# Envia.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Envia.com the right Shipping solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/192179/Envia/reviews --- Envia.com 2.9 (25) [View alternatives](https://www.capterra.com/p/192179/Envia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Envia.com Ease of use 3.6 Customer Service 3.0 ## Pros and Cons in Reviews SS Somi S Operations ManagerConsumer Goods, 2 - 10 employeesUsed the software for: 6-12 months. “Envia has drastically reduced our shipping costs.“ October 8, 2022 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Namrata A. Managing Director Consumer Goods Used the software for: Less than 6 months ### "Most cost effective shipping partner" September 15, 2022 5.0 It has been great. I will strongly recommend everyone to try it. Pros The shipping prices are the lowest compared to other companies. In case of order cancellation, the amount is credited back immediately to the waller=t. Cons First-time COD remittance takes a little bit of time. Switched from [Shiprocket](https://www.capterra.com/p/159386/Shiprocket/) The Shipping charges became very high Review Source AG Ankush G. aaradhya Alternative Medicine Used the software for: 6-12 months ### "Best company " September 4, 2025 5.0 Overall, the shipping service has been quite good, ensuring timely deliveries along with proper care and handling of packages, which adds to customer satisfaction Pros The shipping service is very reliable, and deliveries are handled smoothly without any major issues , i am satisfied with the shipping service . Cons Tech issues are often not resolved on time, and sometimes the resolution process takes longer than expected . Review Source Eduardo S. Director Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Poor and slow attention and NO PHONE NUMBER to call" February 16, 2026 1.0 Way too slow response. Only whatsapp and every time you connect with an issue AI system doesnt really recognise you so data has to be repeated constantly. Some issues are solved quicky by PHONE but they dont have a phone number availabe you can call to. If the shipping company doesnt collect on time (or doesn't even show up 10 days after for a PREMIUM deivery) they wash their hands and take no responsability whatsoever, as they are the simple "inetrmediate" persons. The only thing they a e good in is offering their apologies and feeling sorry, but that doesnt solve the problem. Pros They have a complete web interface and reasonalbly good pricing fornational and international shipments Cons NO PHONE NUMBER to call when problems arise. EXTREMELY slow problem resolution As you pay prom a rechargable purse, when an overweight or oversize issue is charged on your account you have to send proof, and sometimes takes AGES to resolve. Review Source AM Armaan M. Chief designer Furniture Used the software for: 1-2 years ### "Immediate response " August 9, 2024 5.0 Pros Got a call from \[sensitive content hidden\], in less than 30min, after delay on my consignment she resolve my issue right away thanks to jer Cons Good service, Envia is very useful for people running e commerce bussiness from Envia team \[sensitive content hidden\] my issue quickly Review Source VR Verified Reviewer Empresario Packaging and Containers Used the software for: 2+ years ### "Shipping is easy now" August 31, 2018 5.0 Fast customer response rate and easy to use system. Recommended for any business with shipping needs, especially in Mexico and LATAM. Pros Shipping carriers and best prices in the same platform. I now have the opportunity to send my products fast and at a great price. Cons To apply for a credit is a little bit of a process. Review Source Sahil M. Malik Art Company Computer Hardware Used the software for: 6-12 months ### "Not a good experience overall." August 2, 2025 2.0 very bad website bugs and service & overall poor finance system. They have wrongly transferred around 1,00,000 to a completely different account but they never accept their mistake (that’s frustrate me the most) Pros Only their COD mechanism is good but poorely managed by finance. They have wrongly sent around 1,00,000 to the different account twice. Cons From their service to everything. I don’t like giving negative review to companies unless it’s way worse. I have been constantly raising the issue about their software like cancellation & print issue but haven’t resolved it yet. Now their Ecommerce panel is also not working properly. Their service is neither good. They hardly resolve the issues even after providing all the proofs. Review Source AM Aswathy M. E commerce Textiles Used the software for: 6-12 months ### "Good service" July 12, 2024 3.0 Pros On time notifications. Good customer support. Cons More features to be added like whats app notifications. If any Issues coming in transit or delivery time notifications should send to the seller n receiver too. Review Source PV Pragya V. Founder Apparel & Fashion Used the software for: 1-2 years ### "Best option for shipping " July 9, 2024 3.0 Its good overall. only part is they have to improver the delivery experience of customer Pros Quick and easy to use. platform is good. Cons Prices still can be better and delivery could be bit faster Review Source Ankit G. Owner Retail Used the software for: I used a free trial ### "No customer support at all" May 3, 2023 1.0 Terrible experience so far. As i mentioned there is no one to listen to