--- title: "SentiSum Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SentiSum Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/192237/SentiSum/" page_type: "product" language: "en" --- # SentiSum Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) SentiSum ## What is SentiSum? Uses AI to distill customer conversations in multiple channels and provide insights that allow for data-driven decisions. ## What is SentiSum used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £1000 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SentiSum?[Manage this product listing](https://www.g2.com/products/sentisum/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SentiSum 0.0 VS. [4.6 (10,508)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price £1000 Per User, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,495) Value For Money 0.0 (0) Value For Money 4.4 (6,532) Customer Service 0.0 (0) Customer Service 4.3 (5,841) ## SentiSum alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (6,998)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about SentiSum Overview ### What company size and specific industries is SentiSum built for? SentiSum is designed for businesses of all sizes, from small companies to large enterprises, across any industry that needs customer experience management. It suits organizations that want to analyze client data and support collaboration between teams. Features and Usability ### What are the key features of SentiSum? SentiSum offers AI/Machine Learning, Natural Language Processing, sentiment analysis, and text analysis for interpreting customer feedback. It also includes feedback management, multi-channel communication, and multi-channel data collection, plus reporting and analytics for tracking themes and trends across input from different sources. Getting Started and Support ### What training and onboarding options does SentiSum offer? SentiSum offers live online training sessions to help teams get started. These sessions provide guided instruction from an instructor and can cover setup, core features, and initial configuration. No other training formats are confirmed in the catalog data. Getting Started and Support ### What customer support options does SentiSum offer? SentiSum provides chat support for customer assistance. Support feedback is not available in the catalog data, so no reliable claims can be made about response times, helpfulness, or common issues. The listed channel is the only confirmed support option here. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) SentiSum includes **Feedback Management** and **Reporting/Analytics**, giving teams a way to capture customer input and turn it into measurable insights. However, it does not include **Surveys & Feedback**. Its support for **Feedback Management** and **Reporting/Analytics** helps businesses track customer sentiment, spot recurring issues, and make informed service improvements, allowing teams to respond more effectively to customer needs. Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multi-Channel Data Collection Collect information from multiple sources Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Sentiment Analysis Categorize emotions expressed and identify if they are positive, negative or neutral Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc SentiSum 6 features ### All Features - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic £1,000 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.