# Page 2 | TriNet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TriNet the right Human Resources solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/192254/TriNet/reviews --- TriNet 4 (146) [View alternatives](https://www.capterra.com/p/192254/TriNet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of TriNet ## Showing most helpful reviews Showing 26-50 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NR Natalie R. Director, Human Resources Computer Software Used the software for: 6-12 months ### "Great option even for small businesses" March 23, 2026 5.0 Since beginning with TriNet in September 2025, our experience has been great. They have been instrumental in helping our small business streamline its HR and administrative processes. The services provided, particularly the legal and insurance benefits, have proven invaluable and have positively transformed how we manage our workforce. Pros Exceptional HR and Legal Support: The most significant benefit for our small business has been the access to legal professionals for HR issues. This has saved us considerable money and provided peace of mind, allowing us to manage complex situations with confidence. Enhanced Employee Benefits: TriNet enabled us to offer a level of comprehensive insurance to our employees that we would not have been able to secure on our own, which has been a huge boost to our recruitment and retention efforts. The Payroll process has been a timesaver too! Cons The weakest aspect of the service for us is the job posting and applicant tracking portion. Specifically, the initial setup for managing the flow of incoming resumes proved to be overwhelming and not very intuitive for a new user. Improving the user experience and simplification of the resume management system for new hires would be a valuable enhancement. Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing TriNet Right from the beginning it was just a feeling that we would be in great hands. Switched from [Justworks](https://www.capterra.com/p/223913/Justworks/) We joke about it Just not working. It was inferior. I was impressed right from the start with our contact Dorian. Review Source Response from TriNet Group March 31, 2026 Thank you, Natalie, for your sharing your experience with TriNet, and for allowing us to serve your HR needs. We are glad to hear that you are benefitting from our HR compliance and employee benefits offerings. We look forward to continuing to support your small business. CF Clarice F. Operations Manager Information Technology and Services Used the software for: Less than 6 months ### "Unparalleled Service Support Standards" March 24, 2026 5.0 Inspiring, comforting, supportive, and superlative. From the initial pitch to win our business I was inspired by the attention to detail and the care the TriNet team put in to ensuring their customers had all the tools they need to be successful. They were the best value for the cost of their services, and allowed us to provide our team with better benefits and more perks than we could have with any other service. The way they approach security and data protection puts my mind at ease. And the TriNet team is always right there when I need them. Pros What I love the most about TriNet is their team. From our initial sales team, through our amazing Implementation Support, on to our Customer Service Relationship Manager, and Payroll Customer Success Consultant. Hands down some of the best service experience I have ever had, with any company. They go above and beyond and honestly see your success as their own. So they work endlessly to ensure they are providing the exact tools or service you need, the way you want to have it. Cons Their platform is so detailed and the onboarding tour was a touch rushed (I could have used several webinars or tech guided tours, to help me get more acquainted). I feel like I am always asking questions about where to go, or how to do something. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Justworks](https://www.capterra.com/p/223913/Justworks/) Reason for choosing TriNet Better value, Amazing Staff, more comprehensive services that were right sized for our business. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Their Benefits were so expensive, they had a terrible support team. Review Source Response from TriNet Group March 31, 2026 Wow, Clarice, we really appreciate this feedback on your experience with TriNet, as it helps us to keep providing you with the HR support you need to grow your business. We are glad you are enjoying our full-service HR solution, and we agree that our entire customer support team is the best in the business! Thank you for being a TriNet customer and we look forward to continuing to serve you. Amber W. VP of People Operations Non-Profit Organization Management Used the software for: 2+ years ### "TriNet HCM" February 13, 2026 4.0 Pros I started using TriNet when they acquired Zenefits, so we were using a specific version (HCM) that I really loved. I enjoyed the simplicity of the product, I thought it was very user-friendly for both admins and employees, it was easy to set up, inexpensive, and made onboarding, payroll, and benefits a breeze. Cons TriNet stopped supporting the Zenefits product and some features started losing functionality (ie: no more integration with background check partner). They then required our account move to a new version and pricing structure. We used TriNet for nearly 6 years and if not for that change, we would have stayed with them indefinitely if it weren't for these changes. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing TriNet Cost and ease of use, prior experience with the Zenefits product Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Saved money while creating a much better connected all-in-one system Review Source Response from TriNet Group March 2, 2026 Thank you for your review and for allowing TriNet to serve your company’s HR needs. DM Dena M. President Professional Training & Coaching Used the software for: 6-12 months ### "CX Failure " March 28, 2026 1.0 Perhaps the worst customer experience possible. The disconnect between what sales offers / promises and reality is significant. If I were an executive at TriNet, I would be concerned about retention and brand reputation. I will not recommend TriNet to anyone. Pros The sales experience was the highlight. Once we were handed off from sales to implementation the experience has been extremely negative in all aspects. Cons Where to start - the overall experience has been awful. Inconsistent messages, representatives (we haven't had one consistent rep since joining), process and pricing inconsistencies. The overall customer experience the awful. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing TriNet Due to the promise for a stronger customer experience and lower pricing model. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) stronger CX and lower pricing were promised Review Source Response from TriNet Group March 31, 2026 Hi Dena, we have received your feedback and apologize for your experience. We have escalated your concerns and confirmed that a member of our team has reached out to you to address your concerns. Please let her know anything further you may need. DS Daniel S. Loaner Specialist Medical Devices Used the software for: 1-2 years ### "The Complete Business Solution" January 20, 2026 5.0 I found TriNet to be a clear and complete business tool that met all my needs. A complete and indispensable tool for my work environment. Pros I liked the ease of use of the TriNet interface. Navigating to all aspects of the workspace experience is straighforward and comprehensive. From timekeep to payroll, taxes to benefits, this product is a complete solution for my business. Cons I don't really have any complaints. Pretty much all my work-related, HR, tax reporting and payroll needs were easily found and actionable with minimal navigation in the software. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Company was sold and new management made that change. Review Source Response from TriNet Group January 22, 2026 Thank you, Daniel, for this incredible review, and for being a TriNet customer. We look forward to continuing to contribute to the growth and success of your business. VR Verified Reviewer Principal Staffing and Recruiting Used the software for: 2+ years ### "TriNet Experience & Thoughts" March 16, 2026 5.0 Pros user friendly, pretty straight forward, high-quality, cost-effective benefits packages that rival large corporations, designed for small-to-medium-sized businesses Cons slow customer service, high costs, and a clunky, outdated technology platform, long wait times for support Review Source Response from TriNet Group March 31, 2026 We appreciate you taking the time to review your experience with TriNet, and will share your feedback with our internal teams. We appreciate you being a TriNet customer and allowing us to serve your HR needs. JC Jenna C. Associate Director Environmental Services Used the software for: 6-12 months ### "User friendly " April 13, 2025 4.0 Overall, I think Trinet is a great fit for smaller companies. It is easy to navigate and user friendly. Pros Trinet is very user friendly and easy to navigate. When I first started my new job the onboarding process was fairly straightforward. Navigating their platform since intuitive. I know right where to look for benefits, time off, expenses, etc. Cons While the onboarding process was straightforward, the method of choosing health plans and dental plans was more difficult. It allowed you to review everything and select your preferred, but then I had to remember what I selected and deselect at a later stage, making it difficult. There are some things not as clear on the back end too. For example, if you are not assigned an approved for your business expenses, and you submit an expense report, nobody at the company is notified and the report somewhat disappears. Review Source JY Joseph Y. Program Manager International Affairs Used the software for: 1-2 years ### "No nonsense platform with room for improvement in the UI department" March 4, 2026 5.0 It was our organization’s HR platform, and from an employee experience perspective, it delivered a seamless service that effectively met our HR needs. Pros It’s a no-nonsense platform that works exactly the way you expect it to. I don’t recall ever struggling to find what I needed. Cons It's not the most aesthetically pleasing platform. Like I said it's a reliable platform functionally but it doesn't have the most refined UI. Review Source Response from TriNet Group March 19, 2026 Thank you for your thoughtful review of TriNet’s platform, and