or talk to you even in case of lost shipments Pros Cheap prices and options with some good courier partners Cons They don't have a poor customer support. The customer support department is completely absent. you cant raise issues. If you can you will get automated machine replies. NO one replies on the email. Review Source VR Verified Reviewer Senior Web Developer Telecommunications Used the software for: Less than 6 months ### "Usefull app" September 18, 2018 5.0 I really going to use this app for my company's next shipments Pros The easy way to make shipping label with just few and simple steps Cons Nothing, everything i'ts ok with this app Review Source DG Dana G. Responsable de ventas Aviation & Aerospace Used the software for: 1-2 years ### "Lamentablemente, la experiencia demuestra que no se trata de un servicio confiable." October 22, 2025 1.0 Lamento decir que, aunque en un principio pensé que se trataba de una gran oportunidad, todo resultó ser una decepción. A un mes y medio después del envío, me han aplicado recargos por un supuesto sobrepeso, a pesar de que los paquetes fueron debidamente pesados y medidos. De hecho, suelo declarar un poco más de peso del real precisamente para evitar problemas por posibles diferencias en la calibración de las básculas. Además, el tema de la facturación tampoco es correcto: manejan procedimientos poco claros y difíciles de entender. Sin ir más lejos, una factura correspondiente a este mes fue emitida con una fecha de hace varios años, lo cual genera aún más confusión e incertidumbre. He creado un ticket que cerraron sin solucionarme el problema y no hay nadie con quien puedo hablar. Tengo un telefono de alguien que en algun momento me llamó para decirme que es la persona encargada de nuestras gestiones comerciales y al llamar no contesta y tampoco me responde al WhatsApp. Pros En un principio, el servicio parecía ser una opción muy conveniente y económica. Sin embargo, me llevé una gran sorpresa al encontrar un saldo considerablemente negativo, debido a recargos por sobrepeso que fueron aplicados un mes y medio después de haber retirado los paquetes. Cons No hay ninguna persona que se haga responsable en caso de presentarse algún problema. Ante cualquier incidencia, la comunicación se realiza únicamente por WhatsApp y solo cuando ellos lo deciden, pudiendo transcurrir semanas antes de recibir una respuesta. Review Source MC MIGUEL C. Administrador Internet Used the software for: 2+ years ### "Se les pierden los paquetes, Y no se hacen responsables. CUIDADO. !" January 15, 2025 1.0 Servicio Lamentable o Inexistente, tenemos mas de un mes y medio con pedidos extraviados y solo nos dicen que es problema de la paquetería. Su chat en línea o whats app no resuelve absolutamente nada. Nos piden enviar correos explicando el caso a un supuesto supervisor y nadie se digno en cotestarlos Si no pueden garantizar la entrega del paquete no deberían ofrecer dicha paquetería / Servicio. El gran perdedor es uno como empresa al confiar en su servicio y capacidad de trabajar, ya que perdemos al cliente, el cual no tiene ni idea donde esta su paquete y tendremos que re embolsar los montos $ extraviados. Después de años trabajando con esta plataforma, tendremos que cancelar las múltiples cuentas que tenemos asociadas con ellos. Pros Precios competitivos, buena integración con webs. Cons Servicio, Falta de Empatia, Falta de capacidad de resolución de situaciones Review Source MD Miriam D. CEO Arts and Crafts Used the software for: Less than 6 months ### "NO RECOMIENDO ENVIA" November 19, 2024 1.0 Al principio todo perfecto, pero luego, sin consultarme nada, me elevan la tarifa del envío, incumpliendo lo que me dijeron cuando me cambie a envía Pros Las tarifas que me prometieron al principio pero que me han cambiado con el tiempo sin consulta previa ni comunicación previa Cons No cumplen con su palabra, me pusieron una tarifa inicial para que cambiara todos mis envíos con ellos, y una vez dentro, me han subido el precio. No confío en su palabra, me siento engañada Switched from [Packlink PRO](https://www.capterra.com/p/237062/Packlink-PRO/) Porque me ofrecieron mejor tarifa, pero luego acabaron elevándomela. Incumpliendo su palabra Review Source VR VIJAY R. OWNER Machinery Used the software for: 1-2 years ### "Good Service and All ......" July 16, 2024 4.0 Pros We like in envia that it is easy to use and easy to understand.... Review Source jC juan C. Jefe International Affairs Used the software for: Less than 6 months ### "Es una estafa" June 21, 2024 1.0 Use el pobox, compré algo en EUA para que les llegara a ellos y me lo reenviarán a mi país, primero fue mandar correos para que disque encuentran el producto en sus bodegas luego de eso me decían que la factura no coincidía con el precio el cual si coincidía, solo dan pretextos de por que no se puede enviar, me intente poner en contacto con ellos mil veces y no resolvieron nada. Luego le tienes que meter dinero a su pagina para pagar el envío, como nunca se pudo hacer el envío por sus pretextos tontos intente que devolvieran el dinero que le metí a su página, obviamente no me contestaron ningún correo. Al final me robaron el dinero que le metí a su página y los paquetes que les llegaron Pros Son unos estafadores, su modos operandi es una atención al cliente tan mala para que los des por perdido, pero no creas que por no usar la atención al cliente te va a llegar tu pedido ya que van a poner un pretexto de por que no se puede enviar y te van a traer a largas hasta que te roban totalmente el pedido Cons Me tomo la molestia de hacer la reseña por el empute que existan empresa que te puedan estafar tan descaradamente. 