# Rhinogram Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rhinogram the right Patient Engagement solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/192199/Rhinogram/reviews --- Rhinogram 4.9 (63) [View alternatives](https://www.capterra.com/p/192199/Rhinogram/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rhinogram Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JC Janaya C Operations ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Rhinogram allows our office to effectively and efficiently correspond with our patients and their families while being HIPAA compliant and allowing us to have a record of all correspondence.“ June 8, 2021 JB Janelle B Treatment CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Most patients don't have time nor care to do all this when we send a video, so we end up emailing it.“ August 17, 2022 LT Lisa T Patient Care CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We are able to send intake forms via text and have them filled out before new patients arrive, which has been very helpful in obtaining insurance information and making appointments faster.“ June 8, 2021 ls linda s TCHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “figuring out how to connect a phone number to a paytient after texting from an unknown number took a while. And at time I have trouble connecting patients to the responsible party.“ June 11, 2021 GR Gina R Insurance CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “It has also benefited us to have it when our reception area was shut down and to ask covid questions even before the patient showed up for thier appointment.“ June 16, 2021 CG Caitlyn G Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “There is no way for us to send a mass text to a certain category of appointments due to not being integrated.“ June 3, 2021 KM Kahea M Treatment CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “We have more text than calls cause its so much easier for people, and they respond faster to a text than they do email or calling back.“ June 16, 2021 JC Janaya C Operations ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Occasionally, the set up of how a number is assigned to a patient and knowing who in the family you are actually corresponding with can be confusing.“ June 8, 2021 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rus C. Education Center Manager Hospital & Health Care Used the software for: 6-12 months ### "Rhinogram is THE solution" June 17, 2021 5.0 Pros Easy to use, setup, and deploy. Support is top notch and the overall experience has been positive. Cons There are no cons. Our staff loves this application and the support has been impeccable from day one. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Cost and integration Review Source ML Megan L. Dentist Medical Practice Used the software for: 2+ years ### "Great! Notifications could be better" March 21, 2025 5.0 overall very easy to use and patients love the ability to communicate. would like notifications to be better Pros Easy to use and easy to teach employees on Cons Does not alert phone with notification when message recieved Review Source SK Stephanie K. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Could be great once we can implement" June 9, 2021 3.0 We hope to find the software useful once we can start using it daily Pros We like the possibilities of what the software can do for us in the future. Cons We were under the impression that Rhinogram was already one of our EHRs (NextGen) partners. We are months into the implementation and still not been able to use Rhinogram. NextGen and Rhinogram have had to start working from scratch to establish the interface and mappings to begin using the product. We thought implementation would be easy...it has not been. Switched from [CareMessage](https://www.capterra.com/p/194357/CareMessage/) Additional functionality that Rhinogram said was available. Review Source Response from Rhinogram June 29, 2021 We apologize for the difficulty and length of the implementation process. If there is a way we can make the process smoother for you please reach out to us at success@rhinogram.com or by phone at (423) 800-7644 Option 1 KM Kahea M. Treatment Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Hopping on the Rhinogram train" June 16, 2021 5.0 I am very happy with thig product and brag about it all the time on my Facebook groups when they are in the market for this type of service. You can't go wrong with it. Rhinogram has made our work-life so much easier. We actually thought it wasn't going to be such a useful thing but once we started, all of our patients were loving it, there is no way we can go back now. Pros Rhinogram has helped us help more people in a more convenient way for them. Texting is the thing now days and to be able to text your orthodontist about treatment, appointments or even inquire about future treatment has been a game changer. We have more text than calls cause its so much easier for people, and they respond faster to a text than they do email or calling back. Cons At first it was that they weren't compatible with our practice management software, but Rhinogram worked with our practice management software and was able to merge, our office is Beta in this and tho there are bumps in the road, we are so happy that Rhinogram took this step to make things easier for us. Reason for choosing Rhinogram Great reviews, great service. Review Source JW John W. Orthodontist Hospital & Health Care Used the software for: 6-12 months ### "Rhinogram review" June 12, 2021 4.0 Better communication with patients and parents Pros Text messaging fast and reliable, front desk staff and clinical staff both use this every hour to