# Page 2 | Rhinogram Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Rhinogram the right Patient Engagement solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/192199/Rhinogram/reviews --- Rhinogram 4.9 (63) [View alternatives](https://www.capterra.com/p/192199/Rhinogram/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Rhinogram ## Showing most helpful reviews Showing 26-50 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristen P. Dentist/owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy Software to use" December 14, 2021 5.0 We love the program and are so happy we chose to use it for our technology in the office to communicate with patients. Pros SO SO easy to use! User friendly and great customer service. Cons I wish it had better integration with Dentrix Alternatives considered [Demandforce](https://www.capterra.com/p/221823/Demandforce/)[Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Rhinogram It was way more user friendly, especially for those who are terrible with technology. Review Source Richard R. orthodontist Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Patient Texting App" June 8, 2021 5.0 Excellent functionality and helped us tremendously as we tried to manage patient care remotely as possible during the pandemic. Pros Easy to use and easy to set up. Staff members each have their own login. Cons The RhinoPay feature, while it might be convenient, is pricey compared to other already pricey merchant services charges for credit card processing. I therefore have chosen not to use this function. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Rhinogram Was a basic texting program without altering whole telephone system Review Source JA Jennifer A. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Everything you need in one App." June 3, 2021 5.0 The experience has been great, and they love getting feedback to make upgrades. Pros I love that we could use our main office number for parents to text message. I also loved that we could face time with the parent through the same app. Having forms for the parents to sign through text message and Rhinogram stores the forms for you, paperless at its best. Cons I do not like that we are limited to how many appointment reminder messages be can send. Reason for choosing Rhinogram We were not looking at anything else at the time. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Slack](https://www.capterra.com/p/135003/Slack/)[Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Saved us money from paying for all the other products we were using. Review Source RM Robin M. Practice Manager Hospital & Health Care Used the software for: 6-12 months ### "Multispecialty Cosmetic Surgery Practice" June 3, 2021 5.0 Very easy to use and setup. Patients appreciate not having to use an external app or texts from different numbers to reach us. Pros Ease of use and seamless customer experience. The format is also very easy for our providers to use as well. It has a lot more functionality than we use it for. Excellent product support and setup as well. Cons The price was a little on the high end. It could not integrate with our current EMR. Alternatives considered [Seamless](https://www.capterra.com/p/207295/Seamless-AI/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Klara](https://www.capterra.com/p/203066/Klara/)[NexHealth](https://www.capterra.com/p/182271/NexHealth/) Reason for choosing Rhinogram Ease of use, set-up, and support while meeting all of our critical requirements and more. Review Source JP Joy P. Office Manager Medical Practice Used the software for: 1-2 years ### "Orthodontic OFFICE and Rhinogram" June 15, 2021 5.0 Pros We love being able to communicate with ease via text with our patients. Now days texting is the best form of communication and our patients love not having to call in to make the appointment, confirm or send us a picture of a possible issue with their braces Cons The one downside is that if you have multiple family members on the same phone # it's hard to keep track of who is the responsible/owner of the phone # Review Source Response from Rhinogram July 2, 2021 It is recommended if you have a family with multiple children use a parent as the owner of the phone. GR Gina R. Insurance Coordinator Medical Practice Used the software for: 6-12 months ### "Rhinogram has been great for us and business!" June 16, 2021 5.0 More people see texts vs emails or even snail mail. It has also benefited us to have it when our reception area was shut down and to ask covid questions even before the patient showed up for thier appointment. Has made a lot of communication quicker and easier and highly seen. Pros We love the on one one texting. We especially love the Templates and Forms! Makes communication with our patients easy. Cons I thought integration with our PM software would be easier and smoother to save items from the texts to patient's charts in our PM software but I think it's more the fault of our PM software than Rhinogram. Our PM software is a smaller company and is slow to change and build. Reason for choosing Rhinogram I didn't look into other products because I knew Rhinogram