# Luminoso Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Luminoso Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/192004/Luminoso --- # Luminoso Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Luminoso ## What is Luminoso? Luminoso builds text analytics for analyzing open-ended text like survey responses, support tickets, and reviews. Using conceptual NLU and unsupervised AI, we offer the only solutions that work across all domains and industries. The tech underpinning Luminoso products is paired with a vast knowledge base to learn words from context without ontologies or training data. Our products provide native support in 15 languages, to surface leading indicators, driving critical actions and decision-making. ## What is Luminoso used for? [Qualitative Data Analysis](https://www.capterra.com/qualitative-data-analysis-software/)[Text Mining](https://www.capterra.com/text-mining-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1250 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Luminoso?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://luminoso.com/&name=Luminoso) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Luminoso 0.0 VS. [4.7 (134)](https://www.capterra.com/p/141678/Phocas-Software/reviews/) Starting Price $1250 Per Feature, Per Month Starting Price $150 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (134) Value For Money 0.0 (0) Value For Money 4.6 (104) Customer Service 0.0 (0) Customer Service 4.6 (121) ## Luminoso alternatives [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (201)](https://www.capterra.com/p/196428/Delve/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/) [4.7 (142)](https://www.capterra.com/p/171500/ATLAS-ti/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171500/ATLAS-ti/) [MAXQDA](https://www.capterra.com/p/174104/MAXQDA/) [4.8 (25)](https://www.capterra.com/p/174104/MAXQDA/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174104/MAXQDA/) [View all alternatives](https://www.capterra.com/p/192004/Luminoso/alternatives/) ## FAQs about Luminoso Overview ### What company size and specific industries is Luminoso built for? Luminoso is designed for organizations of any size that receive open-ended text data about their products, services, or company. It is suited to businesses across industries that need to analyze customer feedback, comments, and other written responses rather than a single specific sector. Features and Usability ### What are the key features of Luminoso? Luminoso offers natural language processing and data classification for text analysis, along with sentiment analysis, topic clustering, and taxonomy classification. It also includes customer segmentation, multilingual support, dashboards, reporting and analytics, search and filter tools, and predictive analytics for user research analysis and mixed methods research. Getting Started and Support ### What training and onboarding options does Luminoso offer? Luminoso provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover product topics for groups, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Luminoso offer? Luminoso provides chat support. With no reviewer feedback available on support experiences, the user experience cannot be characterized here, and no details can be given about response speed, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Segmentation Process of dividing customers into groups based on common characteristics Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Classification Grouping log entries based on similar attributes. Data Visualization Graphical representation of data Mixed Methods Research Combining elements of both quantitative and qualitative data to conduct research Multi-Language Manage and support multiple languages Luminoso 17 features Process of dividing customers into groups based on common characteristics Assembly of graphs and charts for visualizing and tracking statistics/metrics Grouping log entries based on similar attributes. Graphical representation of data Combining elements of both quantitative and qualitative data to conduct research Manage and support multiple languages Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Predict future data based on historical data sets View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Apply statistical/mathematical models to sets of data Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Identify topics to prioritize document research Analyze and gain insights into user experience Get Advice We can help you find the software with the features you need. ## Pricing Basic $1,250 Per Feature,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.