# Intiveo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Intiveo the right Patient Engagement solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/192242/EasyMarkit/reviews --- Intiveo 4.6 (49) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Intiveo Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews JE Joanne E Operations ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Easy to use, follows up with confirmations and recalls when my team is tied up“ April 3, 2023 RS Rachel S Office managerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Customer service is not helpful when it comes to answering questions“ March 28, 2023 SG Sandy G Scheduling CoordinatorMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “It's easy to use and I love have patient information prior to their exams.“ March 28, 2023 RL Ruth L Practice ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Ease of use and helping with time management it paramount to our positive experience. “ April 10, 2023 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PB Patricia B. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Life Changing! " April 4, 2023 5.0 5/5 - But honestly two point deduction for lack of real person communication. Pros I absolutely love this system. It has cut down on no shows so significantly. It has allowed my staff to better use their time with patients confirming via text or email. Efficiency has been greatly improved. I highly recommend this service to anyone. Cons I absolutely hate that I can't call and speak to someone when I need help or have an issue. Creating tickets and the lack of real person conversations has me considering switching confirmation systems. As much as I love this system I truly hate that aspect of it. Review Source RS Rachel S. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Needs updates" March 28, 2023 4.0 \[sensitive content hidden\] is the best person from customer service all other interactions are not as understanding as him and he always corrects the error Pros We like the Sms messaging and it sends it for us Cons Customer service is not helpful when it comes to answering questions Alternatives considered [ABELDent](https://www.capterra.com/p/60250/ABELDent/) Review Source MZ Miki Z. Dentist Medical Practice Used the software for: 1-2 years ### "Intevio" April 3, 2023 3.0 Pros It finds patients easily with name / number. Cons N/A.Not much to say here. Not much to say here. Review Source VC Vanessa C. Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "Cannot operate without it" April 3, 2023 5.0 Pros Unlimited free customer support and they get back to us within reasonable time Cons Takes a bit of practice to be able to use some features. Not easy to try to change things that have already been set up Review Source SO Shannon O. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Awesome!" March 28, 2023 5.0 Pros We started using Intiveo in 2020 during the pandemic when we needed to communicate with our patients via text. We then discovered all the great things about Intiveo. We love the confirmations with the direct link to our online registration. We also love how easily we can communicate with our patients. A few times, we have needed to change our messaging, which is also very easy to switch on your own. The customer service is incredible, and they take care of issues that may arise quickly! Cons We haven't had any issues with the product. Review Source ET Eilleen T. adminstrative Health, Wellness and Fitness Used the software for: 2+ years ### "Having some issues in the past year" April 11, 2023 4.0 People are pleasant but sometimes responses to tickets don't match the question. Pros It is like having a virtual receptionist. Saves so much time on phone calls and checking emails or wellness questions. Cons It has no real least likes but lately has had some issues with reminding patients of an old appointment rather than the rescheduled one. Review Source eM eden M. Admisnistrative Hospital & Health Care Used the software for: 2+ years ### "Efficient Inteveo " April 3, 2023 5.0 All of us are very happy with Inteveo. Pros Inteveo is very good with reminding patients of their appointments and very good with the two-way interactions. Cons I hope it can be live with our booking scheduled appointments. Review Source MA Marina A. Receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great system for dental office " April 6, 2023 4.0 Great experience, very helpful and easy to use. Pros Software is easy to navigate through and syncs to our system saving us the work of having to manually confirm our patients. Customer support is of great help and staff have always provided us with exceptional service and positive attitude. Cons The only issues we came across where the reminders sent on Friday for Monday appointments would say "Your appointment tomorrow" which confused a few patients. Review Source RL Ruth L. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Practice Manager" April 10, 2023 5.0 Our office really love the product. Ease of use and helping with time management it paramount to our positive experience. Pros Love the text to patient ease of use. Our patients love being able to text information like insurance info and other questions. It helps not eat up time being able to multitask instead of being on the phone. Cons I can't think of anything off the top of my head. Review Source DS Deana S. