# Community CareLink Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Community CareLink Software - reviews, pricing plans, popular comparisons to other Nonprofit products and more. Source: https://www.capterra.com/p/192006/FristCallTechnology --- # Community CareLink Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Community CareLink ## What is Community CareLink? Community CareLink is a flexible case management and referral platform designed for nonprofits, government agencies, and healthcare partners. Track services, manage referrals, coordinate billing, and report on outcomes—all in one easy-to-use system that helps you scale impact and simplify compliance. Built to support community health initiatives, Community CareLink helps agencies operationalize 1115 waivers, CHW programs, grant-funded services, and closed-loop referral networks. Our platform streamlines reporting, simplifies billing, and enables real-time collaboration across healthcare and community partners. ## What is Community CareLink used for? [Nonprofit](https://www.capterra.com/nonprofit-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/)[Social Work Case Management](https://www.capterra.com/social-work-case-management-software/) Recognitions Best ease of use Overall rating Based on 43 user reviews Reviews sentiment Positive 79% Neutral 21% Negative 0% Starting price $65 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Mental Health / 2026 - Mental Health EHR / 2026 - Nonprofit / 2026 - Patient Case Management / 2026 - Social Work Case Management / 2026 - Substance Abuse EMR / 2026 Our "Best of" badge program showcases products with the highest ratings... - Mental Health / 2026 - Mental Health EHR / 2026 - Social Work Case Management / 2026 - Substance Abuse EMR / 2026 ## Community CareLink alternatives [4.5 (1,059)](https://www.capterra.com/p/132388/CharityTracker/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (684)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.8 (72)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/192006/FristCallTechnology/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Reports 4.3 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Alter the layout and content of reports Customizable Templates 4.7 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Document Management 3.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Reporting & Statistics 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Data Import/Export 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Import and export data to and from software applications Access Controls/Permissions 4.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Community CareLink 102 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Manage attendance for classes, shifts, meetings, or events The allocation and provision of beds Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Tools to aid in the collection of information to determine a person's problems and symptoms. Automatically generates E/M codes based on information collected during patient charting Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Manage, organize, and store contact information Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Process of gathering, measuring, and analyzing accurate data Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems Electronically collect payments for goods or services Digitally sign online documents Receive and/or send email notifications for urgent updates, requests, or other information Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Plan an event's time and location For mental health professionals providing therapy to multiple patients at the same time For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Software specialized for non-profit organizations For mental health professionals that specialize in substance abuse therapy/programs Store, manage and track all forms in a centralized location Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability) Establish measurable goals and objectives and track their progress over a specific period of time Monitor application statuses, proposals and award funds Compliant with HIPAA, which sets standards for sensitive patient data protection Conduct intake assessments to determine patient health status, medical history, conditions, etc. Activities related to the initial admission of a charge into the organization's care Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage billing and payments for a healthcare provider Records of patients' medical history Administer and track medication inventory, schedules, dosage, and side-effects Access software remotely via mobile devices Request two or more credentials to prove user's identity before granting access to systems Manage and support multiple locations Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Process of managing several related projects or business activities to achieve organizational goals Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Measure time to completion or hours worked for projects Analyze and gain insights into data in real-time Active reporting of data and metrics Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Exchange messages in a secure and encrypted manner Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Track employee/learner's progression through training programs Create treatment plans that document interventions and outcomes to track patient progress Manage volunteer information and direct volunteer resources Record, update and manage waiting lists Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (43) 4.2 Based on 43 reviews ## Pricing Value for