communicate w parents Cons The virtual appointment should be more reliable as far as being able to consistently connect. It could be My errors and patient errors that are preventing connection. Once connected video and voice quality are great and connection does not drop which was a problem with Doxyme product that I was using before. But Doxyme product was very easy to connect to patient. Connected almost 100 percent of time. Rhinogram I am connecting only about 75percent of time, which has been disappointing bc I would have to follow up w phone call to finish my “virtual appointment” Reason for choosing Rhinogram Because we were already using for texting Switched from [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Price savings for video consults Review Source Response from Rhinogram June 29, 2021 If there is any way we can help make your Virtual appointments easier to use please let us know. You can contact us at success@rhinogram.com We would be happy to do a refresher training if this would be helpful. MK Mallory K. practice manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A must for Tops Ortho users" June 9, 2021 5.0 It was hard to get the team on board at first and we, of course, had some trial and error. Now that we've been using it for a couple of months everyone is absolutely in love and it makes communication so much easier and streamlined, especially having multiple locations. Pros I love that it integrates with our software. It pulls the patient information and then stays put in their chart forever. It's a great tool to go back and comb through if an issue comes up. Patient's also love texting and this is the first opportunity we've had for them to be able to text our main number, super helpful. Cons When we first signed up we had to buy two lines as we have two offices and wanted both number to be textable. The price was astronomical for the second line, but they've since fixed that issue and it's much more realistic now. Also, I would love computer banners for notifications as I don't like having my sound on and I'm not always paying attention and then I don't realize I've missed a message. Also, I'd like to be logged in on my phone as well as my computer so that I get notifications on my watch. Review Source Response from Rhinogram July 7, 2021 We appreciate your review and your suggestions to make Rhinogram even better. If you have any more ideas please feel free to share them with us at Success@rhinogram.com. ME Marisa E. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Rhinogram Patient Communication " June 8, 2021 5.0 Love the company. The entire team is easy to work with, and they take what their customers say and are constantly working to improve the functions. Pros We love being able to text our patients. It comes in very handy as an alternative to phone calls. Also, the fact that we can now do e-visits, and send forms directly from Rhinogram has streamlined our workflow. Fewer companies for different things! Cons I am hoping with the forms, we can also upload a form, or have one where we can fill in the information, and send it to the patient to sign and send back (Contracts). Also, some patients don't want to fill out the form on their phones, so it would be nice to have the option to have a general link for some forms that we could email if needed. Review Source Response from Rhinogram July 7, 2021 We appreciate your review I have emailed you some articles from our Rhinogram Help center that will assist you in making sign able forms and using our RhinoSecure feature. JB Janelle B. Treatment Coordinator Hospital & Health Care Used the software for: 2+ years ### "Review from Aszkler Ortho, Rhinograms #1 fan" August 17, 2022 5.0 10/10 Pros That we can keep the same office number! That you can assign team members a text and you can follow patients texts. I also love that you can see who sent the text! Cons That a patient has to " create a username and password" to view a video from us. Most patients don't have time nor care to do all this when we send a video, so we end up emailing it. I also want larger picture size to be sent through text. Review Source BP Brian P. Operations Medical Practice Used the software for: 2+ years ### "Rhinogram is essential " June 3, 2021 5.0 We love Rhinogram! We left for a very brief period and came back after we fully realized how much we actually used the service. Rhinogram is constantly improving and adding new features too. Pros The ease of use and HIPPA compliance of the software is amazing. Cons I could complain about cost but when the cost is weighed against the benefit, it's a no brainer. Rhinogram opens your business up to this generation. When used properly it saves time and increases productivity. Review Source MS Melinda S. Practice Director Hospital & Health Care Used the software for: 2+ years ### "Templates Save Time!" June 8, 2021 4.0 Overall it has been very helpful for our practice. Pros We enjoy that Rhinogram allows us to communicate with multiple patients at once and cover a variety of to-dos. We love that we have template for all of our most commonly used messages! They save a lot of time! Cons We would like the messages that are unassigned from a team member to not show-up as unread for the rest of the team. It makes it look like there are hundreds of unread messages for some people sometimes and the only way to take care of them is to go by each page and that takes so long. It's very frustrating. We would also like it to integrate with Ortho2. Review Source CC Charles C. MD Medical Practice Used the software for: 6-12 months ### "Amazing Rhinogram technology and service!!!" June 11, 2021 5.0 10++++++++++++++++++ Pros Amazing way to communicate with patients!!! And