# One Mnet Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is One Mnet Health the right Medical Scheduling solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/192601/Medical-Passport/reviews --- One Mnet Health 4.8 (37) [View alternatives](https://www.capterra.com/p/192601/Medical-Passport/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Reviews of One Mnet Health Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CS CARINA S NRCMA/MEDICAL RECORDS CLERKHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “THIS SOFTWEAR IS EASY TO USE AND VERY HELPFUL WHEN IT COMES TO PATIENT SATISFACTION. AND THERE ARE NEW THINGS ALWAYS EVALVING THAT THIS SOFTWEAR IS ALWAYS GETTING BETTER.“ August 18, 2020 MB Melissa B DONMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Multiple folders for passport archive makes finding documentation difficult for patient records when chart auditing.“ August 18, 2020 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RG RENEE G. PATIENT ACCOUNT SPECIALIST Medical Practice Used the software for: 2+ years ### "A great tool " August 31, 2020 4.0 I like the ease of use and use it quite frequently. Pros I like how well the set up is. You have the ability to limit the search. The ease of making changes is great. You don't have to start all over again. Cons I wish you could search just by date of birth, instead of last name. Sometimes, the name we have, isn't the same that's in OMP. However, you have to have a last name, or you can't search. Review Source BK Brenda K. RN Coordinator Pre-op/Pacu Hospital & Health Care Used the software for: 2+ years ### "Ease of using" August 30, 2020 5.0 For the most part it has been a great asset to our company Pros It is easy to use and to navigate. Easy check the blanks and ability to write in any other necessary informaiton Cons Patients still seem to have problems with inputting their medications. They can't always find the med they are looking for. Often times they will give up and just bring a medication list the day of surgery Review Source aB ann B. Registered Nurse Hospital & Health Care Used the software for: 2+ years ### "Review" August 31, 2020 4.0 Pros Easy to use. The patients History is well organized. Cons If it has been longer than a few weeks of using, it locks you out and supervisor has to reset. Review Source jS julie S. CEO Hospital & Health Care Used the software for: 1-2 years ### "Obtaining Software System for Patient Care" August 27, 2020 5.0 we have decreased time with Patient Calls with OMP as well as energy used to facilitate flow within the facility using Big Board with OMP Pros Product was easy to use and easy to educate teammates that were not use to using computer programs Cons We had a great on boarding process with OMP because of their customer service , everything has went smoothly. At times our HST software does not " speak " with OMP in some areas Reason for choosing One Mnet Health Hearing about OMP from other Surgical Care Affiliates Centers and how well they liked the product, as well as cost Review Source NC Natalie C. Director Hospital & Health Care Used the software for: 2+ years ### "Wouldn't want to function without it!" August 18, 2020 5.0 Overall our experience has been excellent. Pros We like the auto messaging feature. We also like the ability to customize the format and the alerts. The customer service is really good, as well! Cons What we like least is that we have to transcribe the information we receive into our EHR, but it is custom formatted to make it easier and it's not the fault of Medical Passport. Review Source JV Jessica V. Nurse Manager Hospital & Health Care Used the software for: 2+ years ### "One Medical Passport" August 24, 2020 5.0 Excellent customer service. Immediate feedback and response Pros One Medical Passport software is customizable to meet the consumer's needs. It is not "one size fits all" software. Cons The only down side of having this software is we are still facility that does not utilize an EHR. If we did have an EHR, we would be able to use more functions provided with One Medical Passport. Review Source RW RYAN W. DON Hospital & Health Care Used the software for: 2+ years ### "Essential " August 25, 2020 5.0 The best vendor I have worked with in my career. The team is helpful, efficient, and responsive. Pros Engage is great for communicating needs with the patient that is up to date and effective Cons There are always small components that are identified as missing or incorrect, but the team at OMP has always been great in taking feedback and helping with change or implementation Review Source JF Jeniffer F. Nurse Manager Hospital & Health Care Used the software for: 2+ years ### "Simplify your admissions process" August 27, 2020 5.0 None Pros I love the simplicity of One Medical Passport. It is easy for both staff and patients to utilize. The information translates to our Electronic Medical Record almost seamlessly. Cons Set up was time consuming, but well worth the effort! Reason for choosing One Mnet Health One Medical Passport had a much more professional look and feel to the product. Review Source CS CARINA S. NRCMA/MEDICAL RECORDS CLERK Hospital & Health Care Used the software for: 1-2 years ### "ONE MEDICAL PASSPORT IS GREAT!!" August 18, 2020 5.0 IT HELPS WITH THE PROCESS OF PATIENT CHECK IN AND PRE-OP. AND WE ALSO USE THE BIG BOARD THAT HELPS US WITH PATIENT ORDER AND KEEPS THE FAMILY MEMBERS UP TO DATE AS WELL. Pros THIS SOFTWEAR IS EASY TO USE AND VERY HELPFUL WHEN IT COMES TO PATIENT SATISFACTION. AND THERE ARE NEW THINGS ALWAYS EVALVING THAT THIS SOFTWEAR IS ALWAYS GETTING BETTER. Cons THERE IS NOTHING THAT I LIKE LEAST ABOUT THIS SOFTWEAR, EVERYTHING THAT I NEED IS A CLICK AWAY AND IF I DO THINK OF SOMETHING I JUST CALL AND IT IS FIXED THE SAME DAY Review Source lY lisa Y. executive director