--- title: "Luminoso Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Luminoso Software - reviews, pricing plans, popular comparisons to other Winery products and more." source_url: "https://www.capterra.com/p/192004/Luminoso/" page_type: "product" language: "en" --- # Luminoso Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Luminoso ## What is Luminoso? Luminoso builds text analytics for analyzing open-ended text like survey responses, support tickets, and reviews. Using conceptual NLU and unsupervised AI, we offer the only solutions that work across all domains and industries. The tech underpinning Luminoso products is paired with a vast knowledge base to learn words from context without ontologies or training data. Our products provide native support in 15 languages, to surface leading indicators, driving critical actions and decision-making. ## What is Luminoso used for? [Qualitative Data Analysis](https://www.capterra.com/qualitative-data-analysis-software/)[Winery](https://www.capterra.com/winery-software/)[Text Mining](https://www.capterra.com/text-mining-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1250 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Luminoso?[Manage this product listing](https://www.g2.com/products/epitome-gold-medal/claim_requests/new?auto=true) ## Luminoso Overview Updated September 2026 AI summary Luminoso enables small businesses to analyze and interpret customer feedback through text analysis, sentiment analysis, and data visualization tools. Covering customer experience, qualitative data analysis, and text mining, it offers dashboards, reporting, and negative feedback management. Optional features such as customer segmentation, predictive analytics, and multi-language support are available, with deployment options spanning cloud and desktop platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Luminoso 0.0 VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $1250 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (707) Value For Money 0.0 (0) Value For Money 4.5 (619) Customer Service 0.0 (0) Customer Service 4.6 (654) ## Luminoso alternatives Highest Rated [4.9 (205)](https://www.capterra.com/p/196428/Delve/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (286)](https://www.capterra.com/p/169053/Looker/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/192004/Luminoso/alternatives/) ## FAQs about Luminoso Overview ### What company size and specific industries is Luminoso built for? Luminoso is designed for organizations of any size that receive open-ended text data about their products, services, or company. It is suited to businesses across industries that need to analyze customer feedback, survey responses, and other written comments to understand opinions and themes. Features and Usability ### What are the key features of Luminoso? Luminoso offers natural language processing and data classification for text analysis, sentiment analysis, topic clustering, and summarization. It also includes taxonomy classification, tagging, search and filter tools, dashboard and data visualization options, reporting and analytics, predictive analytics, and multi-language support for user research analysis. Getting Started and Support ### What training and onboarding options does Luminoso offer? Luminoso provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person and live online formats support guided instruction, webinars allow group learning and updates, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Luminoso offer? Luminoso provides chat support. No reviewer feedback on support quality is available here, so user experience with response times, helpfulness, or common frustrations cannot be described. ## Features AI summary Based on 3,764 Winery reviews Capterra reviewers highlight these as the features buyers focus on most when choosing customer experience software: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Luminoso includes **Reporting/Analytics**, which gives teams a way to track trends, measure customer sentiment, and review experience data over time. However, it does not include **Feedback Management** or **Surveys & Feedback**. Instead, it offers **Negative Feedback Management** (**48%**), a related capability that helps businesses identify and respond to unhappy customers more quickly. Together, these features can help teams monitor customer issues, spot patterns in feedback, and make more informed service improvements. Customer Segmentation Process of dividing customers into groups based on common characteristics Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Classification Grouping log entries based on similar attributes. Data Visualization Graphical representation of data Mixed Methods Research Combining elements of both quantitative and qualitative data to conduct research Multi-Language Manage and support multiple languages Luminoso 17 features ### All Features - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Classification: Grouping log entries based on similar attributes. - Data Visualization: Graphical representation of data - Mixed Methods Research: Combining elements of both quantitative and qualitative data to conduct research - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - Predictive Analytics: Predict future data based on historical data sets - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Statistical Analysis: Apply statistical/mathematical models to sets of data - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Topic Clustering: Identify topics to prioritize document research - User Research Analysis: Analyze and gain insights into user experience --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $1,250 Per Feature,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.