very efficient complying with HIPAA! Cons nothing it was great. I would not change anything Reason for choosing Rhinogram Amazing way to communicate with patients!!! And very efficient complying with HIPAA! Review Source TL Theresa L. Front Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great Communication Tool" June 8, 2021 5.0 Rhinogram has made it so much easier to connect with our patients, no more phone tag, or not being able to leave a voicemail because the mailbox is full. Pros When our orthodontic office was shut down at the beginning of the pandemic, we started using Rhinogram, which made it very easy to communicate needed information to our patients. The ability to create templates so you don't need to type the same thing over and over again is such a time-saver. When we opened again and were having parents wait in the car for their children, it was great for scheduling next appointments and giving updates on progress. Cons Some features don't work well with the integration of our PMS, but that's mostly because of our PMS, not necessarily Rhinogram. Review Source MD Missy D. Appointment/Marketing cooridinator Mental Health Care Used the software for: 2+ years ### "Complete communication for our entire staff and patients " June 3, 2021 5.0 100% love this program . It is user friendly and easy for our pt's to communicate with us Pros As a team we can communicate with our team and our patients accordingly to their needs. Cons we love everything . Our entire staff uses the program and we have nothing bad to say about the program. we have no cons at all. every office needs this system in my opinion. Reason for choosing Rhinogram This program was highly recommended by a coworker/ friend and we love it Review Source KP Kristy P. Treatment Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Convenient Communication " June 8, 2021 5.0 Pros Direct text message and receiving a quick response Cons If a patient has 2 appointment's back to back it would help if Rhinogram only sent a reminder for the first appointment (the earliest appointment) Review Source Response from Rhinogram July 6, 2021 Thank you for your review. We appreciate all feedback to make Rhinogram better for our users. An Enhancement request has been sent to our product team for the option to only send one reminder to a patient when they have two appointments on the same day. JH Jen H. Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Very Essential" June 8, 2021 5.0 Great tool, especially using it during the pandemic. Pros We love Rhinogram...very easy to use and love how you can make templates and insert them right in. Cons Can not have it open on more than one device without being logged out. Review Source Response from Rhinogram July 7, 2021 We appreciate you taking the time to write a review. An Enhancement ticket has been made to our product team to allow our users to access Rhinogram on more than one device at the same time. If you have anymore Suggestions please contact us at Success@rhinogram.com. SM Sherri M. HR/Financial Coordinator Medical Practice Used the software for: 1-2 years ### "Sturbridge Orthodontics" June 3, 2021 5.0 Excellent Pros Ease of use and convenience. Patients love being able to text us directly to our office number. Cons Doesn't always update daily which causes issues w/ bulk appt reminders and phone numbers. Review Source Response from Rhinogram July 1, 2021 Please reach out to support for assistance if you experience any update issues. We are here to help. You can contact us at success@rhinogram.com or call or text (423) 800-7644. SO Stefanie O. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Our Patients Love It!" June 9, 2021 5.0 Pros This software makes communication with patients even easier in a high tech world, where people are often busy and cannot pick up the phone to place a call. It gives them the option to text us when it is convenient for them. We were also very thankful for this feature during covid. It gave us the option to have parents wait in the car, and we could text them when their child was ready to schedule their next appointment or chat with the doctor (thus, keeping our waiting room to a minimum capacity). Cons We would love to be able to utilize RhinoPay, without being charged another monthly fee to do so. Review Source LK Liz K. Front Desk Hospital & Health Care Used the software for: 2+ years ### "Love Rhinogram" June 10, 2021 5.0 Love Rhinogram, it is a great app to have Pros We love being able to contact people by text, alot of people can not answer a phone call at work, but they can answer a text quickly. Cons I wish it would not cut off at certain time after signing in, I know if is for security reasons, but I use it so much that would be helpful Review Source JL Josephine L. Program Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Rhinogram Review" June 11, 2021 5.0 Pros Easy to search messages, easy to confirm that patients have received our info Cons I wish it was better integrated with our EHR Review Source tC tara C. Director Hospital & Health Care Used the software for: 1-2 years ### "Review " June 3, 2021 5.0 It has served the purpose Pros software was very easy to learn and user friendly The staff was able to learn quickly Cons the time it took to download our data into the system Reason for choosing Rhinogram More options Review Source ML Maggie L. Orthodontist Medical Practice Used the software for: Less than 6 months ### "Love it!" June 8, 2021 5.0 Good Pros Just like texting on a phone. Love that. Cons Hmm. I wish there was a better way to have a customized away response. Like one for the weekends. Review Source Response from Rhinogram June 9, 2021 Hi Maggie, there is definitely a way to set up a customized