# Call Record Analyzer Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Call Record Analyzer Software - reviews, pricing plans, popular comparisons to other Call Recording products and more. Source: https://www.capterra.com/p/192378/Call-Record-Analyzer --- # Call Record Analyzer Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Call Record Analyzer ## What is Call Record Analyzer? Need to generate meaningful reports from your Cisco UC environment? We can help. CRA is a powerful cloud based, easy to use, modern web call reporting analytics and troubleshooting platform for Cisco UC environments. ## What is Call Record Analyzer used for? [Call Accounting](https://www.capterra.com/call-accounting-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $415 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Call Record Analyzer?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.callrecordanalyzer.com&name=Call Record Analyzer) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Call Record Analyzer 5.0 (1) VS. [4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/) Starting Price $415 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (18) Value For Money 5.0 (1) Value For Money 4.8 (16) Customer Service 5.0 (1) Customer Service 4.9 (18) ## Call Record Analyzer alternatives [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (687)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) [4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134672/PhoneBurner/) [NUACOM](https://www.capterra.com/p/161267/NUACOM/) [4.8 (30)](https://www.capterra.com/p/161267/NUACOM/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161267/NUACOM/) ## FAQs about Call Record Analyzer Overview ### What company size and specific industries is Call Record Analyzer built for? Call Record Analyzer is designed for companies of any size that use Cisco's Unified Communications solution and need an affordable cloud service to understand their UCM environment. The vendor does not specify particular industries, so the product appears to fit organizations across sectors that rely on Cisco UCM. Features and Usability ### What are the key features of Call Record Analyzer? Call Record Analyzer offers call recording, call monitoring, and real-time monitoring for tracking live and stored calls. It also includes call reporting, customizable reports, and reporting & statistics, plus activity tracking, usage tracking/analytics, by-extension reporting, caller ID, call transfer, and fraud detection. Getting Started and Support ### What training and onboarding options does Call Record Analyzer offer? Call Record Analyzer provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material for self-paced review of features, setup steps, and product details. Getting Started and Support ### What customer support options does Call Record Analyzer offer? Call Record Analyzer provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support experience is available here, so user sentiment about response times, helpfulness, or common frustrations cannot be described from the provided data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems By-Extension Reporting Report incoming and outgoing calls for specific extensions Calendar Management Track and manage schedules and meetings via an integrated calendar Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Record Analyzer 24 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Report incoming and outgoing calls for specific extensions Track and manage schedules and meetings via an integrated calendar Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Alter the layout and content of reports Import and export data to and from software applications Identify and prevent suspicious activity Track and monitor incoming call statistics Track and monitor outgoing call statistics Organize and manage the accomplishments and development of employees or performance of applications or systems Active monitoring of systems, applications, or networks Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage calls that were missed or not attended Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track calls answered by employees Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $415.00 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BB Belal b. Manger Leisure, Travel & Tourism ### "Excellent call record" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2019 Pros We appreciate this service really very Excellent this service helped us to our work in our company working quickly. Cons Excellent company services call records . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2019 Much appreciated and thank you for your support! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.