Product Details

The Urbanise Facilities platform is used to manage infrastructure, buildings, housing estates and local government. The system is cloud-based and completely integrates facilities, assets and workforce management into a single platform. Urbanise have also harnessed the power of AI and machine learning to help automate daily tasks which helps deliver efficiencies and improved service. The Urbanise Facilities Management platform negates paperwork and gives clarity over operations.

Contact Details

Urbanise

https://urbanise.com

Founded in 2001

Located in Australia

No Media

Starting Price

  • Not provided by vendor

Urbanise Facilities Features

Urbanise Facilities Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

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Showing 6 of 6 reviews

Showing Most Helpful

Showing 6 of 6 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Jason M.
Senior Corporate Manager
Facilities Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 17, 2019

“Urbanise Review”

OverallWe can operate more tasks with fewer people with a system that is fairly intuative for users.
ProsThe software is constantly improving with new functionality and quality of life improvements being rolled out. The Urbanise team is open to feedback on the platform and seem to incorporate that feedback into future updates.
ConsSome functions have been designed and developed in a way that doesn quite suit how our business operates. This has been offset by Urbanise's willingness to work through solutions to adapt the platform to our needs.
Reviewer Source 
Source: Capterra
September 17, 2019
David B.
General Manager - Solutions
Facilities Services, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 17, 2019

“Urbanise CMMS platform for FM service delivery”

Overallfluid, they are more than happy to provide live demos to our client and potential clients and participate in presentations and workshops which my perspective is essential for future growth. furthermore when they have presented on our behalf they have always represented themselves and my organisation very well.
ProsEase of use, in today's age of Uber-type service interactions traditional CMMS software are clunky, required a huge upfront investment in development and onboarding then sludge with exorbitant ongoing fees. Urbanise itself and the team that supports it are constantly adapting to client demands, software and tech are moving at such a pace that it is essential to have a tech partner who embraces and champions change, Urbanise is definitely the market leader in my opinion when it comes to this.
ConsMy role is demonstrating the system capabilities and functionality to my clients as an FM provider, as far as I a concerned I havent encounter any show stoppers. The only notable things I could draw attention to are: 1. it is only available in English and Arabic, we have some global clients who require multilingual, I understand that urbanise have plans to address this in the not to distant future.
Reviewer Source 
Source: Capterra
September 17, 2019
Richard O.
National Manager & Sector Head Eneegy & Resources
Facilities Services, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 17, 2019

“Review of Urbanise”

OverallUrbanise is my go to third party platform of choice for providing integrated facilities management solutions for our major clients. The Urbanise team are all ways available and provide great support during contract transition and ongoing during operations.
ProsUser friendly, great front end visualisation
ConsNothing to report . The system from my perspective did not have any negatives.
Reviewer Source 
Source: Capterra
September 17, 2019
Roy s.
Director of Operations/FM
Facilities Services, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 17, 2019

“Modus - Feedback”

ProsRegular Platform Updates. Customise to meet Business needs
ConsNot having a Time sheet implemented for our Trades
Reviewer Source 
Source: Capterra
September 17, 2019
Steve M.
Head of Procurement & Property
Utilities, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 18, 2019

“Urbanise Facilities - Helping CitiPower Powercor delivering better workplace services ”

OverallThe ongoing support from the Urbanise team for our internal staff and contractors has been first class... Their ability to listen to our feedback and act on it to give our organisation better outcomes is refreshing!
ProsThe Urbanise product and support has assisted in optimising our network and depot facilities management delivery model. Real-time reporting and associated dashboards have been extremely helpful!
ConsContinued improvements are required to simplify the system for the contractors to closeout work orders... Better self-help options !
Reviewer Source 
Source: Capterra
September 18, 2019
MELISSA M.
Customer Relationship Executive
Facilities Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 17, 2019

“Benefiting The Built Environment”

OverallWe now have the ability to raise, monitor, control and close-out the various work orders within all divisions of our business, including invoicing and payments.
ProsIntegration! Urbanise has allowed us to eliminate archaic systems and transfer robust data into one cloud-based platform which can be easily accessed via the Force phone App or desktop.
ConsThe initial input of data, in our case, Hierarchies and Areas within assets was trial and error. We got there in the end!
Reviewer Source 
Source: Capterra
September 17, 2019