response for after hours/weekends. Feel free to reach out to success@rhingoram.com at your earliest convenience, so we can walk you through what that process looks like. Happy to help! :) LT Lisa T. Patient Care Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "We love Rhinogram" June 8, 2021 5.0 We are able to easily communicate with patients/parents via text if unable to reach by phone. We are able to send intake forms via text and have them filled out before new patients arrive, which has been very helpful in obtaining insurance information and making appointments faster. We also have the ability to send text in other languages to communicate with parents that do not speak English, that has been a great feature for us. Pros We started using Rhinogram in May 2020, during the pandemic so that we could more easily communicate with patients/parents from within the office and allow them to stay in their car to check in, ask questions, reschedule appointments or whatever need arose. It has been a game changer to text intake forms and making communication easier. Cons There has not been really any cons. We have a few patients that do not text and would love to have ability to have an email reminder but that would be the only downside for us. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Rhinogram Lighthouse did not have the overall features we could get with Rhinogram. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) We were unable to send mass texts and did not have the ability to send text in other languages. Review Source Response from Rhinogram July 7, 2021 Thank you for the recommendation I will make an Enhancement ticket and pass this idea on to our Product team. We value our customers suggestions for ways to make Rhinogram more efficient. CG Caitlyn G. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Great addition to any practice looking to get away from the phones while staying in contact!" June 3, 2021 5.0 Over all we have had a great experience. The things that we like least are just options that we had with our previous provider but Rhinogram offers so much more and these are things we can see past and work through in our practice. Pros We are able to easily speak to patients about different concerns or issues as they arise. We are able to stay in contact without pulling the patient/parent away from their duties as an employee or parent. The patients love the convenience of texting our office and the employees love that they spend more time hands free and not stuck to the phone all day. Cons There is no way for us to send a mass text to a certain category of appointments due to not being integrated. We would love to be able to see a future integration that would allow for us to send a mass text by appointment type or even by appointment date in the event that we have to close the office due to weather or special circumstances. This would make it easier to reach all patients quickly and effectively rather than having to select each patient individually for a blast message which only allows 50 recipients when we see 60-70 patients daily. Reason for choosing Rhinogram We did not have any other candidates for this service. We had been looking at making a switch but were unsure what was available until going to the Dolphin Management conference in March 2020 and talking with the representatives that just provided us with a lot of information about this product that we could not pass up. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Solution reach was sending messages to patients that were not on our schedule telling them they had an appointment, not sending messages to patients that did have an appointment, and causing just a lot of confusion within the office and our front desk staff. Review Source EP Eddie P. Financial Coordinaotr Health, Wellness and Fitness Used the software for: 6-12 months ### "100% Recommend Rhinogram" June 8, 2021 5.0 Pros The ability to have preset text, the ability to assign messages to a certain person, as well as the ability to send pdf files. Cons Once the billing part of it is set up I think that would be really beneficial. What would also be great is for the ability to do face-to-face call through the site, just a thought. Review Source Response from Rhinogram July 6, 2021 We appreciate you review. We do offer our customers RhinoPay which will allow you to send your patients a text and they can pay online. We also offer RhinoVideo which allows you to have virtual visits with your patients. AH Ashley H. Treatment Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Worth it!" June 3, 2021 5.0 It's honestly been such an easy process and again the customer service has been exceptional. Pros Rhinogram is easy to integrate, has great customer service, and has made life so much easier at my office. Being able to text patients, send them forms, and have it all HIPAA compliant has been especially important during this COVID mess. Cons It would be nice to see a better system for siblings. Rhino integrates with Ortho2, our PMS, and currently if someone texts in it will show up as 1 person but it may be sibling (since they share a phone number). Easy to get around, but would be nice if that were fixed in the future. Alternatives considered [Jive](https://www.capterra.com/p/189555/Jive/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Rhinogram It had all the capabilities we needed and the customer service was great. Review Source Response from Rhinogram July 2, 2021 Thank you for the recommendation I will make an Enhancement ticket and pass this idea on to our Product team. We value our customers suggestions for ways to make Rhinogram more efficient. 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