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Intiveo

Reviews of Intiveo

4.6 (49)
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Pros

  • My co-worker and I have loved the ability to text patients. We also greatly appreciate the time we have saved not having to do the confirmations ourselves.

  • Appointment reminders work very well and since we use intiveo the productivity of our front desk and the appointment confirmations have improved a lot. Customer service is outstanding.

  • Inteveo is very good with reminding patients of their appointments and very good with the two-way interactions.

  • Their support department is always available and so helpful. Our patients love having the ability to text us and complete their forms online.

Cons

  • We have had extra time to spend doing other work as a result of the confirmations. We have also had a lot less missed appointments.

  • Hard to navigate, fix things, change things lots of work to set up initially.

  • Hard to think of anything I don't like about EasyMarkit. The only thing would maybe be the lag that sometimes happens when switching between the chat and messaging.

  • No remote access, so you can cancel or adjust program if weather issues.

Showing Most Helpful

Showing 25 of 49 reviews

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Haris M.
Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 29, 2023

"Great reliable software for patient engagement, reminders and feedback"

Overall: Overall it has been good, and customer service has been great. I just would like more online booking features.

Pros: Its easy to use and has great integrations with our Patient system, loads apts automatically and also allows to update notes to the system.

Cons: It doesnt have an online apt booking system that integrates with Dentrix

Alternatives Considered: Adit
Reasons for Choosing Intiveo: It was reliable as we had used it before and it integrates well with Dentrix.
Switched From: Adit
Reasons for Switching to Intiveo: There were many glitches and isssues with wrong reminders.
Catalina Z.
Office manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 8, 2023

"Great complement to our practice management software"

Pros: Intiveo is easy to use and we love the 2 way chat option. Appointment reminders work very well and since we use intiveo the productivity of our front desk and the appointment confirmations have improved a lot. Customer service is outstanding. Overall a great product.

Cons: I wish it was more flexible and allowed to disconnect certain features from the appointments when needed. Example, Surveys should be possible to send to a database or individually chosen clients. Forcing these applications to be functional only by linking to appointment types limits the use because one size does not necessarily fits all. The forms add on should be part of the package instead of having an extra cost. Intiveo is a great application but is expensive so charging extra for each new feature that comes up makes it less attractive to use and we decide to keep what we have instead of moving all the process with intiveo. It is a nice option but not that much to pay extra for it.

Reasons for Choosing Intiveo: 2 way chat option
Reasons for Switching to Intiveo: 2 way chat option and having possibility of mass email to my whole customer database Connection to our internal pms
Curtis S.
Office Manager
Medical Practice, 11-50 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
2.0
Customer Service
1.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
April 3, 2023

"Tips and concerns"

Overall: neutral

Pros: appt reminders , post operative reminders

Cons: Customer service never emails back or follow s up with my concerns for changes. Frustrating

Reasons for Choosing Intiveo: salesman sold me, but did not turn out to be as easy as it was discussed and integrated as well as the DSN system.
Reasons for Switching to Intiveo: supposedly easy of use, but not so much
Jennifer D.
Receptionist
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 10, 2023

"This is a great time-saving tool."

Pros: I cannot imagine working without Intiveo. It saves me so much time. I used to have to call or email every patient to get confirmation. I never knew if my messages were heard or read. It is also great that there is an evidence trail that shows when notices were sent and times for appointments. Patients can no longer deny they were never informed. I like that I am able to test patients as well as not all people are able to answer their phone right away. It is easy to send a message and have them respond when convenient.

Cons: I think it could have a better user manual. I do not like the video format. Some of the written explanations I have received for problem solving have been a little too wordy. It feels like it was written by someone with a lot of computer code language wrote it. I would prefer short and to the point.

Paige I.
Dental Office Manager
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 5, 2023

"Love Intiveo!"

Overall: Wonderful! Any changes that we have needed to make were seamless. Great Customer service!

Pros: Intiveo is easy to use, and works great for the needs of our practice!