was working with our PM software and integrated some with it. If other programs would have done this I might have looked at other products. But also Rhinogram had Rhinoforms as well and we want as few programs as possible to do the most for us all in one. Review Source CW CANDICE W. OFFICE MANAGER Medical Practice Used the software for: 1-2 years ### "Beyond Satisfied Customer" June 3, 2021 5.0 From the beginning we have had nothing but positive interactions with everyone involved with Rhinogram. It has been such a great product and customer service is top notch. Pros We can not say enough amazing things about Rhinogram. From the ease of communication both with patients, parents and internal via staff members this product has become an integral part of our day to day operations. It is very user friendly and being able to customize so much has been really helpful in making the product fit our practice. Cons We have to find a feature we don't like or a feature that needs to be improved. Reason for choosing Rhinogram Price and ease of product. Review Source CP Cara P. Office Manager Medical Practice Used the software for: 1-2 years ### "Bubon Orthodontics" June 8, 2021 5.0 Overall experience is great! The customer service, all the staff, the constant updating and improvements. We are very please with the software. Pros When COVID hit, we needed a way to communicate with patients without having to be in the office. Our office was closed for 3 months and we had limited staff working. In researching different types of texting software, we decided to move forward with Rhinogram. I liked that it integrated with our software. I also like that our office phone number was also the number the text was coming from. The Rhinopay is an amazing feature along with the translate feature. Cons I wish Rhinogram would 'talk back' to Edge. Our update takes 24 hours. If something is edited or added to Edge, the update in Rhinogram doesn't happen until the following day. It would also be nice if Rhinopay would allow the patient to pay any amount. Not just the amount that we send them. Review Source HP Hugh P. Orthodontist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great add-on to existing Orthodontic Software" June 15, 2021 5.0 It turned out to be better than I had anticipated on initial review. All the staff find it very helpful and the secure communications feature of it is great to re-assure patients that their information is being keep safe. Pros Readily used by doctors and staff to summarize visits, triage emergency calls and keep patients reminded of key elements of treatment. Cons Initial set up is moderately involved but smooth once all participants registered in system Reason for choosing Rhinogram Advice from Orthodontic Software - Tops Review Source AK Anthony K. Marketing Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Great software" June 3, 2021 5.0 We needed a platform to communicate with patients over text and Rhinogram accomplished that and more. We have been impressed with the software and have had no issues. Pros Rhinogram allows our practice to quickly and effectively communicate with patients. The one-to-one communication is great and opens the door to improving patient communication. Cons Overall, there were no glaring cons with the software. Implementation was easy, integration was easy, and our team picked up quickly on how to use it. It's been a great experience with the Rhinogram team. Review Source KL Kris L. Office Manager Medical Practice Used the software for: 6-12 months ### "Fantastic Product!!!" June 3, 2021 5.0 Our communications with patients have improved dramatically. Patients respond to texts more readily than phone calls. Our staff utilizes the software all day for multiple reasons!! Pros Rhinogram has assisted our practice in reaching out to patients and receiving immediate responses. We utilize the program for late arrivals, missed appointments, payments and to answer questions. Patients love to be able to text the office! Cons Adding a profile takes 24 hours to be able to use, immediate use is preferred. Review Source JM Jill M. Clinical Administrative Coordinator Medical Practice Used the software for: 2+ years ### "Excellent, easy, and affordable!" June 3, 2021 5.0 Pros Rhinogram has vastly improved our ability to communicate with patients! Many people prefer texting these days, so it's an amazing tool to keep our patient population engaged with their care. Their integration with our EHR has been a lifesaver! Cons I wish there was a way to edit patient profiles in Rhinogram or otherwise integrate the "name used" section in our EHR so our transgender/gender-diverse patients didn't get automatic texts with their dead name. We have had to take the patient name template out of our reminder texts because of this. Review Source Response from Rhinogram July 7, 2021 Thank you for the great review. That is an awesome Idea and I will be sure to share this with our product team. Feel free to email us at success@rhinogram.com if you have more suggestions to help improve Rhinogram. LP Lorri P. CEO/President Hospital & Health Care Used the software for: 1-2 years ### "Excellent for customer service!" June 15, 2021 5.0 Besides the issue I mentioned above, we love using Rhinogram. It has made our clinic stand out from our competition. Pros Rhinogram has revolutionized the way we communicate with our patients and families. We get nothing but positive feedback from them. Cons The software creates too many "contacts" for each child and family member. For families with 3 children, we often get a text from them under one of the kids, not always the child they are wanting to communicate about. This can be problematic for the staff and providers. Review Source Response from Rhinogram July 2, 2021 If your EHR system allows you to pull over the responsible party as well as the patients we would suggest assigning the phone ownership to the parents instead of the children. BB Betty B. Treatment Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "A must have for your practice!" June 3, 2021 5.0 It allows us to have patients text in with photos on things they are concerned about or having issues with. It saves time for the front desk because they dont have to call in. It keeps them from having to make/take personal calls while they are at work. Pros The app is convenient and can be used when we are not in the office. Our patient really appreciate the flexibility to reach us at night or on weekends. Cons The only thing I can think of that I would like to see is a notification come up on the text screen similar to when you mark the patient as they granted permission to text them, but for when a phone number is changed or updated. Reason for choosing Rhinogram It was a good price point and the product was so easy to use. Review Source Response from Rhinogram July 2, 2021 Thank you for the recommendation I will make an Enhancement ticket and pass this idea on to our Product team. We value our customers suggestions for ways to make Rhinogram more efficient. KD Kathleen D. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product for your patients to reach you!" June 8, 2021 5.0 Our office is very happy with our experience. Great customer service and onboarding process makes starting with Rhinogram very easy. Pros We started Rhinogram prior to COVID, during COVID Rhinogram became essential in our communication with patients while our office was closed. We started using Rhinogram for consults and video calling, our patients find this product easy to use and we are very happy with it. Cons Sometimes it takes some time to navigate to find what we are looking for when changing a closed office message. Review Source AW Ashley W. Communications Health, Wellness and Fitness Used the software for: 6-12 months ### "Rhinogram has made it easier for us to communicate with our patients! " June 15, 2021 5.0 Overall Rhinogram has been a benefit to both our practice locations! It has been super helpful for patient communications and in sending photos and instructional videos. Pros The integration with our Orthodontic software was pretty flawless. Communication via text with patients is much faster and controlled/monitored through Rhinogram than through our orthodontic software. Cons SIKA has been the absolute worst part about using Rhinogram. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Rhinogram Based on demo- Rhinogram knew more about their software and was less arrogant and Price was more affordable Review Source CH Cheryl H. Orthodontist Hospital & Health Care Used the software for: 6-12 months ### "Rhinogram Review" June 16, 2021 5.0 Overall, Rhinogram is programmed extremely well and integrates with tops well. I wish that I could use the Rhinogram appointment reminders features instead of having to use the separate tops reminders software, as since the two are different texting software, they are on different phone lines, which is confusing to Patients/Parents. Thus, I gave up on using the tops appointment reminders software and so, I am having to send each appt reminder manually every day. Pros I love that it integrates with tops, so that the texts are connected to the Patients' charts. Cons I really don't like what was done to the Templates list when it was changed to the Library. I used to be able to see more text instead of hovering. I think that the entire template choice list (e.g. titles and text) needs to be wider to see more words immediately. Review Source Response from Rhinogram July 2, 2021 Thank you for letting us know. I will pass this recommendation on to our product team. We value our customers suggestions for ways to make Rhinogram more efficient. SW Sheila W. Financial Coordinator Medical Practice Used the software for: Less than 6 months ### "Rhinogram made our lives easier!!!" June 8, 2021 4.0 We have loved having the capability to text patients and for them to text us!! Especially with Covid protocols. Pros We love the ability to communicate with patients through text!! It is easy quick and easy to address an issue, it is difficult for some patients/parents to answer phone calls or emails at work, but with texting we usually get quick responses. Cons It is difficult to keep up with a text thread for in office use, especially if it is a group message. I