for being a valued TriNet customer! KM Kevin M. Systems Specialist Hospital & Health Care Used the software for: 1-2 years ### "Great for smaller companies" November 24, 2025 3.0 It served us well during our startup phase. I did find it increasingly difficult to use as we scaled. Pros Great product for smaller size companies. The implementation team was supportive and ongoing updates made the product better. Cons Reporting feels clunky hey, customization is limited and occasional system lags disrupt payroll runs. Review Source Response from TriNet Group January 22, 2026 We appreciate your feedback and will share it with our team internally. Thank you for being a TriNet customer! MF Mike F. Manager Food & Beverages Used the software for: 6-12 months ### "Master Reviewer" March 20, 2026 5.0 My overall experience with TriNet has been fairly positive and would definitely recommend to others. Pros What I like most about TriNet is that they handle payroll processing and employee benefits such as health insurance. Cons What I like least about TriNet is that it can be expensive and can have less control over HR processes. Review Source Response from TriNet Group March 31, 2026 Hi Mike, thank you for your review of TriNet and for being a valued customer! WC Winnie C. Office Manager Non-Profit Organization Management Used the software for: 1-2 years ### "A good payroll service" March 26, 2025 3.0 Overall, my experience has been satisfactory. Pros The pricing was lower than that of others. Cons I do not like the fact that I can not adjust my employees' time off balances. Since we are a nonprofit, we have many different funding sources, and we go by dollar amounts, while Tri-Net does not. This makes doing payroll so confusing when there is overtime. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The pricing from ADP to TriNet was a substantial savings. Review Source DL Daniel L. CEO Financial Services Used the software for: 6-12 months ### "New client: good experience!" April 14, 2026 5.0 Very smooth -- things operate in the background and we don't have to think about the details of HR very often. Pros The onboarding process was fantastic -- the process was clear and the expectations were established helpfully. Cons Fortunately for us, our HR support needs are pretty minimal, so we haven't encountered any difficulties yet. Review Source Response from TriNet Group April 20, 2026 Thank you, Daniel, for taking the time to share your experience with TriNet. We’re delighted to hear that your onboarding experience was smooth Thank you for trusting us to serve your HR needs. AH Ankurjyoti H. Campus Ambassador Computer Software Used the software for: I used a free trial ### "TriNet reviews " February 22, 2025 5.0 Overall good. Here's another example. Several months ago I began experiencing issues connecting to their I-9 certification service. I reported the issue which was related to weak encryption (and a Chrome update that refused to connect to the insecure server.) Nothing was done. A month went by and an update to Firefox prevented it from connecting as well. I escalated the issue, but nothing was done. It's been three months now and there's no ETA on the fix. Pros We've been a TriNet customer for 4 months so far, and I wouldn't recommend them to my friends or enemies. While our customer service rep has been very helpful, I have yet to successfully onboard a new employee (0 out of 5 so far) without a problem that requires reaching out to customer support. Problems that I've reported when we first joined and have followed up on regularly have never been addressed. The single worst part of TriNet is its website, and it is also what you, as a customer, will interact with most frequently. It will throw errors, lose your entered information, refuse to load, and make your life miserable. Even something as simple as entering a new employee will take hours and require back and forth with customer support to figure out why the SSN you entered was replaced by a system-generated dummy one and is preventing your new employee from logging in. Cons I have been found the Trinet customer service are very good and responsible Review Source AA Adam A. Sales Director Industrial Automation Used the software for: 2+ years ### "Better than ADP" March 17, 2025 5.0 Overall it is the best system I’ve used in my 30+ years in business. Better than ADP. Pros It’s extremely easy to navigate the site. Each section has its own “dashboard”, ie. PTO requests, Pay, Benefits, etc. It’s a great all in one solution for businesses of all sizes. Cons Just a minor detail, but the graphics, ie the category icons are a bit dated. Switched from [ADP Workforce Now On the Go](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/) Affordability mainly and we loved the functionalitys seen in the product demo. Review Source Ahmed Mohammed N. freelancer Program Development Used the software for: I used a free trial ### "A great companion — especially useful for employees and managers who need quick access to HR functions from their mobile device." July 26, 2025 5.0 i think it is nice Pros i think it is so helpful and Clean and intuitive layout that makes navigation easy, even for first-time users Cons Sometimes the app feels a bit slow when loading documents and i Would love to see more customization Review Source RR Rachel R. Sr