# TriNet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TriNet the right Human Resources solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/192254/TriNet/reviews --- TriNet 4 (147) [View alternatives](https://www.capterra.com/p/192254/TriNet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 2nd, 2026 # Reviews of TriNet Ease of use 4.0 Customer Service 3.8 ## Pros and Cons in Reviews NR Natalie R Director, Human ResourcesComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “TriNet enabled us to offer a level of comprehensive insurance to our employees that we would not have been able to secure on our own, which has been a huge boost to our recruitment and retention efforts.“ March 23, 2026 NR Natalie R Director, Human ResourcesComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “Specifically, the initial setup for managing the flow of incoming resumes proved to be overwhelming and not very intuitive for a new user.“ March 23, 2026 NR Natalie R Director, Human ResourcesComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “Exceptional HR and Legal Support: The most significant benefit for our small business has been the access to legal professionals for HR issues.“ March 23, 2026 SS Sandeep S CFOBiotechnology, 11 - 50 employeesUsed the software for: More than 2 years. “However, the cost became hard to justify as we grew, and their inflexibility when we temporarily dropped below minimums forced us to switch.“ December 17, 2025 Jessica P PrincipalStaffing and Recruiting, 11 - 50 employeesUsed the software for: More than 2 years. “user friendly, pretty straight forward, high-quality, cost-effective benefits packages that rival large corporations, designed for small-to-medium-sized businesses“ March 16, 2026 MA Meghan A shipping and receiving coordinatorLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “There is only one small minute thing that was not a huge fan of is when i want to check my time and attendance for my hours I have to leave the app and be redirected to another one.“ October 27, 2025 NR Natalie R Director, Human ResourcesComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The services provided, particularly the legal and insurance benefits, have proven invaluable and have positively transformed how we manage our workforce.“ March 23, 2026 MM Marcus M CEOReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “They are actually very damaging to small businesses as they will terminate your contract for minor infractions with no notice and no ability to remedy. When they terminate your contract they withhold your employees payroll despite the fact that they have no credit risk.“ July 26, 2024 ## Showing most helpful reviews Showing 1-25 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Phil P. Managing Director Marketing and Advertising Used the software for: 2+ years ### "Great PEO and outsourced HR solution for small businesses" November 11, 2021 4.0 Overall, we've had a good experience with TriNet. The "outsourced HR" platform TriNet offers is the right decision for our small business so we don't have to invest in internal HR personnel. Pros TriNet helps us manage payroll, talent acquisition and retention, support for our employees, access to "big company" benefits and helps our management team with proactive risk mitigation and data compliance. Cons TriNet is expensive and the support we received for our company 401(k) plan was not good. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing TriNet More features and overall value than the competition. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) More overall features and value than our previous provider despite the increase in cost. Review Source AK Amanda K. Human Resources Director Human Resources Used the software for: 1-2 years ### "User friendly software for smaller businesses with one location." October 20, 2025 4.0 TriNet is very user friendly, easy to navigate and great for a small business. It is intuitive and somewhat customizable. I can't say it was a great value for money. For less costs, we could have switched to UKG. We ended up leaving them for ADP due to having multiple companies that we needed to manage that TriNet was just not capable of doing under one dashboard. Pros I used TriNet when it was still Zenefits. Overall, I think the software was very easy to use for payroll and employee pay, benefits administration, performance reporting and tracking, onboarding, and employee management. I will say, the program was easy to navigate, which allowed for a very minimal learning curve, which I appreciated. Cons I would not recommend TriNet if you have multiple companies that you need to manage within one system. This made payroll management and running reports quite the ordeal. I had to run the same report, in each company profile, and then combine the data. When you're doing this for 8 companies, it can be annoying. The other thing about TriNet was the payroll compliance issues. It would take a representative FOREVER to acknowledge receipt and then even longer for an answer. I had to stay on top of them constantly. Review Source Rajesh S. Owner Education Management Used the software for: 1-2 years ### "Small startups to bigger vendors" December 14, 2025 3.0 Trinet was a bigger company. They didn’t want to spend time and effort for smaller start ups. Mergers are generally messy for their customers. Pros Trinet was good for HR and Payroll. Working with their