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TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. To free SMBs from HR complexities, TriNet offers access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet empowers SMBs to focus on what matters most - growing their business.
Provider
TriNet Group
Located In
United States
Foundation
1988
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Webinars, Live Online, Documentation
Support
24/7 (Live rep), Chat
Small and medium size businesses.
Content Source: TriNet
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TriNet Reviews
Pros
Benefit selection for Small companies is excellent - variety and pricing. Our increase in rates over the past 2 years has been only about 5% per year.
Overall we're very satisfied with TriNet - from the benefits offered to the functionality of the portal and the webinars provided to educate our staff on best practices.
The payroll invoice and payroll register are very clear and easy to use. I love that once you enter an employee's basic information, the employee logs into the portal and registers for benefits, etc.
The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.
Cons
TriNet give no assistance or service in filing for these refunds and then blame you, the small business customer for missing details.
They are actually very damaging to small businesses as they will terminate your contract for minor infractions with no notice and no ability to remedy.
Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible.
Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible.
"good HR platform"
Overall: I used it for all of my HR needs at my previous company and it was pretty easy to use
Pros: it was an easy platform to manage my HR info
Cons: making changes would sometimes involve reaching out to internal HR team
"Annual price increases of over 10%. Hidden charges"
Overall: Will not use again. Shopping for a new provider
Pros: Product is a commodity so I don’t think they do anything better than anyone else.
Cons: Hidden charges. Exorbitant annual increases.
"Sr. Payroll Manager"
Overall: Customer service, reporting, system was not user friendly. Taxes were not being filed and paid on time or at all
Pros: nothing. customer service was aweful. nothing positive to say unfortunately
Cons: Customer service, reporting, system was not user friendly. Taxes were not being filed and paid on time or at all
"One stop shop for most things HR"
Overall: Highly positive. There is some variability when it comes to customer service, some reps are either new or not as good as others, and some TriNet people are outstanding beyond belief.
Pros: The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.
Cons: Trinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue.
"Great PEO and outsourced HR solution for small businesses"
Overall: Overall, we've had a good experience with TriNet. The "outsourced HR" platform TriNet offers is the right decision for our small business so we don't have to invest in internal HR personnel.
Pros: TriNet helps us manage payroll, talent acquisition and retention, support for our employees, access to "big company" benefits and helps our management team with proactive risk mitigation and data compliance.
Cons: TriNet is expensive and the support we received for our company 401(k) plan was not good.