--- title: "GroupDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GroupDesk Software - reviews, pricing plans, popular comparisons to other Travel Agency products and more." source_url: "https://www.capterra.com/p/192188/GroupDesk/" page_type: "product" language: "en" --- # GroupDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) GroupDesk ## What is GroupDesk? Groupdesk is an ERP Software for Tour Operators. Digitize and automate your booking with a front-end suite that helps travelers service themselves, reducing admin costs. Responsive, mobile-friendly applications give custom booking pages for each group, shows post-booking upgrades, and more. Groupdesk Back-End provides real-time data with a sales dashboard, dynamic tour pricing, and supports multiple brands in a single account. Integrate with Stripe, Mailchimp, Salesforce, Voucherify & Mandrill. ## What is GroupDesk used for? [Tour Operator](https://www.capterra.com/tour-operator-software/)[Travel Agency](https://www.capterra.com/travel-agency-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GroupDesk?[Manage this product listing](https://www.g2.com/products/groupdesk/claim_requests/new?auto=true) ## GroupDesk Overview Updated September 2026 AI summary GroupDesk offers cloud-based tools for businesses of any size seeking to manage tours and group bookings. Covering booking management, CRM, itinerary creation, payment processing, and integration with GDS/OTA platforms, it also features customizable branding, document management, and a central reservation system. Additional capabilities include promotions, inventory, and website management for enhanced operational oversight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GroupDesk 0.0 VS. [4.7 (471)](https://www.capterra.com/p/178518/Bokun/reviews/) Starting Price $7 per user, per month Starting Price $49 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (528) Value For Money 0.0 (0) Value For Money 4.7 (502) Customer Service 0.0 (0) Customer Service 4.7 (522) ## GroupDesk alternatives [4.5 (237)](https://www.capterra.com/p/122690/Rezdy/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,132)](https://www.capterra.com/p/135106/FareHarbor/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [WeTravel](https://www.capterra.com/p/163474/WeTravel/) [4.8 (528)](https://www.capterra.com/p/163474/WeTravel/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163474/WeTravel/) Highest Rated [Intelitour](https://www.capterra.com/p/10023652/Intelitour/) [5.0 (41)](https://www.capterra.com/p/10023652/Intelitour/#reviews) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10023652/Intelitour/) ## FAQs about GroupDesk Overview ### What company size and specific industries is GroupDesk built for? GroupDesk is designed for tour operators, making it a fit for businesses in the travel and tourism sector that manage group bookings and related operations. The vendor description does not specify a particular company size, so the product appears aimed at tour-focused organizations of any size. Features and Usability ### What are the key features of GroupDesk? GroupDesk offers document management plus booking and reservations tools, including online booking, booking management, activities booking, and a central reservation system. It also includes CRM, inventory management, itinerary creation, payment processing, credit card processing, GDS/OTA integration, customizable reports, reporting & statistics, and customizable branding. Getting Started and Support ### What training and onboarding options does GroupDesk offer? GroupDesk provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct guided setup, live online sessions and webinars allow instructor-led learning remotely, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does GroupDesk offer? GroupDesk offers email/help desk support, FAQ/forum resources, a knowledge base, phone support, and chat. No reviewer feedback is available for support topics, so user experience with response times or helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 973 Travel Agency reviews Capterra data shows that buyers of tour operator software rank the following features as their top priorities: - **Booking Management** (**56%** of reviewers rated this feature as critical) - **Reservations Management** (**53%**) - **Payment Processing** (**53%**) GroupDesk supports all three of the features reviewers value most: **Booking Management**, **Reservations Management**, and **Payment Processing**. Together, these capabilities help businesses handle trip bookings, keep reservation details organized, and process customer payments efficiently, allowing teams to manage operations with greater accuracy and deliver a smoother booking experience. Activities Booking Allows businesses to offer customers reservations for a variety of activities. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Booking Management Create, update, and manage bookings, itineraries, and reservations Central Reservation System Update and maintain information on inventory and rates to manage guest reservations in real time CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Branding Add customized logos and colors to align with company branding GroupDesk 22 features ### All Features - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Inventory Management: Track and manage inventory levels to maintain proper supply - Itinerary Creation: Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Website Management: Built-in website builder or integration with third-party site --- ## Pricing Free Trial Basic $7.00 ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.