--- title: "EnableX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about EnableX Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more." source_url: "https://www.capterra.com/p/192122/EnableX/" page_type: "product" language: "en" --- # EnableX Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) EnableX ## What is EnableX? EnableX, a leading global provider of omnichannel Customer Engagement Cloud solutions, empowers businesses to build engaging experiences at every stage of the customer journey. Built on a robust cloud infrastructure, the platform integrates AI, data, and real-time communications—including text, voice, and video—to deliver intelligent, personalised, and seamless interactions across web, messaging and social channels such as WhatsApp, RCS, Facebook Messenger, and Instagram. Founded in 2017 and headquartered in Singapore, EnableX has rapidly become a driving force in customer engagement transformation. Trusted by service providers and enterprises, our carrier-grade platform offers a comprehensive suite of Programmable APIs and ready-to-deploy Conversational AI. At EnableX, we Perfect Every Engagement, empowering businesses with smarter, personalised, and more engaging customer interactions—seamless, scalable, and driven by innovation. ## What is EnableX used for? [Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EnableX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.enablex.io&name=EnableX) ## EnableX Overview Updated August 2026 AI summary EnableX is a cloud communication platform designed for small and midsize businesses seeking multi-channel engagement through audio/video conferencing, live chat, SMS messaging, and voice workflows. It features call routing, mobile access, alerts, customizable branding, and real-time analytics. Deployable across major operating systems, EnableX integrates with popular CRM, scheduling, marketing, and support tools. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EnableX 4.1 (7) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (7) Ease Of Use 4.6 (14,830) Value For Money 4.2 (5) Value For Money 4.2 (12,244) Customer Service 4.0 (4) Customer Service 4.6 (11,409) ## EnableX alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (508)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,674)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [View all alternatives](https://www.capterra.com/p/192122/EnableX/alternatives/) ## FAQs about EnableX Overview ### What company size and specific industries is EnableX built for? EnableX is designed for startups, small businesses, and enterprises across diverse industries. Its scalable, customizable omnichannel customer engagement solutions suit organizations that need AI-powered communication tools, whether they are early-stage companies or large enterprises serving customers in different sectors. Features and Usability ### What are the key features of EnableX? EnableX offers audio/video conferencing, live chat, chat/messaging, and screen sharing for real-time communication. It also includes call routing, IVR, call recording, and caller ID for voice workflows, plus real-time analytics, activity dashboards, alerts/notifications, and third-party integrations for communication management. Integrations ### Which third-party tools and platforms does EnableX integrate with? EnableX integrates with Calendly, CleverTap, HubSpot CRM, MoEngage, PayU, Salesforce Customer360, Shopify, Stripe, Typeform, WebEngage, Zendesk Suite, and Zoho CRM. These integrations span scheduling, CRM, marketing automation, payments, ecommerce, forms, and customer support tools. Getting Started and Support ### What training and onboarding options does EnableX offer? EnableX provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars offer scheduled training presentations, and documentation gives written reference material for self-paced learning and feature lookup. Getting Started and Support ### What customer support options does EnableX offer? EnableX provides 24/7 live rep and chat support. With no reviewer feedback available on support experiences, no conclusions can be drawn about response speed, helpfulness, or common frustrations. Users can contact support through either listed channel for assistance at any time. ## Features AI summary Based on 487 Cloud Communication Platform reviews Capterra reviewers point to these as the top priorities when choosing a cloud communication platform: - **Call Routing** (**62%** of reviewers rated this feature as critical) - **Mobile Access** (**62%**) - **Alerts/Notifications** (**52%**) EnableX supports all three features that reviewers rank highest: **Call Routing**, **Mobile Access**, and **Alerts/Notifications**. Together, these capabilities help businesses direct calls to the right teams, stay connected from any location, and keep users informed in real time, allowing teams to respond faster and manage communication more efficiently. File Sharing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Audio/Video Conferencing 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Audio/Video Conferencing Chat/Messaging 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes IVR 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities EnableX 33 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Two-Way Audio & Video: Presenter can see and hear participants and vice versa --- Get Advice We can help you find the software with the features you need. Features 4.4 (7) 4.4 Based on 7 reviews ## Pricing Value for money 4.2 (5) ### Starting price Free trial available Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ CleverTap](https://www.capterra.com/p/155737/CleverTap/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (4) 4.0 Based on 4 reviews ## User reviews Overall rating 4.1 Based on 7 reviews Filter by rating 5(3) 4(3) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent RJ Rahul J. Owner Non-Profit Organization Management ### "Good solution for remote video sessions for learning" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 7, 2023 Good! Pros Ease of use and customer support and tech support. Cons Can have more learning features for certain areas Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Govind S. Product owner Civic & Social Organization ### "Very good video capability and customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 1, 2023 Pros Ease of use, price and support by tech team Cons Nothing specific, its a satisfactory product for us Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Rohit G. Manager Information Technology and Services ### "Easy to use product for video solutions. Great customer support." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 30, 2023 Pros Ease of use, features and technical support. Cons Nothing as such, working fine for our requirement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Arjun P. FrontEnd Engineer Information Technology and Services ### "Very happy with the Service and Products Provided" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2023 Pros The Admin panel and customer service provided. Cons There is no automatic OTP generation module yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Arvind G. Senior Executive Management Consulting ### "Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 12, 2023 3-easy to use and there is enough documentation for implementation . Pros internal process got easy . while having video conversation we have do file sharing Cons for future use we can keep the recording (entire client conversation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Rinkle A. Senior Associate Banking ### "Enablex Video KYC Feedback" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 February 10, 2021 Pros Integration process was less complicated. Cons Issue faced in apps after integration regarding SDK and different issues on different devices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2021 Thank you for bringing this matter to our attention. We have also conveyed your concern to our technical support team. However, we would like to know more about this specific situation in detail to resolve this issue. SV Shankar V. CEO Information Technology and Services ### "Overall View" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 2, 2021 Good Service, Technical support Pros Customization, implementation and 100% availability Cons rarely videos gets distorted, which is acceptable due to internet Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/192122/EnableX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.