Payroll Manager Education Management Used the software for: 1-2 years ### "Sr. Payroll Manager" January 6, 2025 1.0 Pros nothing. customer service was aweful. nothing positive to say unfortunately Cons Customer service, reporting, system was not user friendly. Taxes were not being filed and paid on time or at all Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) change of internal processes. wasn't robust enough Review Source LB Lisa B. Client Services Manager Marketing and Advertising Used the software for: 2+ years ### "User Friendly" May 21, 2025 4.0 Pros I felt like TriNet was easy to navigate, very user friendly and I liked that everything was all in one place. Cons TriNet would never seem to recognize my device so it always thought I was logging in on a new device which would require me to receive a confirmation code in order to log in each time which was a little inconvienent. Review Source TC Tess C. Director of Ops E-Learning Used the software for: 2+ years ### "Reliable and Consistent" March 7, 2025 5.0 Positive experience, a hr tool that walks the line between the archaic beasts and the too trendy new apps. Pros Trinet is consistent, easy to navigate, and helps immensely with HR management in house. Cons Some features like time tracking are not ideal, forcing us to adapt a secondary tool to cover the needs. But overall, still cost effective compared to other tools. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost effective, better features, and easier to navigate than the original tool we were using Review Source NH Nina H. Head of Performance Marketing Financial Services Used the software for: 1-2 years ### "TriNet is excellent" July 12, 2025 5.0 Overall, TriNet is an excellent software program for Human Resources and helps provide value to employees. Pros TriNet is simple to use, and helps to organize information in a digestible format that is easy to share and maintain. Cons TriNet has a lot of value, but the functionality is simple and there are not many ways to customize what we need. Review Source James C. Director of Digital Advertising Financial Services Used the software for: 2+ years ### "good HR platform" November 18, 2024 4.0 I used it for all of my HR needs at my previous company and it was pretty easy to use Pros it was an easy platform to manage my HR info Cons making changes would sometimes involve reaching out to internal HR team Review Source CG Chad G. Private Accounting Used the software for: I used a free trial ### "Value for Money, Security, Payroll" August 14, 2025 5.0 Pros Overall, I would have to say things like... Value for Money; Learning Curve; Security; Payroll and Employee Pay; Payroll Management; Payroll Review Source SS Sahil S. Security Engineer Information Technology and Services Used the software for: 6-12 months ### "Trinet Review" April 12, 2025 5.0 Pros Its customer service was speedy and accurate. I loved that they always gave accurate information Cons The interface for accessing FSA benefits. It was not very user-friendly. I found it challenging to navigate and had to call Customer support. I felt a bit lag as well. Review Source EM Emily M. HR Generalist Financial Services Used the software for: 1-2 years ### "Love TriNet!" October 24, 2024 5.0 This is the first time I've used TriNet as a PEO in my career and it has been nothing but positive. Pros I enjoy the user friendly interface, resulting in positive experiences. Cons I have no cons about TriNet. It has been a positive experience for employees. Review Source TS Tracy S. Insurance agent Insurance Used the software for: Less than 6 months ### "TriNet Review" October 15, 2025 5.0 Pros I like how organized the software is and how easy it is to navigate through. I would highly recommend this software. Cons I do not any have dislikes or have a least like on this software. It’s very affordable and easy to use. Review Source MM Marcus M. CEO Real Estate Used the software for: 2+ years ### "Small business beware" July 26, 2024 1.0 Awful. Poor training Poor communication Poor onboarding Bullying Bureaucracy Pros TriNet should be a good platform for streamlining payroll and healthcare. Unfortunately their service fails them continuously. Cons Bureaucracy and bullying. Complete failure to deliver R&D tax credits over a FOUR YEAR period. If you are a small business do not allow TriNet to claim your R&D tax credits as we have been trying to recover our from them for over 3 years. TriNet give no assistance or service in filing for these refunds and then blame you, the small business customer for missing details. They then withhold you refunds until ALL of their customers returns are approved by the IRS so you are actually penalised for being a TriNet subscriber. TriNet explain aware their service failures as policy and consistently fail in onboarding and support. They are actually very damaging to small businesses as they will terminate your contract for minor infractions with no notice and no ability to remedy. When they terminate your contract they withhold your employees payroll despite the fact that they have no credit risk. Alternatives considered [Trend Micro TippingPoint](https://www.capterra.com/p/238487/Trend-Micro-TippingPoint/) Reason for choosing TriNet Because of previous relationships in a much larger business. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.