# Luminoso Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Luminoso Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more.

Source: https://www.capterra.com/p/192004/Luminoso

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# 

 Luminoso Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

Luminoso

## What is Luminoso?

Luminoso builds text analytics for analyzing open-ended text like survey responses, support tickets, and reviews. Using conceptual NLU and unsupervised AI, we offer the only solutions that work across all domains and industries. The tech underpinning Luminoso products is paired with a vast knowledge base to learn words from context without ontologies or training data. Our products provide native support in 15 languages, to surface leading indicators, driving critical actions and decision-making.

## What is Luminoso used for?

[Qualitative Data Analysis](https://www.capterra.com/qualitative-data-analysis-software/)[Text Mining](https://www.capterra.com/text-mining-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1250

Per Feature, Per Month

Free trial  
not available

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Do you work for Luminoso?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://luminoso.com/&name=Luminoso)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Luminoso

0.0

VS.

[4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/)

Starting Price

$1250

Per Feature, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (260)

Value For Money

0.0 (0)

Value For Money

4.6 (224)

Customer Service

0.0 (0)

Customer Service

4.7 (210)

## Luminoso alternatives

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

[4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.9 (189)](https://www.capterra.com/p/196428/Delve/reviews/)

Starting price

$18.00

Per User, Per Month

[Hotjar](https://www.capterra.com/p/163516/Hotjar/)

[4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/)

Starting price

$39.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/163516/Hotjar/)

[View all alternatives](https://www.capterra.com/p/192004/Luminoso/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customer Segmentation

Process of dividing customers into groups based on common characteristics

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Data Classification

Grouping log entries based on similar attributes.

Data Visualization

Graphical representation of data

Mixed Methods Research

Combining elements of both quantitative and qualitative data to conduct research

Multi-Language

Manage and support multiple languages

Luminoso 17 features

Process of dividing customers into groups based on common characteristics

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Grouping log entries based on similar attributes.

Graphical representation of data

Combining elements of both quantitative and qualitative data to conduct research

Manage and support multiple languages

Process and analyze human language in text or audio form

Identify, track, and respond to negative feedback

Predict future data based on historical data sets

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Apply statistical/mathematical models to sets of data

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Identify topics to prioritize document research

Analyze and gain insights into user experience

Get Advice

We can help you find the software with the features you need.

## Pricing

Basic

$1,250

Per Feature,Per Month

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Independent research methodology

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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