review Source EW E W. Owner Consumer Services Used the software for: 1-2 years ### "It's All Handle with Acuity!" August 6, 2016 5.0 I use Acuity for all of my scheduling needs with clients. From what I have researched, Acuity is the best all-inclusive appointment management program and has extensive features and integrations included that other appointment software does not have. You can have a very basic, bare bones setup or you can really dig into the backend and customize it endlessly. I love that I can create custom confirmation emails, separate products, group classes, take payments through Stripe or PayPal and that my clients get a reminder email before their session. The benefits are amazing! Pros My favorite feature about Acuity is the overall ease of use. It is not complicated to manage for someone who isn't too tech savvy. It has easy to understand instructions, modern and clean user-interface and even a little wit and personality thrown into the design, which makes this software completely unique. I know that anyone looking to manage their client appointments will be more than satisfied with the benefits and features that Acuity offers as I have referred several people including real estate agents, personal stylists, web designers, interior designers, pet sitters and business coaches. The platform is so flexible and so customizable that there really isn't anyone who can't use it for their business needs. There are even intake forms that can be individually assigned to an appointment type, which helps streamline my process of taking on new clients. I love the fact that I can create "Add-on" for specific appointment types if I want to offer an additional service, and the fact that I can hold a customer's credit card with or without charging. Like I said, there are numerous options! The last and most important benefit is that Acuity enables an easy embedding for your website so you can maintain a professional look while keeping your customers on your website. Cons The only thing I can think of that I would like is to have intake forms that provide IFTTT, meaning that I could create questions that only show up if a user selects a specific response. The intake forms are great for the information that they do provide, but they could use a little upgrade in my opinion. Review Source JD James D. Director Information Technology and Services Used the software for: 1-2 years ### "Sometimes it’s easier to let them schedule." July 29, 2018 5.0 I absolutely love the ability to have my clients pick their own appointments. There’s been more than once when I had a client who had such a busy schedule that we couldn’t pinpoint a good day for their appointment over the phone. I just had them go in and pick a time and write themselves in! It saved me so much time so that I was able to focus on other clients. I was also able to share calendars with my co-workers so that everyone had the correct schedule. I just really wish that there was phone support just in case something did go wrong with us trying to figure out all of the features. Hopefully, that will change in the future. Pros By far, the best feature is the ability to have clients schedule their own appointments. As a busy person, I don’t often have the time for the back and forth of scheduling a client. With Acuity, they can look at my schedule, see when I’m free, and then put themselves in wherever it’s convenient for them. I also like that the calendars adjust for time zones. This is helpful if you have clients all over the country yet don’t want to have to figure out the time differences. The tutorial for Acuity was very informative and made using the program a breeze. Having the calendars sync up for groups is also very handy rather than having everyone input the info individually. Cons Sometimes, there is such a thing as too much. Acuity has so many features that it’s overwhelming. There is no way I could use every single feature, so it seems like overkill. It’s also made even more difficult because there is no phone support. If I had a number I could call, perhaps they could explain to me what each of the features does that way I’m not so overwhelmed. Phone support would also be handy in case something breaks, most likely from trying to figure out the different features. With something as important as your schedule, you need to have almost instant solutions, and lack of phone support means you have to wait to get a response, which costs time and money lost. Review Source ES Emily S. Owner/Instructor Recreational Facilities and Services Used the software for: 2+ years ### "Using acuity for phone consultations " March 28, 2022 5.0 We have been using acuity for years and will continue to use the product for our phone consultations. Pros We love the online booking features that allow clients to schedule their own phone consultations. Another key feature for us is the appointment reminders. Cons We haven't found a feature that hasn't worked for us. It is easy to set up and easy to edit if you need to make schedule changes. Reason for choosing Acuity Scheduling Not applicable Review Source AK Allison K. Human Resources Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Acuity for Interviews " November 23, 2021 4.0 This has saved the company time and money. It eliminates the need to email for a couple days to set up an interview time. It also reminds the candidates of their interview multiple times. This has decreases no call n shows as it is easy for them to reschedule. Pros I really like that I can email the scheduling link to candidates. This gives them the opportunity to look at my schedule and select a time that works best for them. It saves alot of time so the recruiter does not need to email back and forth with a candidate trying to find a time. Cons I don't like that my google calendar doesn't sync back to Aquity. It will add my appointments on my google calendar but if I add a time to my google calendar it will not make that time of on Aquity. It causes alot double bookings. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Acuity Scheduling I have used it at past positions, it is easy to use and is inexpensive. Review Source SB Sarah B. Reiki Master Teacher Alternative Medicine Used the software for: 2+ years ### "Good for basic needs" September 26, 2023 4.0 I used Acuity for a more than 5 years to manage my schedule and offer online booking to clients as a holistic health provider. It was very affordable, and covered my needs for a long time. However, when I wanted to get digital session notes, Acuity doesn't really have an option that works for me (though they do have the option for basic notes and forms). I decided to upgrade to another software that is a more integrated client management system. If you don't have very complicated needs, Acuity is great and very user friendly. I'm certain having it helped my business for a very long time. Pros It was easy to use. Session reminders really kept attendance high for clients. It was also very affordable and covered my essential needs for a long time. Cons I needed digital session notes, and better forms. I eventually switched to a more comprehensive client management software geared towards health professionals. Review Source hJ heather J. acupuncturist Alternative Medicine Used the software for: 2+ years ### "NO customer service " February 6, 2020 4.0 Product is great. Customer service is terrible. Pros It is user friendly and easy to use. My clients have mentioned that they like the ease of the software when scheduling. Cons You will never be able to speak to a customer service representative. Ever. They want to you to email and set up an appointment for someone to email you back and discuss your issue via email. It will take forever and when you are a small business owner, very frustrating to not be able to chat with someone and deal with an issue very quickly and get it resolved. Instead, it will take several days and because you just don't have the time to sit at your computer all day, you will just move on and never get your issues dealt with. They say that they do not offer phone support at all. To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you. Also, if you have different types of appointments you will be offering. You will not be able to only allow a certain appointment to be scheduled only next to another already scheduled appointment. So this will leave you with big empty windows of times between appointments. If you want to only allow customers to schedule next to already made appointments, you can do that. But that only is a convenience ,if all of your appointments are of the same type and time duration. If you have 30, 60, and 90 minute sessions, this will not be of use to you. It is very frustrating and negatively effects my business every single week. Again, you won't be able to talk to anyone to see address your issue. Review Source bC bulungu C. research assistant Education Management Used the software for: 1-2 years ### "Reliable real-time scheduling solution" April 28, 2024 5.0 Pros I love that the tool offers a reliable, efficient and automated solution in handling schedules in real-time Cons The tool is quite challenging to new users to set up schedules Review Source VR Verified Reviewer Review Business Supplies and Equipment Used the software for: 2+ years ### "AcuityScheduling is an outstanding platform that provides comprehensive solutions for a variety of o" November 12, 2022 5.0 very good in all Pros Clients Can Quickly View Your Real-Time Availability, Self-Book and Even Pay. Cons The UI is crunchy. It's not intuitive, and the submenu sometimes dont Review Source LN Lydiah N. Student Association Leader Higher Education Used the software for: 2+ years ### "Super-duper scheduling tool" October 20, 2023 5.0 Acuity scheduling is a real life hack that every student need. It helps schedule for every class, CATs, Presentations, Groupmeetings and even exam in link with your Google calendar . It has helped me attend to each of the above which actually led to me being crowned as the holistic scholar of the year 2022 because Iam able to balance school work, co-curricular activities and life with the help of Acuity scheduling. And if it worked for me then it can work for you if you try it. Pros What I like most about Acuity scheduling is that first of all it meets all my scheduling need as a student. It was also quite pocket friendly to acquire it. And getting it up and running is a simple task because there is alot of information available online and YouTube that will help you configure it in minutes. It's marvelous UI is makes it easy to use and works extremely well in scheduling each and every engagements and then automate follow up. It also allows me to add any appointment or rather task faster to my Google calendar. Another feature I have found a bonus to me is automation of payments done and paid. On overall it is an excellent tool that helped me account for my time and ensure I spend it productively Cons At this point of my usage Iam unable to point fingers on any negative thing about it . Review Source VM Virginia M. Business owner Financial