staff. It’s time management system was quite reliable. Cons Trinet acquired my old vendor Zenefits then jacked up the price by 3X. Merger of the two was painful. Review Source Response from TriNet Group January 22, 2026 We have received your feedback and appreciate you taking the time to share your experience. We are glad to hear our payroll, expert support and HR platform were able to support you during the transition to TriNet and wish you continued success! JJ Jackie J. Finance and People Operations Computer Software Used the software for: 2+ years ### "Hassle Free Payroll" December 3, 2025 4.0 We work with an excellent Account Representative who makes collaborating with TriNet easy and efficient. Communication is prompt—typically within a few hours when we need assistance—which makes a significant difference in our overall experience. Pros TriNet removes the burden of staying compliant with state employment laws and regulations. They manage all employer-related filings across the states where we have employees, and payroll is calculated, processed, and reported accurately without requiring hands-on involvement from our team. This automation gives us confidence that everything is handled correctly and on time. Cons Accessing certain reports can be challenging. Some reports are not readily available within the system and must be requested directly, which is not always obvious unless you already know they exist. Review Source Response from TriNet Group January 22, 2026 Thank you for taking the time to review your experience with TriNet, and for allowing us to serve you. We will share your insights with our HR platform team. VR Verified Reviewer Customer Marketing Manager Information Technology and Services Used the software for: 2+ years ### "TriNet is the only employee payroll system you’ll need! " December 16, 2025 5.0 TriNet is a holistic platform for all of our HR and payroll needs. It’s easy to use, secure, and overall reliable! Pros TriNet is an extremely reliable platform. My team and I utilize this for any information and processes related to payroll and HR mangament, as well as tax forms! Cons Nothing, TriNet has provided everything we need across the board to access our data related to payroll, tax information, and HR related data. Review Source Response from TriNet Group January 22, 2026 Thank you for this great review, and for allowing us to serve your HR needs. We look forward to witnessing your continued success. SS Sandeep S. CFO Biotechnology Used the software for: 2+ years ### "Good for small US subsidiaries but expensive, watch the minimums" December 17, 2025 3.0 TriNet served its purpose as our first US payroll solution and handled the basics competently. The low employee minimum made them accessible when we were just starting out. However, the cost became hard to justify as we grew, and their inflexibility when we temporarily dropped below minimums forced us to switch. Good starter solution for EU companies entering the US market, but be aware of the price premium and contractual requirements. Pros Allowed us to run payroll for our US subsidiary starting at a low number of employees, which was critical as a German company expanding to the US. Benefits integration worked well and saved us from managing multiple vendors. Cons Extremely expensive per employee. Software felt clunky and dated. Most critically, don't dip below their employee minimum. Review Source Response from TriNet Group January 22, 2026 We are glad to hear that we helped you navigate the complex HR needs of a global company like yours! We appreciate the feedback. VR Verified Reviewer Superintendent Education Management Used the software for: 1-2 years ### "TRINET SOLUTIONS" January 8, 2026 4.0 It was great. iT was a huge help since we were so new. Trinet was very supportive and walked us through each element of HR. And helped decrease our risk and liability. Pros Trinet was really helpful for our organization. It helped us organize everything we needed as a new organization. It helped a lot that they were able to trouble shoot any issues which took a huge weight off of us. Since we already had so much to do. Cons We were a new organization so all the information was a bit overwhelming. It was confusing to understand how exactly Trinet worked & each segmented division. Review Source Response from TriNet Group January 22, 2026 Thank you for sharing your experience with TriNet’s full-service HR solution. We are glad to hear we helped you manage your company’s risk and improve HR compliance. We appreciate the opportunity to serve you. MA Meghan A. shipping and receiving coordinator Logistics and Supply Chain Used the software for: 1-2 years ### "Easy As Pie " October 27, 2025 5.0 My overall experience with using TriNet is a great one. I use this daily and the fact that I can access my pay stubs easily is a Big PLUS. I'd definitely recommend TriNet to others. Pros I'd have to say that the one thing I like about TriNet is how user friendly it can be and the perks that they have. Cons There is only one small minute thing that was not a huge fan of is when i want to check my time and attendance for my hours I have to leave the app and be redirected to another one. Review Source LF Lashelle F. HR Generalist Non-Profit Organization Management Used the software for: 1-2 years ### "Overall good system" January 12, 2026 4.0 Overall it was a good system. I know companies that use and love TriNet, it just