# Movidesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Movidesk Software - reviews, pricing plans, popular comparisons to other Service Desk products and more. Source: https://www.capterra.com/p/192413/Movidesk/pricing --- # Movidesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Movidesk ## What is Movidesk? A Movidesk é um software completo de atendimento ao cliente que centraliza sua comunicação, aumenta a produtividade da sua equipe e evolui a sua gestão com mais de 75 indicadores. O Movidesk tem tudo que você precisa para estruturar o seu atendimento: -Completo e com uso ilimitado por usuário; -Se adapta às necessidades da sua organização; -Empresa 100% brasileira; -Time de especialistas dedicado para implementar o software de um jeito fluido e seguro; -Satisfação garantida: CSAT médio de 95%. ## What is Movidesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Movidesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zenvia.com&name=Movidesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Movidesk 4.8 (5) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $99 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.6 (298) Value For Money 4.4 (5) Value For Money 4.6 (294) Customer Service 4.4 (5) Customer Service 4.7 (297) ## Movidesk alternatives [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month [4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/192413/Movidesk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Database 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Email Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Live Chat 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Support Ticket Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Ticket Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Movidesk 36 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Communicate using direct chat or messages within the system Configuration Management Database Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Use AI to generate content in the form of text, images, videos, etc. Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.4 (5) Free Trial Basic $99.00 Per User,Per Month Value for money 4.4 (5) 4.4 Based on 5 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Redmine](https://www.capterra.com/p/212445/Redmine/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (5) 4.4 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Quality Assurance Information Technology and Services ### "Acessos diários e gestão de usuários" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2023 nos ajudou bastante a manter os clientes informados e garantir que os problemas na plataforma fossem devidamente documentados e resolvidos. Pros a funcionalidade de chatbot tem ajudado a manter os usuários sempre atualizados sobre as solicitações do portal, sempre alimentamos com manuais e guias.Também usamos bastante as respostas de tickets abertos via email, sempre é bem rapido e eficiente Cons a curva de aprendizado para configurar a plataforma é um pouco alta, mas imagino que isso seja comum entre outras ferramentas, mas depois de pouco tempo já tive muita facilidade para implantar coisas novas para os usuários Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Infelizmente, como a Zendesk não é brasileira, ficou fora do custo esperado, portanto achamos esta plataforma nacional com um custo x benefício muito interessante Alternatives considered [Octadesk](https://www.capterra.com/p/192993/Octadesk/) Reasons for choosing Movidesk Custo x Benefício Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GR Gleibson R. Gestor Information Services ### "Avaliação" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 10, 2022 Tem sido no geral uma experiência positiva, mas com pontos a melhorar. Pros Custo-benefício, a plataforma é intuitiva e muito boa para gerenciar comunicação via chat. Cons relatórios e gestão de fila e tickets, ainda não possuímos um chat continuo como no zendesk, todo novo contato gera um novo ticket e a pessoa tem que recapitular o que precisa. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Movidesk Preço. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VS Vanusa S. Support Coordinator Computer Software ### " With an affordable price, it meets the needs of service management very well." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2021 When we chose Movidesk, it was a great challenge. We went through a 3-month preparation to ensure that the tool change process did not impact our customers, and it was a success. We were able to organize our operation and share the information. After 1 and a half years of use, we are still improving our day to day with the customizations that the tool allows, giving the possibility for the process of continuous improvement, which never stops. Pros Movidesk is all interactive, its use is simple and didactic. The possibility of customizing it according to the needs of my team, I would say is the right point for choosing this software. The entire organization has access to the platform and can follow in real time what is happening with each of our customers, this has brought us scale, that is, I don't need to but spend precious time updating, for example, the account manager of which calls your customer has open. Cons Integration with (Jira) software used by the internal team is restricted and ends up making tasks that could be automated, manual. As an example, I mention information from Jira, which cannot be shared on Movidesk. Although I have recently seen improvements in the reports, I miss some reports to monitor the actions of agents, focused on management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Renan A. Analista de TI Information Technology and Services ### "Melhor ferramenta de Helpdesk!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2020 Excelente experiência, atendimento e suporte de qualidade. Configurei tudo diretamente com a ajuda do suporte. Pros Incrivelmente fácil de usar, fácil de editar e personalizar da forma que atenda a sua necessidade. Automatiza processos, gera estatísticas. Cons Algumas melhorias de layout, mas nada que afete a usabilidade. Reasons for choosing Movidesk Pelo custo benefício e pela quantidade de personalização para atender o negócio da empresa que trabalhava na época. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EJ Emilio Joaquin B. Customer Success and Implantation Analyst Information Technology and Services ### "Easy attendance control" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 10, 2019 After the necessary configurations, working with Movidesk has made it possible to handle problems more easily, it has many built-in tools that make it easy. Pros It has a very easy to use and understand interface, allows you to quickly consult the necessary information. Cons There are a lot of settings and settings to start using the software. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) By value, turns out to be cheaper and allows you to create customizable fields. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reasons for choosing Movidesk Because Movidesk has more tools and information and allows you to integrate phone calls. 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