# Capacity Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Capacity Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/192480/Capacity --- # Capacity Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Capacity ## What is Capacity? Capacity is an industry leader in support automation for both customers and employees. Capacity's AI-powered helpdesk answers more than 84% of all inquiries without human involvement. If Capacity doesn't know an answer, the question is seamlessly escalated to the appropriate subject matter expert via a ticket or live chat. Get up and running within 30 days. Learn more about Capacity. ## What is Capacity used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Robotic Process Automation](https://www.capterra.com/robotic-process-automation-software/) Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25000 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Capacity?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://capacity.com/&name=Capacity) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Capacity 4.5 (14) VS. [4.4 (4,072)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $25000 Per Year Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (14) Ease Of Use 4.3 (3,596) Value For Money 4.2 (9) Value For Money 4.2 (2,650) Customer Service 4.6 (12) Customer Service 4.3 (2,760) ## Capacity alternatives Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.2 (984)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.5 (3,409)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/192480/Capacity/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Task Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Capacity 103 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Bots that work alongside humans on tasks that cannot be fully automated Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Track and manage schedules and meetings via an integrated calendar Create and manage digital catalog of products/services with their details, specifications, and price Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Configuration Management Database Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Initiate interactions with customers by proactively starting conversations or providing informational content Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of dashboards Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage and store data in a database Graphical representation of data Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service For the intention to be used by developers Intended to be used by online stores Caters to sales teams Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Create, design and modify the flow and processes of tasks in a project Calculate a company, client account or person's health via a scoring system Manage and track all disruptions and incidents Embed/link applications into third party software so it can be accessed within a third party system Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Drag and drop/visual interfaces that allow non-tech users to build without writing code Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Ability to recognize printed or written text within digital images or scanned documents A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Predict future data based on historical data sets Outline and document business processes via step-by-step building blocks Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Streamlining repetitive tasks and activities through automated and predefined workflows Create, manage, or update project workflows. Estimate or forecast of a future scenario based on the study of present trends Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Edit text as needed Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Automate processes from start to finish without human assistance Track and interpret metrics on the usage of company resources Program systems that assist users with their daily administrative responsibilities Interact with data visualization elements, such as charts and graphs, to drill down into data Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (14) 4.1 Based on 14 reviews ## Pricing Value for money 4.2 (9) Basic $25,000 Per Year Value for money 4.2 (9) 4.2 Based on 9 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Box](https://www.capterra.com/p/148766/Box/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (12) 4.6 Based on 12 reviews ## User reviews Overall rating 4.5 Based on 14 reviews Filter by rating 5(9) 4(3) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User CEO Marketing and Advertising ### "Capacity: An AI-powered team collaboration software with intuitive features" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 4, 2023 Overall, Capacity is an AI-powered team collaboration software platform that offers intuitive features for teams looking to improve their productivity and efficiency. While there are some limitations, such as limited customization and team management features, the platform's AI-powered virtual assistant, seamless integrations, and advanced reporting and analytics make it a valuable tool for businesses of all sizes. However, the platform's limited pricing options and support options may make it less accessible to some teams. Pros AI-powered virtual assistant: Capacity's AI-powered virtual assistant can help teams automate tasks, manage projects, and provide contextual responses to queries, increasing team productivity and efficiency.Intuitive features: The software has an intuitive and easy-to-use interface, allowing teams to collaborate efficiently and effectively.Seamless integrations: Capacity integrates with other popular software platforms, such as Slack and Microsoft Teams, making it easy to incorporate into existing workflows.Advanced reporting and analytics: The platform provides detailed reporting and analytics, allowing teams to monitor their productivity and measure their success. Cons Limited customization options: While Capacity offers some customization options, it may not provide enough flexibility for some businesses' specific needs.Limited team management features: Capacity may not provide enough features to manage teams effectively, such as task assignment, time tracking, and performance monitoring.Limited pricing options: Capacity's pricing may be limiting for smaller businesses or teams with limited budgets.Limited support options: The platform's support options may be limited or costly, making it difficult for some teams to get help when needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jelle D. Software Engineer Computer Software ### "Powerful software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 31, 2022 My overall experience is simply great Pros The UI of Capacity is one of my favourites, their customer service is very friendly and has responded quickly to my teams needs. It's easy to get started with too, including new users. Cons I can't think of anything that I dislike about Capacity, it might not be the best match for you if you want to use it for a big company. I'm looking forward to having more functionalities! Switched from [Helpfruit](https://www.capterra.com/p/209117/Helpfruit/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2022 Thanks Jelle! We're always adding to the product and look forward