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Great experience with Intiveo" April 10, 2023 5.0 Great experience Pros Ease of use and good customer support. Lots of different features. Cons Not much really maybe an option for patients to incorporate setting up their own appointments. Review Source eS eva S. DENTIST Medical Practice Used the software for: 1-2 years ### "love it" April 10, 2023 5.0 super useful Pros easy txt with patients, people dont pick up phone call those days but txt right back Cons price its expensive compare to other similar companies Review Source AMC Anne Marie C. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "EasyMarkit" October 4, 2019 5.0 The efficiency of the software allows our administrative assistants to focus on the patients who are in the office and frees up valuable time to do other important tasks. Patients love the reminders and the birthday wishes! Pros EasyMarkit is an all in one communication platform that you can easily personalize and customize. We appreciate the time saving advantage that EasyMarkit affords our front desk administration. Cons There is nothing we can think of to answer this question. Reason for choosing Intiveo We checked reviews, asked colleagues and the final decision was made due to ease of use and cost effectiveness. Review Source KC Kim C. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Product" March 29, 2023 4.0 We no longer spends hours confirming patients. Patients love the extra reminders! Pros I loved the customization of the software to meet our practice's needs. We run a very detailed show and are happy to have a program that meets our specs! Support was always very friendly, patient, and responsive--talking about you, \[sensitive content hidden\] from Canada!! Cons Onboarding was a little confusing. The platform isn't very user friendly to someone just starting off. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Customization.... it was imperative for us! Review Source KB Keltie B. Operations Manager Medical Practice Used the software for: 1-2 years ### "Amazing Time Saver" October 4, 2019 5.0 Patients love Easy Markit reminders. They can easily access their messages and reference the time without having to phone the office. The customer support is top notch, and I love the ability to customize all the message features. Pros I love that my time during the day is not spent on the phone confirming appointment times. I am able to give our patients in the clinic my full attention. Cons Our office management system is a bit low tech so doesn't sync totally with Easy Markit's Features. Review Source LT Laura T. office administrator Health, Wellness and Fitness Used the software for: 2+ years ### "time saver" October 18, 2019 4.0 Pros ease of use, peace of mind that the confirming has been taken care of Cons some difficulty when confirming several people from one household Review Source JP Jaime P. Administration Manager/Treatment Coordinator Medical Practice Used the software for: 1-2 years ### "Great Program" October 4, 2019 5.0 Overall experience is that it is very easy to use and highly recommend. What a difference it makes! Pros It is an amazing program! The technical support staff are efficient and great Cons Getting use to the change- but so worth it Review Source CZ Catalina Z. Office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great complement to our practice management software" April 8, 2023 5.0 Pros Intiveo is easy to use and we love the 2 way chat option. Appointment reminders work very well and since we use intiveo the productivity of our front desk and the appointment confirmations have improved a lot. Customer service is outstanding. Overall a great product. Cons I wish it was more flexible and allowed to disconnect certain features from the appointments when needed. Example, Surveys should be possible to send to a database or individually chosen clients. Forcing these applications to be functional only by linking to appointment types limits the use because one size does not necessarily fits all. The forms add on should be part of the package instead of having an extra cost. Intiveo is a great application but is expensive so charging extra for each new feature that comes up makes it less attractive to use and we decide to keep what we have instead of moving all the process with intiveo. It is a nice option but not that much to pay extra for it. Reason for choosing Intiveo 2 way chat option Review Source JD Jennifer D. Receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### "This is a great time-saving tool." April 10, 2023 5.0 Pros I cannot imagine working without Intiveo. It saves me so much time. I used to have to call or email every patient to get confirmation. I never knew if my messages were heard or read. It is also great that there is an evidence trail that shows when notices were sent and times for appointments. Patients can no longer deny they were never informed. I like that I am able to test patients as well as not all people are able to answer their phone right away. It is easy to send a message