100% estafa no lo usen Review Source SS Somi S. Operations Manager Consumer Goods Used the software for: 6-12 months ### "Best shipping platform" October 8, 2022 5.0 So far the experience has been great. We have been using the software for 6 months approx. All small businesses must try. Pros Envia has drastically reduced our shipping costs. The setup gets done in 2-3 days. The shipping label is simple and conscise. Cons We haven\`t come across any issues with the platform. Switched from [Shiprocket](https://www.capterra.com/p/159386/Shiprocket/) Shiprocket become expensive Review Source JL Jose L. Director Apparel & Fashion Used the software for: 1-2 years ### "Highly Recomended " December 19, 2022 4.0 Good, it delivers what’s important and basic for this kind of software, but has some areas that could be improved Pros The interface, how simple and efficient we can process our orders Cons Tracking features could be better, they need to deliver more information about each shipment Review Source AJ Arun J. Director Consumer Goods Used the software for: 6-12 months ### "Poorest Logistic Services One can ever avail." February 17, 2023 1.0 Poorest. Pros Never Signup with Envia else you will have one work that is to follow up with envia support team. Wrost logistic/ shipping company i ever made. poorest management i ever saw. if you have any doubt, mail me at \[sensitive content hidden\] i will provide how they deal. Cons support is pathetic. Poorest possible in the Industry. Review Source sM santiago M. Dueño Retail Used the software for: Less than 6 months ### "La peor empresa del sector." April 11, 2024 1.0 Todas las agencias de Transporte dan problemas a la larga, pero ENVIA.COM no es seria, no se hacen cargo ni de sus promesas, me han estafado casi MIL EUROS entre el valor del envío, el pago del envío (108€) y luego me reclaman el coste de devolución de lo que han roto. Pros No tienen vergüenza, no son serios, Su Responsable, \[contenido sensible oculto\], No da la cara, no contesta las llamadas, no tiene palabra, no tiene vergüenza. Cons No volveré a contratarlos, me piden datos para la reclamación por correo y el mismo responsable me dice que ha pasado el plazo de reclamación por chat interno. Review Source RB Raymundo B. Director Warehousing Used the software for: 6-12 months ### "Great order fulfillment software" September 7, 2018 5.0 I am saving a lot on salaries, this software permitted me to invest the time of my employees on other important stuff. The integrations they have made my life way easier, now I can just click on a button and have all my shipping labels in seconds. Pros The simplicity of the software, it was very intuitive and easy to set up. Each step was guided and the advanced tools permitted my business to save a lot on man hours. Cons Not much, loved everything. I cannot say I disliked anything from it. Review Source RC Ricardo C. Director Retail Used the software for: 1-2 years ### "The best logistics partner." September 18, 2018 5.0 Pros Envia.com is easy to use, excellent prices and 24/7 support. Cons We've worked with Envia.com since the beginning and they continuously improve their platform. Review Source MH Marcelo H. N/A Food & Beverages Used the software for: 6-12 months ### "Excellent service!" September 18, 2018 5.0 Excellent experience. WAY better than going directly to DHL, Fedex, Etc. Pros Easy to use. Excellent communication with the support team. Prices. Excellent prices. Intuitive. Remembers addresses. Gives you feedback. Cons Log in process. Should be an option to remember​ computer. Review Source kO kajal O. Proprietor Food Production Used the software for: Less than 6 months ### "Poor shipment services " July 29, 2023 1.0 Pathetic services none to connect Pros Nothing poor services. None is there to respond or. Call and respond to your mail Cons Very poor service. Zero goal to provide services to the client Review Source AA Ancuta A. Founder Cosmetics Used the software for: Less than 6 months ### "Pesimo servicio" March 8, 2022 1.0 Malisima. No le encuentro nada bueno y si me tome el tiempo de dar esta resena, es por que otros no pasen por lo mismo. Pros Nada, no es intuitiva y no tiene un minimo de funcionalidades que marchen sin dar error o crearte problemas. Cons Plataforma que no funciona. No se agendan las recolecciones con las paqueterias. No hay opcion de agendar manual, tienes que pasar por el vendedor, que mas te estorba que ayudarte. Servicio al cliente cero. Al abrir un reclamo no existe ninguna confirmacion de recibido por correo, ni actualizaciones o cualquier comunicacion por correo. Te hacen perder dinero y tiempo. Review Source AC Ana C. CEO Cosmetics Used the software for: Less than 6 months ### "The longest delay" July 20, 2021 1.0 Horrible Pros I just liked it when they sold me the idea but it was just about good marketing, nothing to do with reality Cons I paid for a 2 day shipping (which means they made me pay more), and it is 5 days delayed. Also, instructions are not well given, they NEVER stated that if I did not hand the product invoice at the pickup, the shipping company wouldn't take it, so I lost an extra day. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.