didn't work for the business needs at the time. Pros TriNet had great customer service and we had a great account manager for HR related items. The system was fairly easy to use. Cons It didn't support our international organization the way we hoped it would've. Also, the system wasn't as intuitive as you wanted it to be for certain processes. Review Source Response from TriNet Group January 22, 2026 Thank you for your feedback, and for allowing us to serve you. Meredith R. Customer Success Manager Financial Services Used the software for: 6-12 months ### "Clunky System Needs Updating" October 28, 2025 2.0 TriNet was a system that I felt could've provided more value. It was mostly used for HRIS data and payroll and wasn't as great as expected. Pros I liked that everything was all on the home page and there was a chat feature that I used quite often. Cons It was a clunky system with not a whole lot of helpful features. It often left me wanting more. I hope they've made more updates since I used it in 2022 and 2023. Review Source VR Verified Reviewer Office Manager Child Day Care Services Used the software for: 1-2 years ### "Secure & Easy to use." August 4, 2025 5.0 Trinet has good customer service. They have been able to help me when I call in with questions. Easy to use. Secure. Pros It's easy to use and allows me to go back in the history and pull reports of payroll. Trinet is the perfect most secure tool to use for payroll. Cons Trinet has been easy to use. Good customer service. Trinet is also very secure so I am never worried. Review Source HS Hussein S. Project Manager Information Technology and Services Used the software for: Less than 6 months ### "Comprehensive HR Services" July 18, 2025 5.0 Pros Payroll processing, tax filing, benefits administration, onboarding, and employee relations all in one platform. Cons TriNet can be expensive, especially for small businesses. Costs are typically per employee per month or a percentage of payroll, which adds up. Review Source GP George P. Talent-Payroll Specialist Human Resources Used the software for: 6-12 months ### "TriNet Review" March 20, 2025 3.0 As a former HR rep, I've had a good experience using TriNet. It is simple to learn and provided good functionality for onboarding employees and processing payroll. It was also one of the first HRIS platforms I learned how to use. However, I do think that the customer service needs to be improved as it can sometimes be difficult to get a hold of a representative and you might not always get a straight answer. Pros Great payroll processing functionality and transparency, easy to navigate. Selecting benefits was also simple and platform had great guides to follow for instructions. Cons Customer and phone service can be slow and unresponsive at times. Review Source TS Tracy S. Insurance agent Insurance Used the software for: Less than 6 months ### "TriNet Review" October 15, 2025 5.0 Pros I like how organized the software is and how easy it is to navigate through. I would highly recommend this software. Cons I do not any have dislikes or have a least like on this software. It’s very affordable and easy to use. Review Source JS Josh S. CEO Computer Software Used the software for: 2+ years ### "Trinet is a scam" October 25, 2023 1.0 Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating workers compensation. My medical premiums have increased from $48,000 per year per employee to $150,000 per year per employee which I believe is a direct violation of the affordable care act. Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible. Pros Over five years ago, Trinet used to save me money on health insurance and time on payroll. Now it provides lousy service at insanely high prices. Cons Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating workers compensation. My medical premiums have increased from $48,000 per year per employee to $150,000 per year per employee which I believe is a direct violation of the affordable care act. Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible. Review Source JT Jared T. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "TriNet as a Professional Employment Organization" December 2, 2023 3.0 TriNet is ideal if you have a small business that cannot get a good small company health insurance quote (usually less than 10 employees). However, once you get over the minimum threshold to compete in the insurance market, then TriNet is of little value. Pros TriNet is easy to use and provides all you need from a payroll, benefit and HR perspective. Cons The overall cost is high and the health insurance benefits are low to average quality, with fairly high deductibles and poor coverage. Reason for choosing TriNet We switched from TriNet after we found better alternatives that work much more cost effective. Review Source Margaret W. Freelancer-Blogger-Copywrite-Editing-Proofreading Used the software for: 2+ years ### "You don't have to be an accountant to use TriNet Expense" February 16, 2018 5.0 The ease of use, the sync'ng capabilities, and the upload features were some of the best. Also, it was very cost effective. Pros This was one of the easiest apps to train people on. Even those staunch pencil pushers really like how easy it was to scan receipts from the mobile app and it would automatically sync with the desktop app, I loved the fact that it was compatible with QuickBooks desktop when we were using it and it saved us hours of keying in the