Cons: We still use Nexhealth (formely Enlive) because we use a fillable PDF for one of the doctors. We will continue to use them for forms until Intiveo can do a fillable PDF form.

Reasons for Choosing Intiveo: The way in which reviews are asked. "Did you leave with a smile" if yes then a link is sent. If no, then we are alerted.
Reasons for Switching to Intiveo: Dr liked Intiveo more
Kristen G.
Receptionist
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 4, 2023

"Ease of Use for Staff and Patients!"

Pros: Integration with our booking software has really streamlined booking and contacting patients. What makes the biggest difference is that patients will actually engage with the messages. There are always patients who never respond to calls or emails, and giving them the messaging option means far more patients are actively being taken care of.

Cons: While Intiveo connects well to our patient files, and will note when the software has sent a reminder, it would be beneficial if Intiveo noted in the patients file the messages sent between the office and the patient.

Ruby K.
Clinic Manager
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 28, 2023

"Intiveo provides our clinic with customizable automated appointment reminders"

Pros: Intiveo takes the headache out of routine reminders for patient appointments. It even remembers when/what we forget sometimes! There may be other vendors offering similar services, but the Intiveo support system and team is exceptional and makes it easy to submit and track requests.

Cons: As I long-term user of the service, it would be appreciated to get new features included in the monthly subscription fee instead of having to pay for add-ons when our maintenance costs should technically be reducing over time.

Reasons for Choosing Intiveo: At the time we implemented it, our Practice Management Software (ClearDent) did not include appointment management services and patient communications.
Brittany R.
Office Manager Dental Office
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 6, 2023

"Intiveo made patient communication so easy!"

Pros: We love the ability to text patients, no one wants a phone call anymore! They can respond when they are busy doing something else!

Cons: Accessing from mobile, and the ability to text/email/phone right from their appt in the calendar would be great when there is a snow day and we need to cancel without being able to access our comps at the clinic

Reasons for Switching to Intiveo: ability to text, ease of setting up recurring info, all around easier to navigate
Eilleen T.
adminstrative
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
April 11, 2023

"Having some issues in the past year"

Overall: People are pleasant but sometimes responses to tickets don't match the question.

Pros: It is like having a virtual receptionist. Saves so much time on phone calls and checking emails or wellness questions.

Cons: It has no real least likes but lately has had some issues with reminding patients of an old appointment rather than the rescheduled one.

Marina A.
Receptionist
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 6, 2023

"Great system for dental office "

Overall: Great experience, very helpful and easy to use.

Pros: Software is easy to navigate through and syncs to our system saving us the work of having to manually confirm our patients. Customer support is of great help and staff have always provided us with exceptional service and positive attitude.

Cons: The only issues we came across where the reminders sent on Friday for Monday appointments would say "Your appointment tomorrow" which confused a few patients.

Kristen C.
Practice Administrator
Health, Wellness and Fitness, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 28, 2023

"Best Communication Software"

Overall: We are able to collect our surgery deposits, message patients about missed appointments, message multiple patients for a last minute cancellation, and so much more!

Pros: Intiveo integration was fast and easy. Their support department is always available and so helpful. Our patients love having the ability to text us and complete their forms online.

Cons: I wish patients could text photos to the intiveo platform. I also wish there was a more print friendly version of the forms.

Alternatives Considered: Demandforce
Patricia B.
Office Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 4, 2023

"Life Changing! "

Overall: 5/5 - But honestly two point deduction for lack of real person communication.

Pros: I absolutely love this system. It has cut down on no shows so significantly. It has allowed my staff to better use their time with patients confirming via text or email. Efficiency has been greatly improved. I highly recommend this service to anyone.

Cons: I absolutely hate that I can't call and speak to someone when I need help or have an issue. Creating tickets and the lack of real person conversations has me considering switching confirmation systems. As much as I love this system I truly hate that aspect of it.

Vanessa C.
Doctor
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 3, 2023

"Cannot operate without it"

Pros: Unlimited free customer support and they get back to us within reasonable time

Cons: Takes a bit of practice to be able to use some features. Not easy to try to change things that have already been set up

danielle M.
Office Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 28, 2023

"Great Appointment reminder "

Overall: Easy reminder system for patient appointment confirmation. Patients love the easy reminders .