money 4.4 (31) [View pricing plan details](https://www.capterra.com/p/192006/FristCallTechnology/pricing/) Community CareLink $65.00 Per User,Per Month Community CareLink Enterprise Solutions $12,000 Usage Based,Per Month Value for money 4.4 (31) 4.4 Based on 31 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (38) 4.8 Based on 38 reviews ## User reviews Overall rating 4.3 Based on 43 reviews Filter by rating 5(24) 4(10) 3(9) 2(0) 1(0) Mentioned topic Sorted by most recent PL Pam L. Intake Coordinator Hospital & Health Care ### "Community CareLink is not bad" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2026 In my role Community CareLink is useful, it allows me to better guide people according to their needs. Pros The connection with the available resources It avoids searching everywhere and saves time for a specific purpose. Cons Sometimes the information is not always up to date or complete, which can complicate certain orientations. You still have to check next to be sure. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Madiana M. Executive Director Mental Health Care ### "“Streamlined and Reliable Support for Everyday Work”" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 30, 2025 Overall, my experience has been very positive. Community CareLink is a practical, efficient tool that helps me stay on top of my work and keep things organized. It simplifies processes that could otherwise become overwhelming. The support has also been consistent, and I feel confident relying on it for my daily operations. Pros The platform is organized, intuitive, and makes it easy to keep everything in one place. I especially appreciate how streamlined it is for tracking information without a lot of unnecessary steps—it saves time and keeps me in flow. Cons In all transparency I do not have any major negatives to point out. My experience has been smooth overall. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 1, 2025 Hey Madiana! Thank you for taking the time to leave us a review - we're so happy that your experience has been amazing :). CH Callie H. Data Manager Mental Health Care ### "Great Customer Support and Reporting" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 11, 2025 Community CareLink was a great system to use while we were a smaller organization with less compliance needs. Reporting was very easy and efficient for what it was. Customer service was always quick and helpful and friendly when we needed it. I so appreciated their help with data migration once we switched to a different EHR. Pros Reports were very easy to run and access. It took out a lot of guessing work. I liked that reports showed up on the system itself and you could choose how to save the file. I really specifically liked the program outcomes reports. Cons Having to enter and re-enter things for our clients. Also, privacy concerns with multiple agencies using the same EHR, I didn't like how there wasn't really a good, safe way to protect our client's information Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2025 Hey Callie - thanks for taking the time to leave us a review. Very glad to hear you enjoyed CCL's reporting! On the client data sharing side of things, data sharing is always driven by client consent, first and foremost. Once consent is gathered, you do have the ability to collaborate on clients in partnership with other agencies - but again, it's always driven by client consent, and then agency consent. MG Molly G. Executive Director Non-Profit Organization Management ### "Reliable data and helpful staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 5, 2025 Very good experience! The team is very helpful and the data we're getting back is more consistent than what we had with other products. Pros The customer service is great and it's easy to use. The CCL team walked us through the transition from our previous system and there were very few hiccups. They're also been crucial in helping us draft forms that get the data we need. Cons That we can't create our own forms on the fly when we need them. With our previous system, we had a lot of autonomy and built our own forms. This, however, created problems and inconsistent data so while I wish we could quickly create a forms at our discretion, it's probably best that we can't. Human error happened frequently. Switched from [Apricot](https://www.capterra.com/p/152918/Apricot/) Our data was inconsistent, the system kept crashing, and it was very expensive. Reasons for choosing Community CareLink Unite Us didn't have some of the referral features that CCL has. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2025 Thank you for taking the time to leave us a review Molly! SH Shelby H. Clinical Director Non-Profit Organization Management ### "Easy to use, annoying to work with" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 5, 2025 The system is generally easy to use, however, I do not think that it operates in the most effective manner. There are also issues with the program intermittently crashing for some users and then no resolution because the problem "cannot be duplicated" or is not reported by other users. Pros It is generally easy to learn and relearn the system. If you want to enter a service you delivered, you go to service delivery. Enter a UA under UA, etc. Cons Many times when there is an update it is often like re-learning the system and often times it feels like the updates make it harder for my employees to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2025 Hey Shelby - thanks for taking the time to leave us a review. I'm sorry to hear that the team hasn't been able to help with the intermittent crashing issue you're seeing. I would encourage you to reach back out and try again - sometimes it takes a few tries to figure out the source of an issue, and our team is nothing if not dedicated to finding solutions. JH Jason H. Senior Director Recovery and Support Services Non-Profit Organization Management ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2025 Great experience overall. I have been using this system since 2016 and have been pleased with it's evolution. Pros The support and usability of this product are nice. I can always get questions answered and I am familiar with it. Cons The automatic timeouts are sometimes frustrating. I do understand why, but it sometimes catches me by surprise. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2025 Thank you for leaving us a review Jason! BP Becky P. VP - Assistant Executive Director Non-Profit Organization Management ### "Consider Community Care Link " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 4, 2025 Overall our agency's experience with CCL was extremely positive. The staff is knowledgeable and experienced, and the system is easy to use for even the most entry level of users. Pros The CCL team is extremely attentive to detail. They want to ensure programs and workflows are set up accurately, to provide a quality user experience. They are also very responsive to questions, ensuring users get help quickly. The CCL team makes the entire experience from system set up to everyday use feel collaborative. Cons I'd love to see the client enrollment process and service entry work more intuitively. My experience is limited to using CCL for a very specific program, so the limitations may have been necessary due to funder reporting needs. However, it would be great to have to use fewer "clicks" in each screen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2025 Thank you for leaving us a review Becky! AH Anna H. Program Compliance Manager RSS Program Director Mental Health Care ### "Outstanding Customer Support; Solid for Years, But We Outgrew It" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 We have had a good overall experience with CCL. Since changing to a new EHR system we still need to use CCL for our combat funded clients, and it has worked well for those purposes. We have used CCL for many years, adn even had a customized version implemented in 2018-19, and the customer service was amazing. \[sensitive content hidden\] really went above and beyond to customize the system for my agency. I would definately recommend CCL to other providers, and it suited our needs for a very long time. Pros I liked that it was easy to use. Creating and running reports was also very easy, even custom reports. Cons Being able to capture signatures with the needed time stamp on treatment documents or diagnosis. Also if we needed to change or customize anything it took a long time to get it done, if it was even possible, and most things we had to change were because of recomendations from DMH reviews. We decided to move to antoher EHR provider, that is more of a healthcare system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2025 Hi Anna! Thank you for taking the time to leave us a review. Hopefully someone on the team has clued you in on some upcoming EHR interoperability tools that are on the horizon for release in the future! MH Micah H. VP, Administration Non-Profit Organization Management ### "Community CareLink is a fantastic and useful tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 Best system I have used. I would definitely recommend. The system fits our organizational needs and has the capability to be customized to keep up with our growing needs. Pros Ease of use. High functionality that meets our organizational needs. EXCELENT customer support and technical assistance team. Cons Moble use on my phone is clunky. Would be great if a moble app was developed for easier access to the portal. Alternatives considered [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reasons for choosing Community CareLink Trust in the developers, customer service, value for the price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2025 Thank you for the review, Micah! AM Amber M. Billing and Credentialing Coordinator Mental Health Care ### "Working with CCL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 It was a rocky start, I cannot lie. Being able to communicate with \[sensitive content hidden\] on a weekly basis has made our relationship dynamic strong. We bounce ideas off of each other. We are learning and growing together. It seems like there are great things in the work and if in the end we are stronger and better, they are stronger and better; then it's a win-win! We truly are growing together and it's nice to be a part in assisting of the vision of CCL future. Pros I have worked closely with \[sensitive content hidden\] over the last few months and found we have great communication between us. They are down to earth and easy to talk to, yet professional and thorough. I appreciate the small/large company they are and are growing into. Cons Honestly nothing. If I ever have an issue it is addressed in a timely manner always. If ever an issue we work together to find a way to fix it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2025 Thanks for taking the time to leave us a review Amber! [View all Reviews](https://www.capterra.com/p/192006/FristCallTechnology/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Bonterra Apricot vs Community CareLink](https://www.capterra.com/compare/123342-192006/Bonterra-Case-Management-vs-FristCallTechnology)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)