information. It had cut the expense processing time by at least 2/3. Cons I was really upset when TriNet decided not to support QB desktop and now supports QB online only. We have to have the desktop version of QB due to our inventory tracking system not available in QB Online. I had to terminate our contract with TriNet. Also, they did not have customizable reporting 3 years ago. Not sure if they do now or not. Review Source aC amanda C. People Operations Manager Computer Software Used the software for: 2+ years ### "Good but has issues" January 12, 2024 4.0 Pros I like their support the most. They are actually very helpful all the time (even though the chat box will kick you out if you don't respond in 30 seconds) and the platform is easy enough to navigate. We've received help with any issue that came up pretty promptly. Cons There have been a number of issues we've experienced with Trinet, mostly around employees going on leaves of absence. It's pretty hit or miss. Review Source AK Alex K. Senior Wealth Advisor Financial Services Used the software for: 2+ years ### "Love This Platform!" December 11, 2020 5.0 Pros Tri-net makes it easy to get any information related to my benefits with my employer at anytime. They even have a mobile app so I can get info. on the go. Cons There are no drawback that I encountered in my 7 years using this software. Any time I had an issue, Tri-Net came out with a fix. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) Corporate Action Review Source CM Candace M. HR Specialist Computer Software Used the software for: 1-2 years ### "Room for Error" April 10, 2018 3.0 I haven't used another HRIS system to compare TriNet but the benefits were that they take ownership of all payroll and legal related issues. Pros My current company has used TriNet for over 3 years, it was a great tool when we were a start up, but we have expanded to over 200 employees. The new Beta site is great as it's easy to use. Cons How often the site kicks you out and the inconsistency of certain things like creating new employees in TriNet. Just to login the site is very sensitive and takes multiple times to login. The turnaround time is mostly within an hour for responses but sometimes can take up to days or a week. Review Source MD Margaret D. VP Finance Computer Software Used the software for: 2+ years ### "Benefit selection for Small companies is excellent" November 15, 2022 2.0 Other than the excellent benefit selection, i dont love it. Pros Benefit selection for Small companies is excellent - variety and pricing. Our increase in rates over the past 2 years has been only about 5% per year. Cons The platform is limiting and nothing can be done retroactively. But more importantly, the customer support is very difficult. Its tough to get to the right person, sometimes it takes up to 3 days to get a response, and the quality of the CS in frankly, not good. I assume that is because they, like everyone else, have a staffing shortage. Review Source JD Juliette D. Head of HR Entertainment Used the software for: 2+ years ### "Smoke and mirros" February 27, 2020 2.0 Don't waste your time. Pros Their front end is built to copy market leaders like Justworks, meanwhile the backend is a legacy behemoth. Cons Major bugs and engineering issues - don't let them tell you otherwise. Reason for choosing TriNet I got rid of it. Review Source TB Tim B. Marketing Specialist Computer Software Used the software for: 1-2 years ### "Easy to Use Expense Platform" January 6, 2021 5.0 It was frustrating to move to another expense platform when I was fine with the last one we used. But TriNet expense has proven itself to be easier to use and has my complete satisfaction. Pros I use TriNet expenses every week for my expense reports. The platform is straightforward and very intuitive. I have to mark prepaid for most of my expenses since it was paid via a company card. TriNet expense makes it very easy to select whether the company originally paid for the expense with their credit card or if you need reimbursement because you paid for it yourself. Cons I occasionally have issues logging into the platform. I.e., it loads slowly or won't load at all. But that hasn't been an issue in the last 6 months. Review Source KM Kaitlin M. Non-Profit Organization Management Used the software for: 1-2 years ### "Constantly having problems" January 2, 2017 3.0 My organization has used TriNet expense for about 2 years. We like it because it syncs with our accounting system and our company's American Express accounts, and it has a Direct Deposit option for employee reimbursement. However, at least once every couple of months, there's a problem that arises with one of these features..with the systems not talking to each other or some other error. Then the TriNet customer service folks are a bit clueless, and it takes weeks for the problems to be resolved. We're in the process of reviewing other systems and will be hopefully ditching TriNet in the next couple of months. Review Source VR Verified Reviewer CEO Executive Office Used the software for: 1-2 years ### "Trinet has been a life saver" April 3, 2019 5.0 We have employees all over the United States - Trinet Hire makes that process so much easier for us though! Pros I love working with Trinet - their site is extremely easy to use. The functionality is fabulous! Cons I have no cons about this software at this time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.