and have them respond when convenient. Cons I think it could have a better user manual. I do not like the video format. Some of the written explanations I have received for problem solving have been a little too wordy. It feels like it was written by someone with a lot of computer code language wrote it. I would prefer short and to the point. Review Source RK Ruby K. Clinic Manager Medical Practice Used the software for: 2+ years ### "Intiveo provides our clinic with customizable automated appointment reminders" March 28, 2023 5.0 Pros Intiveo takes the headache out of routine reminders for patient appointments. It even remembers when/what we forget sometimes! There may be other vendors offering similar services, but the Intiveo support system and team is exceptional and makes it easy to submit and track requests. Cons As I long-term user of the service, it would be appreciated to get new features included in the monthly subscription fee instead of having to pay for add-ons when our maintenance costs should technically be reducing over time. Reason for choosing Intiveo At the time we implemented it, our Practice Management Software (ClearDent) did not include appointment management services and patient communications. Review Source KG Kristen G. Receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### "Ease of Use for Staff and Patients!" April 4, 2023 5.0 Pros Integration with our booking software has really streamlined booking and contacting patients. What makes the biggest difference is that patients will actually engage with the messages. There are always patients who never respond to calls or emails, and giving them the messaging option means far more patients are actively being taken care of. Cons While Intiveo connects well to our patient files, and will note when the software has sent a reminder, it would be beneficial if Intiveo noted in the patients file the messages sent between the office and the patient. Review Source PI Paige I. Dental Office Manager Medical Practice Used the software for: 2+ years ### "Love Intiveo!" April 5, 2023 5.0 Wonderful! Any changes that we have needed to make were seamless. Great Customer service! Pros Intiveo is easy to use, and works great for the needs of our practice! Cons We still use Nexhealth (formely Enlive) because we use a fillable PDF for one of the doctors. We will continue to use them for forms until Intiveo can do a fillable PDF form. Reason for choosing Intiveo The way in which reviews are asked. "Did you leave with a smile" if yes then a link is sent. If no, then we are alerted. Review Source KC Kristen C. Practice Administrator Medical Practice Used the software for: 1-2 years ### "Best Communication Software" March 28, 2023 5.0 We are able to collect our surgery deposits, message patients about missed appointments, message multiple patients for a last minute cancellation, and so much more! Pros Intiveo integration was fast and easy. Their support department is always available and so helpful. Our patients love having the ability to text us and complete their forms online. Cons I wish patients could text photos to the intiveo platform. I also wish there was a more print friendly version of the forms. Alternatives considered [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Review Source HM Haris M. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great reliable software for patient engagement, reminders and feedback" March 29, 2023 4.0 Overall it has been good, and customer service has been great. I just would like more online booking features. Pros Its easy to use and has great integrations with our Patient system, loads apts automatically and also allows to update notes to the system. Cons It doesnt have an online apt booking system that integrates with Dentrix Alternatives considered [Adit](https://www.capterra.com/p/208534/Adit/) Reason for choosing Intiveo It was reliable as we had used it before and it integrates well with Dentrix. Switched from [Adit](https://www.capterra.com/p/208534/Adit/) There were many glitches and isssues with wrong reminders. Review Source BR Brittany R. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Intiveo made patient communication so easy!" April 6, 2023 5.0 Pros We love the ability to text patients, no one wants a phone call anymore! They can respond when they are busy doing something else! Cons Accessing from mobile, and the ability to text/email/phone right from their appt in the calendar would be great when there is a snow day and we need to cancel without being able to access our comps at the clinic Review Source dM danielle M. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Appointment reminder " March 28, 2023 5.0 Easy reminder system for patient appointment confirmation. Patients love the easy reminders . Pros Patients can text us using our regular telephone number. Appointment reminders were set up to the configurations/frequency that we wanted. Patient mass mailers can be done very easily and quickly to communicate a message . Set up feed back survey to see how we are doing at all times . Cons Priority list maintenance would need to be more detailed . Automated .Forms completed by patients to be done on a smart phone . Review Source Similar Products Featured