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TriNet

TriNet

3.7 (46)
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Provider data verified by our Software & Services Research team, and reviews moderated by our Reviews Verification team. This page was last updated on February 3rd, 2025.
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What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. To free SMBs from HR complexities, TriNet offers access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet empowers SMBs to focus on what matters most - growing their business.

Do you work for TriNet Group?Manage this profile page

TriNet Integrations

TriNet time management
TriNet employee clock-in/out
TriNet compensation statement

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How much is TriNet?

Starting From:
Not provided by vendor
  • No free trial
  • No free version
Pricing Details (Provided by Vendor):
Please contact TriNet Group for pricing details.

TriNet Features

What solutions does TriNet provide?

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TriNet Reviews

Showing 5 of 46 reviews
Overall
3.7
Ease of Use
3.7
Customer Service
3.2

Pros

  • Benefit selection for Small companies is excellent - variety and pricing. Our increase in rates over the past 2 years has been only about 5% per year.

  • Overall we're very satisfied with TriNet - from the benefits offered to the functionality of the portal and the webinars provided to educate our staff on best practices.

  • The payroll invoice and payroll register are very clear and easy to use. I love that once you enter an employee's basic information, the employee logs into the portal and registers for benefits, etc.

  • The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.

Cons

  • TriNet give no assistance or service in filing for these refunds and then blame you, the small business customer for missing details.

  • They are actually very damaging to small businesses as they will terminate your contract for minor infractions with no notice and no ability to remedy.

  • Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible.

  • Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible.

Most Helpful Reviews for TriNet

James C. avatar
James C.
Director
Financial Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 18, 2024

"good HR platform"

Overall: I used it for all of my HR needs at my previous company and it was pretty easy to use

Pros: it was an easy platform to manage my HR info

Cons: making changes would sometimes involve reaching out to internal HR team

Tom S.
CFO
Non-Profit Organization Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
1.0
Reviewer Source
Source: SoftwareAdvice
January 25, 2024

"Annual price increases of over 10%. Hidden charges"

Overall: Will not use again. Shopping for a new provider

Pros: Product is a commodity so I don’t think they do anything better than anyone else.

Cons: Hidden charges. Exorbitant annual increases.

Switched From: Insperity
Reasons for Switching to TriNet: Lack of transparency in pricing. I believe this has been corrected.
Rachel R.
Sr Payroll Manager
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
3.0
Reviewer Source
Source: Capterra
January 6, 2025

"Sr. Payroll Manager"

Overall: Customer service, reporting, system was not user friendly. Taxes were not being filed and paid on time or at all

Pros: nothing. customer service was aweful. nothing positive to say unfortunately

Cons: Customer service, reporting, system was not user friendly. Taxes were not being filed and paid on time or at all

Switched From: Paychex Flex
Reasons for Switching to TriNet: change of internal processes. wasn't robust enough
Calvin C. avatar
Calvin C.
Chief Operating Officer
Computer & Network Security, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 20, 2019

"One stop shop for most things HR"

Overall: Highly positive. There is some variability when it comes to customer service, some reps are either new or not as good as others, and some TriNet people are outstanding beyond belief.

Pros: The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.

Cons: Trinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue.

Alternatives Considered: Gusto and ADP Workforce Now
Reasons for Choosing TriNet: As a startup company with multi state HR requirements, we have to offer highly competitive employment packages that be on the level with larger companies. Trinet lets us do that without invoking the monstrous bureaucracy of dozens of individual benefits contracts with many providers and brokers. I've been there, and it's not a happy place. Trinet just takes care of what's needed.
Switched From: Gusto
Reasons for Switching to TriNet: Trinet may not have offered the cheapest options, but, it had more capabilities in house, and it's actively growing capabilities and features in areas of interest to us.
Phil P. avatar
Phil P.
Managing Director
Marketing and Advertising, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 11, 2021

"Great PEO and outsourced HR solution for small businesses"

Overall: Overall, we've had a good experience with TriNet. The "outsourced HR" platform TriNet offers is the right decision for our small business so we don't have to invest in internal HR personnel.

Pros: TriNet helps us manage payroll, talent acquisition and retention, support for our employees, access to "big company" benefits and helps our management team with proactive risk mitigation and data compliance.

Cons: TriNet is expensive and the support we received for our company 401(k) plan was not good.

Alternatives Considered: ADP Workforce Now
Reasons for Choosing TriNet: More features and overall value than the competition.
Switched From: Gusto
Reasons for Switching to TriNet: More overall features and value than our previous provider despite the increase in cost.