--- title: "Rhinogram Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rhinogram Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more." source_url: "https://www.capterra.com/p/192199/Rhinogram/" page_type: "product" language: "en" --- # Rhinogram Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Rhinogram ## What is Rhinogram? Rhinogram’s virtual care platform allows providers to offer virtual visits through live video consults, text-based image and document exchange without the patient downloading an app or logging into a portal. Patients can simply text your practice phone line making it convenient to access live video sessions, manage appointments, send insurance and payment information, even if they don’t have access to high speed internet. ## What is Rhinogram used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Patient Management](https://www.capterra.com/patient-management-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/) Top alternative Featured Overall rating Based on 63 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rhinogram?[Manage this product listing](https://www.g2.com/products/rhinogram-rhinogram/claim_requests/new?auto=true) ## Rhinogram Overview Updated September 2026 AI summary Rhinogram provides small businesses with secure, HIPAA-compliant patient communication and engagement tools, including appointment scheduling, one-to-one messaging, and care plan management. Supporting telemedicine and patient management needs, it features mobile access, patient intake, self-service portals, and video conferencing, and is deployed via web, SaaS, Android, iOS, and iPad platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rhinogram 4.9 (63) VS. [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (63) Ease Of Use 4.6 (859) Value For Money 4.8 (51) Value For Money 4.7 (786) Customer Service 4.8 (57) Customer Service 4.8 (763) ## Rhinogram alternatives [4.7 (651)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (205)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (58)](https://www.capterra.com/p/187418/Juvonno/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/192199/Rhinogram/alternatives/) ## FAQs about Rhinogram Overview ### What problems does Rhinogram solve? Rhinogram solves slow, phone-dependent patient communication by enabling two-way texting from the practice’s main number, secure messaging, templates, forms, and chart-integrated message history. Front-desk teams, clinicians, multi-location practices, and parents benefit from faster responses, easier check-ins, appointment changes, photo sharing, and reduced call volume. Answer based on 38 reviews Overview ### Which roles and teams benefit most from Rhinogram? Rhinogram is most used by orthodontists, dentists, and treatment coordinators who streamline patient communication, case follow-up, and treatment acceptance. Office, practice, and operations managers rely on it to organize scheduling, front-desk messaging, and administrative workflows, while billing and financial coordinators use it to support payment communication and practice efficiency. Answer based on 63 reviews Overview ### What company size and specific industries is Rhinogram built for? Rhinogram is designed for healthcare providers of all sizes, including small practices, mid-market organizations, and larger care networks that need to engage and treat patients remotely by text. It is built for the healthcare sector rather than general business use, supporting clinics, practices, and other patient care organizations. Features and Usability ### What are the key features of Rhinogram? Rhinogram includes HIPAA-compliant patient communication tools such as two-way text messaging, one-to-one messaging, and secure messaging as its most-discussed core features. Differentiators include online forms for patient intake, photo and file sharing, video conferencing for virtual visits, and integrations that connect messages to patient charts and office workflows. Answer based on 38 reviews Integrations ### Which third-party tools and platforms does Rhinogram integrate with? Rhinogram integrates with CloudNine. Reviewer feedback specifically mentions CloudNine for connecting responsible parties, indicating support for that platform within Rhinogram’s workflow. Answer based on 15 reviews Getting Started and Support ### What training and onboarding options does Rhinogram offer? Rhinogram provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos give users written and visual reference materials for self-paced setup and feature review. Answer based on 7 reviews Getting Started and Support ### What customer support options does Rhinogram offer, and how do users rate the experience? Rhinogram offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as responsive, helpful, and easy to work with, especially during onboarding and setup. Reviews repeatedly mention positive service interactions and smooth implementation, with little direct criticism of support quality. Answer based on 10 reviews Features and Usability ### How well does Rhinogram handle patient communication? Rhinogram makes patient communication easier through texting, reminders, forms, and virtual outreach while keeping conversations documented and HIPAA compliant. Many medical and dental practices value faster responses, less phone time, and after-hours access, though some teams mention message glitches, family-thread confusion, reminder overlap, and uneven virtual visit reliability. Answer based on 27 reviews Features and Usability ### How good is Rhinogram for texting patients? Rhinogram makes patient texting simple and convenient for practices that want a faster alternative to phone calls. Front desk teams, orthodontic offices, and family-focused clinics like quick replies, main-number texting, forms, and multilingual messages, though shared family phone numbers, contact ownership, and reminder workflow can create confusion. Answer based on 19 reviews ## Features AI summary Based on 1,263 Patient Engagement reviews Capterra reviewers