--- title: "Call Record Analyzer Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Call Record Analyzer Software - reviews, pricing plans, popular comparisons to other Telecom Expense Management products and more." source_url: "https://www.capterra.com/p/192378/Call-Record-Analyzer/" page_type: "product" language: "en" --- # Call Record Analyzer Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Call Record Analyzer ## What is Call Record Analyzer? Need to generate meaningful reports from your Cisco UC environment? We can help. CRA is a powerful cloud based, easy to use, modern web call reporting analytics and troubleshooting platform for Cisco UC environments. ## What is Call Record Analyzer used for? [Telecom Expense Management](https://www.capterra.com/telecom-expense-management-software/)[Call Accounting](https://www.capterra.com/call-accounting-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $415 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Call Record Analyzer?[Manage this product listing](https://www.g2.com/products/call-record-analyzer/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Call Record Analyzer 5.0 (1) VS. [4.3 (717)](https://www.capterra.com/p/76/Intacct/reviews/) Starting Price $415 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.2 (18) Value For Money 5.0 (1) Value For Money 4.0 (16) Customer Service 5.0 (1) Customer Service 4.0 (18) ## Call Record Analyzer alternatives Highest Rated [4.8 (12)](https://www.capterra.com/p/187781/Mobil-X-Suite/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Microcall](https://www.capterra.com/p/128915/Microcall/) [4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/128915/Microcall/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) [CommView](https://www.capterra.com/p/86976/CommView/) [3.3 (3)](https://www.capterra.com/p/86976/CommView/#reviews) Starting price $77.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 67% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/86976/CommView/) ## FAQs about Call Record Analyzer Overview ### What company size and specific industries is Call Record Analyzer built for? Call Record Analyzer is designed for any company that uses Cisco’s Unified Communication solution, especially organizations seeking an affordable cloud service to understand their UCM environment. The vendor description does not specify a particular company size or industry, so it appears suited to Cisco UC users across sectors. Features and Usability ### What are the key features of Call Record Analyzer? Call Record Analyzer offers call recording, call monitoring, and real-time monitoring for voice activity oversight. It includes call reporting, customizable reports, reporting & statistics, and usage tracking/analytics for analysis, plus by-extension reporting, inbound reporting, outbound reporting, and a who answered log for call records. Getting Started and Support ### What training and onboarding options does Call Record Analyzer offer? Call Record Analyzer provides live online sessions, webinars, and documentation for getting started. Live online sessions support guided instruction, webinars present scheduled training content, and documentation offers written reference material for self-paced review of product features and setup steps. Getting Started and Support ### What customer support options does Call Record Analyzer offer? Call Record Analyzer provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support experience is available, so user sentiment on response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features AI summary Based on 2,775 Telecom Expense Management reviews According to Capterra reviewers, these are the call recording features buyers prioritize most when evaluating a solution: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) Call Record Analyzer focuses on other capabilities that reviewers also value, including **Call Monitoring** (**44%**). This feature gives teams better visibility into live or recorded conversations, helping businesses review agent performance, maintain service quality, and spot coaching opportunities more quickly. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems By-Extension Reporting Report incoming and outgoing calls for specific extensions Calendar Management Track and manage schedules and meetings via an integrated calendar Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Record Analyzer 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - By-Extension Reporting: Report incoming and outgoing calls for specific extensions - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Fraud Detection: Identify and prevent suspicious activity - Inbound Reporting: Track and monitor incoming call statistics - Outbound Reporting: Track and monitor outgoing call statistics - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Unattended Call Management: Manage calls that were missed or not attended - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Who Answered Log: Track calls answered by employees --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $415.00 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BB Belal B. Manger Leisure, Travel & Tourism ### "Excellent call record" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2019 Pros We appreciate this service really very Excellent this service helped us to our work in our company working quickly. Cons Excellent company services call records . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2019 Much appreciated and thank you for your support! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.