Services Used the software for: 2+ years ### "Acuity is Reliable!" May 29, 2023 5.0 Pros I like the ease of use and the multiple ways that it makes it easier for both me and my clients to communicate regarding appointment times Cons I think it would be helpful if they had more user or help tips for each function in the program Review Source RR Raymond R. Self employed\\owner home repair services Construction Used the software for: Less than 6 months ### "Scheduling\\appointment maker" March 3, 2021 5.0 So far it's been a great introduction and beginning of a long relationship ahead. I'm now and to free up some time for other things needing done while a aquity works for me! Pros I love that you can integrate into current platforms and social media business tools and calenders with little or no effort on my behalf. Love the pricing and services template to record the services you offer and prices. Also allows customers to create their own appointment using your service template line items, and you can choose certain services to be only privately accessed by me that you can change easily anytime. Alerts you by email if you daily, weekly or monthly schedule and appointments whichever cycle you prefer Cons There's really nothing that I can say I dislike about aquity, there's still alt I have to learn that I'm positive will only cause me to like this software even more. Such as intregating into my Google business booking tool and my website booking tool. I know that you can do this already I'm just not tech savvy enough to be able to do it. Reason for choosing Acuity Scheduling Easy to use, courteous customer service offers free of charge services such as scheduling tools that you can use to get the feel for the platform to get to see if you're able to conquer the tech savvy, levels before purchasing Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Stumbled onto an offer of free trial after having some issues with current provider with expensive fees, offering nothing for a free tier level such as aquity does, even if you choose to discontinue free trial tier with aquity, they still have services they offer to you free of charge to use as much as you like Review Source AF Andrea F. Director/Midwife Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use, takes the stress out of managing appointments " July 29, 2022 5.0 Saves me time which means it saves me money! Pros Acuity integrates easily with other platforms and offers an automated booking process that saves me so much time. I love that it syncs with other calendars and that clients can easily reschedule appointments themselves. Cons It would be great if multiple acuity accounts could be managed in one space. I have two businesses and need to log in separately to each calendar. They can speak to each other with the google integration but would love one overview Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Acuity Scheduling More features for the price Review Source jP john P. Owner Photography Used the software for: I used a free trial ### "Not often I can give a 5 Star review" August 6, 2020 5.0 To be honest I was just expecting another calendar booking system. I say another because there are hundreds if not thousands and I have used quite a lot including some custom made ones written for me. The problem with many booking systems is they all seem to be specific for certain markets such as room bookings systems and it will have an ugly interface for the customer or ceratin features will be missing. With Acuity Scheduling I was pleasently suprised, First of all the customer screen looks professional and not over busy and confusing. Customer simply selects the product, Date and time slot. Once they are happy they make the booking and you can even request payment there and then. Awsome.. You can setup discounts, coupons and voucher codes, Allow customers to cancel, reschedule the appointments leaving you to do what you do best and not worry about any admin. For me as a photographer, I finaly found something that works for me, is fast, looks good and offers so many custom options. Pros Integration with other apps and to your own existing website Synchronization with the Facebook calendar and google etc. Very feature-rich and easy to customize. being able to set time aside before and or after bookings allow me to prepare for my next session. Everything is self-serviceable for the client, from selecting the product, finding a date and time slot and making payment. Cons OK... So I am going to be very picky here, Very very picky. When creating an event or editing an event or making any type of change you have to find the save button, often right at the bottom of the page, now that may not be a problem for some, but often it is easily missed and you may think the change has been auto saved when it fact it has not and you may have just lost everything. An autosave feature upon any change is any part of a form is filled in would be awsome. When creating an event and setting the duration of the event, you have to input how many minutes it is. Why not enable selecting hours and minutes? I do not want to work out how many minutes a 5 1/2 hr session is going to take. Likewise, what if a session takes up the whole day? just give me the option to choose the whole day. Reason for choosing Acuity Scheduling The features I need all come in the Emerging package which is perfect for me. Other competiors was more expensive, did not have the full feature set as Acuity and did not look as good. Review Source Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)