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Capacity is an industry leader in support automation for both customers and employees. Capacity's AI-powered helpdesk answers more than 84% of all inquiries without human involvement. If Capacity doesn't know an answer, the question is seamlessly escalated to the appropriate subject matter expert via a ticket or live chat. Get up and running within 30 days. Learn more about Capacity.
Provider
Capacity
Located In
United States
Foundation
2017
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, In Person, Live Online, Videos
Support
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support
Capacity serves multiple teams within businesses across industries. Every organization has knowledge scattered across apps, docs and people on the team. We're here to bring that knowledge forward.
Content Source: Capacity
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Capacity Reviews
Pros
I was impressed with how easy it was to integrate the software with our existing website. The Capacity team is very helpful.
Our overall experience has been great. Great team to work with and they really helped set us up or configure our platform with any updates.
The Capacity team is very responsive to all of our support inquiries; they are a great partner.
Cons
Limited customization options: While Capacity offers some customization options, it may not provide enough flexibility for some businesses' specific needs.
Limited pricing options: Capacity's pricing may be limiting for smaller businesses or teams with limited budgets.
Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website.
"Capacity’s Knowledge Management Solution"
Overall: We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization.
Pros: The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips.
Cons: We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon.
Vendor Response
"Valuable Time Saver"
Overall: Fantastic and quick which is just the way I like to operate.
Pros: 1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue. 2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly. 3) The price point for this product is extremely fair. 4) Customer Support is attentive and more than willing to approve functionality and the end user's experience!
Cons: 1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one.
Vendor Response
"Great concept but needed more work before release"
Pros: The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked.
Cons: We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website.
Vendor Response
"Capacity: An AI-powered team collaboration software with intuitive features"
Overall: Overall, Capacity is an AI-powered team collaboration software platform that offers intuitive features for teams looking to improve their productivity and efficiency. While there are some limitations, such as limited customization and team management features, the platform's AI-powered virtual assistant, seamless integrations, and advanced reporting and analytics make it a valuable tool for businesses of all sizes. However, the platform's limited pricing options and support options may make it less accessible to some teams.
Pros: AI-powered virtual assistant: Capacity's AI-powered virtual assistant can help teams automate tasks, manage projects, and provide contextual responses to queries, increasing team productivity and efficiency.Intuitive features: The software has an intuitive and easy-to-use interface, allowing teams to collaborate efficiently and effectively.Seamless integrations: Capacity integrates with other popular software platforms, such as Slack and Microsoft Teams, making it easy to incorporate into existing workflows.Advanced reporting and analytics: The platform provides detailed reporting and analytics, allowing teams to monitor their productivity and measure their success.
Cons: Limited customization options: While Capacity offers some customization options, it may not provide enough flexibility for some businesses' specific needs.Limited team management features: Capacity may not provide enough features to manage teams effectively, such as task assignment, time tracking, and performance monitoring.Limited pricing options: Capacity's pricing may be limiting for smaller businesses or teams with limited budgets.Limited support options: The platform's support options may be limited or costly, making it difficult for some teams to get help when needed.
"You'll never have to answer a question twice. Use Capacity - a great AI platform"
Overall: With our growth, we need partners that help us scale. Capacity is a great partner for that growth.
Pros: Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity.
Cons: Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins.
Vendor Response
