--- title: "Edify Huddle CX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Edify Huddle CX Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/192057/Huddle/" page_type: "product" language: "en" --- # Edify Huddle CX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Edify Huddle CX ## What is Edify Huddle CX? Edify connects businesses with customers and employees with each other, making business communications as easy as personal ones. Its flagship product, Edify CX, unites contact center, unified communications, and real-time communications platform functionality in a cloud-native solution that lets users move seamlessly among channels within one conversation. Edify is a Google Chrome Enterprise Recommended partner for the contact center. Learn more at edify.cx. ## What is Edify Huddle CX used for? [Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Edify Huddle CX?[Manage this product listing](https://www.g2.com/products/edify/claim_requests/new?auto=true) ## Edify Huddle CX Overview Updated September 2026 AI summary Edify Huddle CX is a call center solution for organizations of all sizes, offering features such as automatic call distribution, call logging, monitoring, and IVR. It supports multi-channel communication, predictive and progressive dialers, and integrates with third-party applications. Deployable across web, desktop, and mobile platforms, it suits businesses seeking flexible deployment and a range of telephony capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Edify Huddle CX 0.0 VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $7 Usage Based Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (159) Value For Money 0.0 (0) Value For Money 4.2 (144) Customer Service 0.0 (0) Customer Service 4.0 (148) ## Edify Huddle CX alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [ZIWO](https://www.capterra.com/p/171265/ZIWO/) [4.6 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171265/ZIWO/) ## FAQs about Edify Huddle CX Overview ### What company size and specific industries is Edify Huddle CX built for? Edify Huddle CX is designed for businesses of any size that need a single platform for internal and external communications. The vendor description does not name specific industries, so the product appears aimed at organizations across sectors that want to manage customer and employee interactions in one system. Features and Usability ### What are the key features of Edify Huddle CX? Edify Huddle CX offers inbound and outbound call center tools, including automatic call distribution, call routing, IVR, queue management, call transfer, and call scripting. It also includes call logging, call recording, call monitoring, real-time analytics, reporting, live chat, chat/messaging, and third-party integrations. Getting Started and Support ### What training and onboarding options does Edify Huddle CX offer? Edify Huddle CX provides webinars and documentation to help teams get started. Webinars can support guided, live instruction for setup and feature review, while documentation offers written reference material for self-paced learning and step-by-step support as users explore the product. Getting Started and Support ### What customer support options does Edify Huddle CX offer? Edify Huddle CX provides 24/7 Live Rep support. No reviewer feedback about support experience is available, so user sentiment on response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features AI summary Based on 3,851 Contact Center reviews Not all Call Center products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Edify Huddle CX includes **Call Logging** and **Call Monitoring**, giving teams visibility into customer interactions and day-to-day call quality. However, it does not offer **Call Center Management**. Instead, it provides other highly rated capabilities, including **Call Recording** (**46%**), **Reporting/Analytics** (**43%**), and **Automatic Call Distribution** (**44%**). These features help businesses document conversations, review performance trends, and route calls more efficiently, allowing teams to manage service quality and respond to customer needs with better consistency. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Edify Huddle CX 31 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Customizable Reports: Alter the layout and content of reports - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $7.00 Usage Based, Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.