Hospital & Health Care Used the software for: 2+ years ### "ONE MEDICAL PASSPORT" August 24, 2020 5.0 Excellent Pros This software has really helped streamline our work flow processes. They constantly come up with new features that are beneficial to our industry. Excellent support! Cons Integration was easy, training is good, very encouraged by new products. Review Source MB Melissa B. DON Medical Practice Used the software for: 1-2 years ### "Simplified Patient Registration" August 18, 2020 5.0 Great streamlined process for patient registration Pros Total office package for patient chart maintenance Cons Multiple folders for passport archive makes finding documentation difficult for patient records when chart auditing. Review Source BW Brandi W. Nurse Administrator Medical Practice Used the software for: 1-2 years ### "OMP" August 18, 2020 5.0 Pros The versatility of the software to do so many things related to our surgery center. Cons Some areas I would like to customize more, but they charge you extra to do that. Review Source KS Kelly S. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "Easy to use and full of information. " March 31, 2025 5.0 Great! Working with the OMP team is always positive. They are extremely responsive to questions and issues. Making changes is also an easy process. Pros The messaging to patients and reports available to users Cons The length of time it takes for the patients to fill it out Alternatives considered [HST Pathways](https://www.capterra.com/p/178241/HST-Pathways/) Reason for choosing One Mnet Health The wide range of services offered and the personalization options available. Review Source JG Jenn G. CEO Hospital & Health Care Used the software for: 2+ years ### "Highly recommend OMP to all of my colleagues!" August 25, 2020 5.0 Our patient experience and communication has dramatically improved (and continues to improve) since using OMP. We are constantly making updates and tweaking our questionnaire and Engage messaging to meet the ever-changing needs of our patients and community. The assistance with COVID screening and patient education sealed the deal for us - we are now OMP lifers! Pros The practicality of the product - it provides exactly what we need without any additional "fluff" that is often highlighted to mask the inadequacies in other products. Even more important is the level of customer support and effort by everyone on the OMP team. We have always felt extremely supported and never left to flounder or wonder. Cons The ONLY feature that we no longer use is the Big Board, as our new EMR includes a tracker that is updated via documentation. Reason for choosing One Mnet Health We loved having the ability to customize and modify all aspects including the questionnaire and Engage messaging. Our team feels very proud of the communication to and from our patients with One Medical Passport. The system and information provided have remained reliable and current. Review Source TE Theresa E. Administrator Hospital & Health Care Used the software for: 2+ years ### "Administrator of the Surgery Center" August 31, 2020 5.0 Communication is automated in so many levels I cant even begin to describe the time it has saved us. During disasters, you can remotely sign in and review schedules and draft communication and out it goes; email or text...you choose. We have clinical dashboards that we work the exceptions instead of each patient. We can change our communication same day which was the norm with Covid 19 communication early on. The financial team loves to text patients to advise them of what they need to know......it goes on and on...…….Can you tell we love the product but better yet,,,it is what you choose to make of it. We push the limits on how to use this product. I will say that we are where we are with this product because of \[SENSITIVE CONTENT HIDDEN\] with OMP and the time she invested in us. She brainstorms with my team and we love the success! Pros Automation removes mundane manual labor; easy of implementation; extends beyond clinical; web based; makes sense to end user Cons Patients can get over whelmed with the amount of data we choose to request from them Reason for choosing One Mnet Health I did not originally choose it but I chose to keep it and to purchase and implement the other components instead of the competition. This product is easy and is the right sized for what we need. The price is reasonable also. I also knew that if I called and asked a question, I would get great and immediate attention and would be offered answers or solutions to my questions and not a just we currently don't offer that...……..this is a great product with great service. Review Source KL Karly L. RN Hospital & Health Care Used the software for: 2+ years ### "Great customer service" August 25, 2020 5.0 Everyone that we have worked with from the company has been very pleasant, and knowledgeable. If we have issues they are addressed quickly. Since we have started using Medical Passport for pre-op phone calls, we have become more streamlined. A lot less time for the pre-op phone call is needed for each call which is nice. Pros It's easy to work with the company to get everything set up and continue to work with them if we encounter any issues. Nice to have everything connected with pre-op calls, text messages and emailing patients ahead of time. Pretty easy for updating on patients when they've been here before, if ride home information would have an option to carry forward for each patient it would be even better. Great to have all information carry forward when patient is here multiple times. Cons Some things are duplicated or hard to find. For instance when you look a patient up if they are in from the Advantex booking it shows their name even if they don't have a medical passport created. If they do have a medical