to providing everything you and your team need to automate support for customers and teams! SM Santino M. Student Education Management ### "Capacity Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 21, 2022 Pros A highly customizable chatbot, its intuitiveness allows for reduced times when answering repetitive questions. Very easy to use and integrate into websites. The customer support team is very knowledgeable and aided greatly with the few queries that came up. Cons No major issues were experienced with Capacity to this point. Switched from [Froged](https://www.capterra.com/p/196490/Froged/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Brett H. Director, Linguistics Program Education Management ### "Educational Chat Bot " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2020 We are using capacity software as an educational tool to familiarize students with practical uses of natural language processing. The Capacity team has been incredible helpful in our efforts towards this objective. Pros I was impressed with how easy it was to integrate the software with our existing website. The Capacity team is very helpful. They are very responsive to questions and suggestions. Cons I can't say at this point that there is anything not to like about the software. We haven't been able yet to take advantage of all the ways that we can use it. We are still exploring the different types of things that it can help us do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2020 Thank you for the kind words! We are excited about the possibilities of the platform with your institution. Please keep the feedback coming as every bit helps. Visit capacity.com/contact-us to let us know what you think. KT Kasezga T. Sales Financial Services ### "Capacity Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 14, 2020 Positive so far Pros The ability to collaborate between sales/marketing. Cons More intuitive GUI to spur the ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2020 Thank you for your feedback! We are glad you are having a positive experience so far. We are continually improving our product, and we appreciate the feedback for a more intuitive GUI. KK Kirsten K. Staffing Manager Insurance ### "Great concept but needed more work before release" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 May 11, 2020 Pros The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked. Cons We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2020 Thank you so much for your feedback. We're working hard to make Capacity better every day and we're glad you find it simple to use. Our product is constantly evolving, and we appreciate your suggestions on new features. We'll continue to reach out for additional feedback from your team as we plan our product roadmap. NA Nicole A. Marketing Manager Financial Services ### "Great tool for the new decade!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 11, 2020 \[SENSITIVE CONTENT HIDDEN\] and the Capacity team has been great and VERY patient with us as we went through some transitions during our onboarding. They're always available to help and answer our questions and great to work with. Pros We're in the process of ironing out the last few kinks before launching but I know that it will cut back the amount of emails I receive daily with redundant questions that sometimes take up hours of my day/week just answering. Looking forward to having a go-to "point person" per-se for people to quickly ask their questions to. Cons I don't have any negatives to say right now - just hope that everything runs smoothly after we officially launch to the company :) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2020 We appreciate your feedback! We are confident that you will be very pleased with the results once you officially launch our platform. As always, please reach out to our Customer Success team if you need anything at all throughout the process. AH Alyssa H. Talent Development Manager Staffing and Recruiting ### "Great concept - Wonderful staff" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 11, 2020 Our overall experience has been great! Great team to work with and they really helped set us up or configure our platform with any updates. Pros Capacity is easy to use and to set up. The customer support at Capacity is also amazing and they are incredibly helpful. If we ever have questions or issues they respond extremely fast. The integration through our internal messaging system, Slack, has also been great! Cons I do feel that reliability could be improved. There have been times where, when asked a question, the bot will just not respond or will connect with an unapplicable answer. While this doesn't happen often, it would improve reliability if it didn't happen at all. It would also be nice if you could set up a new user on your side rather than having to email Capacity and ask them to set up a new user. Reasons for choosing Capacity N/A Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2020 Thank you so much for your feedback! We're working hard to make Capacity better every day. We're happy to hear that Capacity was easy to implement and simple to use. We will share your positive feedback with our Customer Support team. We are continually improving our product, and we appreciate your feedback and suggestions for future features. JG Jeremy G. LOIS Co-pilot Financial Services ### "LeaderOne Co-pilot review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 11, 2020 I have enjoyed working with Capacity so far. The people have been very informative and helpful. Pros This software is simple to use on the back end. It has integrated well to this point and hopefully will continue to do so in the future. I like that they are continuously working on features such as guided conversations to make front end usage easier. Cons I wish the software would offer a tool to click through the questions within a folder. Some folders have 100+ questions and to move on to the next one in the folder, I have to go back to the folder and scroll all the way down to the next question to edit it. It would be nice if there was a way to toggle through the questions without having to dig through the whole folder repeatedly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 16, 2020 Thank you so much for your feedback! We're working hard to make Capacity better every day and we're glad you find it simple to use. BS Brooke S. Learning Strategist Financial Services ### "Excellent Customer Success Team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 3, 2019 The Capacity team is top notch as is the software itself. Pros The Capacity team is very responsive to all of our support inquiries; they are a great partner. Cons It required more of our own employees' time to set up and maintain than I had expected. That said, if you are aware of that upfront and have the personnel in place to support it, then it's not really a con. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2019 Thank you so much for the kind words. We are happy to hear that our Customer Success Team has been very responsive and helpful. Please reach out anytime with additional questions or feedback. Thank you for being a valued customer! [View all Reviews](https://www.capterra.com/p/192480/Capacity/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)