Pros: Patients can text us using our regular telephone number. Appointment reminders were set up to the configurations/frequency that we wanted. Patient mass mailers can be done very easily and quickly to communicate a message . Set up feed back survey to see how we are doing at all times .

Cons: Priority list maintenance would need to be more detailed . Automated .Forms completed by patients to be done on a smart phone .

Ruth L.
Practice Manager
Hospital & Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 10, 2023

"Practice Manager"

Overall: Our office really love the product. Ease of use and helping with time management it paramount to our positive experience.

Pros: Love the text to patient ease of use. Our patients love being able to text information like insurance info and other questions. It helps not eat up time being able to multitask instead of being on the phone.

Cons: I can't think of anything off the top of my head.

Rachel S.
Office manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
March 28, 2023

"Needs updates"

Overall: [sensitive content hidden] is the best person from customer service all other interactions are not as understanding as him and he always corrects the error

Pros: We like the Sms messaging and it sends it for us

Cons: Customer service is not helpful when it comes to answering questions

Alternatives Considered: ABELDent
Reasons for Switching to Intiveo: Customer service was never helpful
Deana S.
Dentist
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 10, 2023

"Great experience with Intiveo"

Overall: Great experience

Pros: Ease of use and good customer support. Lots of different features.

Cons: Not much really maybe an option for patients to incorporate setting up their own appointments.

Eden M.
Dental admin
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 3, 2023

"Efficient Inteveo "

Overall: All of us are very happy with Inteveo.

Pros: Inteveo is very good with reminding patients of their appointments and very good with the two-way interactions.

Cons: I hope it can be live with our booking scheduled appointments.

Reasons for Switching to Intiveo: Inteveo is Canadian and we were having problems with Demandforce at that time.
Heather D.
Dental Office Manager
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 11, 2023

"Intiveo"

Pros: Reminder text, confirmation, one week reminder

Cons: We are happy with Intiveo. Nothing we can think of.

Shannon O.
Operations Manager
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 28, 2023

"Awesome!"

Pros: We started using Intiveo in 2020 during the pandemic when we needed to communicate with our patients via text. We then discovered all the great things about Intiveo. We love the confirmations with the direct link to our online registration. We also love how easily we can communicate with our patients. A few times, we have needed to change our messaging, which is also very easy to switch on your own. The customer service is incredible, and they take care of issues that may arise quickly!

Cons: We haven't had any issues with the product.

eva S.
DENTIST
Medical Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 10, 2023

"love it"

Overall: super useful

Pros: easy txt with patients, people dont pick up phone call those days but txt right back

Cons: price its expensive compare to other similar companies

Reasons for Switching to Intiveo: we get all new system and txt is included
Meet T.
Admin Assistant
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 3, 2023

"Review "

Pros: Quick and easy way to communicate with paitents

Cons: I wish ther is iOS app so that we dont have to login in the PC every time

Joanne E.
Operations Manager
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 3, 2023

"Intiveo"

Pros: Easy to use, follows up with confirmations and recalls when my team is tied up

Cons: Hard to customize, online forms don't work, it would be great if the covid screening could be in confirmations

Cathy C.
Office Manager
Hospital & Health Care, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 10, 2023

"Very happy with Intiveo"

Overall: We have had extra time to spend doing other work as a result of the confirmations. We have also had a lot less missed appointments.

Pros: My co-worker and I have loved the ability to text patients. We also greatly appreciate the time we have saved not having to do the confirmations ourselves. The reviews we have gathered as a result of sending out a google link to our patients have been instrumental in gaining new patients.

Cons: Intiveo integrated with both dental software programs we used, Domtrac and Tracker. Ovrall there wsa really not much if anything that I disliked.

Jin Soo S.
dental
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 3, 2023

"amazing "

Overall: It's an amazing app for businesses

Pros: Easy to use and a good way to send reminders

Cons: There is nothing I least like about intiveo , everything is good