highlight these as the features that matter most when selecting Patient Engagement software: - **HIPAA Compliant** (**70%** of reviewers rated this feature as critical) - **Charting** (**69%**) - **Appointment Management** (**52%**) Rhinogram includes **HIPAA Compliant** and **Charting**, but does not offer **Appointment Management**. Its support for **HIPAA Compliant** helps practices protect patient information and stay aligned with privacy requirements, while **Charting** gives teams a clear way to document patient interactions and maintain accurate records. Together, these features help businesses manage sensitive data responsibly and provide teams with the information they need to support consistent patient communication and care. HIPAA Compliant 4.9 (52) 48.08% of 52 reviewers that rated this feature as important or highly important Rhinogram offers secure, HIPAA-compliant communication, giving you peace of mind when sharing sensitive patient data. Reviewers appreciate the assurance of privacy and compliance, noting it’s essential for healthcare practices to safely exchange information and photos with patients. One-to-One Messaging 4.9 (51) 45.10% of 51 reviewers that rated this feature as important or highly important With this capability, you can easily connect with patients and team members through personalized, direct messaging. Users think it streamlines communication, reduces phone tag, and makes it convenient for patients to ask questions or manage their care via text. Appointment Scheduling 4.6 (42) 38.10% of 42 reviewers that rated this feature as important or highly important It helps you schedule, reschedule, and remind patients about appointments through text, making the process smoother for both staff and patients. Some reviewers find it convenient and time-saving, though a few mention issues with multiple reminders and lack of software integration. For Medical Purposes 4.7 (38) 47.37% of 38 reviewers that rated this feature as important or highly important Intended for medical use such as diagnosis, treatment, and consultation Remote Treatment Planning 4.1 (19) 10.53% of 19 reviewers that rated this feature as important or highly important Remotely create and access treatment plans tailored to individual patients based on symptoms Medical Billing 4.1 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Rhinogram 26 features ### All Features - Appointment Scheduling: It helps you schedule, reschedule, and remind patients about appointments through text, making the process smoother for both staff and patients. Some reviewers find it convenient and time-saving, though a few mention issues with multiple reminders and lack of software integration. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - E-Prescribing: Transmit prescriptions to pharmacies electronically - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - HIPAA Compliant: Rhinogram offers secure, HIPAA-compliant communication, giving you peace of mind when sharing sensitive patient data. Reviewers appreciate the assurance of privacy and compliance, noting it’s essential for healthcare practices to safely exchange information and photos with patients. - Medical Billing: Manage billing and payments for a healthcare provider - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Multi-Provider Practice: For practices with multiple providers - One-to-One Messaging: With this capability, you can easily connect with patients and team members through personalized, direct messaging. Users think it streamlines communication, reduces phone tag, and makes it convenient for patients to ask questions or manage their care via text. - Online Forms: Create new forms and/or use ready-made online form templates - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Payment Processing: Accept, record, and reconcile financial transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed --- Get Advice We can help you find the software with the features you need. Features 4.6 (63) 4.6 Based on 63 reviews ## Pricing Value for money 4.8 (51) ### Starting price Free trial not available Value for money 4.8 (51) 4.8 Based on 51 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (57) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (57) 4.8 Based on 57 reviews ## User reviews Overall rating 4.9 Based on 63 reviews Filter by rating 5(57) 4(4) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent ML Megan L. Dentist Medical Practice ### "Great! Notifications could be better" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 21, 2025 overall very easy to use and patients love the ability to communicate. would like notifications to be better Pros Easy to use and easy to teach employees on Cons Does not alert phone with notification when message recieved Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Janelle B. Treatment Coordinator Hospital & Health Care ### "Review from Aszkler Ortho, Rhinograms #1 fan" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2022 10/10 Pros That we can keep the same office number! That you can assign team members a text and you can follow patients texts. I also love that you can see who sent the text! Cons That a patient has to " create a username and password" to view a video from us. Most patients don't have time nor care to do all this when we send a video, so we end up emailing it. I also want larger picture size to be sent through text. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Julie K. TCO Medical Practice ### "Love this tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2022 Always great service. So fun to use. Patients love being able to text. (We can use this even when phones go down, or we have to close due to weather) Pros I love being able to save tmeplates, so I don't have to keep retyping the same thing! Cons Patients are not immediately uploaded from Cloudnine Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kristen P. Dentist/owner Health, Wellness and Fitness ### "Easy Software to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2021 We love the program and are so happy we chose to use it for our technology in the office to communicate with patients. Pros SO SO easy to use! User friendly and great customer service. Cons I wish it had better integration with Dentrix Alternatives considered [Demandforce](https://www.capterra.com/p/221823/Demandforce/) [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reasons for choosing Rhinogram It was way more user friendly, especially for those who are terrible with technology. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Tom P. Orthodontist Health, Wellness and Fitness ### "Good for staff and patient communication." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 24, 2021 Pros Ability to text with patients and communication among team members. Cons Takes a little time to figure out all the features but not difficult to learn the basics. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 29, 2021 If you ever need any additional training please contact us. We would be happy to set up additional Rhinogram training. Rus C. Education Center Manager Hospital & Health Care ### "Rhinogram is THE solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2021 Pros Easy to use, setup, and deploy. Support is top notch and the overall experience has been positive. Cons There are no cons. Our staff loves this application and the support has been impeccable from day one. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Cost and integration Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GR Gina R. Insurance Coordinator Medical Practice ### "Rhinogram has been great for us and business!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 16, 2021 More people see texts vs emails or even snail mail. It has also benefited us to have it when our reception area was shut down and to ask covid questions even before the patient showed up for thier appointment. Has made a lot of communication quicker and easier and highly seen. Pros We love the on one one texting. We especially love the Templates and Forms! Makes communication with our patients easy. Cons I thought integration with our PM software would be easier and smoother to save items from the texts to patient's charts in our PM software but I think it's more the fault of our PM software than Rhinogram. Our PM software is a smaller company and is slow to change and build. Reasons for choosing Rhinogram I didn't look into other products because I knew Rhinogram was working with our PM software and integrated some with it. If other programs would have done this I might have looked at other products. But also Rhinogram had Rhinoforms as well and we want as few programs as possible to do the most for us all in one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kahea M. Treatment Coordinator Hospital & Health Care ### "Hopping on the Rhinogram train" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2021 I am very happy with thig product and brag about it all the time on my Facebook groups when they are in the market for this type of service. You can't go wrong with it. Rhinogram has made our work-life so much easier. We actually thought it wasn't going to be such a useful thing but once we started, all of our patients were loving it, there is no way we can go back now. Pros Rhinogram has helped us help more people in a more convenient way for them. Texting is the thing now days and to be able to text your orthodontist about treatment, appointments or even inquire about future treatment has been a game changer. We have more text than calls cause its so much easier for people, and they respond faster to a text than they do email or calling back. Cons At first it was that they weren't compatible with our practice management software, but Rhinogram worked with our practice management software and was able to merge, our office is Beta in this and tho there are bumps in the road, we are so happy that Rhinogram took this step to make things easier for us. Reasons for choosing Rhinogram Great reviews, great service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IT Irene T. Billing Manager Medical Practice ### "Rhinogram Is Vital to Our Practice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2021 Overall, we would have a real struggle communicating with the patients if we did not have Rhinogram. Pros The face the Rhinogram has a bi-directional text feature is extremely vital. We've searched other texting vendors who only offer outbound texting which makes no sense. Cons I can't think of anything negative regarding the software. It works great for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Cheryl H. Orthodontist Hospital & Health Care ### "Rhinogram Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 June 16, 2021 Overall, Rhinogram is programmed extremely well and integrates with tops well. I wish that I could use the Rhinogram appointment reminders features instead of having to use the separate tops reminders software, as since the two are different texting software, they are on different phone lines, which is confusing to Patients/Parents. Thus, I gave up on using the tops appointment reminders software and so, I am having to send each appt reminder manually every day. Pros I love that it integrates with tops, so that the texts are connected to the Patients' charts. Cons I really don't like what was done to the Templates list when it was changed to the Library. I used to be able to see more text instead of hovering. I think that the entire template choice list (e.g. titles and text) needs to be wider to see more words immediately. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 2, 2021 Thank you for letting us know. I will pass this recommendation on to our product team. We value our customers suggestions for ways to make Rhinogram more efficient. [View all Reviews](https://www.capterra.com/p/192199/Rhinogram/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs Rhinogram](https://www.capterra.com/compare/192199-195467/Rhinogram-vs-Care-Patron)