passport created it shows their name twice and you have to click on the correct name to get this information. Also would be nice if warnings from medical passport would communicate to Big Board. Review Source DW Debra W. RN Hospital & Health Care Used the software for: 2+ years ### " A Fan of One Medical Passport" August 18, 2020 5.0 Great. They are quick to respond to questions or problems that the staff is experiencing. Pros My very favorite thing offered is Big Board !! It keeps the families aware of the patients progress throughout the admission. It greatly decreased the families inquiries to the front desk personnel. My favorite thing about One Medical Passport is that it allows the patient the opportunity to provide their medical history....allowing them sufficient time to gather information & add or remove entered data before submitting. It is reasonably user friendly for the computer novice. Cons Patients have a little difficulty adding their medications. The options do not always apply to the medication but will not accept if one of the choices are not chosen. Review Source NK Nancy K. Nurse Director Hospital & Health Care Used the software for: 2+ years ### "One Med Passport " August 28, 2020 4.0 We like the product and it provides us with a detailed health history without staff spending hours on the phone. More staff time could be saved if it was made a little more user friendly for the older generation who do not understand Pros The product assists the surgery centers in obtaining a complete health history electronically from the patient prior to day of surgery including demographics and insurance info. This has decreased staff time on the phone. The company continues to work on improvements and updates Cons Some users find it confusing and staff spend much time on the phone assisting. Must be more user friendly for older patients and those who only have very basic computer skills Review Source BH Beth H. RN Medical Practice Used the software for: 2+ years ### "One Medical Passport review" August 18, 2020 4.0 I use OMP every day at work as I review patient's histories pre-operatively. I find it quite helpful, but there could be better instructions and wording in some spots. For example, some patients can't figure out how to put in more than one medication or surgery so they try to write all of them on one line. If there were more explicit instructions at the beginning of those sections, they could probably figure it out. Pros It was easy for me to use, very thorough Cons Patients think it is lengthy and some complain about it being difficult to use. Reason for choosing One Mnet Health Some people thought this was easier to use than Simple Admit. I did not see that much of a difference. Review Source BJ Barbara J. RN Health, Wellness and Fitness Used the software for: 2+ years ### "Medical passport Review" September 1, 2020 5.0 Excellent, very easy. I am encouraged here at the surgery center to write medical history's when speaking to patients for expedience sake. I would, of course, rather complete a medical passport on each patient on line because there is so much more patient information. Pros The questions provide an excellent patient history template for surgery. Cons I would like to be able to find each passport whether updated or not in the same place. Some are found in the medical passport that have not been downloaded and then some are found under the date. Review Source CB Cindy B. PAT, History Nurse Medical Practice Used the software for: 2+ years ### "Perfect for ASC's" August 18, 2020 4.0 I used to have to call each patient and do the history over the phone. That took a lot of time. Some patients feel rushed when being asked questions. OMP allows them to take their time to fill out the information. Pros Use everyday. Forms are easy to fill out. Lots of dropdown choices. Helps to be able to see the medical of histories of patients days ahead in order to order any tests, clearances, etc. Cons Our medical history is a bit too long for most surgeries we do on an outpatient bases. Review Source BS BETTY S. RN, SUPERVISOR Medical Practice Used the software for: 1-2 years ### "OMP REVIEW " August 18, 2020 4.0 ISSUES ARE QUICKLY ADDRESSED Pros EASE OF REVIEWING INFORMATION CUSTOMER SERVICE Cons ONCE THE PT OMP IS UPLOADED HAVING TO CLICK ON SELECT EACH PT TO REMOVE FROM LIST... WOULD BE NICE TO BE ABLE TO CLICK SELECT ON MULTIPLE UP0LOADED PATIENTS TO REMOVE TOGETHER. ALSO WOULD BE PREFERRED IF ONLY OUR LOCAL AREA FACILITIES POPULATED. PATIENTS GET CONFUSED WITH ALLT HE OPTIONS THAT POP UP Review Source TG Theresa G. HR, Supervisor of Administrative Services Hospital & Health Care Used the software for: 2+ years ### "Highly Recommend " August 18, 2020 5.0 Has proven effective in lowering our cancellations. Pros I have worked with OMP for almost 15years and it simplifies my everyday. It’s a great tool for the professional and the patient. Cons I can not think of anything negative to share about One Medical Passport. Review Source EQ Esperanza Q. RN Medical Practice Used the software for: 2+ years ### "RN" September 3, 2020 5.0 Pros easy access some to do medical history some of the information is just choosing and clicking Cons YES SURGICAL PROCEDURES COULD BE MENTIONED CAN HAVE CLICK BUTTON PREVIOUS SURGEGIES CAN BE PICKED BY CLICK Review Source TB TERESA B. RN Medical Practice Used the software for: 2+ years ### "REVIEW MEDICAL PASSPORT" August 18, 2020 5.0 MORE COMPLETE MEDICAL HISTORY Pros MORE PROFESSIONAL MEDICAL HISTORY- REALLY HELPS TO PROMPT YOU TO BE MORE THOROUGH WITH MEDICAL QUESTIONS-PREPARING PATIENT FOR SURGERY. Cons LEARNING CURVE -TO BECOME MORE PRODUCTTIVE Review Source Similar Products Featured ## Related categories [Patient Engagement](https://www.capterra.com/patient-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.