would love to see a feature that could highlight or mark as important for messages that need to stay highlighted until they have been addressed. Connecting patient/parents to numbers (connected parties) could be easier and with fewer steps. Review Source Response from Rhinogram June 29, 2021 We appreciate your feedback. I will reach out to our product team and send over an enhancement request for a highlighting feature for important messages and an easier way to connect family members in Rhinogram. IT Irene T. Billing Manager Medical Practice Used the software for: 1-2 years ### "Rhinogram Is Vital to Our Practice" June 16, 2021 5.0 Overall, we would have a real struggle communicating with the patients if we did not have Rhinogram. Pros The face the Rhinogram has a bi-directional text feature is extremely vital. We've searched other texting vendors who only offer outbound texting which makes no sense. Cons I can't think of anything negative regarding the software. It works great for us. Review Source cV christy V. clerical supervisor Hospital & Health Care Used the software for: 2+ years ### "Clerical review" June 3, 2021 5.0 It is an excellent program and great communication tool for our practice. Pros We love the ease of use with the program and being able to communicate with our patients this way Cons We have multiple users and it would be great if it closed the conversation for you after one user opens message, instead of multiple people seeing messages after it has already been read by another user. Review Source Response from Rhinogram July 7, 2021 We appreciate your review and your suggestions to make Rhinogram even better. If you have any more ideas please feel free to share them with us at Success@rhinogram.com. JK Julie K. TCO Medical Practice Used the software for: 2+ years ### "Love this tool!" August 9, 2022 5.0 Always great service. So fun to use. Patients love being able to text. (We can use this even when phones go down, or we have to close due to weather) Pros I love being able to save tmeplates, so I don't have to keep retyping the same thing! Cons Patients are not immediately uploaded from Cloudnine Review Source lS linda S. TC Health, Wellness and Fitness Used the software for: 1-2 years ### "check in " June 11, 2021 5.0 Pros Since starting back with patients after Covid rhinogram was a game changer for us being able to have patience text us from the car let us know they’re here you can send the forms to fill out an answer for Covid questions and let them know when the chair is ready to come in in. I feel like the flowing office is better now after losing rhinogram messaging . Cons figuring out how to connect a phone number to a paytient after texting from an unknown number took a while. And at time I have trouble connecting patients to the responsible party. Review Source Response from Rhinogram July 6, 2021 We appreciate the review. In Rhinogram you can access our help center where we provide step by step instructions on adding an unknown number to the contacts and how to connect the responsible party to a contact. JR Jennifer R. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Fantastic product!" June 3, 2021 5.0 We have loved texting with our patients rather than experiencing long periods between call-backs and patients love having this simple option. Pros This software integrates with our practice management software and so easy to use! Cons There have been only two instances where we had trouble integrating new employees, but were able to get resolved. Reason for choosing Rhinogram Solely because of the practice management software integration and their recommendation. Review Source Response from Rhinogram July 7, 2021 Thank you for the review. I'm glad your issue was resolved. Any time you experience and difficulty with integration please reach out to our Customer Support team. success@rhinogram.com or call us (423) 800-7644 Opt.1 AC Abreea C. RDA Hospital & Health Care Used the software for: 2+ years ### "The best " June 8, 2021 5.0 Very pleased Pros I like being able to communicate with patients better. They don’t have to be put on hold or us holding for them to see what their schedule is. Cons Nothing. Everything is great............. Review Source VB Venita B. Front Desk - Dentistry Medical Practice Used the software for: Less than 6 months ### "A Great Product for Production" June 15, 2021 5.0 I love Rhinogram. I have led the way for our office staff to use it. It is easy to use and saves a ton of time we typically would have spent calling patients. I could not imagine working without it again. Pros Rhinogram makes it easy to communicate with patients quickly and effectively. It also helps communication between our team members and between our different offices. Cons I wish the ownership of phone numbers was easier to navigate, however, once you know the tricks it becomes easier. Review Source Similar Products Featured ## Related categories [Telemedicine](https://www.capterra.com/telemedicine-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Patient Management](https://www.capterra.com/patient-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.